Skill Port Catalogue June 2009

Page 1 of 63

Business Skills Courseware

Curriculum Series Course Title Course No.

BUSINESS STRATEGY and OPERATIONS

Business LawFundamentals of Business Law

A Manager's Introduction to Business Law 3Contracts in Commercial Transactions 4Employment and Labor Law 3.5American Business Formations in the 21st Century 3.5Intellectual Property and Proprietary Rights 4Lawsuits and Negotiations 2.5

Operations CurriculumManaging Customer-Driven Process Improvement

Why Customer Driven? 2.5Identifying What the Customer Wants 3Translating Requirements into Process Goals 3.5Understanding Processes 2.5Implementing Improvements 2.5Managing Process Improvements 3Managing Customer-Driven Process Improvement Simulation 0.5

Six Sigma FoundationsSix Sigma Introduction 3.5Final Exam: Six Sigma Foundations

Six Sigma Team ImplementationSix Sigma: Reducing Variation to Improve Quality 4Six Sigma: Listening to the Voice of the Customer 5.5Six Sigma DMAIC: Defining the Problem 4Six Sigma DMAIC: Measuring the Process 5Six Sigma DMAIC: Analyzing the Data 5.5Six Sigma DMAIC: Analyzing the Process 3Six Sigma DMAIC: Improving the Process 4.5Six Sigma DMAIC: Controlling the Improved Process 4Six Sigma Team Implementation BLTOP014Final Exam: Six Sigma Team Implementation

Lean ManufacturingLean Logic 4Lean Value 4Lean Techniques 6Lean Strategies 4.5Final Exam: Lean Manufacturing

Six Sigma Black Belt: DeploymentSix Sigma and the Corporate Enterprise 2.5Leadership in Six Sigma 3Organizational Goals and Objectives 2History of Organizational Improvement and the Foundations of Six Sigma 2Overview of Business Process Management 2.5The Importance of Metrics to Six Sigma 1.5

Six Sigma Black Belt: The Define PhaseDefine the Six Sigma Opportunity 3The Six Sigma Project Charter and Plan 2Six Sigma Team Leadership 3Six Sigma Team Dynamics and Performance 3The Six Sigma Change Agent 2.5Six Sigma Management and Planning Tools 1.5Six Sigma and the Voice of the Customer 2Six Sigma and Critical Customer Requirements 2Defining and Mapping the Six Sigma Process 2.5Scoping the Six Sigma Project 3

Duration (Hours)

LAW0101LAW0102LAW0103LAW0104LAW0105LAW0106

OPER0121OPER0122OPER0123OPER0124OPER0125OPER0126OPER0120

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OPER0151OPER0152OPER0153OPER0154

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Curriculum Series Course Title Course No. Duration (Hours)

Six Sigma Black Belt: The Measurement PhaseProcess Analysis and Documentation 2.5Probability and Statistics 2Collecting and Summarizing Data 2.5Properties and Applications of Probability Distributions 1.5Measurement Systems 2Analyzing Process Capability 2Calculating Process Capability 1.5

Six Sigma Black Belt: The Improve PhaseDesign of Experiments (DOE) 2Design and Analysis 2Taguchi and Quality Improvement 2Experimenting for Process Improvement 2

Six Sigma Black Belt: The Control PhaseSix Sigma--Statistical Process Control 1.5Control Charts and the Pre-control Process 2Six Sigma--Lean Tools for Control 2Six Sigma--Measurement System Re-analysis 2.5

Six Sigma Black Belt: The Analyze PhaseExploratory Data Analysis 2.5Hypothesis Testing 2.5Common Tests 3Variance, Contingency Tables, and Nonparametric Tests 2.5

Six Sigma Black Belt: The Lean EnterpriseLean Concepts 3.5Non-value added Steps and Tasks 3Lean Tools 3Total Productive Maintenance (TPM) 2.5

Six Sigma Black Belt: Design for Six Sigma Black BeltQuality Function Deployment (QFD) 2Robust Design and Process 3Failure Mode and Effect Analysis 2Design for X (DFX) 2Special Design Tools 2

Six Sigma: Champion TrainingIntroduction to Six Sigma 3Six Sigma Process Improvement 3Six Sigma Projects and Project Teams 2.5Managing and Deploying Six Sigma 3.5

Logistics ManagementOverview of Logistics Management 3.5Inventory Management 3Supply Chain Management 3

ISO 9000:2000 OverviewThe Who, What & Why of ISO 9000:2000 3Building a Quality Management System 2Quality-minded Management 2.5Customer Satisfaction Through Resource Management 2.5Processes for Quality Products and Services 4Continual Quality Improvement 4Steps for Successful ISO Registration 3Transitioning from ISO 9000:1994 to ISO 9001:2000 2.5

Supply Chain ManagementThe Fundamentals of Supply Chain Management 2Supply Chain Management Strategies 5.5Supply Chain Planning and Inventory Management 5

OPER0191OPER0192OPER0193OPER0194OPER0195OPER0196OPER0197




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Supply Chain Management and e-Business 4Supply Chain Transportation and Facility Design 4.5

Strategic Planning CurriculumHow to Write a Business Case

Pricing for Profitability 2.5Strategic IT Planning

Setting the Stage for IT Success 2.5Strategic Decision Making 1.5IT Challenges: Present and Future 2.5Strategic IT Planning Simulation 0.5

Strategic ManagementStrategic Management - Planning 2.5Strategic Management - Analysis and Choice 2Strategic Management - Corporate Implementation 2.5

The Fundamentals of GlobalizationGlobalization and Our Changing World 1.5Globalization and Your Company 4The Process of Globalizing a Product or Service 3.5Managing from a Global Viewpoint 4.5

Systems Thinking in the 21st CenturyWhat is Systems Thinking? 2.5Building a Healthy System 2.5Systems-thinking Models and Thinking Skills 2.5System Archetypes 3Redesigning Your Organization: Part 1 3Redesigning Your Organization: Part II 3Taking Systems Thinking into Your Personal Life 3

Moving From an Operational Manager to a Strategic ThinkerThinking Strategically 2Sustaining Competitive Advantage 3The Imperatives of Innovation and Leadership in Strategy 2.5Planning and Implementing a Business Strategy 2.5

Marketing CurriculumStrategic Marketing in Action

Elements of Marketing Strategy 3Analyzing the Market 2.5Competitive Factors in Strategic Marketing 2.5Writing a Marketing Plan: Phase 1 3Writing the Marketing Plan: Creative Strategy 2.5Creating a Marketing Campaign 4Marketing Management 4Financial Analysis for Successful Marketing 4.5

Strategic Brand ManagementIntroduction to Brand Management 3.5Building Brand Equity 3.5Managing the Creative Elements of Brand 3.5Promoting Your Brand to Consumers 3Evaluating Brand Effectiveness 6Managing and Maintaining Brand Equity 4.5

Online Branding StrategyIntroduction to Online Branding 3.5The Online Branding Environment 3Strategies for Building an Online Brand 7

Competitive Marketing StrategiesCompetitive Strategies for a New Marketplace 2.5Surpassing the Competition 3

OPER0504OPER0505

STGY0215

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Product Management EssentialsIntroduction to Product Management 2Developing a New-product Strategy 2Pricing and Profitability for Product Managers 3

FINANCE, HUMAN RESOURCES and ADMINISTRATION

Finance & Accounting CurriculumAccounting 101

Accounting Fundamentals 3.5Accrual Accounting Procedures 2Accounting Systems and Closing Activities 2.5Accounting for Cash Control 3Accounting for Merchandising Businesses 2.5Final Exam: Accounting 101

Finance Fundamentals for non-Finance ProfessionalsPrinciples of Financial Management 4Basics of Budgeting 3.5Managing Cash Flows 2.5Understanding Financial Statements 3.5

Practical Budgeting Skills for BusinessCreating and Analyzing an Operating Budget 3.5The Ins and Outs of Capital Budgeting 3.5Effective Budget Management 3

Advanced Business FinanceIntroduction to Advanced Finance 3Investment Project Analysis and Selection 2Raising Capital and Financing Decisions 3Managing Working Capital 4Corporate Restructuring 2.5Financial Risk Management 1.5International Finance 2Final Exam: Advanced Business Finance

Accounting 102Accounting for Partnerships 3.5Accounting for Corporations 2.5Analyzing Cash Flow Statements 2Master Budgets 4Final Exam: Accounting 102

Auditing: A Practical ApproachIntroduction to Auditing 3Introduction to Internal Auditing 4.5Principles of Internal Auditing 3Introduction to External Auditing 3.5Principles of External Auditing 4

Managerial AccountingOverview of Managerial Accounting 5Managerial Decisions and Capital Budgeting 5Managing for Asset Control 5.5Cost Accounting Decisions 4

Using Financial Statements (co-Developed with Wharton)Principles of Financial Statements 3.5Components of Financial Statements 3Analyzing the Income Statement and Balance Sheet 2The Income Statement and Balance Sheet Connection 2Analyzing Cash Flow 4.5Ratio Analysis for Financial Statements 3Credibility and Disclosure in an Annual Report 2.5

MKT0241MKT0242MKT0243

FIN0121FIN0122FIN0123FIN0124FIN0125

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FIN0231FIN0232FIN0233FIN0234FIN0235


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Analyzing an Annual Report 4.5Administrative Support Curriculum

The Effective Administrative Support ProfessionalGetting Started--The Administrative Support Professional 3Overview to Effective Business Communication 3Using Effective Business Communication 2Administrative Functions 3Advancing Your Administrative Career 3Effective Administrative Support Professional Simulation 0.5

Advanced Skills for Administrative Support ProfessionalsBehavior: Putting Your Best Foot Forward 4Managing Yourself and Those Around You 4Partnering with Your Boss 3Communicating with Power and Confidence 3Advanced Administrative Support Simulation 0.5

Knowledge ManagementKnowledge Management Fundamentals

The Art of Knowledge Management 3.5Knowledge as Capital 3Putting Knowledge to Work 4Managing Knowledge Workers 2Being a Knowledge Activist 3Final Exam: Knowledge Management Fundamentals

The 21st Century Learning CurveKnowledge as Strategy: Performance Improvement 3The Power of the Learning Organization 3The Potential of Self-directed Learning 2.5Benchmarking for Best Practices 3Implementing and Evaluating Self-directed Learning 3Performance Support 3

Achieving Measurable Performance Impact from TrainingTraining for Business Results 2.5

Human Resources CurriculumManaging Diversity

Why Diversity Matters 2Changing the Corporate Culture 2.5Diversity in the Future 2Designing a Diversity Initiative 3Managing Diversity Simulation 0.5Managing Diversity BLTHR002

Behavioral InterviewingBuilding a Firm Foundation 3Screening Applicants 3Preparing for the Behavioral Interview 3Conducting the Behavioral-based Interview 2.5Preparing as the Interviewee 2.5Experiencing the Behavioral-based Interview 2.5Behavioral Interviewing (Simulation) 0.5

Recruiting & Retention Strategies for the Tight Labor MarketRecruiting for the 21st Century: The Market 3Recruiting for the 21st Century: Strategies 4Recruiting Successfully 3.5Online Recruiting 2.5Facilitating Effective Hiring 2.5Retention 3

FIN0258

ADM0101ADM0102ADM0103ADM0104ADM0105ADM0100

ADM0111ADM0112ADM0113ADM0114ADM0110

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KNOW0111KNOW0112KNOW0113KNOW0116KNOW0114KNOW0115

KNOW0301

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Effective Hiring and Interviewing SkillsHiring Considerations 2.5Effective Interviewing 3.5Selecting the Best Applicant 2Effective Hiring and Interviewing Skills Simulation 0.5Effective Hiring and Interviewing Skills BLTHR023

HRCI/PHR Certification ProgramEEO and Affirmative Action (HRCI/PHR) 2.5Sexual Harassment in the Workplace (HRCI/PHR) 1.5Managing Employment (HRCI/PHR) 2.5Employee Relations (HRCI/PHR) 1.5Non-union Work Environments (HRCI/PHR) 1.5Union Work Environments (HRCI/PHR) 1.5Employee Benefit Programs (HRCI/PHR) 1.5Employee Development (HRCI/PHR) 1.5Human Resource Development (HRCI/PHR) 1.5Recruitment and Selection (HRCI/PHR) 1.5Occupational Health and Safety (HRCI/PHR) 1.5Employee Compensation (HRCI/PHR) 1.5Offers, Contracts, and Organizational Exit (HRCI/PHR) 3HRCI/PHR Certification Program 0.5Human Resources Fundamentals Simulation 0.5Final Exam: HRCI/PHR Certification Program

HRCI/SPHR (Senior Professional Human Resource)The Strategic Role of HR in Organizations 3Managing the HR Process 2Workforce Planning and Employment Strategies 3Strategic Human Resource Development 3.5Compensation and Benefits Strategies 3Employee and Labor Relations Strategies 4.5Safety, Health, and Security Strategies 2

Test PrepsProfessional in Human Resources (PHR) BOK 2005 Aligned

Mentoring AssetsMentoring Assets

Mentoring Professional in Human Resources (PHR)MANAGEMENT and LEADERSHIP

Management CurriculumEffectively Managing Top Performers

Managing and Rewarding Top Performers 2.5Moving into a Management Role

Becoming a Manager 6A New Manager's Responsibilities and Fears 6Lead and Communicate Effectively as a New Manager 6A New Manager's Role in the Company's Future 5.5Moving into Management Simulation 0.5Leadership in Management Simulation 0.5Moving into a Management Role Blended Learning Toolkit BLTMG000

