The Benefits of Personal and Business Outbound Call

Recording

Title Page• Slide 2 – Contents Page• Slide 3 – What is Outbound Call Recording? • Slide 4 - How Does Outbound Call Recording Work? • Slide 5 - Who Can Benefit? • Slide 6 – Which Businesses Can Benefit? • Slide 7 - How Can You Benefit Personally? Record Important Information• Slide 8 - How Can You Benefit Personally? Capture Verbal Agreements • Slide 9 - How Can You Benefit Personally? Share Valuable Moments • Slide 10 - How Your Business Will Benefit? Prove What’s Been Said • Slide 11 - How Your Business Will Benefit? Monitor Staff Performance• Slide 12 - How Your Business Will Benefit? Improve Customer Service• Slide 13 - How Your Business Will Benefit? Comply With Regulations • Slide 14 - How Your Business Will Benefit? Review Business Performance • Slide 15 - Reality Telecom • Slide 16 – Sources

What is Outbound Call Recording?

• It’s exactly what it says it is. It allows you to record all or selected calls that you make to external locations.

• Whether you’re a business looking to

record external company calls, or an individual wanting to record the personal calls you make, it’s not only sensible, but also incredibly easy with outbound call recording technology.

How Does Outbound Call Recording Work? Setting up outbound call recording for first time use couldn’t be simpler. There’s no equipment to set-up or hardware costs to incur. Here’s how it works:

1. Access the Reality Telecom site and click “Start Recording”.

2. We will send you an access number and a PIN number to dial on your phone.

3. Dial the number you want from any phone, anytime.

4. As soon as you are connected, the recording will instantly begin.

5. Calls are recorded on a per call basis, rather than automatically. This allows you to record all or selected calls.

6. The recorded version will be emailed to you as an MP3 sound file shortly after the call has ended.

Who Can Benefit? Anyone! Whether you want to record personal calls or your company is looking to record business calls, there are a number of benefits:

Personal Business Record Important Information Prove What’s Been SaidCapture Verbal Agreements Monitor Staff PerformanceShare Valuable Moments Improve Customer ServiceRetrieve Previous Recordings Comply With Regulations

Which Businesses Can Benefit?

Any business that feels they need to keep a record of the calls they make will benefit from call recording. If you’re making calls, agreements and passing important details to customers and clients on a regular basis then you need outbound call recording.

Typical sectors that benefit from outbound call recording include (but are not limited to):

• Insurance• Finance• Government (central and local)• Healthcare • Service industries

How Can You Benefit Personally? Record Important Information

• Keep a record of important information • If you are going to be provided with lots of

information at once• If you need to re-listen to the call to hear the

information again, or gain more specific details

Example: Let’s say you’ve phoned a solicitor or a financial advisor. The information they supply you with is not only important, but so too are the minor details of what they’re saying. Record the conversation and make sure your interpretation of what was said is completely accurate.

How Can You Benefit Personally? Capture Verbal Agreements

• Keep a record of verbal agreements, details of events, dates, times and contacts

• Government are proposing new consumer protection legislation – having recorded conversations with tradesmen or suppliers is therefore vital

Example: You’ve agreed a quote for a job based upon it getting completed within a specific time-frame. If the tradesman doesn’t keep their word, and you have nothing in writing, it’s your word against theirs – a recording of any verbal agreement is essential in these circumstances.

How Can You Benefit Personally? Share Valuable Moments

• Record those moments when you share exciting news: Passing exams, speaking to loved ones travelling abroad, engagements, news of a birth and much more

• Once you receive it, forward the MP3 file to them to keep and cherish for the rest of their lives

Example: You can’t wait to tell your partner about your new job. They’ve stood by you and you’ve finally got the job of a lifetime – now it’s time to tell them the good news. Capture their reaction, and listen back whenever you wantto remind yourself of how good it felt. Don’t forget to ask the person’s permission before distributing any call recordings.

How Your Business Will Benefit? Prove What’s Been Said

• Record calls with clients, customers and partners

• Keep evidence of verbal agreements to prove what was said, and by whom

• Maintain the reputation of your business and protect your company

Example:

You’re working with a client or a customer who disputes an agreement that’s previously been made between you. Without call recording software, all you would have to go by is your word against theirs. Outbound call recording allows you to go back and listen to what was initially agreed.

How Your Business Will Benefit? Monitor Staff Performance

• Are your staff following protocol when speaking to customers and clients?

• Are they handling difficult customers appropriately? • Are they being efficient when speaking to customers and

clients? • Could their sales pitches improve?

Example: Your telesales department haven’t hit their target for the second quarter in a row, and you want to know why. It could be that they’re not following protocol, or your current sales information / pitch isn’t quite working. With call recording you can hear for yourself what is and isn’t working and establish a reason why.

Give yourself clearer insights with outbound call recording.

How Your Business Will Benefit? Improve Customer Service

• Does your team have specific training needs? • Improve weak areas Example: You’ve been getting complaints from customers who are aggrieved at your service. Are calls not being handled correctly? Are your staff properly trained to deal with customers? Take a further look with outbound call recording and implement the necessary training to get things back on track.

How Your Business Will Benefit? Comply With Regulations

• New legislation permits that certain companies record telephone calls

• Any internal business policies permitting certain protocol is adhered to

Example: Your company has been told that all calls must be handled in a specific way, and the information you communicate with customers must be agreed by them at certain stages too. If you’re making outbound calls when selling to customers, then all calls must be recorded, and this is where outbound call recording will help.

How Your Business Will Benefit? Review Business Performance

• Is your company operating efficiently? • Do you have the correct processes for specific

scenarios? • Save time and money by reviewing current

performance and developing new processes

Example: Sales have started to stagnate, despite the volume and length of calls increasing. With outbound call recording you discover that too much time is being spent on calling leads at the wrong point of the sales funnel. This allows you to save time by targeting these leads with marketing, whilst sales can close more qualified leads.

Reality Telecom Reality Telecom is a provider of innovative, cloud-based, low cost inbound and outbound call recording telecoms solutions for both business and personal usage.

Find out more about call recording services for inbound and outbound calls, including our free trial, by contacting us today:

Website: www.realitytelecom.comEmail: info@realitytelecom.com

Image Sources• http://www.bigstockphoto.com/image-32993390/stock-photo-phone-isolated-on-white• http://www.bigstockphoto.com/image-36447157/stock-photo-macro-of-digital-dictaphone• http://www.bigstockphoto.com/image-16955600/stock-vector-vector-green-positive-checkmark• http://www.bigstockphoto.com/image-42897307/stock-photo-telephone-keypad-detail• http://

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• http://www.bigstockphoto.com/image-38917468/stock-photo-business-graph-output-growth-of-silver-bars

• http://www.bigstockphoto.com/image-44866153/stock-photo-close-up-of-a-man-using-mobile-smart-phone