STRATEGIC STRATEGIC TRAINING AND TRAINING AND DEVELOPMENTDEVELOPMENT

A.SATYARAMCHANDERA.SATYARAMCHANDER

Formerly Executive Director,Formerly Executive Director,

APSRTCAPSRTC

IMPORTANCE OF TRAININGIMPORTANCE OF TRAINING Training is not an expense, it is an Training is not an expense, it is an

investmentinvestment Training gives an employee and the Training gives an employee and the

organization a distinct edge over the organization a distinct edge over the competitioncompetition

Best trained organizations are trend Best trained organizations are trend setters, innovators, market leaders and setters, innovators, market leaders and are benchmarkedare benchmarked

Global standards of excellence demand Global standards of excellence demand the best possible training strategiesthe best possible training strategies

TRAINER AND MANAGERTRAINER AND MANAGER

THE MOST VITAL ROLE OF A THE MOST VITAL ROLE OF A TRAINER IS AS AN AGENT OF TRAINER IS AS AN AGENT OF CHANGECHANGE

EVERY MANAGER, IN EVERY EVERY MANAGER, IN EVERY DISCIPLINE AND DEPARTMENT HAS DISCIPLINE AND DEPARTMENT HAS TO BE MOULDED AS AN EFFECTIVE TO BE MOULDED AS AN EFFECTIVE TRAINER; AND ASSUME TRAINER; AND ASSUME RESPONSIBILITY TO IMPROVE THE RESPONSIBILITY TO IMPROVE THE CALIBRE OF HIS TEAM MEMBERSCALIBRE OF HIS TEAM MEMBERS

QUOTABLE QUOTESQUOTABLE QUOTES WE MUST BE BETTER TOMORROW, WE MUST BE BETTER TOMORROW, KNOWLEDGE-WISEKNOWLEDGE-WISE SKILL-WISE AND SKILL-WISE AND ATTITUDE-WISE ATTITUDE-WISE THAN WHAT WE ARE TODAYTHAN WHAT WE ARE TODAY One thing I know …. And that is that One thing I know …. And that is that

I know nothing …….. SOCRATESI know nothing …….. SOCRATES HUMILITY is the most important HUMILITY is the most important

hallmark of a great trainer and a hallmark of a great trainer and a good learnergood learner

TRAINING FOCUSTRAINING FOCUS

IMPROVING KNOWLEDGEIMPROVING KNOWLEDGE ….. By ….. By reading, listening, observing, writing reading, listening, observing, writing

DEVELOPING SKILLS ….. By DEVELOPING SKILLS ….. By constant and continuous practiceconstant and continuous practice

ATTITUDINAL CHANGE ….. By ATTITUDINAL CHANGE ….. By strong determination and by strong determination and by awareness of its benefitsawareness of its benefits

TODAY’S KEY GLOBAL TODAY’S KEY GLOBAL REQUIREMENTSREQUIREMENTS

LEADERS AND EXECUTIVES WHO LEADERS AND EXECUTIVES WHO POSSESS THE FOLLOWING SKILLS:POSSESS THE FOLLOWING SKILLS:

Creative and innovative skills,Creative and innovative skills,

A passion for excellenceA passion for excellence

Speed of workingSpeed of working N.R. NARAYANA N.R. NARAYANA

MURTHYMURTHY INFOSYSINFOSYS

OTHER VITAL SKILL SETS OTHER VITAL SKILL SETS REQUIREDREQUIRED

COMMUNICATION SKILLSCOMMUNICATION SKILLS EFFECTIVE LISTENING SKILLSEFFECTIVE LISTENING SKILLS PRESENTATION SKILLSPRESENTATION SKILLS CONVINCING SKILLSCONVINCING SKILLS NEGOTIATION SKILLSNEGOTIATION SKILLS PEOPLE HANDLING SKILLSPEOPLE HANDLING SKILLS

THE INFOSYS INITIATIVE ON THE INFOSYS INITIATIVE ON T&DT&D

ESTABLISHING A LEADERSHIP ESTABLISHING A LEADERSHIP TRAINING AND DEVELOPMENT TRAINING AND DEVELOPMENT INSTITUTE AT MYSORE CALLED ……. INSTITUTE AT MYSORE CALLED ……. P.R.I.D.E.P.R.I.D.E.

