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Happiness is a serious business!
Nic Marks, founder Happiness Works
“What’s love
got to do with
it?”Tina turner
“What’s
got to do with
it?”Happiness Works
happiness
Barbara Fredrickson’s “Broaden and Build”theory of positive emotions
Photo by Annika Bischof
Connectedthe amazing power of social networks and how shape our lives
Nicolas Christakis & John Fowler
3 great pieces of research
that together show“happiness is a serious business”
1st
“happiness is a serious business”
positive emotions in teams and at work
Fredrickson and Losado:
Positive teams at work
60Strategic Business
Unit
PerformanceProfitability
Customer Satisfaction
POSITIVITYNEGATIVITY
Team meetings
Team Performance Positivity / Negativity ratio
HIGH (15)
MEDIUM (26)
LOW (19)
Fredrickson and Losado:
Positive teams at work
Team Performance Positivity / Negativity ratio
HIGH (15) 5.61
MEDIUM (26) 1.86
LOW (19) 0.36
Fredrickson and Losado:
Positive teams at work
POSITIVE : NEGATIVE3 : 18 : 1
Magic Ratio
Fredrickson and Losado:
Positive teams at work
2nd
“happiness is a serious business”
Happiness Performance
11 ORGANISATIONS
2,000+ TEAMS
140,000+ RESPONDENTS
Happiness
Performance
Time 1 Time 2Happiness
Performance
↗
Happiness
Performance
Time 1 Time 2Happiness
Performance
↗
Happiness
Performance
Time 1 Time 2Happiness
Performance↗↗
Happiness
Performance
Time 1 Time 2Happiness
Performance↗
Happiness
Performance
Time 1 Time 2Happiness
Performance↗↗↗
Happiness works!
“these data suggest that the impact of happiness at work on performance is twice as large as from
performance to happiness at work” Jim Harter, Gallup
Happiness works!
but is it taken seriously?
3rd
“happiness is a serious business”
“The management are focused on employees to the detriment of shareholders.”
“The management are focused on employees to the detriment of shareholders.”
“Why would I want to buy a stock like that?”Equity analyst quoted in Business Week
“I happen to believe that in order to reward the shareholder in the long term, you have to please your customers and
employees.”Jim Sinegal, Costco’s CEO, quoted in the Wall Street Journal
Companies listed in the top 100 “great places to work” have outperformed the market every
year between 1985–2011 by 2.3 – 3.8%.Source: “The link between Job Satisfaction and Firm Value” Alex Edmans; Academy of Management Perspectives 2012
www.happinessworks.com
Easy to answer questions
Two Tips
transparency mattersrelease results
Two Tips
it’s the conversations that create change
discuss results
www.happinessworks.com
free webinarsfree trial survey
is simply the best
Happiness Works
happiness
