Maximizing the Triple Bottom Line Through Spiritual Leadership

Louis W. (Jody) Fry PhDlwfry@tamuct.edu

lwf@iispiritualleadership.com

http://www.iispiritualleadership.com

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Stanford University Press Information Age Publishing

Spirituality

A person’s spirit is the vital principle or animating force traditionally believed to be the intangible, life affirming energy in oneself and all human beings.

For our purposes “The Spiritual Journey” will refer to the quest for self-transcendence (moving beyond one’s egoic self) and the attendant feeling of interconnectedness with all things in the universe.

Religion

Spirituality is most often viewed as inherently personal, although it can reside or manifest in groups and organizations. From this perspective a religion is an institution which has formed and evolved over time around the spiritual experiences of one or more founding individuals that also provides the context for leadership based upon the beliefs and practices inherent in that religion.

RELIGION & SPIRITUALITYReligion is concerned with faith in the claims of one faith tradition or another, an aspect of which is the acceptance of some form of heaven or nirvana. Connected with this are religious teachings or dogma, ritual prayer, and so on.

Spirituality is concerned with those qualities of the human spirit-such as love and compassion, patience tolerance, forgiveness, contentment, a sense of responsibility, a sense of wholeness and harmony-which bring happiness to both self and others.

Dalai Lama XIV. (1999). Ethics for the New Millennium. New York: Putnam.

RELIGION & SPIRITUALITY

Loving and serving others lies at the heart of the world’s spiritual and religious traditions. The common bridge between spirituality and religion is Altruistic love – regard or devotion to the interests of others. In religion this is manifested through the golden rule.

Spirituality & Religion in the Workplace

SRW and spiritual leadership focus on the satisfaction of three universal spiritual needs: an inner life that nourishes and is nourished by calling or transcendence of self within the context of a community in a way that provides feelings of compassion and joy.

Fry, L. (2005). Toward a paradigm of spiritual leadership. The Leadership Quarterly, 16, 619-622.

Overview of the History of SRW

• Rule of St. Benedict• Protestant Work Ethic• Faith at Work Movement• Management Spirituality and Religion• Spiritual Leadership

LEADERSHIP

“Leadership is the art of mobilizing others to want to

struggle for shared aspirations”

Kouzes and Posner 2003

SPIRITUAL LEADERSHIP

Spiritual leadership intrinsically motivates and inspires through hope/faith in a vision of service to key stakeholders through a culture based on altruistic love which generates a sense of calling in that one’s life has purpose, meaning and makes a difference as well as a sense of membership in that one belongs and is understood and appreciated.

SPIRITUAL LEADERSHIP

The purpose of spiritual leadership:• to satisfy the fundamental needs of both leader and follower

for spiritual well-being through calling and membership;

• to create vision and value congruence across all organizational levels; and

• to foster higher levels of employee well-being, organizational commitment and productivity, sustainability, and performance excellence – the triple bottom line (People, Planet, Profit)

Initiated by the developing a vision that vividly portrays a journey of service to key stakeholders which creates a sense of calling.

Implemented through a culture and ethical system based on the values of altruistic love that creates a sense of membership.

Enables/supports employees’ inner life or mindful practice to help them be more self-aware and conscious from moment-to-moment and draw strength from their spiritual or religious beliefs, be that a Nondual Being, Higher Power, God, or philosophical/ethical teachings .

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SPIRITUAL LEADERSHIP

Extrinsic vs. IntrinsicMotivation

EXTRINSICMOTIVATION = EFFORT PERFORMANCE REWARD

(GIVE ME A REWARD TO WORK)

INTRINSICMOTIVATION = EFFORT PERFORMANCE

REWARD(MY WORK IS MY REWARD)

SPIRITUAL LEADERSHIP THROUGH VISION, HOPE/FAITH AND ALTRUISTIC LOVE

Vision (Performance)• Broad appeal to key Stakeholders• Defines the Destination and Journey• Reflects High Ideals• Encourages Hope/Faith• Establishes a Standard of Excellence

Altruistic Love (Reward)• Forgiveness• Integrity• Honesty• Courage• Humility

• Kindness• Empathy/

Compassion• Patience• Trust/Loyalty

Hope/Faith (Effort)• Endurance• Perseverance• Do What It Takes• Stretch Goals• Expectation of Reward• Victory

Mindfulness as a Source of Spiritual Leadership

Mindfulness Exercise

Mindfulness in the Age of Complexity – HBR March 2014

Benefits of Mindfulness – Better Performance, Better focus and memory Higher levels of creativity and innovation Less judgmental and more compassionate

Spiritual Leadership Spiritual Triple Well-Being Bottom

Line

Organizational CommitmentOrganizational ProductivityLife Satisfaction Social ResponsibilityFinancial Performance

CALLINGMake a DifferenceLife has Meaning/

Purpose

MEMBERSHIPBe UnderstoodBe Appreciated

HOPE/FAITH VISION

ALTRUISTICLOVE

INNER LIFE

Spiritual/Mindful Practice +

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Organizational Spiritual Leadership

Research to date has shown the spiritual leadership model predicts important individual and organizational outcomes across various countries and cultures, including being positively related to organizational commitment, job satisfaction, altruism, conscientiousness, self-career management, sales growth, job involvement, identification, retention, organizational citizenship behavior, attachment, loyalty, and work unit productivity and negatively related to interrole conflict, frustration, earning manipulation, and instrumental commitment.

Spiritual Leadership Research

The Spiritual Leadership Balanced Scorecard Business Model provides a process for fostering the development of the motivation and leadership required to maximize the triple bottom line (People, Planet, Performance Excellence).

Maximizing the Triple Bottom Line through Spiritual Leadership

Spiritual Leadership as the Keystone for the Triple Bottom Line

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Spiritual Leadership

Organizational Commitment

Productivity

Quality

Customer Satisfaction

Financial Performance

Human Dignity

Calling

Membership

CorporateSocial

Responsibility

People & PlanetWell-Being

Performance Excellence

SPIRITUAL LEADERSHIP BALANCED SCORECARD & BALDRIGE - BASED BUSINESS MODEL

CallingMake a

DifferenceLife Has

CallingMake a Difference

Life Has MeaningCommitment

Performance (Vision

)

Performance(Vision)

MembershipBe

UnderstoodBe Ap

MembershipBe UnderstoodBe Appreciated

Reward(Altruistic

Love

Reward(Altruistic Love)

Effort(Hope/

Faith)Work

Effort(Hope/Faith)

Works

Mission & Vision

Mission & Vision

Internal & External Analysi

Internal & External Analysis

Strategy & Objectives

Strategy & Objectives

ImplementationImplementation Evaluat

eEvaluate

Strategic Management Process

Leading Indicators/Managing Metrics Outcome Indicators/Strategic Performance Indicators

Customer Satisfaction

Stakeholder & CustomerSatisfaction

FinancialPerformanc

e

FinancialPerformance

Spiritual Leadership Process

Outputs: QualityDeliver

Outputs:Quality Products & Service

Processes

ProcessesInputs

ScorecardInputs

Input/Output Model

Kaplan & Norton BalancedScorecardPerformanceCategoriesOrg Commitment

Member Well-BeingCorporate Social Responsibility

Learning & Growth

Cat 2

Cat 3

Cat 1

Cat 7

Cat 5

Cat 6

Cat 4

QUESTIONS

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