P….. ProcessP….. Process R …. Repository atR …. Repository at I …… Infosys forI …… Infosys for D ….. Driving D ….. Driving E ….. ExcellenceE ….. Excellence

Prerequisites for development of Prerequisites for development of trainer & learnertrainer & learner

Humility……. SocratesHumility……. Socrates Open-mindedness……. Gurudev TagoreOpen-mindedness……. Gurudev Tagore Being a perpetual learner…. Ustad Bismillah KhanBeing a perpetual learner…. Ustad Bismillah Khan Ethics, values and professionalism…… MahatmaEthics, values and professionalism…… Mahatma Creative and innovative thinking ……. Edward De BonoCreative and innovative thinking ……. Edward De Bono Self-discipline including time management ….. Self-discipline including time management …..

MahatmaMahatma Developing oneself and developing others….. EI/SI … Developing oneself and developing others….. EI/SI …

Daniel Goleman ……… People Handling SkillsDaniel Goleman ……… People Handling Skills Passion for excellence ….. Tom Peters & WatermanPassion for excellence ….. Tom Peters & Waterman Looking at the positive side of people and situations Looking at the positive side of people and situations

….The power of positive thinking ….Norman Vincent ….The power of positive thinking ….Norman Vincent PealePeale

Developing oneself as a role model…… Sreedharan, Developing oneself as a role model…… Sreedharan, Narayanamurthy, Russi Mody Narayanamurthy, Russi Mody

SOME MUST READ BOOKSSOME MUST READ BOOKS My Experiments with Truth …… Mahatma GandhiMy Experiments with Truth …… Mahatma Gandhi The Power of Positive Thinking …. Norman Vincent The Power of Positive Thinking …. Norman Vincent

PealePeale Lateral Thinking …… Edward De BonoLateral Thinking …… Edward De Bono In Search of Excellence ….. Tom Peters & Robert In Search of Excellence ….. Tom Peters & Robert

WatermanWaterman Working with Emotional & Social Intelligence ….. Working with Emotional & Social Intelligence …..

Daniel GolemanDaniel Goleman I’m O.K., You’re O.K. …….. Thomas A. HarrisI’m O.K., You’re O.K. …….. Thomas A. Harris Transactional Analysis ……. Eric BerneTransactional Analysis ……. Eric Berne Think and Grow Rich ….. Napoleon HillThink and Grow Rich ….. Napoleon Hill The Art of Effective Public Speaking ….. Dale The Art of Effective Public Speaking ….. Dale

CarnegieCarnegie How to Win Friends and Influence People ….. Dale How to Win Friends and Influence People ….. Dale

CarnegieCarnegie

CONCEPTS ON SELF CONCEPTS ON SELF DEVELOPMENTDEVELOPMENT

I’M O.K. YOU’RE O.K. MATRIXI’M O.K. YOU’RE O.K. MATRIX THE JOHARI WINDOWTHE JOHARI WINDOW THE BLAKE MOUTON THE BLAKE MOUTON

MANAGERIAL GRIDMANAGERIAL GRID

STRATEGIC DECISIONS IN TRAININGSTRATEGIC DECISIONS IN TRAINING TRAINING POLICYTRAINING POLICY TRAINING ADMINISTRATIONTRAINING ADMINISTRATION TRAINING TYPE AND FREQUENCYTRAINING TYPE AND FREQUENCY TRAINER SELECTIONTRAINER SELECTION TRAINING BUDGETTRAINING BUDGET TRAINING NEEDS, PLANNING, TRAINING NEEDS, PLANNING,

EXECUTION, FOLLOW-UP AND EXECUTION, FOLLOW-UP AND EVALUATIONEVALUATION

JOB ORIENTATION JOB ORIENTATION NETWORKINGNETWORKING

STATUS OF TEACHERSTATUS OF TEACHER

THE TEACHER OR GURU HAS AN THE TEACHER OR GURU HAS AN EXALTED PLACE IN OUR CULTURE EXALTED PLACE IN OUR CULTURE BECAUSE:BECAUSE:

HE LEADS US FROM DARKNESS HE LEADS US FROM DARKNESS TO LIGHTTO LIGHT

HE LEADS US FROM IGNORANCE HE LEADS US FROM IGNORANCE TO KNOWLEDGETO KNOWLEDGE

ENABLING NATURE OF TRAININGENABLING NATURE OF TRAINING MOVING FROM:MOVING FROM: UNCONCIOUS INCOMPETENCE TO,UNCONCIOUS INCOMPETENCE TO, CONCIOUS INCOMPETENCE TO ,CONCIOUS INCOMPETENCE TO , CONCIOUS COMPETENCE TO,CONCIOUS COMPETENCE TO, UNCONCIOUS COMPETENCE.UNCONCIOUS COMPETENCE.

