The 3 keys for successful

organizational developmentSpiros Pappas

HiQfor Lean Tribe

Defined EvolutionExperimental Evolution

The points of interaction with our customers are our products, our services and our value offerings.

Our business strategy defines those points of interaction.

Our business development is everything we do that takes us closer to the defined points of interaction.

They way we produce anything, is by executing defined or implicit processes. Resources like time, money, people, equipment, information etc. are consumed during the execution of those processes.

Our organizational strategy defines how we will realize the business strategy.

Our organizational development is everything we do that optimizes our organization and way of working towards the organizational strategy.

Customers

Background

Complex domains

Experience, feel, understand deeply Define

Well understood domains

Define Execute

Examples

Air Flyways: We will transport our customers from A to B in the cheapest possible way.

Air Flyways: Let’s make it possible for our customers to travel standing at half the price compared to sitting

Air Flyways: We will realize our business strategy by maximizing the utilization of every resource in the company.

Air Flyways: Let’s develop a method that permits us to use the least amount of planes and personnel that can serve the maximum capacity of customers we can accomodate.

Car Company from East: We will attract customers with high valued products and services and the most satisfying ownership experience.

Car Company from East Our products will lead the way to the future of mobility, enriching lives around the world with the safest and most responsive ways of moving people.

Car Company from East:Through out commitment to quality, constant innovation and respect for the planet we aim to exceed expectations and be rewarded by a smile.As a basic principle in realizing this, we will uphold the just-in-time approach.

Car Company from East: We will cut down on the slack time in our work processes… by removing the non-value-adding waste

Business strategy

Business develop.

Org. strategy

Org. development

IT Department in a large company:We will provide our business with products, services and innovation that creates them the capability to swiftly adapt to new market requirements.

IT Department in a large company : Let’s develop support for the new business process XYZ.

IT Department in a large company : We will realize our business strategy by optimizing our organization towards flow efficiency.That will enable us to have the shortest possible lead times between business need and solution.

IT Department in a large company : Will will arrive to flow efficiency by striving to achieve continuous deliveries of business value every two weeks.

#1. The collaboration key

Customer: Can you help me please?

IT: Come back when I have time. I am busy doing interesting stuff now.

IT: You can be part. I’ll let you document and test. These are important things. (...that I personally find totally boring)

Customer: I feel involved.

IT: Sucker ...

Customer: Now it’s my turn. You will do as I say or I will outsource you. You only cost me money.

IT: Everything I do seems to turn out to be wrong.

IT: How can I help you achieve your business goals?

Customer: By learning what I need to achieve, developing your strengths and working together.

IT IT

IT

ITThe scientific era

The pseudo

involvement era

The revenge era

The collaboration era

Product Value Stream

Business Strategy, IT Strategy

Architecture Plan

2011 2012 2013 2014 2015

Transparency / Visual Management

Respect, trust and challenge

your people

Deliverables, Roadmaps,(Functionality, SLA, HW,

Infrastructure, Improvements)

Organization

Competence

Architecture

Methods

IT Structure

CONTI

NUO

US IM

PROVE

MEN

TSLAMDAThe

knowledge generation

cycle

Quality Agreement

Values & Principles

#2. The knowledge generation & improvement key

#3. The orchestration key

”Need”

Resource & capacity management

IT Unit IT Unit IT UnitIT

Team

Internal

Business Area

Business Area

Business Area Business

Team

Business need

Business need

ExternalPartners

Solutions

Solutions

T

”Solution”

Increase efficiency, Decrease lead-timesBuild in Quality

Prioritize & limit work in progress

Balance & Level

Theme Team

#1

Business-theme-oriented IT teams Planning together Strategy together Transparency & visualization

#2

Business-theme-oriented IT teams Embracing change Enabling the experiment Continuous improvements Deep learning

#3

Collaboration

Knowledge generation

Orchestration Continuous Introduction TDD, Test & Deployment Automation Scrum, Kan-ban Portfolio management, Prioritization Balancing & Leveling Flow optimization

The 3 keys for successful organizational development