Essential Skills for Tomorrow's ManagersCompetencies for Tomorrow's Managers 5.5Development Tools for Tomorrow's Managers 5The Manager as Coach and Counselor 5The Manager as Project Champion 4.5A Manager's Primer for Ensuring Accountability 6Continuous Learning for Tomorrow's Managers 4.5Essential Skills for Tomorrow's Managers (Simulation) 0.5

HR0231HR0232HR0233HR0230

HR0241HR0242HR0243HR0244HR0245HR0246HR0247HR0248HR0249HR0251HR0252HR0253HR0254HR0240HR024S

FE0007_eng

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TPPHR05ED_ENG

mntphr05ed

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Essential People Management Skills Simulation 0.5Essential Skills For Tomorrow's Managers BLTMG011

Moving from Technical Professional to ManagementManagement Development for Technical Professionals 3.5Communication Skills for Successful Management 3Process Management Skills 4.5Leadership Development for Technical Professionals 3Strategies for Transitioning into Management 6.5Transitioning From Technical Professional to Management 0.5From Technical Professional to Leadership Simulation 0.5

360-Degree Performance AppraisalAbout 360-Degree Performance Feedback 2.5Elements of a 360-degree Performance Review 2Delivering 360-Degree Performance Feedback 5360-Degree Performance Appraisal Simulation 0.5

Managing Problem PerformancePreventing Problem Performance 4.5Identifying Problem Performance 4Improving Problem Performance 5.5Dealing with Problem Performance 4Averting Problem Performance Simulation 0.5Addressing Problem Performance Simulation 0.5Managing Problem Performance BLTMG016

The Fundamentals of Business Crises ManagementPreparing for Business Crises 2Responding to Business Crises 3Recovering from Business Crises 2The Fundamentals of Business Crises Management Simulation 0.5

Supporting Employees through the Change ProcessBeginning the Change Process 4.5Managing Through the Change 4Incorporating Change in Your Organization 3Supporting Employees through Change Simulation 5Supporting Teams through Change Simulation 0.5Managing Change Blended Learning Toolkit BLTMG018

Mentoring EssentialsEffective Mentoring 3The Mentoring Manager 2.5Implementing an Organization-wide Mentoring Program 2.5Mentoring Strategies in the 21st Century 3Achieving Success with the help of a Mentor 3.5e-Mentoring 3.5Mentoring Essentials (Simulation) 0.5

Delegation SkillsDelegation Basics 2The Personal Approach in Delegation 2.5Managing the Delegated Environment 5Effective Delegation Simulation 0.5

The Successful FacilitatorThe Role of the Facilitator 5Facilitative Fundamentals: Techniques and Tools 5.5Facilitating Work Groups and Meetings 5Facilitating Challenging Situations 5Facilitative Formats and Tools: Offering Options 5The Facilitative Leader 5The Successful Facilitator Simulation 0.5

MGMT011S

MGMT0121MGMT0122MGMT0123MGMT0124MGMT0125MGMT0120MGMT012S

MGMT0151MGMT0152MGMT0153MGMT0150

MGMT0161MGMT0162MGMT0163MGMT0164MGMT0160MGMT016S


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Coach with ConfidenceCoaching for Business 4Successful Coaching Relationships 7.5Key Stages in Coaching 6Coaching Skills 5.5Mindsets, Emotions and Coaching 4Coaching Trends 4.5Coach with Confidence Simulation 0.5Coaching Personalities and Teams Simulation 0.5Coach with Confidence BLTMG028

Managing Technical ProfessionalsUnderstanding Technical Professionals 2.5Attracting, Motivating, and Retaining Technical Professionals 3.5Models for Managing Technical Professionals 4.5Developing Career Plans for Your Technical Professionals 3.5

How to Overcome Negativity in the WorkplaceThe Path from Pessimism to Optimism 4Proactive Approaches to Stop Negativity 2Overcoming Organizational Negativity 2

Performance AppraisalContinuous Performance Assessment 3.5Reviewing Performance 4Performance Appraisals Simulation 0.5Performance Appraisals Blended Learning Toolkit BLTMG034

Managing Contractors and Temporary EmployeesDoing Business with Independent Contractors 4.5Hiring Temporary (Contingent) Employees 5Managing Contingent Employees 4.5Legal Pitfalls Regarding Independent Contractors 3Working with Temporary Agencies 5.5Hiring and Managing Contractors Simulation 0.5Final Exam: Managing Contractors and Temporary Employees

Advanced Management SkillsManaging in a Global Business Environment 3Managing Cross-Functions 3Managing For High Performance 4Managing Managers 3.5Managing Upward Relationships 3

Leadership CurriculumLeading from the Front Line

Challenges of the 21st Century 2Organizational Culture and Leadership 2.5Energizing and Empowering Employees 2.5Leadership and the Knowledge Worker 2.5Leading Change from the Front Line 2.5Dynamics of Leadership 3Leading from the Front Line Simulation 0.5

Going from Management to LeadershipThe Mark of a Leader 4.5Communicating a Shared Vision 4.5The Enabling Leader 5Communicating as a Leader 4.5Coaching for Performance 2.5Leading through Change 3The Leader as a Model 3Going from Management to Leadership Simulation 0.5

MGMT0281MGMT0282MGMT0283MGMT0284MGMT0285MGMT0286MGMT0280MGMT028S


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Growing from a Manager to a Leader Simulation 0.5Going from Management to Leadership BLTLE014

Business ExecutionFoundations for Business Execution 7Creating a Business Execution Culture 8Business Execution in Action 5Business Execution Simulation 0.5Business Execution Blended Learning Toolkit BLTLE015

Leading the Workforce GenerationsIntroduction to Work Force Generations 2.5Attracting, Developing, and Retaining Generations 3Leading Silent Generation and Baby Boom Workers 3Leading Generations X and Next 3.5Making Cross-generational Teams Work 3Cross-generational Workers in the 21st Century 3Leading the Workforce Generations 0.5

Succession Planning for Business EnvironmentSuccession Planning Overview 2Succession Planning Strategies 4.5Succession Planning and Human Resources 5Succession Planning Management 2.5Initiating a Succession Plan Simulation 0.5Implementing a Succession Plan Simulation 0.5

PROFESSIONAL EFFECTIVENESS

Communication CurriculumInterpersonal Communication Skills for Business

The Process of Interpersonal Communications 4.5The Mechanics of Effective Communication 5Communication Skills for the Workplace 4.5Communicate for Results 5Communication Skills for Leadership 5.5Communication Skills for Resolving Conflict 5Communicate for Contacts 4.5Interpersonal Communication Skills for Business Simulation 0.5Interpersonal Communication Skills for Teams Simulation 0.5Interpersonal Communication Skills for Business Blended Learning Toolkit BLTCO000

Business Writing EssentialsWriting with Intention 4Avoiding Errors in Usage and Punctuation 4.5Avoiding Grammatical Errors in Business Writing 4.5Crisp Composition 4.5Writing to Reach the Audience 3Getting the Most from Business Documents 4The Writing Process 5Business Writing Essentials BLTCO001Business Writing Essentials Using Microsoft Word BLTCO001AFinal Exam: Business Writing Essentials

International CommunicationsThe Impact of Culture on Communication 2.5The Art of Global Communication 3.5Improving Your Cross-cultural Communications 3International Communications Simulation 0.5Cross-cultural Communications Simulation 0.5

Emotional Intelligence in the WorkplaceWhat Is Emotional Intelligence? 2.5Emotional Intelligence at Work 2.5

LEAD014S

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Teamwork and Emotional Intelligence 2.5Increasing Your Emotional Intelligence 2.5The Emotionally Intelligent Leader 2.5Emotional Intelligence in the Workplace Simulation 0.5

Effective Listening SkillsThe Basics of Listening 2.5Listening for Comprehension 5Listening for Higher Purposes 3Enhancing Your Listening Skills 3Effective Listening Skills Simulation 0.5

Managing and Working with Difficult PeopleDifficult People in the Workplace 3.5Working with Aggressive People 3Working with Negative People and Procrastinators 3Working with Arrogant and Duplicitous People 2Managing and Working with Difficult People (Simulation) 0.5Communicating Effectively with Difficult Coworkers 0.5Working with Difficult People Blended Learning Toolkit BLTCO016

Assertive CommunicationProfessional Assertiveness 3Assertiveness from the Inside Out 3Assertive Communication Simulation 0.5

Business Etiquette and ProfessionalismEveryday Business Etiquette 3Communication Etiquette 2.5Etiquette and the Business Meeting 2.5Etiquette for Supervisors 3Business Etiquette and Professionalism Simulation 0.5

Building Better Work RelationshipsBuilding Effective Interfunctional Relationships 2.5Building Effective Intercultural Relationships 3Building Effective Intergender Relationships 2.5Working Effectively with Customers 2.5Working Effectively with Business Partners 3Building Better Work Relationships Simulation 0.5

Business Grammar EssentialsFoundations of Grammar 2.5Sentence Construction 2Understanding Writing Mechanics 2Punctuating with Skill 2

Email EssentialsEssentials of Electronic Communication 1.5Optimizing Email at Work 2E-mail and Organizational Communication 2.5E-mail as a Marketing Tool 2E-mail Essentials using Microsoft Outlook BLTCO023

Delivering Successful PresentationsPresenting to Succeed 4.5Delivering Your Message 4.5Presentation Resources Available to You 5Delivering Successful Presentations Simulation 0.5Presentation Skills Blended Learning Toolkit BLTCO030Combining Presentation Skills with MS PowerPoint BLTCO030A

Effective Business MeetingsPlanning Effective Business Meetings 2.5Leading Effective Business Meetings 2.5

COMM0143COMM0144COMM0145COMM0140

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Participating Effectively in Business Meetings 5Effective Business Meetings Simulation 0.5Business Meetings Blended Learning Toolkit BLTCO033

Dealing with Conflict in the WorkplacePerspectives on Conflict 5.5Handling Conflict with Others 6Managing Conflict in the Organization 6Dealing with Conflict in the Workplace Simulation 0.5Managing Conflict in the Workplace Simulation 0.5Dealing with Conflict in the Workplace BLTCO034

Telephone Skills For Business ProfessionalsEffective Telephone Techniques 5Making Telephone Calls Count 3.5Telephone Skills for Business Professionals Simulation 0.5

Negotiating to Win: Getting the Results You WantCrafting a Deal 3Connect and Communicate 2.5The Negotiation Process 2.5The Dynamics of Interaction 3Inclusive Negotiating 2.5When the Going Gets Tough 2.5The Master Negotiator 2.5Negotiating to Win (Simulation) 0.5

Getting Results Without AuthorityBuilding Relationships to Get Results 2.5Teamwork and Results Without Authority 2.5Leadership Without Authority 3Gaining Allies, Creating Change 3Getting Results through Communication 3Getting Results from the Boss 3Getting Results without Authority Simulation 0.5

Effective Use of Feedback for BusinessAn Essential Guide to Giving Feedback 2.5Coping with Criticism and Feedback 5Giving Feedback to Colleagues 4.5Team Feedback: A guide 4Giving Feedback: A Manager's Guide 4Effective Feedback for Employees and Colleagues Simulation 0.5Effective Use of Feedback for Teams Simulation 0.5

Anger Management in The WorkplaceExperiencing Anger 5Managing Your Anger 5.5Managing Anger in the Workplace Simulation 0.5

How to Write an Effective Internal Business CasePreparing a Business Case 2.5Writing a Business Case 2.5Presenting Your Case 2.5

Foundation Skills CurriculumBasic Business Math Skills

Whole Numbers, Fractions, and Equations 4Decimals and Percents 2Ratios, Averages and Graphs 2

Personal Development CurriculumCreativity and Innovation in the Workplace

The Foundations of Creativity and Innovation 4.5Generating Creative and Innovative Ideas 3.5

COMM0333COMM0330

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Evaluating Creative and Innovative Ideas 3.5Implementing Creative and Innovative Ideas 5Creativity and Innovation in the Workplace Simulation 0.5Creativity and Innovation in the Workplace BLTPD003

Fast-tracking Your CareerGet Your Career on the Fast Track 2.5Basic Business Skills to Get You on the Fast Track 2.5Communication Skills to Fast-track Your Career 2.5Interpersonal Skills on the Fast Track 2.5The Boss Factor 3Improving Your Image 3Fast-Tracking Your Career Simulation 0.5

Working More Effectively - Taking Control of Your TimeYou and Your Time 5Techniques for Better Time Management 5Developing Good Time Management Habits 4.5Working More Effectively Simulation 0.5Time Management Blended Learning Toolkit BLTPD015Taking Control of Your Time Using Microsoft Outlook BLTPD015A

Ethics in BusinessEthical Decision Making 3.5Managerial Business Ethics 2.5Organizational Ethics 3.5Corporate Social Responsibility 3Ethics in Business Simulation 0.5Ethics in Business BLTPD017

Living a Balanced LifeFinding Your Life Balance 4.5Success Over Stress 4.5Strategies for Better Balance 5Living a Balanced Life Simulation 0.5Living a Balanced Life BLTPD018

Dealing with Organizational ChangePerspectives on Organizational Change 3Being Prepared for Change 3.5Communicating During Organizational Change 3.5Dealing with Organizational Change Simulation 0.5Dealing with Organizational Change Blended Learning Toolkit BLTPD019

Problem-solving and Decision-making for BusinessFoundations of Effective Thinking 3.5Framing the Problem 3Generating Alternatives in Problem Solving 2.5Dynamic Decision Making 2.5Implementing and Evaluating a Decision 3Problem Solving and Decision Making in Groups 2.5Creative Problem Solving and Effective Thinking (Simulation) 0.5Rational Problem Solving and Decision-making Simulation 0.5Problem-solving & Decision-making for Business Blended Learning Toolkit BLTPD023

