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Teamwork and Communication
ALESSANDRO, CORINA, Mª PAZ & LORENA
TEAM WORKDefinition
‘A team is a small number of people with complementary skills who are committed to a common purpose,
performance goals and approach for which they hold themselves mutually
accountable.’
Stages of Team Development
COMMUNICATION PROCESS
The sender encodes the message (converts it to a symbolic form) and passes it through a medium (channel) to the receiver, who decodes it.
The result is transfer of meaning from one person to another.
DOWNWARD COMMUNICATIONFLOWS TO A LOWER LEVEL
ADVANTAGES DISADVANTAGES
ORGANIZATIONAL DISCIPLINE DISTORSION
A SENSE OF BELONGING SLOW FEEDBACK
EFFECTIVE COMMUNICATION OF GOALS TIME CONSUMING
SUPERIORS ARE WELL INFORMED DIFFERENT PRIORITIES
USEFUL FOR EMPLOYEES OVER AND UNDER COMMUNICATION
USEFUL FOR MANAGEMENT AUTHORITARIAN APPROACH
UPWARD COMMUNICATIONFLOWS TO A HIGHER LEVEL
ADVANTAGES DISADVANTAGES
SUGGESTIONS AND OPINIONS DELAY
MOTIVATION FLATTERY
FEEDBACK LACK OF INITIATIVE
FAVORABLE ENVIRONMENT INEFFICIENCY
LATERAL COMMUNICATIONAMONG MEMBERS OF THE SAME WORK GROUP
ADVANTAGES DISADVANTAGES
INFORMAL RELATIONSHIP WASTE OF TIME
DYNAMISM RIVALRY
NO MISUNDERSTANDING LOW PRODUCTIVITY
DEPARTAMENTAL COMMUNICATION POSITIONAL PROBLEM
COORDINATION LACK OF MOTIVATION
INTERPERSONAL COMMUNICATION“Exchange of information between two or more people”
❖ Involves independent individuals
❖ Inescapable
ORAL COMMUNICATI
ON
+ SPEED
+ FEEDBACK
- POTENTIAL DISTORTION
WRITTEN COMMUNICATI
ON
+ TANGIBLE, VERIFIABLE
+ WELL THOUGHT OUT
- TIME CONSUMING
- LACK OF IMMEDIATE FEEDBACK
NONVERBAL COMMUNICATI
ON
+ ADDITIONAL INFORMATION AND MEANING
-CONTRADICTIONS
Body language
Conclusion
THANK YOU FOR LISTENING!