Some most frequently used and Some most frequently used and powerful techniques to impart powerful techniques to impart training are:training are:

THE CASE STUDY METHODTHE CASE STUDY METHOD THE CASE STUDY METOD OF TRAINING THE CASE STUDY METOD OF TRAINING

IS ONE OF THE MOST POWERFUL AND IS ONE OF THE MOST POWERFUL AND EFFECTIVE TOOLS IN IMPARTING EFFECTIVE TOOLS IN IMPARTING TRAINING, EXPOSING THE LEARNERS TRAINING, EXPOSING THE LEARNERS TO LIVE FIELD SITUATIONS, BOTH TO LIVE FIELD SITUATIONS, BOTH SUCCESSES AND FAILURESSUCCESSES AND FAILURES

ALTERNATIVE STRATEGIES TO DEAL ALTERNATIVE STRATEGIES TO DEAL WITH THE ISSUE POSED IN THE WITH THE ISSUE POSED IN THE CASE ,HAVE TO BE EVOLVED THUS CASE ,HAVE TO BE EVOLVED THUS ENHANCING PARTICIPATION AND ENHANCING PARTICIPATION AND COMING UP WITH INNOVATIVE COMING UP WITH INNOVATIVE SOLUTIONSSOLUTIONS

THE BRAINSTORMING METHODTHE BRAINSTORMING METHOD

GIVES AN OPPURTUNITY FOR GIVES AN OPPURTUNITY FOR EVERYBODY TO PARTICIPATE EVERYBODY TO PARTICIPATE ACTIVELY AND COME UP WITH A ACTIVELY AND COME UP WITH A HOST OF NEW, INNOVATIVE, OUT HOST OF NEW, INNOVATIVE, OUT OF THE BOX, SEEMINGLY OF THE BOX, SEEMINGLY IMPOSSIBLE AND CRAZY IDEAS IMPOSSIBLE AND CRAZY IDEAS WITOUT THE FEAR OF CRITICISM WITOUT THE FEAR OF CRITICISM OR RIDICULEOR RIDICULE

THE ROLE PLAY METODTHE ROLE PLAY METOD THE LEARNERS HAVE TO PLAY THE LEARNERS HAVE TO PLAY

DIFFERENT ROLES OF BOSS, DIFFERENT ROLES OF BOSS, LEADER, MANAGER, SUPERVISOR, LEADER, MANAGER, SUPERVISOR, EMPLOYEE, UNION LEADER, EMPLOYEE, UNION LEADER, CUSTOMER , CITIZEN, MATERIAL CUSTOMER , CITIZEN, MATERIAL SUPPLIER, ETC., AND ACT THE SUPPLIER, ETC., AND ACT THE ROLE AS PER THE SCRIPT.ROLE AS PER THE SCRIPT.

THIS GIVES AN OPPURTUNITY TO THIS GIVES AN OPPURTUNITY TO LOOK AT A SITUATION FROM THE LOOK AT A SITUATION FROM THE OTHER PERSON’S POINT OF VIEW.OTHER PERSON’S POINT OF VIEW.

THE NEED OF THE HOURTHE NEED OF THE HOUR

TOP MANAGEMENTS IN EVERY TOP MANAGEMENTS IN EVERY ORGANISATION HAVE TO CREATE A ORGANISATION HAVE TO CREATE A LEARNING ENVIRONMENT, SO THAT LEARNING ENVIRONMENT, SO THAT EMPLOYEE CAPABILITIES ARE EMPLOYEE CAPABILITIES ARE CONTINUOUSLY ENHANCED CONTINUOUSLY ENHANCED KNOWLEDGE-WISE, SKILL-WISE AND KNOWLEDGE-WISE, SKILL-WISE AND ATTITUDE-WISE, BESIDES DEVELOPING ATTITUDE-WISE, BESIDES DEVELOPING INNOVATION, POSITIVE THINKING, INNOVATION, POSITIVE THINKING, PROFESSIONAL EXCELLENCE AND PROFESSIONAL EXCELLENCE AND ETHICS.ETHICS.

THANK YOUTHANK YOU