Working without a Net - The Business of RiskRisk Basics 2Approaches to Risk Management 2Decisions and Risk 2Strategic Planning and Risk Management 2.5Risk Strategies: The Cutting Edge 2.5Working without a Net: Decisions Simulation 0.5

PD0033PD0034PD0030

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Achieving Organizational Excellence Through Critical ThinkingThe Role of Critical Thinking in Organizations 4Developing Fundamental Critical Thinking Skills 3Strategies for Facilitating Critical Thinking 4.5Critical Thinking Skills for Managing 3.5Organizational Scope of Critical Thinking 3.5Critical Thinking Strategies Simulation 0.5

Business ProfessionalismBusiness Professionalism 0.5Personal Accountability: Working for Your Inner Boss 2.5Self-empowerment: Managing from Within 2.5Goals and Goal Setting 2Developing a Positive Attitude 2.5Successful Lifelong Learning 2.5

PROJECT EFFECTIVENESS

Project Management CurriculumProject Management for Non-Project Managers

Project Management Fundamentals 2.5Transitioning into a Project Management Role 3Initiating and Planning a Project 2Managing a Project 2.5Troubleshooting and Closing the Project 2

Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)An Introduction to Project Management (PMBOK-Third Edition aligned) 2.5Project Lifecycles and Stakeholders 2Introduction to Project Process Groups and Initiating a Project 1.5Project Planning 2.5Executing, Monitoring & Controlling, and Closing a Project 1.5Project Management Essentials Simulation 0.5Project Management Essentials BLTPR051

Project Integration Management (PMBOK® Guide - Third Edition-aligned)Initiating a Project and Preparing the Project Plan 2.5Project Integration: Executing and Completing a Project 2

Project Scope Management (PMBOK® Guide - Third Edition-aligned)Planning Project Scope 1.5Controlling Project Scope 2

Project Time Management (PMBOK® Guide - Third Edition-aligned)Elements of Project Time Management 2.5Project Scheduling 3

Project Cost Management (PMBOK® Guide -Third Edition-aligned)Estimating Activity Costs 1.5Budgeting and Controlling Costs 2

Project Quality Management (PMBOK® Guide - Third Edition-aligned)Planning for Quality 2Performing Quality Assurance and Control 2.5

Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)Elements of Project Human Resource Management 1.5Implementing Project Human Resource Management 3Project Human Resources Management Simulation 0.5

Project Communications Management (PMBOK® Guide - Third Edition-aligned)Communications Planning and Information Distribution 2.5Performance Reporting and Stakeholder Management 2Project Communications Management Simulation 0.5

Project Risk Management (PMBOK® Guide - Third Edition-aligned)Planning and Identifying Project Risk 2.5Analyzing Project Risk 2

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Responding to and Controlling Project Risk 2.5Project Procurement Management (PMBOK® Guide - Third Edition-aligned)

Planning Project Procurement and Requesting Seller Responses 2.5Choosing Sellers and Administering and Closing Contracts 2.5Project Procurement Management Simulation 0.5

Managing Software Project OutsourcingMaking the Right Outsourcing Decision 2.25Planning the Outsourcing Deal 1.75The Outsourcing Project 3.25Determining Project Quality Standards and Milestones 2.75Measuring Project Outsourcing Success 3

Project Management Professional ResponsibilityEthics and Professional Knowledge (PMBOK aligned) 3Stakeholder Interests and Cultural Diversity (PMBOK aligned) 3

Project Management for IT ProfessionalsIntroduction to IT Project Management 4Functions of IT Project Management 4.5The Life Cycle of an IT Project 5Managing the Execution and Control of IT Projects 5.5Managing Efficiencies of IT Projects 4.5Project IT Management Simulation - The Early Stages 0.5Project IT Management Simulation - Design to Rollout 0.5Final Exam: Project Management for IT Professionals

Strategic Project Management for IT ProjectsStrategic Planning and Positioning for IT Projects 5Strategic Approaches to Managing IT Projects 5Estimating the IT Project Work Effort 5.5IT Project Leadership, Authority & Accountability 6Managing Multiple IT Projects 5.5Cost Management and IT Project Trade-offs 4.5Strategic Project Management for IT Projects Simulation 0.5Final Exam: Strategic Project Management for IT Projects

Program Management (PMI Standard-aligned)Introduction to Program Management 2Program Lifecycle and Organization 2.5Program Management Processes and the Initiating Process Group 1.5Program Planning 2.5The Execution Process Group 1.5Monitoring, Controlling, and Closing Programs 2

Portfolio Management (PMI® Standard-aligned)Introduction to Portfolio Management 2Portfolio Management Processes and the Organization 2Portfolio Management Processes 2

Test PrepTestPrep Certified Associate in Project Management (CAPM)Project Management Professional (PMP) PMBOK Guide Third Edition Aligned

Mentoring AssetsMentoring Project Management Professional (PMP) PMBOK Guide Third Edition AlignedMentoring Certified Associate in Project Management (CAPM) PMBOK Guide Third Editi

Team Building CurriculumCreating High-performance On-site and Virtual Teams

Launching Successful On-site and Virtual Teams 5.5Leading Successful On-site Teams 5Leading Virtual Teams 5Facilitating On-site and Virtual Teams 4.5Creating High-Performance and Virtual Teams Simulation 0.5

PROJ0593


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PROJ0351PROJ0352PROJ0353PROJ0354PROJ0355PROJ0350PROJ035S

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Leading Virtual Teams Simulation 0.5Creating High-performance On-site and Virtual Teams BLTTE015

Participating in TeamsEffective Team-building Strategies 4Effectively Communicating in Teams 3The Individual's Role in a Team 3.5Participating in Teams Simulation 0.5Participating in Teams BLTTE017

Making Teams Work: Capitalizing on ConflictTeam Conflict: The Seeds of Dissent 3.5Analyzing Workplace War Zones 2.5Getting Past Clashes: Valuing Team Diversity 2.5Conquering Conflict through Communication 3The Path to Peace and Harmony 2.5Manager's Performance Guide - Team Conflict Skills 1.5Making Teams Work (Simulation) 0.5

Business AnalysisCertified Business Analysis Professional (CBAP)

Core Concepts in Business Analysis 1.5Enterprise Analysis and Making a Business Case 2.5Introduction to Requirements Planning 2Requirements Planning and Management 2.5Eliciting Requirements 3.5Validating Requirements 1.5

SALES and CUSTOMER FACING SKILLS

Sales CurriculumField Sales Skills

Field Sales Foundations 3.5Planning Your Field Sales Approach 4.5Applying Your Field Sales Approach 4Completing Your Field Sales Approach 3.5Field Sales Skills Simulation 0.5Field Sales Skills Blended Learning Toolkit BLTSA010

Inside Sales SkillsPreparing for Outbound Sales Calls 6Initiating Outbound Sales Calls 3.5Completing Outbound Sales Calls 5Preparing for Inbound Sales Calls 5Completing Inbound Sales Calls 5Inside Sales Skills Simulation 0.5Inside Sales Skills Blended Learning Toolkit BLTSA012

Strategic Account Sales SkillsThe Strategic Account Sales Approach 3Understanding Your Customer 3.5Conducting Effective Sales Research Meetings 3.5Working with Your Customer's Key Players 3.5Delivering High-Impact Sales Presentations 6Strategic Account Sales Skills Simulation 0.5Strategic Account Sales Skills BLTSA013

Sales Team ManagementBuilding a Winning Sales Team 5.5Using Business Tools to Manage a Sales Team 3Motivating a Winning Sales Team 4.5Communicating in Sales Teams 2.5Sales Team Management Simulation 0.5

TEAM015S

TEAM0171TEAM0172TEAM0173TEAM0170

TEAM0211TEAM0212TEAM0213TEAM0214TEAM0215TEAM0216TEAM0210

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SALE0101SALE0102SALE0103SALE0104SALE0100

SALE0121SALE0122SALE0123SALE0124SALE0125SALE0120


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Selling at the Executive LevelPrepare for Success 3Strategic Planning 3.5Progressing through the Complex Sale 4Presenting Your Proposition 4Negotiating to Mutual Benefit 4From Executive-level Sale to Strategic Partnership 4Preparing for the Executive-level Sale Simulation 0.5Progressing through the Complex Sale Simulation 0.5Closing Executive-level Sales Simulation 0.5Selling at the Executive Level Blended Learning Toolkit BLTSA022

SalesUniversity Sales Orientation: Professional Selling in the Knowledge EconomyThe Profession of Selling 3.5Professional Selling in the Knowledge Economy 5Professional Selling in the Knowledge Economy Simulation 0.5

SalesUniversity Sales Math 101: Developing a Sales Plan for SuccessSales Math 101: Developing a Sales Plan for Success 4

SalesUniversity Sales Manufacturing: A Success ModelSales Manufacturing (TM): Identifying Sales Opportunities 5Sales Manufacturing (TM): Sales Production 6Sales Manufacturing: Opportunity Development Simulation 0.5

SalesUniversity Communication 101Sales Communications Foundations 7Sales Communications Essentials 7Telesales Communications 6Sales Communication Techniques Simulation 0.5

Territorial Account Sales SkillsThe Territorial Account Sales Approach 3Understanding Your Target Customer's Business 3.5Effectively Using Customer-focused Research Meetings 3.5Gaining Access to Key Personnel at Your Target Accounts 3.5Delivering High-impact Territorial Account Sales (TAS) Presentations 5Territorial Account Sales Skills Simulation 0.5

Customer Service CurriculumHDI - Customer Support Specialist, Professionalism

The Customer Support Specialist (CSS) 3.5The Support Center Service 2.5Establishing Team and Customer Relationships 2.5

HDI - Customer Support SpecialistInteracting with the Customer 3Effective Communication Skills 2.5Managing Conflict, Stress, and Time 2.5

HDI - Customer Support Specialist, ProcessCustomer Service Procedures 3.5Managing the Quality of the Customer Support Service Center 3.5Management Tools and Metrics 2

How to Excel at Customer ServiceBuilding the Service Foundation: Corporate Culture 3.5Fundamentals of Exceptional Customer Service 3.5The Voice of the Customer 4.5Advancing Your Service Expertise 4.5Customers, Conflict and Confrontation 5.5Overcoming Challenging Service Situations 6Instilling Service Excellence: the EXCEL Acronym 7.5Service Stars and Service Teams 5.5Excelling at Customer Service (Simulation) 0.5

SALE0221SALE0222SALE0223SALE0224SALE0225SALE0226SALE0220SALE022SSALE022T

SALE0401SALE0402SALE0400

SALE0411

SALE0421SALE0422SALE0420

SALE0431SALE0432SALE0433SALE0430


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Customer Service Simulation 0.5How to Excel at Customer Service BLTCU010

Frontline Call Center SkillsThe Call Center Industry 2.5Call Center Communication Skills 4.5Call Center Customer Service 3.5Call Center Telephone Sales 3Frontline Call Center Skills (Simulation) 0.5

Measuring Customer SatisfactionDiscovering What Your Customers Want 2.5Developing Customer Satisfaction Surveys 3Customer Satisfaction: Analysis and Implementation 2.5Measuring Customer Satisfaction Simulation 0.5

Internal Customer ServiceExcellence in Internal Customer Service 5Working With Internal Customers 4Overcoming Internal Customer Service Problems 3.5Internal Customer Service: Conflict and Complaints 0.5

Internal Customer Service Agent SkillsThe Customer Service Agent in Action 4.5Professional Skills for Customer Service Agents 4.5Managing Challenges in Customer Service 5Cross-selling in a Customer Service Call 5.5Customer Service Agent Skills Simulation 0.5

Technical Support Agent SkillsThe Contact Center and Technical Support Agent 4.5Technical Support Essentials 5Assessing Customer Behavior 4.5Technical Support Agent Survival Skills 3.5Technical Support Agent Skills Simulation 0.5

IT Infrastructure Library (ITIL) FoundationsITIL: The Service Desk and Incident Management 3.5ITIL: Configuration and Release Management 3ITIL: Service Level and Capacity Management 2.5ITIL: Problem and Change Management 2.5ITIL: Continuity and Availability Management 2.5ITIL: Financial and Security Management 2

Inbound Call Center ManagementThe Inbound Call Center 2.5Inbound Call Center Management: Leadership 3Inbound Call Centers: People Management 3Inbound Call Center Technology 4Performance Metrics for an Inbound Call Center 2.5

Managing A Customer-Focused DepartmentIdentifying Your Customer's Expectations 4.5Using Surveys to Measure Customer Satisfaction 3Bridge The Expectations Gap 4.5Leading A Customer-Focused Team 4Managing a Customer-focused Department Simulation 0.5

Mentoring AssetsMentoring Information Technology Infrastructure Library Foundations (ITIL v1.0)Mentoring hdo-400 HDI Customer Support Specialist (CSS)

TestPrepsInformation Technology Infrastructure Library Foundations (ITIL v1.0)

CUST010S

CUST0111CUST0112CUST0113CUST0114CUST0110

CUST0131CUST0132CUST0133CUST0130

CUST0141CUST0142CUST0143CUST0140



CUST0181CUST0182CUST0183CUST0184CUST0185CUST0186



mntitilfv1mnthdo400

TPITILFV1_ENG

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Consulting SkillsConsulting with the External Client

Essentials of External Consulting 5The Client-Consultant Relationship 5Diagnosing and Planning 4Managing Delivery 3.5Evaluation and Review 4Consulting with the External Client Simulation 0.5

Consulting with the Internal ClientEssentials of Internal Consulting 4Internal Consulting Skills 3.5Establishing a Relationship with Internal Clients 4A Workable Solution for Internal Clients 4Evaluating Internal Assignments 4.5Consulting with the Internal Client Simulation 0.5

