The Changing World of Work

Moving from a Job-focus to a Performance-focus

Dr Tim Baker

www.winnersatwork.com.au

Take away ...

Put a more contemporary interpretation on L & D.

Understand performance beyond the tasks employees do.

Challenge you to reconsider some of the traditional HRD things we do in organisations.

task-based work

bureaucracy

command & control

training

succession planning

job description

performance review

Roles people play in organisations are

more important than the jobs they do...

The Work People Do

Job Tasks Non-job Tasks

Technical skillsTeam role

Career role

Innovation & Continuous Improvement role

SOURCE: Baker, T. B. (2013) The End of the Performance Review: A New Approach to Appraising Employee Performance

Positive mental attitude & enthusiasm role

Legal disclaimer

You are required to complete any other duties deemed relevant by your manager ....

Job description v Role description

Job descriptions usually define a set of specific tasks and responsibilities that are performed by a particular job-holder.

Role descriptions define the tasks and non-job roles that employees are expected to play at work

Positive Mental Attitude & Enthusiasm Role

Solution-focus

Taking responsibility

Positive energy

Team Role

Leadership

Accountability

Collaboration

Communication

Technical development

Personal development

Career Role

Innovation and Continuous Improvement Role

Problem solving and critical thinking

Customer responsiveness

What’s Wrong With the

Traditional Performance

Appraisal?

They are a costly exercise

Appraisals can be destructive

Appraisals are often a monologue rather than a dialogue

The formality of the appraisal stifles discussion

Appraisals are too infrequent

Appraisals are an exercise in form-filling

Appraisals are rarely followed up

Most people find appraisals stressful

SOURCE: Baker, T. B. (2013) The End of the Performance Review: A New Approach to Appraising Employee Performance

Training or Learning &

Development?

Technical-centred approach

Person-centred approach

Problem-centred approach

Bureaucracy or teams?

Job-based work

bureaucracy

command & control

training

succession planning

job description

performance review

teams

collaboration

learning & development

engagement

role description

performance conversations

Non-job-based work

Take away ...

Put a more contemporary interpretation on L & D.

Understand performance beyond the tasks employees do.

Challenge you reconsider some of the traditional HRD things we do in organisations.