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Building Trust in Organisations
Sue Swanborough
HR Director UK, Ireland and Nordics
General Mills
Monday, 16 September 13
General Mills
Among the world’s largest food companies
$16 billion in annual revenues
> 35,000 employees
Global food manufacturer
Products in more than 100 countrieson 6 continents
Monday, 16 September 13
Making lives healthier, easier & richer
Monday, 16 September 13
Making lives healthier, easier & richer
Monday, 16 September 13
Monday, 16 September 13
Monday, 16 September 13
What is the business calling for?
Monday, 16 September 13
Conversations Along Our Journey
Monday, 16 September 13
Conversations Along Our Journey
Our Four Conversa-ons for
Growth
Monday, 16 September 13
Conversations Along Our Journey
“Remember that what gets talkedabout and how it gets talked about
determines what will happen. Or won’t happen. And that we succeed or fail,
gradually then suddenly, one conversa-on at a -me.”
Susan Sco)
Monday, 16 September 13
Our first conversation
Our Four Conversa-ons for
Growth
Monday, 16 September 13
Our first conversation
Monday, 16 September 13
Our second conversation
Our Four Conversa-ons for
Growth
Monday, 16 September 13
Our second conversation
Monday, 16 September 13
Our third conversation
Our Four Conversa-ons for
Growth
Monday, 16 September 13
Our third conversation
Monday, 16 September 13
Our fourth conversation
Our Four Conversa-ons for
Growth
Monday, 16 September 13
Our fourth conversation
Monday, 16 September 13
Conversations – our approach
Monday, 16 September 13
Conversations – our approach
Business context
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Ambassadors
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Identify behaviours for
focus
Monday, 16 September 13
Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Identify behaviours for
focus
Never let up
Monday, 16 September 13
Learnings
Monday, 16 September 13
LearningsMyth
Monday, 16 September 13
LearningsMyth
Truth
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Works best as a cross business approach. HR facilitates and provides provocation
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
Choose a model to follow
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Works best as a cross business approach. HR facilitates and provides provocation
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
Choose a model to follow
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Works best as a cross business approach. HR facilitates and provides provocation
Use models as frameworks to catalyse the conversations needed.
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
Choose a model to follow
This can be done quickly
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Works best as a cross business approach. HR facilitates and provides provocation
Use models as frameworks to catalyse the conversations needed.
Monday, 16 September 13
LearningsMyth
Truth
We should build an environment of trust
The process is important
Set the plan and follow it towards the destination
Initiative led by HR
Choose a model to follow
This can be done quickly
And it is important to have a clear purpose and be fully intentional based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times. Course correct along the way based on changing circumstances. This is an ongoing journey
Works best as a cross business approach. HR facilitates and provides provocation
Use models as frameworks to catalyse the conversations needed.
Whilst trust can be built quickly, evolving a culture should be viewed as a marathon rather than a sprint
Monday, 16 September 13
• Business performance
• Great Place to Work
• Best Companies
Benefits
Monday, 16 September 13
What’s next…
Monday, 16 September 13
Building Trust in Organisations
Sue Swanborough
HR Director UK, Ireland and Nordics
General Mills
Monday, 16 September 13