Internal Consulting for the Technical ProfessionalThe Technical Professional as Internal Consultant 4Creating Effective Contracts 3Using Data as a Technical Professional Consultant 4Resistance and Technical Professional Consultants 2.5

Industry FoundationsIndustry Overviews

Telecommunications Industry Overview: Version 1 2Information Technology (IT) Industry Overview: Version 1 2.5Federal Government Industry Overview: Version 1 2

Industry OverviewsThe Automotive Industry Overview: Version 2 3The Oil and Gas Industry Overview: Version 2 2.5The Pharmaceutical Industry Overview: Version 2 2.5The Food and Beverage Industry Overview: Version 2 2.5The Health Care Industry Overview: Version 2 1.5The Banking Industry Overview: Version 2 2.5The Manufacturing Industry Overview: Version 2 2.5The Retail Industry Overview: Version 2 2.5The Telecommunications Industry Overview: Version 2 2.5The Insurance Industry Overview: Version 2 3

TestPrepsTestPreps

HDI Customer Support Specialist

CONS0111CONS0112CONS0113CONS0114CONS0115CONS0110

CONS0121CONS0122CONS0123CONS0124CONS0125CONS0120

CONS0131CONS0132CONS0133CONS0134

IND0209IND0212IND0213

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IT Courseware


SOFTWARE DEVELOPMENT

IBM WebsphereDeveloping with IBM Rational Application Developer for WebSphere Software V6.0

Rational Application Developer Workbench 2.75Java Development with Rational Application Developer 3.5Web Development with Rational Application Developer 3Running Applications in Rational Application Developer 2.75Testing and Debugging in Rational Application Developer 3Packaging and Deployment in Rational Application Developer 1.5

Java 2 ProgrammingJava Programming with J2SE 1.4

Getting Started with Java 2.75Java Utilities 3.25Creating Classes in Java 2Exception Handling and Assertions 1.75Operators and Flow Control in Java 1.75Working with Classes in Java 2.75Reference Types and Threading 2.25Basic GUI Development with Java 2.25Java Applets 1.75

Java Programming with J2SE: Update from 1.4 to 5.0J2SE 5.0 Language Features 3Library and Class Changes in J2SE 5.0 3.75Using Metadata in J2SE 5.0 2

Java Programming with J2SE 5.0Getting started with Java 2Operators and Flow Control in Java 2.25Creating Classes in Java 3Working with Classes in Java 2.5Generics and Annotations 3Reference Types and Threading 2.25Exception Handling and Assertions 2.25Java Programming with J2SE 5: Java Utilities 3.75Java Programming with J2SE 5: Java I/O 1.75Basic GUI Development in Java 2.5Java Applets 2

Java Enterprise Development with the J2EE: Overview of the J2EE ArchitectureJ2EE Architecture 4

Java Enterprise Development with the J2EE: Client Development, Application Deployment, and SecurityDeveloping J2EE Clients 2Packaging and Deploying J2EE Applications 2Java2 Security Features 3

Java Enterprise Development with the J2EE: Servlets and JSPsDeveloping Servlets 5Developing JSP's 2

Java Enterprise Development with the J2EE: Enterprise JavaBeansDeveloping EJBs 4Persistence and Transactional Issues Affecting EJBs 3

Java Enterprise Development with the J2EE: J2EE Support TechnologiesJava Database Connectivity 4RMI and the Java Message Service 5CORBA and the Java IDL 6

Java Web ServicesWeb Service Technologies 3Java Technologies for Web Services 3Java Web Service Clients 2

Duration (Hours)

228133_ENG228134_ENG228136_ENG228137_ENG228138_ENG228139_ENG

212087_ENG212092_ENG212089_ENG212091_ENG212088_ENG212090_ENG212202_ENG212093_ENG212373_ENG

220575_ENG220596_ENG220592_ENG

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73423_ENG73445_ENG

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83795_ENG110732_ENG116824_ENG

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IT Courseware


Java Web DevelopmentJava Enterprise Development with the J2EE: J2EE Connector Architecture

The J2EE Connector Architecture 2Microsoft .NET Software Development Tools

Microsoft .NET for IT ProfessionalsWhat Microsoft .NET Means for IT Professionals 5

Microsoft .NET for DevelopersIntroducing Microsoft .NET 5

Microsoft .NET for Developers: Implementing Security for C# ApplicationsIntroducing Security Best Practices in C# .NET Applications 2.75Implementing Security Best Practices in C# .NET Applications 3Implementing Security for SQL in C# .NET Applications 2.75Code Access Security for C# .NET 3.75Implementing Platform Security in C# .NET Applications 2.25Implementing Authentication Security in C# .NET Applications 3.5Role-based Security in C# .NET 2.25Implementing .NET Remoting and WSE in C# .NET Applications 1.75Implementing Cryptography in C# .NET Applications 4.25Application Stability and Deployment in C# .NET Applications 2.5

Microsoft .NET for Developers: Implementing Security for VB.NET ApplicationsIntroducing Security Best Practices in VB.NET Applications 2.75Implementing Security Best Practices in VB.NET Applications 3Implementing Security for SQL in VB.NET Applications 2.75Code Access Security for VB.NET 3.75Implementing Platform Security in VB.NET Applications 2.25Implementing Authentication Security in VB.NET Applications 3.5Role-based Security in VB.NET 2.25Implementing .NET Remoting and WSE in VB.NET Applications 2Implementing Cryptography in VB.NET Applications 4.25Application Stability and Deployment in VB.NET Applications 2.5

Microsoft .NET for Developers: C# for the VB6 DeveloperBeginning C# 7Programming C# for the VB6 Developer 8

Microsoft .NET for Developers: C# for the C++ DeveloperInside C# 7Programming C# for the C++ Developer 8

Microsoft .NET for Developers: Foundations of ASP.NET with VB.NETIntroduction to ASP.NET 3Building ASP.NET Applications 6Optional ASP.NET Features and Finalizing ASP.NET Applications 6

Microsoft .NET for Developers: Visual Basic .NET for the VB6 DeveloperMoving to Visual Basic .NET 5Advanced Language Features of Microsoft VB.NET 5Windows Forms and ASP.NET 5

Microsoft .NET for Developers: Building XML Web ServicesXML Web Services and Microsoft.NET 3Building Web Services and Web-Service Clients with Microsoft .NET 3

Microsoft .NET for Developers: ADO.NET with VB.NETADO.NET Connections and Commands 4Building ADO.NET DataSets 4Advanced ADO.NET Programming 5

Microsoft .NET for Developers: ADO.NET with C#ADO.NET Connections and Commands 3.75Building ADO.NET DataSets 2.25Advanced ADO.NET Programming 2.25Managing Disconnected Data 3.25

210367_ENG

31739_ENG

31679_ENG

230978_ENG230979_ENG230980_ENG230981_ENG230982_ENG230983_ENG230984_ENG230985_ENG230986_ENG230987_ENG


64554_ENG64556_ENG

65409_ENG65410_ENG

66794_ENG66795_ENG66796_ENG

61588_ENG61594_ENG61599_ENG

61990_ENG61994_ENG

73686_ENG73687_ENG73689_ENG

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IT Courseware


Microsoft .NET for Developers: Testing, Debugging, and Maintaining Windows Application in VB.NETTesting and Instrumenting VB.NET Applications 5Application Maintenance and Optimization inVB.NET 2

Microsoft .NET for Developers: Testing, Debugging and Maintaining Windows Applications in C#Testing and Instrumenting C# Applications 5Application Maintenance and Optimization in C# 2

Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in VB.NETTesting and Instrumenting Web Applications in VB.NET 3Web Application Tracing and Debugging in VB.NET 4Web Application Maintenance in VB.NET 3

Microsoft .NET for Developers: Creating User Services for Windows Applications with VB.NETWindows Forms and Controls in VB.NET 3Customizing Controls and Events in VB.NET 2Input Validation and Error Handling in VB.NET 2Adding Services and Components in VB.NET 2

Printing, Reporting, Help, Accessibility, Localization, and Globalization in VB.NET 3

Microsoft .NET for Developers: Building Server Components with VB.NETWindows Services in VB.NET 2Interoperability and Serviced Components 3.NET Remoting 4XML Data Access in VB.NET 3

Microsoft .NET for Developers: Mastering ASP.NET with VB.NETASP.NET User Interface Considerations 3Adding Professional Features to an ASP.NET User Interface 3Globalizing ASP.NET Applications 2Advanced ASP.NET Topics 4

Microsoft .NET for Developers: Configuration and Security with VB.NETAssemblies and Configuration in .NET 3Security with VB.NET 6

Microsoft .NET for Developers: Configuration and Security with C#Assemblies and Configuration with C# in .NET 3Security with C# 6

Microsoft .NET for Developers: Windows-Based Application DeploymentApplication Deployment in .NET 2Deployment of Windows-Based .NET Applications 6

Microsoft .NET for Developers: Analyzing Requirements and Defining Solution Architectures.NET Solution Vision and Requirements 4Developing .NET Specifications, Strategies and Conceptual Design 4Creating the .NET Logical Design 2Creating the .NET Physical Design 3

Microsoft .NET for Developers: Web-based Application DeploymentPlanning and Starting the Deployment of a .NET web Application 2Using Visual Studio .NET to Deploy a Web-based Application 3

Microsoft .NET for Developers: Creating User Services for Windows Applications with C#Windows Forms and Controls in C# 3.75Customizing Controls and Events in C# 2.25Input Validation and Error Handling in C# 2Adding Services and Components in C# 2Printing, Help, Accessibility, Localization, and Globalization in C# 2.75

Microsoft .NET for Developers: Testing, Debugging, and Maintaining Web Applications in C#Testing and Instrumenting Web Applications in C# 3Web Application Tracing and Debugging in C# 3.75Web Application Maintenance in C# 3.25

Microsoft .NET for Developers: Building Server Components with C#Windows Services in C# 2Interoperability and Serviced Components in C# 3.25

79986_ENG79995_ENG

109340_ENG109343_ENG

112070_ENG112074_ENG112219_ENG

108764_ENG121217_ENG108765_ENG109638_ENG

109314_ENG

116720_ENG116749_ENG116782_ENG116805_ENG

117745_ENG117893_ENG117761_ENG117772_ENG

84842_ENG84854_ENG

110465_ENG110468_ENG

79126_ENG79788_ENG

108317_ENG108579_ENG108595_ENG108608_ENG

115334_ENG115333_ENG


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IT Courseware


.NET Remoting in C# 4XML Data Access in C# 3

Microsoft .NET for Developers: Foundations of ASP.NET with C#Working with ASP.NET 2Responding to Clients and Errors in ASP.NET 1.75Controls in ASP.NET Web Forms 3Styling Web Applications 1.25Data Access with ASP.NET 2.25Supporting User Assistance and Accessibility 2.25

Microsoft .NET for Developers: Mastering ASP.NET with C#Creating and Using Components with ASP.NET 2.75Tracking Users in ASP.NET 1.25Globalizing ASP.NET Applications 1.75Installation and Performance Issues for ASP.NET Applications 2Integrating and Working with Unmanaged Code Using ASP.NET 2

Microsoft .NET for Developers: Building XML Web Services with C#XML Web Services and Microsoft.NET 2.5Building and Using Web Services 1.5Building Web Services and Web Service Clients with Microsoft .NET 1.5

Microsoft .NET Framework 2.0: New Features for Developers Using Visual Basic 2005Visual Studio 2005 with Visual Basic 3Visual Basic 2005, the Console Class, and Security 2.3ADO.NET 2.0, Data Binding, and ASP.NET 2.0 2.5

Microsoft .NET Framework 2.0: Application Development Foundation with Visual Basic 2005Visual Basic 2005: System Types and Collections 3Visual Basic 2005: Serialization and I/O 2.75Visual Basic 2005: Customized Programming 3Visual Basic 2005: Security 3Visual Basic 2005: Threading, Service Processing, and Application Domains 3Visual Basic 2005: Diagnostics and Management 3

Microsoft .NET Framework 2.0: Developing Web-based Client Applications with Visual Basic 2005 and ASP.NET 2.0XML and Mobile Web Applications with Visual Basic 2005 and ASP.NET 2.0 2.75Web-form Creation with Visual Basic 2005 and ASP.NET 2.0 4

4

Data Integration with Visual Basic 2005 and ASP.NET 2.0 2.75Custom Controls and Security with Visual Basic 2005 and ASP.NET 2.0 2.5

Microsoft .NET Framework 2.0: New Features for Developers Using C# 2005Visual Studio 2005 with C# 3.5C# 2005, the Console Class, and Security 2.5ADO.NET 2.0, Data Binding, and ASP.NET 2.0 2.5

Microsoft .NET Framework 2.0: Application Development Foundation with C# 2005C# 2005: System Types and Collections 3C# 2005: Serialization and I/O 2.75C# 2005: Customized Programming 3C# 2005: Security 3C# 2005: Threading, Service Processing, and Application Domains 3C# 2005: Diagnostics and Management 3

Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with Visual Basic 2005Windows Forms Creation and Configuration with Visual Basic 2005 2.5

Data Integration, Database Environments, and XML Handling with Visual Basic 2005 4

Windows Forms Controls and Usability with Visual Basic 2005 2.5Asynchronous Programming and Deployment with Visual Basic 2005 2

Microsoft Visual Studio 2005 and the .NET Framework 2.0 : An IntroductionVisual Studio 2005 and the .NET Framework 2.0 3

130092_ENG130093_ENG



130206_ENG210879_ENG130207_ENG

235804_ENG235803_ENG235805_ENG


237311_ENG237307_ENG

Web-application Deployment, Optimization, and Customization with Visual Basic 2005 and ASP.NET 2.0 237310_ENG

