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•Deepak Pandey - 13•Sanketa Devlekar - 39•Chandrakant - 12
Prof. S. Repak
Research
Methodology
Group A4
2
Table of Content
Research ObjectiveScope of StudyLiterature ReviewResearch MethodologyData analysis & interpretationResearch findingsLimitationsRecommendationsConclusionBibliography
3Research Objective
To understand the perception of commuters travelling in BEST Buses in Mumbai
To check the service quality & safety level
To analyze whether Mumbai BEST Buses are really an asset to the city or just an alternative?
4Scope of Study
To get good results a wide range of area was covered-
Powai Airoli Sakinaka Lower Parel
People were selected from all class and age groups commuting in Center, Outskirts, Suburbs and other locations.
5Literature Review
The transportation wing of Brihanmumbai Electric Supply and Transport Undertaking (BEST Undertaking) operates a large number of bus lines in the Mumbai metropolitan area.
The BEST operates inter-city services to three areas beyond the municipal limits of Mumbai city, i.e., into the limits of the bordering corporations of Navi Mumbai, Thane & Mira - Bhayander.
As of 2011, the BEST runs a total of 4,680 buses, ferrying 4.8 million passengers over 365 routes, and has a workforce strength of 38,000, which includes 22,000 bus drivers and conductors (this comes to an average of 11.2 employees per bus).
In August 2006, BEST introduced pay phone system and CCTVs on its buses. This was done in response to terror attacks on the city’s buses and trains.
The routes operated by the BEST can be broadly classified in the following categories. :- Feeder Routes, East-west connectors, Trunk routes and AS routes
6
Research Methodology
Sampling technique was used and sampling units include all types of BEST Buses commuters.
Sample Size – The sample size of respondents is 150 people.
We have used primary and secondary data in our study
Primary Data to collect consumer’s response ( a questionnaire was prepared and circulated among random sample of people).
Secondary Data to study history & scope of Mumbai BEST Buses.
7
Data Analysis & Interpretation
8
Demographic Data
77%
23%MaleFemale
10%
64%
26%
Below 18 18-32 33-50
Gender
9Demographic Data
8%15%
57%
20%
QualificationSSC or below
HSC
Graduate
Post Graduate
Other
27%
50%
20%3%
Occupation
Student
Service
Business
Housewife
Other
Income Group
10
40%
12%16%
32%
Centre of the City
Outskirts of the city
Suburbs
Others
Where do you live?
11
10%
56%
22%
12%
Never/Rarely Daily
Weekly Monthly
How often do you travel by bus?
12
Helpful Polite Resposible0%
20%
40%
60%
80%
100%
34% 28% 30%
35%
20%34%
23%
32%
23%
5%18% 10%
Good Okay Poor Very Poor No Comment
How do you rate our bus drivers in the following areas?
13
Cleanliness Comfort Available seating0%
20%
40%
60%
80%
100%
33% 40%
20%
20%
27%
27%
23%
20%37%
17%13%
13%7% 3%
No Comments Very Poor Poor Okay Good
State your opinion about:
14
How closely does the bus service run to schedule?
0%
20%
40%
60%
26%
8%
32% 34%
Column1
15
How convenient do you find bus route?
20%14%
50%
0% 0%
16%
Column1
16Do you feel, Buses are over crowded in peak hours of travel?
0%
20%
40%
60%
38% 38%
16% 8%
Column1
17
28%
32%
24%
16%
Very satisfied somewhat satisfied
somewhat dissatisfied Disatisfied
How satisfied are you with the city bus service cost?
18
46%54%
Yes No
Do you feel BEST Buses should provide drinking water facilities inside buses ?
19
34% 36%
12%
8%
10%
Column2
What you feel is the major problem bus transportation is facing today?
20
Do you feel BEST should provide special bus services for women, students and senior citizen?
96%
4%
Yes No
21
22%
78%
Good Need Improvement
The Behavioral conduct of BEST drivers and conductors is?
22
78%
10%
12%
By BEST
By Railway
By Own Vehicle
How do you go to your office?
23
Do the driver or conductors take care for the safety of commuters while getting in or out?
56%
44%
Column1
24
What kind of tickets you prefer for travelling in BEST?
Daily Ticket
Daily pass
Monthly Pass
Any other
0%
20%
40%
60%
12%22%
32% 34%
25Are you aware of BEST Emergency call centre numbers?
24%
76%
Column1
26
28%
6%66%
Yes No Can't say
BEST should provide digital display for next bus arrival timing at every bus stop?
27
6%
14%
12%
34%
34% Recreational
Shopping
Business
School/College
Other
What reason do you use the bus for?
28
90%
10%
Yes No
If metro comes, will you use bus services?
29Do you feel comfortable while travelling in BEST bus?
0%
20%
40%
60%
66%
34%
Column1
30
74%
26%
Yes No
Do you feel BEST Buses should provide Non-stop buses from one destination to other?
31Are your family members travelling by BEST Buses?
0%
20%
40%
60%
80%
100%
94%
6%
Column1
32
Research Findings
There is a need for systematic improvements to make it an asset to the city.
Unavailability of an adequate number of seats for senior citizen and handicapped Person.
Lack of Security It is the most affordable mode of transport
for daily commuting with road network sufficiently well distributed.
33
Limitations
The lack of time to carry out a survey.Limited areas covered for survey.Individual Survey could not provide strong
evidence of cause and effect.Intentional deception, poor memory, or
misunderstanding of the question can all contribute to inaccuracies in the data.
It is highly Objective in nature.High Chances of error.
34
Recommendation
Security in Late night buses.More number of Seating facilities.Increase in bus frequency during peak hours.
35
Bibliography
http://http://en.wikipedia.org/wiki/BEST_Bushttp://http://www.bestundertaking.com/http://http://www.m4mum.com/
36