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Management
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Human Resource Management in
Starbucks
Human Resource Management in
StarbucksAnamika Kumari
Lathika BothraMitesh Sahu
NavinRakesh
Santhosh Srinivasan
Anamika KumariLathika Bothra
Mitesh SahuNavin
RakeshSanthosh Srinivasan
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ContentsContents
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
The Six Commandments (Mission Statement).
The Six Commandments (Mission Statement).
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
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• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
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Background NoteBackground Note
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HR-BasicsHR-Basics
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
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Star SkillsStar Skills
• Maintain & Enhance Self Esteem
• Listen & Acknowledge
• Ask for help
• Maintain & Enhance Self Esteem
• Listen & Acknowledge
• Ask for help
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• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator avg pay $35294
• Manager avg pay is $44790
• Your special Blend
• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator avg pay $35294
• Manager avg pay is $44790
• Your special Blend
“Treat people like family & they will be loyal & give their all”
“Treat people like family & they will be loyal & give their all”
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
Strategies AdoptedStrategies AdoptedTraining• All class of employees including part timers• 24 Hrs of training• Field like retail business, coffee making skills
and create a positive customer experience• Management trainees extended between 8-12
weeks• Fields like store operations, managing people,
training people and IS• Outside training programs & seminars
Training• All class of employees including part timers• 24 Hrs of training• Field like retail business, coffee making skills
and create a positive customer experience• Management trainees extended between 8-12
weeks• Fields like store operations, managing people,
training people and IS• Outside training programs & seminars
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Motivation
• Health Insurance(20 hrs, 90 days)
• Employees as partner(20 hrs, 6 Mnths)
• Flexible work schedule
• Treat people with respect & dignity
• Employee survey
Motivation
• Health Insurance(20 hrs, 90 days)
• Employees as partner(20 hrs, 6 Mnths)
• Flexible work schedule
• Treat people with respect & dignity
• Employee survey
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Challenges Challenges
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How to Tackle the challenges?Using Innovative thoughts…How to Tackle the challenges?Using Innovative thoughts…
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