237308_ENG237309_ENG

239189_ENG239190_ENG239191_ENG


244011_ENG

244012_ENG

244013_ENG244014_ENG

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IT Courseware


Microsoft .NET Framework 2.0: Developing Web-based Client Applications with C# 2005 and ASP.NET 2.0Web-form Creation with C# 2005 and ASP.NET 2.0 4Data Integration with C# 2005 and ASP.NET 2.0 2.75Custom Controls and Security with C# 2005 and ASP.NET 2.0 2.5

3.75

XML and Mobile Web Applications with C# 2005 and ASP.NET 2.0 3.75Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2005

Windows Forms Creation and Configuration with C# 2005 2.75Generic Languages

C++ programmingC++ Programming: Structured Programming 3.5C++ Programming: Classes and Data Abstraction 4C++ Programming: Manipulating Objects 3.25C++ Programming: Overloading 3.5C++ Programming: Files and Streams 2.5C++ Programming: Programming Techniques 3Final Exam: C++ programming

ANSI C ProgrammingANSI C Programming: Introducing C 4ANSI C Programming: Data Representation 3ANSI C Programming: Functions 4ANSI C Programming: Expressions 4ANSI C Programming: Flow Control 3ANSI C Programming: Text Processing 4ANSI C Programming: Processing Records 3ANSI C Programming: Pointers 3ANSI C Programming: The Standard Library and Preprocessor 3Final Exam: ANSI C Programming

Perl Programming FundamentalsPerl Language Fundamentals 3Starting to Program with Perl 3

Software Programming FundamentalsSoftware Programming Fundamentals

Getting Started with Programming 3Designing Programs 3

Object-Oriented Analysis and Design with UMLObject-Oriented Analysis and Design with UML: Fundamentals 3Object-Oriented Analysis and Design with UML: Exploring System Behavior 2Object-Oriented Analysis and Design with UML: Finding Classes 4Object-Oriented Analysis and Design with UML: Analyzing the System 5Object-Oriented Analysis and Design with UML: System and Object Behavior 4Object-Oriented Analysis and Design with UML: Designing the System 3

Object-Oriented Analysis and Design with UML: Design and Implementation Issues 3

Software Development PrinciplesBest Practices for Software Programming

General Coding Best Practices 3.5Maintaining Quality Code 1.75Object-oriented Coding Best Practices 2.25Programming Techniques and Strategies 2

Developing a User-Centred Software Design ApproachIntroducing User-Centered Design 2Developing an Application Using User-Centered Design 2.5The Iterative Process in User-Centered Design 2.25Practical Examples of User-Centered Design 1

241467_ENG241468_ENG241469_ENG

Web-application Deployment, Optimization, and Customization with C# 2005 and ASP.NET 2.0 241470_ENG

241496_ENG

246608_ENG

116671_ENG116672_ENG116673_ENG116674_ENG116675_ENG116676_ENGFE0015_eng

116604_ENG116654_ENG116670_ENG116697_ENG116731_ENG116752_ENG116781_ENG116826_ENG116840_ENGFE0016_eng

235060_ENG235075_ENG

78978_ENG78995_ENG


115478_ENG

219736_ENG219763_ENG219750_ENG219722_ENG

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Page 24 of 63

IT Courseware


Lotus Domino R6 Application DevelopmentLotus Notes Domino 6 Application Development Update

Application Design Enhancements 3Programming Enhancements 2Application Implementation 0.75


Mentoring 486 Object-Oriented Analysis and Design with UMLMentoring CX-310-035 Sun Certified Programmer for the Java 2 Platform 1.4

Test PrepsTest preps

70-300 Analyzing Requirements and Defining Microsoft .NET Solution Architectures

486 Object-Oriented Analysis and Design with UML

70-528 C# - TS: Microsoft .NET Framework 2.0 - Web-Based Client Development

70-528 VB - TS: Microsoft .NET Framework 2.0 - Web-Based Client Development

70-536 C# - TS: Microsoft .NET Framework 2.0 - Application Development Foundation

70-536 VB - TS: Microsoft .NET Framework 2.0 - Application DevelopmentCX-310-035 Sun Certified Programmer for the Java 2 Platform 1.4CX-310-055 Sun Certified Programmer for the Java 2 Platform 5.0TestPrep 220-602 A+ IT Technician

85367_ENG85387_ENG85388_ENG

Mentoring 70-300 Analyzing Requirements and Defining Microsoft .NET Solution Architectures mnt70300

Mentoring 70-305 Developing and Implementing Web Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET mnt70305

Mentoring 70-306 Developing and Implementing Windows-based Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET mnt70306

Mentoring 70-310 Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework mnt70310

Mentoring 70-315 Developing and Implementing Web Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET mnt70315

Mentoring 70-316 Developing and Implementing Windows-based Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET mnt70316

Mentoring 70-320 Developing XML Web Services and Server Components with Microsoft Visual C# .NET and the Microsoft .NET Framework mnt70320

Mentoring 70-528 VB - TS: Microsoft .NET Framework 2.0 - Web-Based Client Development mnt70528vb

Mentoring 70-536 C# - TS: Microsoft .NET Framework 2.0 - Application Development Foundation mnt70536cs

Mentoring 70-528 C# - TS: Microsoft .NET Framework 2.0 - Web-Based Client Development mnt70528cs

Mentoring 70-536 VB - TS: Microsoft .NET Framework 2.0 - Application Development Foundation mnt70536vb

mnt486mnt310035

Mentoring CX-310-055 Sun Certified Programmer for the Java 2 Platform, Standard Edition 5.0 mnt310055

TP70300_ENG

TP486_ENG70-305 Developing and Implementing Web Applications with Microsoft Visual Studio .NET TP70305_ENG

70-306 Developing and Implementing Windows-based Applications with Microsoft Visual Studio .NET TP70306_ENG

70-310 Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework TP70310_ENG

70-315 Developing and Implementing Web Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET TP70315_ENG

70-316 Developing and Implementing Windows-based Applications with Microsoft Visual C# .NET and Microsoft Visual Studio .NET TP70316_ENG

70-320 Developing XML Web Services and Server Components with Microsoft Visual C# .NET and the Microsoft .NET Framework TP70320_ENG

TP70528CS_ENG

TP70528VB_ENG

TP70536CS_ENG

TP70536VB_ENGTP310035_ENGTP310055_ENGTP220602_ENG

TestPrep 70-526 VB - TS: Microsoft .NET Framework 2.0 - Windows-Based Client Development TP70526VB_ENG

TestPrep 70-526 C# - TS: Microsoft .NET Framework 2.0 - Windows-Based Client Development TP70526CS_ENG




http://library.skillport.com/coursedesc/mnt70300/summary.htm







http://library.skillport.com/coursedesc/mnt70528vb/summary.htm

http://library.skillport.com/coursedesc/mnt70536cs/summary.htm






http://library.skillport.com/coursedesc/TP70300_ENG/summary.htm








http://library.skillport.com/coursedesc/TP70528CS_ENG/summary.htm

http://library.skillport.com/coursedesc/TP70528VB_ENG/summary.htm








Page 25 of 63

IT Courseware


OPERATING SYSTEMS AND SERVER TECHNOLOGIES

CompTIA A+CompTIA A+ 2006 Essentials

Personal Computer Components 2.75Laptop Components, Peripherals, and Networks 3.25Operating Systems 2.5Security, Safety, and Communication 2

CompTIA A+ 2006 IT TechnicianInstalling, Configuring, and Troubleshooting PC Components 2Working with Laptops and Portable Devices 1.25Understanding and Maintaining Networks 2.5Installing and Troubleshooting Printers and Scanners 1.5Managing IT Security 1.5

Recognizing Safety Procedures, Effective Communication, and Professional Behavior 1.25

CompTIA A+ 2003 Core HardwareIdentifying, Adding, and Removing System Components 3.25System Resources and Installing and Configuring IDE and SCSI Devices 2.25Installing, Configuring, and Optimizing Computers 2.25Diagnosing and Troubleshooting 3.25Memory, Motherboards, and Processors 2.25Printers, Maintenance, and Safety Issues 2.75Basic Networking 2.75

CompTIA A+ 2003 Operating System TechnologiesOperating System Technologies: Concepts and Installation 2Operating System Technologies: Configuration 2Operating System Technologies and the Networking Environment 1.25Operating System Technologies: Management and Troubleshooting 3

CompTIA Operating Systems and ServersCompTIA Server+ 2005

Servers and their Components 2.25IDE, SCSI, and Server Storage 2Installation and Configuration 2.25Upgrading 1.75Disaster Recovery and Server Backups 2.25Maintenance and Environment 2.25Troubleshooting Servers 2.75

Microsoft Support TechnologiesMicrosoft MCDST: Supporting Users and Troubleshooting a Windows XP Operating System

Managing and Troubleshooting Desktop Storage and Settings 1.75

Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon 1.75

Installing Windows XP 1.75

1.75

Managing and Troubleshooting Resources 2Microsoft MCDST: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System

Resolving Issues with the Operating System and Office Applications 2Resolving Issues with Outlook and Outlook Express 2.25Resolving Issues with Hardware and Network Connectivity 2

Resolving Issues with Internet Explorer, Application Security, and Security Incidents 2.25

Microsoft .Net ServerMicrosoft Windows Server 2003: Introduction

Installing Windows Server 2003 2.5Windows Server 2003 Administration and Services Support 4.5

Microsoft Windows Server 2003: Upgrading Support Skills for MCSEs on Windows 2000Planning, Implementing, and Maintaining Network Infrastructure 3.25

242525_ENG242526_ENG242527_ENG242528_ENG


245881_ENG

123900_ENG123909_ENG123910_ENG123903_ENG123905_ENG123904_ENG123906_ENG

126771_ENG126984_ENG126983_ENG126791_ENG


216150_ENG

216159_ENG

216119_ENGManaging and Troubleshooting Network Protocols and Operating System Performance 216170_ENG

216128_ENG

214710_ENG214818_ENG214830_ENG

214839_ENG

119151_ENG119162_ENG

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IT Courseware


Network Infrastructure and topologies for Windows 2003 Enterprise networks 3

Designing and Managing Internet Connectivity in Windows 2003 2Planning and Designing an Active Directory Infrastructure 3Implementing and Supporting Active Directory Infrastructure 2

2

Planning and Designing a Security Infrastructure 3Microsoft Windows Server 2003: Updating Support Skills for MCSAs on Windows 2000

Getting Started with Windows Server 2003 3System Administration in Windows Server 2003 3Managing Windows Server 2003 Internet Services 2Windows Server 2003 Terminal Services and System Recovery 2

Microsoft Windows Server 2003: Managing and Maintaining the Server EnvironmentWindows Server 2003: Basic Concepts 1Windows Server 2003: Managing Users, Groups, and Computers 3Windows Server 2003: Managing Resource Access 3Windows Server 2003: Managing Hardware, Disks, and Logical Devices 3Windows Server 2003: Managing the Server Environment 4Windows Server 2003: Managing Disaster Recovery 2

Microsoft Windows Server 2003: Implementing, Managing, and Maintaining a Network InfrastructureWindows Server 2003: Implementing, Managing, and Maintaining TCP/IP 2Windows Server 2003: Implementing, Managing, and Maintaining DHCP 3

Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution 3

Windows Server 2003: Implementing, Managing, and Maintaining Network Security 4

Windows Server 2003: Implementing, Managing, and Maintaining Remote Access 3

Windows Server 2003: Implementing, Managing, and Maintaining Routing 3Windows Server 2003: Maintaining a Network Infrastructure 2

Microsoft Windows Server 2003: Planning and Maintaining a Network InfrastructureWindows Server 2003: Planning the Network Infrastructure 3.75Windows Server 2003: Planning for Name Resolution 3Windows Server 2003: Implementing Routing and Remote Access 3Windows Server 2003: Planning for Network Availability 2Windows Server 2003: Planning Server Roles and Server Security 2.75Windows Server 2003: Planning a Security Infrastructure 3

Microsoft Windows Server 2003: Planning, Implementing, and Maintaining the Active Directory InfrastructurePlanning and implementing an Active Directory infrastructure 4Planning Active Directory Services 3Active Directory Sites, Replication, and Trusts 4Implementing Active Directory Users and Groups 3Planning and implementing Group Policy 2Configuring and Troubleshooting Group Policy 2

Microsoft Windows Server 2003: Designing an Active Directory and Network InfrastructureMicrosoft Windows Server 2003: Designing the Infrastructure 4Microsoft Windows Server 2003: Creating the Design 3

3

3

4

2

Microsoft Windows Server 2003: Designing Security for NetworksWindows Server 2003: Security Basics 2Windows Server 2003: Logical Network Security 2.25Windows Server 2003: Securing Clients 2

119912_ENG

119924_ENG119934_ENG119947_ENG

Planning, Implementing and Maintaining User, Computer, and Group Policies and Strategies 119958_ENG

119968_ENG

117907_ENG117933_ENG117979_ENG119303_ENG


125865_ENG126071_ENG

125926_ENG

125927_ENG

125928_ENG

126092_ENG125929_ENG



115388_ENG115395_ENG

Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual and Logical Design 116156_ENG

Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastructure 116411_ENG

Microsoft Windows Server 2003: Network Infrastructure and Active Directory Physical Design 116122_ENG

Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Internet Connectivity 116412_ENG

201375_ENG201402_ENG201405_ENG













































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IT Courseware


Windows Server 2003: Physical Network Security 3Windows Server 2003: Securing Data and Server Roles 2.25Windows Server 2003: IIS Security and Firewalls 2.25

Microsoft Windows 2003 Server: Migrating from NT Server 4.0 to .NET Directory ServicesCreating a Migration Plan in Windows .NET Server 3Preparing and Deploying a Domain Upgrade in Windows .NET 2Preparing and Deploying a Domain Restructure in Windows .NET 3

Microsoft Windows XPMicrosoft Windows XP Professional: Installation and Configuration I

Installing Windows XP Professional 4Microsoft Windows XP Professional: Installation and Configuration II

Managing Files, Folders, and Devices in Microsoft Windows XP 5.75System Reliability and the Desktop in Windows XP Professional 4.5

Microsoft Windows XP Professional: Installation and Configuration IIINetworking Protocols and Services in Microsoft Windows XP 5Backup and Security Settings in Microsoft Windows XP 4.75

Microsoft Windows 2000Microsoft Windows 2000 Script Host

Windows 2000 Script Host: Automating Administration Tasks 4Microsoft Windows 2000 - Installation and Administration

Windows 2000 - New Features and Architecture 4Windows 2000 - Installation 5Windows 2000 - Administration 3Windows 2000 - Users 3Windows 2000 - Groups and Terminal Services 3Windows 2000 - Files and Folders 4Windows 2000 - Advanced File and Folder Management 4Windows 2000 - Hardware Configuration and Optimization 6Windows 2000 - Events 3Windows 2000 - Backup and Recovery 4Windows 2000 - Group Policy 6Windows 2000 - Network Protocols and Remote Access 3Windows 2000 - Storage and Printing 5

Microsoft Windows 2000: Core TechnologiesWindows 2000: Core Technologies - Network Fundamentals 4Windows 2000: Core Technologies- TCP/IP 4Windows 2000: Core Technologies - Internet Fundamentals 3

Managing Microsoft Windows 2000 in a Network Environment

Managing Resources, File Systems, Disks, and Web Services in Windows 2000 7

Managing and Monitoring Network Security, Routing, and TCP/IP in Windows 2000 4

Managing DHCP, DNS, and Name Resolution on a Microsoft Windows 2000 Network 4

Managing Windows 2000 Servers and Client Computers 5

Managing Groups and Replication through the Active Directory in Windows 2000 3

Managing Group Policy in Windows 2000 3Managing Remote Access Solutions in Windows 2000 6Configuring and Troubleshooting IIS 5.0 in Windows 2000 3

Microsoft Windows 2000: Implementing a Network InfrastructureWindows 2000 - Implementing a Network Infrastructure: IP Routing 4

6

Windows 2000 - Implementing a Network Infrastructure: Security 5

3

Microsoft Windows 2000: Network DesignWindows 2000 - Network Design: Networking 4

201403_ENG201404_ENG201412_ENG

117300_ENG117313_ENG117323_ENG

113628_ENG

113687_ENG113713_ENG

113736_ENG113758_ENG

115304_ENG

112593_ENG112681_ENG112790_ENG112804_ENG112818_ENG112836_ENG112876_ENG112893_ENG113251_ENG113373_ENG113410_ENG113467_ENG112987_ENG

112501_ENG112522_ENG112537_ENG

67380_ENG

67419_ENG

67441_ENG

67459_ENG

67483_ENG

67498_ENG67513_ENG69327_ENG

113523_ENGWindows 2000 - Implementing a Network Infrastructure: Addressing and Naming Services 113522_ENG

113524_ENGWindows 2000 - Implementing a Network Infrastructure: Remote Access and Network Protocols 119873_ENG

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Windows 2000 - Network Design: Addressing and Naming Services 4Windows 2000 - Network Design: Remote Access Services 3Windows 2000 - Network Design: Routing Technologies 4Windows 2000 - Network Design: Remote Connectivity 4

Microsoft Windows 2000: Active Directory Design

Microsoft Windows 2000 - Active Directory Design: Directory Services Infrastructure 4

Microsoft Windows 2000 - Active Directory Design: Directory Services Security 3Microsoft Windows 2000 - Active Directory Design: Schema and Replication 4

Microsoft Windows 2000: Implementing an Active Directory InfrastructureWindows 2000 - Installing and Configuring Active Directory 5Windows 2000 - Active Directory Replication and DNS 4Windows 2000 - Active Directory Security and Management 4Windows 2000 - Active Directory Group Policy 6

Microsoft Windows 2000: Security DesignWindows 2000 - Security Solutions 3.5Windows 2000 - Managing and Securing Resources 5.75Windows 2000 - Communication and Remote Access Security 4.5Windows 2000 - Internet and Extranet Security 6.25

Microsoft Windows 2000 Professional: Getting StartedWindows 2000 Professional: Getting Started 4Windows 2000 Professional: Up and Running 5

Microsoft Windows 2000 - Migration DesignWindows 2000 - Migration Design: Upgrade and Migration Strategies 4Windows 2000 - Migration Design: Deployment 5Windows 2000 - Migration Design: Restructuring 4

Microsoft Windows 2000 Server Technologies: Designing Highly available Web SolutionsHighly Available Web Infrastructure Solutions in Microsoft Windows 2000 4Technologies for Highly Available Solutions in a Windows 2000 Environment 6

Highly Available Network Services and Logical-Network Solutions in Windows 2000 4

Highly Available Physical-Network Solutions in a Windows 2000 Environment 3Implementing Microsoft Cluster Service on Windows 2000 Advanced Server

Introduction to Clustering in a Microsoft Windows 2000 Environment 4Cluster Administration and Resource Management in Microsoft Windows 2000 4Cluster Maintenance and Troubleshooting in Microsoft Windows 2000 3

Microsoft Exchange 2003Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure

Exchange Server 2003: Installation 3.25Exchange Server 2003: Upgrades and Migration 2.25

Exchange Server 2003: Configuration for Exchange and Foreign Messaging Systems 2

Exchange Server 2003: Configuration for Management 2.25Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists 3Exchange Server 2003: Core Component Management 3Exchange Server 2003: Computer Management 2.25Exchange Server 2003: Security Implementation 2.25

Microsoft Exchange Server 2003: Designing a Messaging OrganizationExchange Server 2003: Designing and Planning Deployment 2.75

2.75

Exchange Server 2003: Designing Data Management and Fault Tolerance 2Exchange Server 2003: Designing Server and Client Connectivity 2Exchange Server 2003: Planning Security 1.25

Microsoft Exchange Server 2000Introducing Microsoft Exchange 2000 Server

Basic Concepts of Exchange 2000 Server 4Active Directory in Exchange 2000 Server 2

113781_ENG113782_ENG113783_ENG113784_ENG

113960_ENG

113994_ENG114012_ENG

113596_ENG113597_ENG113598_ENG119842_ENG

114202_ENG114249_ENG114278_ENG114220_ENG

115193_ENG115203_ENG

115227_ENG115245_ENG115287_ENG

66242_ENG66273_ENG

66296_ENG

66315_ENG

38413_ENG38418_ENG38423_ENG

131361_ENG131363_ENG

131364_ENG


206379_ENGExchange Server 2003: Planning for Active Directory and Designing a Messaging Infrastructure 206380_ENG

206381_ENG206382_ENG206383_ENG

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IT Courseware


Designing and Deploying Microsoft Exchange 2000 ServerAnalyzing Requirements and Resources for Microsoft Exchange 2000 Server 3Designing an Exchange 2000 Model 5Designing Exchange 2000 Functionality 5Deploying and Troubleshooting Exchange 2000 Server 5

Implementing and Administering Microsoft Exchange 2000 ServerInstalling and Upgrading Exchange 2000 Server 5Configuring Exchange 2000 6Managing and Monitoring Exchange 2000 4

Microsoft Small Business Server 2000Microsoft Small Business Server 2000 Solutions

Small Business Server 2000 4Microsoft Small Business Server 2000: Advanced Features

Microsoft Small Business Server 2000 Administration 4Microsoft Small Business Server 2000 Features 4

Microsoft BizTalk Server 2000Microsoft BizTalk Server 2000: Designing and Implementing Solutions I

Planning for Deployment of Microsoft Biztalk 2000 3Installing and Configuring BizTalk Server 2000 3

Microsoft BizTalk Server 2000: Designing and Implementing Solutions IIDocument Exchange in Microsoft BizTalk Server 2000 4Administering BizTalk Server 2000 5

Microsoft Commerce Server 2000Microsoft Commerce Server 2000: Designing and Implementing Solutions

Planning for Deployment of Microsoft Commerce Server 2000 3Deployment Tasks for Microsoft Commerce Server 2000 5Developing a Commerce Server 2000 Solution 3Data Management in Commerce Server 2000 4

Microsoft Internet Security and Acceleration Server 2000Deploying and Administering Microsoft Internet Security and Acceleration Server 2000

Installation of ISA Server 2000 4Access Policies, Caching, and VPNs in Microsoft ISA Server 2000 5Firewalls and Access to Internal Resources with Microsoft ISA Server 2000 4Monitoring, Reporting, and ISA Server Enterprise Edition 6

Microsoft Application Center 2000Microsoft Application Center 2000: Implementing Highly Available Web Solutions

Features, Deployment, and Installation of Application Center 2000 3High-Availability Concepts and Monitoring in Microsoft Application Center 2000 4Configuring and Managing Microsoft Application Center 2000 4

Microsoft Internet Information Services 5.0Administering Microsoft Internet Information Services 5.0

Installing and Integrating Internet Information Services 5.0 5Administering and Configuring Internet Information Services 5.0 4

Oracle Operating Systems and ServersOracle Application Server 10g: Administration I

Oracle Application Server 10g: Introduction 1.25Oracle Application Server 10g: Infrastructure and Middle Tier Installation 2.75

Oracle Application Server 10g: Management Tools and Oracle Internet Directory 2.75

4

Oracle Application Server 10g: OracleAS Web Cache 2.25Oracle Application Server 10g: OracleAS Portal 3

Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers 2

Oracle Application Server 10g: Application Management and Deployment 2.5

1.5

31866_ENG31870_ENG31876_ENG31882_ENG

31535_ENG31541_ENG31547_ENG

10827_ENG

35380_ENG35386_ENG

60140_ENG60143_ENG

60949_ENG60954_ENG

65462_ENG65466_ENG66978_ENG66982_ENG

37403_ENG37408_ENG37413_ENG37418_ENG

66872_ENG66886_ENG67068_ENG

35686_ENG35690_ENG

216868_ENG216879_ENG

216889_ENG

Oracle Application Server 10g: General Management and Directives for the HTTP Server 216903_ENG

216940_ENG216964_ENG

224535_ENG

224536_ENG

Oracle Application Server 10g: Component Administration in Oracle Internet Directory 224537_ENG





































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IT Courseware


Oracle Application Server 10g: DAS and SSO 3Oracle Application Server 10g: Component Security with SSL 2.25Oracle Application Server 10g: Oracle Certificate Authority Management 1.5

Oracle Application Server 10g: Administration II

3

OracleAS 10g: High Availability 2.5OracleAS 10g: Managing and Configuring Clusters 3.25OracleAS 10g: Business Intelligence Component Management 4OracleAS 10g: XML Applications, Web Services, and Monitoring 2.75OracleAS 10g: Tuning and Reconfiguring the Middle Tier 4.25OracleAS 10g: Backup and Recovery 1.75

Sun Solaris 9Sun Microsystems Solaris 9: System Administration I

Solaris 9 Installation and OpenBoot 5Solaris 9 System Administration 7Solaris 9 System Operations 2Solaris 9 Device and File System Management 4Solaris 9 Management Tools 3Solaris 9 Security 4

Sun Microsystems Solaris 9: System Administration IISolaris 9 Advanced Installation 3Solaris 9 Networking 3Solaris 9 File Systems and Storage 6Solaris 9 Naming Services 3Solaris 9 Systems Supervision 4

Novell SUSE LinuxSUSE Linux Fundamentals

Installing SUSE Linux 3.25Command-Line Management in SUSE Linux 2Configuring a SUSE Linux Network 3.25Managing System Processes in SUSE Linux 2Managing Users, Groups, and Storage in SUSE Linux 3.25SUSE Linux Security 1.75SUSE Linux Hardware and Documentation 2.5

UNIXUNIX: System Administration

UNIX User and Data Management 2.75Deploying and Initializing UNIX Systems 2.75Securing UNIX Systems 3.25Managing UNIX Software and System Services 1.25Networking and UNIX Name Resolution 2.25Managing UNIX Clients 1.25Administering UNIX Network Services 3UNIX Systems Management 3

UNIX: Operating System FundamentalsIntroduction to UNIX 2UNIX System Architecture 4

UNIX: Shell ProgrammingUnix Shell Scripting Basics 3UNIX Shell Scripting Tools 3Writing Unix Shell Programs 4

UNIX: The User EnvironmentCustomizing the UNIX User Environment 4Working with UNIX Files and Directories 4Working with UNIX Programs 3Text Editing and Printing in UNIX 3

224538_ENG224539_ENG224540_ENG

OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure Components 222590_ENG





107814_ENG107822_ENG107848_ENG113993_ENG107849_ENG211844_ENG211845_ENG211846_ENG

78920_ENG78924_ENG

83855_ENG110852_ENG83877_ENG

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IT Courseware


Lotus Domino R6Lotus Notes Domino 6 System Administration Update

Lotus Notes 6 Client 3Lotus Domino 6 Server 4

IBM Lotus: Collaboration using Sametime and QuickPlaceIBM Lotus: Collaboration using Sametime and QuickPlace 2

Linux LPI Level 2Linux Intermediate System Administration

Linux Kernel Compilation and System Startup 2.25Linux Filesystem Management and File Sharing 2.5Linux Networking Configuration 2Linux Networking Services 2.75Linux Hardware Configuration and System Maintenance 2.75Security in the Linux Environment 2.75Linux System Customization and Automation 2.25Linux Troubleshooting 2.25

IBM WebsphereIBM WebSphere: Application Server 5.0

WebSphere 5.0 Application Server Architecture 2.25WebSphere 5.0 Services and Resource Components 3.25WebSphere 5.0 Installation and Configuration 3.25Configuring WebSphere 5.0 System Management 3.25Configuring the WebSphere 5.0 Environment 2.25Configuring WebSphere 5.0 Session Management and Failover 2.25Configuring WebSphere 5.0 Resources 3.25WebSphere 5.0 Application Assembly and Deployment 2.75WebSphere 5.0 Security Configuration Fundamentals 2Securing Resources in the WebSphere 5.0 Environment I 2.25Securing Resources in the WebSphere 5.0 Environment II 2.25Configuring CSIv2, SAS, and SSL in WebSphere 5.0 4WebSphere 5.0 Workload Management, Scalability, and Failover 3.25Maintenance and Performance Tuning in WebSphere 5.0 3.25Command-line Administration in WebSphere 5.0 3Troubleshooting in WebSphere 5.0 3

Microsoft Windows Server 2003Microsoft Windows Server 2003: Implementing and Administering Security for Networks

Managing System Security in Windows Server 2003 3Securing Access to Resources in Windows Server 2003 2.25Securing Wireless and Remote Communications in Windows Server 2003 2Managing IPSec in Windows Server 2003 2Managing Certificates in Windows Server 2003 2.25

Microsoft Windows Server 2003: Internet Information ServicesIIS 6.0 Fundamentals 2.25Administering IIS 6.0 sites and services 3.25IIS 6.0 Security 2Optimizing, Monitoring and Troubleshooting IIS 6.0 2.25

Linux LPI Level 1Linux: System Administration Update I

Linux and CLI 3.25Streams, Pipes, Redirects, and Processes 2Regular Expressions and Text Processing 3File Handling in Linux 3Filesystem Mounting and Management 2Partitions, filesystems, and disk quotas in Linux 1.75

Linux: System Administration Update IIHardware Issues for Linux 1.75

99881_ENG99882_ENG

99910_ENG


205046_ENG206448_ENG205047_ENG205049_ENG206463_ENG208290_ENG206481_ENG206480_ENG205050_ENG205051_ENG208346_ENG206482_ENG205052_ENG205053_ENG206483_ENG209281_ENG


207483_ENG207484_ENG207485_ENG207486_ENG


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Hardware Configurations for Linux 3Linux Installation Techniques 2Debian and Redhat Package Management 1.25The X Window System 2

Linux: System Administration Update IIIUpdating the Linux Kernel 2Printing and Documentation in Linux 2.75Shell Scripting in Linux 2.75Administrative Tasks in Linux 1.25Managing Linux group and user accounts 2.25Automating System Tasks and Backup Strategies 3.25

Linux: System Administration Update IVNetworking Services in a Linux Environment 3Working with Sendmail and Apache 2Security within a Linux Environment 3.25Networking Fundamentals for Linux Administrators 3

Microsoft Enterprise ServersMicrosoft ISA Server 2004

Installation of ISA Server 2004 2.75ISA Server 2004 Management and Clientele 2.75Access Configuration in ISA Server 2004 3.25VPN and Exchange with ISA Server 2004 3.25Firewall Configuration on ISA Server 2004 3.25Caching Configuration on an ISA Server 2004 1.75Monitoring and Reporting in ISA Server 2004 3.25

Microsoft Project Server 2003: Planning, Deploying, and Managing an Enterprise Project Management SolutionProject Server 2003: The EPM Solution 2.25Project Server 2003: Planning the Infrastructure 2.25Project Server 2003: Installation and Configuration 2

Project Server 2003: Implementing Project Server and Planning Client Deployment 2.75

Project Server 2003: Deploying Client Software 1.75Project Server 2003: Planning Security Operations 2.75Project Server 2003: Project Data and Resource Data 2Project Server 2003: Enterprise Features and Views 2Project Server 2003: EPM Administration and Configuring Tracking 2Project Server 2003: Testing and Troubleshooting 2

Microsoft Systems Management Server 2003: Planning and DeploymentMicrosoft SMS 2003: The Pre-planning Phase 1Microsoft SMS 2003: Planning the Hierarchy 2Microsoft SMS 2003: Planning Deployment 2.75

Microsoft SharePoint Portal Server 2003Managing and Retrieving Content in SharePoint 2003 2.25Maintaining and Securing Data in SharePoint 2003 1.75SharePoint 2003 Fundamentals 1.75Deploying SharePoint 2003 2.25Managing Users and Sites in SharePoint 2003 2Troubleshooting and Disaster Recovery of SharePoint 2003 1.75Managing Portal Sites and Using SharePoint 2003 with Office 2003 1.75

Microsoft Systems Management Server 2003: Management and AdministrationMicrosoft SMS 2003: Key Features and Enhancements 2.75Microsoft SMS 2003: Installing and Configuring Sites 2.5Microsoft SMS 2003: Installing and Configuring Clients 2.15Microsoft SMS 2003: Collecting Inventory and Software Metering 1.75Microsoft SMS 2003: Managing Collections, Queries, and Reports 3Microsoft SMS 2003: Distributing Software 2.25Microsoft SMS 2003: Managing Software Updates 2.5

206384_ENG206385_ENG210681_ENG206387_ENG


206959_ENG206979_ENG206960_ENG206958_ENG


217662_ENG217663_ENG217664_ENG

217665_ENG


215024_ENG215025_ENG215026_ENG



















































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Microsoft SMS 2003: Using Remote Tools 1.75Microsoft SMS 2003: Maintaining SMS Systems 1.5


Mentoring XK0-002 Linux+Mentoring SK0-002 Server+ 2005

Mentoring 70-218 Managing a Microsoft Windows 2000 Network Environment

Mentoring 70-221 Designing a Microsoft Windows 2000 Network Infrastructure

Mentoring 70-220 Designing Security for a Microsoft Windows 2000 Network

Mentoring 70-284 Implementing and Managing Microsoft Exchange Server 2003

Mentoring 70-285 Designing a Microsoft Exchange Server 2003 Organization

Mentoring 70-298 Designing Security for a Microsoft Windows Server 2003 Network

Mentoring 220-301 A+ Core HardwareMentoring 220-302 A+ Operating Systems TechnologiesMentoring 220-601 A+ EssentialsMentoring 220-602 A+ IT TechnicianMentoring 220-603 A+ Remote Support TechnicianMentoring 220-604 A+ Depot Technician

213975_ENG213976_ENG

mntxk0002mntsk0002

entoring 70-089 Planning, Deploying, and Managing Microsoft Systems Management Server 2003 mnt70089

Mentoring 70-210 Installing, Configuring, and Administering Microsoft Windows 2000 Professional mnt70210

Mentoring 70-215 Installing, Configuring, and Administering Microsoft Windows 2000 Server mnt70215

Mentoring 70-216 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure mnt70216

Mentoring 70-217 Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure mnt70217

mnt70218

Mentoring 70-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure mnt70219

mnt70221

Mentoring 70-222 Migrating from Microsoft Windows NT 4.0 to Microsoft Windows 2000 mnt70222

Mentoring 70-223 Installing, Configuring, and Administering Microsoft Clustering Services by Using Microsoft Windows 2000 Advanced Server mnt70223

Mentoring 70-224 Installing, Configuring, and Administering Microsoft Exchange 2000 Server mnt70224

Mentoring 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server mnt70225

Mentoring 70-227 Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition mnt70227

Mentoring 70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional mnt70270

Mentoring 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment mnt70290

Mentoring 70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure mnt70291

Mentoring 70-292 Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000 mnt70292

Mentoring 70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure mnt70294

Mentoring 70-296 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000 mnt70296

Mentoring 70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure mnt70297

mnt70220Mentoring 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure mnt70293

mnt70284

mnt70285

mnt70298

Mentoring 70-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network mnt70299

Mentoring 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System mnt70271

Mentoring 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System mnt70272

Mentoring 70-350 Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 mnt70350

mnt220301mnt220302mnt220601mnt220602mnt220603mnt220604



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Test PrepsTest Preps

220-301 A+ Core Hardware220-302 A+ Operating Systems Technologies

70-215 Installing, Configuring, and Administering Microsoft Windows 2000 Server

70-218 Managing a Microsoft Windows 2000 Network Environment70-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure70-220 Designing Security for a Microsoft Windows 2000 Network70-221 Designing a Microsoft Windows 2000 Network Infrastructure70-222 Migrating from Microsoft Windows NT 4.0 to Microsoft Windows 2000

70-224 Installing, Configuring, and Administering Microsoft Exchange 2000 Server

70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional

70-284 Implementing and Managing Microsoft Exchange Server 200370-285 Designing a Microsoft Exchange Server 2003 Organization

70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

70-298 Designing Security for a Microsoft Windows Server 2003 Network

70-350 Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004

SK0-002 Server+ 2005XK0-002 Linux+220-601 A+ Essentials220-603 A+ Remote Support Technician

Express GuidesMicrosoft Express Guide Series

TP220301_ENGTP220302_ENG

70-089 Planning, Deploying, and Managing Microsoft Systems Management Server 2003 TP70089_ENG

70-210 Installing, Configuring, and Administering Microsoft Windows 2000 Professional TP70210_ENG

TP70215_ENG

70-216 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure TP70216_ENG

70-217 Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure TP70217_ENG

TP70218_ENGTP70219_ENGTP70220_ENGTP70221_ENGTP70222_ENG

70-223 Installing, Configuring, and Administering Microsoft Clustering Services by Using Microsoft Windows 2000 Advanced Server TP70223_ENG

TP70224_ENG

70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server TP70225_ENG

70-227 Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition TP70227_ENG

TP70270_ENG

70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System TP70271_ENG

70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System TP70272_ENG

TP70284_ENGTP70285_ENG

TP70290_ENG

70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure TP70291_ENG

70-292 Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000 TP70292_ENG

70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure TP70293_ENG

70-294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure TP70294_ENG

70-296 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Windows 2000 TP70296_ENG

70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure TP70297_ENG

TP70298_ENG70-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network TP70299_ENG

TP70350_ENG

TPSK0002_ENGTPXK0002_ENGTP220601_ENGTP220603_ENG

Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000 (Exam 70-292) Express Guide _pc_eg_70292

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Environment for an MCSE Certified on Win 2000 (Exam 70-296) Express Guide _pc_eg_70296

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Exam 70-290) Express Guide _pc_eg_70290
































http://library.skillport.com/coursedesc/TPSK0002_ENG/summary.htm

http://library.skillport.com/coursedesc/TPXK0002_ENG/summary.htm



http://library.skillport.com/coursedesc/_pc_eg_70292/summary.htm



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Oracle Express Guide SeriesOracle Database 10g: Administration Workshop I R2 Express Guide

INTERNET AND NETWORK TECHNOLOGIES

Cisco CIPT SpecialistCIPT1 4.0: Cisco IP Telephony Part 1

Cisco CallManager Fundamentals 3Cisco IP Phones and CallManager Configuration 2.5Cisco Catalyst Switch Configuration 1.75Adding Users to Cisco CallManager 1.5Using BAT and TAPS 3.25Configuring Cisco Access Gateways and Intercluster Trunks 1.75Configuring Basic and Advanced Route Plans 3.25Configuring Telephony Class of Service and Call Admission 3.25Configuring Media Resources and Softkey Templates 3Configuring Cisco IP Phone Features 3

CIPT2 4.0: Cisco IP Telephony Part 2Using the Cisco CallManager Attendant Console 2Cisco IP SoftPhone, IP Communicator, and Extension Mobility 3.25Cisco Voice over IP Integrated Applications 1.25Enabling Video Calling and Conferencing 3.75Securing IP Telephony 3Enabling Authentication and Encryption Features 2.5Monitoring and Managing IP Telephony Using Internal Server Tools 2.5

CompTIA Networking, Internetworking, and Security TechnologiesCompTIA Network+ 2005

The Fundamentals of Networking 3.5LAN Technologies 3.5Networking Protocols 2.5IP Addressing and Subnetting 2.75Working with TCP/IP 1.75WANs and Remote Connectivity 2.25Network Operating Systems and Clients 2Network Security 2.75Network Troubleshooting 2.75Fault Tolerance and Disaster Recovery 1.75

Network ProtocolsTCP/IP: Mobile IP and IP Mobility

Mobile IP 1.75IP Mobility 2.25

TCP/IP: Protocols for Securing Web TransactionsDigital Payments 2.75

TCP/IP: Network Management ProtocolsSNMP, MIBs and RMON 2.5

Implementing, Managing, Maintaining a Windows Server 2003 Network Infrastructure (Exam 70-291) Express Guide _pc_eg_70291

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (Exam 70-293) Express Guide _pc_eg_70293

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Exam 70-294) Express Guide _pc_eg_70294

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Exam 70-297) Express Guide _pc_eg_70297

Design Security for a Microsoft Windows Server Network 2003 Network (Exam 70-298) Express Guide _pc_eg_70298

_pc_eg_444103




211788_ENG211789_ENG

212561_ENG

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CompTIA iNET+CompTIA i-Net+: Internet and Web Technologies

Networking Fundamentals 2.75Internet Fundamentals 2.25Internet Client Infrastructure and Applications 3.25Internet Servers and Services 2.75Web Development Fundamentals 3.25Internet Site Development 2.25Networking Security Fundamentals 2.75Securing and Troubleshooting Networks 2.25Business Concepts and the Internet 2.5

Data/TelecommunicationsComputer Telephony Integration

Computer Telephony Integration 6Frame Relay

Frame Relay Concepts 3Frame Relay Signaling and Applications 5

Introduction to ISDN and DSLDigital Subscriber Line 6Introduction to ISDN 3ISDN Protocols 3

Introduction to Multiprotocol Label SwitchingIntroduction to MPLS 6

IPv6 and Future ApplicationsIPv6 5

Quality of ServiceImplementing Quality of Service 3

Signaling SystemsSystems and Signals 5

SONET/SDHOverview of SONET and SDH 4

Telecommunications FundamentalsTelecommunications Essentials 4

Voice over IP FundamentalsDelivering Voice and Data in Diverse Network Environments 4Designing a Voice Over IP Solution 5

Virtual Private NetworksVirtual Private Networks Solutions 5

WAN BasicsIntroduction to Signals and Signal Transmission 4

Lightweight Directory Access ProtocolLDAP Fundamentals 3Designing and Maintaining LDAP Directory Services 4

Wireless CommunicationsWireless Security

Security and the Wireless Environment 2Securing WLANs 2Securing Future Wireless Networks 1.75

Wireless LANsWireless LAN Technologies 5

Wireless TechnologiesWireless Communication Basics 21G and 2G Communication Systems 53G Communication Systems 12.5G Communication Systems 1Bluetooth and HomeRF 2


73383_ENG

76165_ENG76455_ENG

74054_ENG74051_ENG74052_ENG

80476_ENG

80284_ENG

81437_ENG

78568_ENG

77514_ENG

72123_ENG

81515_ENG110787_ENG

82685_ENG

84650_ENG

85776_ENG84923_ENG

222741_ENG222970_ENG222743_ENG

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Alternative Access Methods in a Wireless Environment 2Wireless Home Networking

Getting Started with Wireless Home Networking 1Wireless Networking Basics for the Home and Small Business

Getting Started with Wireless Networking 1Advanced Wireless Technologies

Beyond 3G (B3G) 2.54G Communication Systems 2.254G Implementations 2.25Non-Cellular Wireless Technology 2.5

WirelessUnderstanding and Evaluating RFID Technology for your Business

RFID Technology and Business Applications 2RFID Applications Management 2.5

Security PrinciplesNet Safety

Network Security Issues 4Security Solutions

Information System SecuritySecurity Management and Operations Security Practices 5Access Control and Physical Security 4Cryptography and Network Security 8Security Architecture and Applications Security 3Business Continuity Planning, Law, and Ethics 4Final Exam: Information System Security

CompTIA Security+General Security Concepts 6Communications Security 6Infrastructure Security 7Encryption Technologies 5Operational and Organizational Security 6

The Certified Information Systems Security Professional (CISSP) DomainsInformation Security and Risk Management 3Security Architecture and Design 2.5Access Control 2.5Application Security 2Operations Security 2.5

Security ProceduresSecuring Networked Information I

Introduction to Security in Networked Environments 3Encryption Technologies 5Firewalls and VPNs 3

Securing Networked Information IIOperating System and File Security Issues 4Intrusion Detection and Response in Networked Environments 4Security Analysis and Auditing in Networked Environments 5Securing Access to Networks 3

Security TechnologiesCheck Point NG VPN-1/Firewall-1 Administration

Security administration in Check Point: Introduction to Firewalls and Check Point 2.75

Security administration in Check Point: Enforcing a Security Policy 3Security administration in Check Point: Logging and SmartView Tracker 2.25Security administration in Check Point: User Authentication 2.75

3

21956_ENG

76813_ENG

80135_ENG

219522_ENG219523_ENG221229_ENG219524_ENG

232047_ENG232057_ENG

67045_ENG

70443_ENG70446_ENG70447_ENG70448_ENG70449_ENGFE0017_eng



65872_ENG65873_ENG65874_ENG

69195_ENG69196_ENG69197_ENG69445_ENG

219802_ENG

219811_ENG219934_ENG219945_ENG

Security administration in Check Point: Network Address Translation and Administration 219957_ENG







































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Check Point Certified Security Administrator (CCSA) NGXCheck Point NGX: Architecture, Operation and Installation 2Check Point NGX: Security Policies 2.25Check Point NGX: Network Address Translation and Traffic Monitoring 2.75Check Point NGX: SmartDefense and Content Security 2.75Check Point NGX: Authentication and LDAP User Management 2.75Check Point NGX: VPN Configuration and Disaster Recovery 2.25

CiscoCIPT1 4.1: Cisco IP Telephony Part 1

Fundamentals of Cisco CallManager 2.25IP Phones and CallManager Configuration 2Cisco Catalyst Switches and IP Communicator 2.5Using the BAT Application and TAPS Tool 2.5Cisco Access Gateways and Intercluster Trunks 2Configuring Basic and Complex Route Plans 4Telephony Class of Service and Call Admission 4.25Configuring Media Resources and Adding Users 2.75Configuring Cisco IP Phone Features 3.25Configuring Cisco CallManager Applications 2.75

CIPT2 4.1: Cisco IP Telephony Part 2Securing Cisco CallManager 2.5Toll Fraud Prevention and IP Phone Security 2Cryptography and PKI 1.5IP Telephony Authentication and Encryption 2IP Video Telephony 2Monitoring IP Telephony 2.5Managing the CallManager System 2

QoS 2.1: Implementing Cisco Quality of ServiceIntroduction to QoS and QoS Implementation 2IP QoS Building Blocks 2.25The Modular QoS CLI and AutoQoS 1.75Introduction to Classification and Marking 2.75QoS Pre-classify, QPPB, and LAN-based Classification and Marking 3Congestion Management 3.5Congestion Avoidance 2.25Traffic Policing and Shaping 2.25Link-efficiency Mechanisms 1.75QoS Best Practices 2.25

CVOICE 5.0: Cisco Voice over IPIntroducing Voice Over IP 2.5Building and Securing VoIP Networks 3Configuring Voice Interfaces 2.25Configuring Dial Peers and Special Purpose Connections 2VoIP Signaling and H.323 Call Control 2.75SIP, MGCP, and Call Control Comparison 3.25Designing for Optimal Voice Quality 1.5Implementing Call Admission Control 1.75

INTRO 2.1: Introduction to Cisco Networking TechnologiesBuilding a Serial Network 1Creating a Simple Ethernet Network 1.25Extending Ethernet Networks 2.5Connecting Networks with Cisco Devices 1.75Constructing IP Network Addresses 2.5Ensuring Data Delivery in Networks 1Remote Network Connectivity 2.75Operation and Configuration of Cisco IOS Switches 2.25
























































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Operation and Configuration of Cisco IOS Routers 2.75Managing the Cisco Network Environment 1.5

BCMSN 3.0: Building Cisco Multilayer Switched NetworksCisco BCMSN 3.0: Campus Networks 2Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS) 2.25

Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP) 3.75

Cisco BCMSN 3.0: Implementing Spanning Tree 4.5Cisco BCMSN 3.0: Implementing Inter-VLAN Routing 3Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment 2.5Cisco BCMSN 3.0: Wireless LANs 2.25Cisco BCMSN 3.0: Configuring and Implementing WLANs 2.5Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice 1.5Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft 3

BSCI 3.0: Building Scalable Cisco InternetworksCisco BSCI 3.0: Network Requirements 1.75Cisco BSCI 3.0: Configuring EIGRP 2Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues 3Cisco BSCI 3.0: Configuring Simple Elements of OSPF 2Cisco BSCI 3.0: Tuning OSPF Configurations 3.5Cisco BSCI 3.0: Configuring Advanced Elements of OSPF 2.5Cisco BSCI 3.0: The IS-IS Protocol 2.5Cisco BSCI 3.0: Manipulating Routing Updates 3.5Cisco BSCI 3.0: Tuning BGP Implementations 2.25Cisco BSCI 3.0: Implementing Multicast 2.5Cisco BSCI 3.0: Implementing IPv6 3Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity 2.75

ISCW 1.0: Implementing Secure Converged Wide Area NetworksCisco ISCW 1.0: Network Connectivity 2.75Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL 2Cisco ISCW 1.0: Frame Mode MPLS Implementation 3Cisco ISCW 1.0: IPSec VPNs 2.5Cisco ISCW 1.0: IPSec VPN Configuration 2.25Cisco ISCW 1.0: Configuring Cisco Easy VPN 2Cisco ISCW 1.0: Mitigating Network Attacks and Disabling Unused Services 3.25Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists 2.25Cisco ISCW 1.0: IOS Firewalls and IOS IPS 3.5Cisco ISCW 1.0: Securing Management Features and AAA 2.75

ONT 1.0: Optimizing Converged Cisco NetworksCisco ONT 1.0: Network Requirements and Introduction to VoIP 2.25Cisco ONT 1.0: Supporting VoIP 2Cisco ONT 1.0: IP QoS and its Implementation 1.75Cisco ONT 1.0: Classification and Marking 2Cisco ONT 1.0: Queuing 2Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms 2.5Cisco ONT 1.0: AutoQoS 2Cisco ONT 1.0: Wireless Implementations 3

Cisco CCNA & CCNPICND 2.2: Interconnecting Cisco Network Devices

Configuring Cisco Catalyst Switch Operations 4.5Routing in Cisco Networks 2.25Implementing Routing Protocols on Cisco Networks 3.5Managing IP Traffic on Cisco Networks 3.75Extending a Cisco Network to a WAN 3Completing ISDN Calls on Cisco Networks 3

237357_ENG237358_ENG

241672_ENG242001_ENG

242011_ENG


244253_ENG244371_ENG244381_ENG244382_ENG244639_ENG244383_ENG244384_ENG244385_ENG244832_ENG244387_ENG244388_ENG244386_ENG




















































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Cisco CCDA/CCDP CertificationDESGN 1.2 Designing for Cisco Internetwork Solutions

Cisco Design Principles 2

3

Cisco Concepts for Structuring Networks 4Basic Cisco Campus Switching Design Considerations 3Basic Cisco WAN Design Considerations 3Cisco IP Addressing Design Concepts 3Cisco Routing Protocol Design Considerations 4Introduction to Cisco Security Design Concepts 3Introduction to Cisco Voice Design Concepts 5Introduction to Cisco Network Management Design Concepts 3Cisco Design Case Study 1

ARCH 1.2: Designing Cisco Network Service ArchitecturesCisco AVVID Framework and Enterprise Design 2The Design of Cisco Enterprise Campus Networks 2.75The Design of Cisco Enterprise Edge Connectivity 3.75The Design of Cisco Network Management Services 1.75The Design of Cisco High Availability Services 2The Design of Cisco Security Services 3.25The Design of Cisco QoS Solutions 2.25The Design of Cisco IP Multicast Services 2.25The Design of Cisco Virtual Private Networks 3The Design of Cisco Enterprise Wireless Networks 2.25The Design of Cisco IP Telephony Solutions 4

CCSPSNRS 1.0 Securing Networks with Cisco Routers and Switches

ACS for Windows Server 3.5Cisco IOS Security Features 3.5Further Cisco IOS Security Features 3Layer 2 Security 3802.1x Port-based Authentication and Best Practice 2.75VPNs Using Cisco Pre-Shared Keys 2.75Configuring, Testing, and Verifying IPSec 3VPNs Using Certification Authorities 3.25ISAKMP and IPSec 2.25Remote Access Using Cisco Easy VPN 2.75Configuring Cisco Easy VPN Remote 2.5Cisco Router and Security Device Manager 3.75

ISC 2The Systems Security Certified Practitioner (SSCP) Domains

Access Controls 1.75Administration 2.75Auditing and Monitoring 2.25Risk, Response, and Recovery 2.25Cryptography 2.5Data Communications 2.25Malicious Code 1.25

The Information Systems Security Engineering Professional (ISSEP) DomainsSystems Security Engineering 2.75Certification and Accreditation 1.75Technical Management 1.25US Government Information Assurance Regulations 2.25


Mentoring Certified Information Systems Security Professional (CISSP)

108673_ENGExamining Cisco Customer Requirements and Existing Network Topology Methodologies 110508_ENG



230362_ENG230516_ENG230517_ENG230518_ENG230519_ENG230520_ENG230739_ENG230521_ENG230522_ENG230523_ENG230740_ENG230524_ENG


206760_ENG206761_ENG206762_ENG206763_ENG

mntcissp














































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Mentoring E20-001 Storage Technology FoundationsMentoring IK0-002 i-Net+ CertificationMentoring N10-003 Network+ 2005Mentoring SY0-101 Security+Mentoring Systems Security Certified Practitioner (SSCP)Mentoring 1D0-470 CIW Security ProfessionalMentoring 156-215 Check Point Certified Security Administrator (CCSA) NGXMentoring 640-801 Cisco Certified Network Associate (CCNA)Mentoring 640-811 Interconnecting Cisco Network Devices (ICND 2.1)Mentoring 640-821 Introduction to Cisco Networking Technologies (INTRO)Mentoring 640-861 Designing for Cisco Internetwork Solutions (DESGN)

Mentoring 642-502 Securing Networks with Cisco Routers and Switches (SNRS)

Mentoring 642-812 Building Converged Cisco Multilayer Switched Networks (BCMSN)

Mentoring 642-901 Building Scalable Cisco Internetworks (BSCI)

Mentoring 642-825 Implementing Secure Converged Wide Area Networks (ISCW)

Mentoring 642-845 Optimized Converged Cisco Networks (ONT)Test Preps

Test PrepsE20-001 Storage Technology FoundationsIK0-002 I-Net+N10-003 Network+ 2005SY0-101 Security+1D0-470 CIW Security Professional156-215 Check Point Certified Security Administrator (CCSA) NGX640-821 Introduction to Cisco Networking Technologies (INTRO)640-811 Interconnecting Cisco Network Devices (ICND 2.1)640-801 Cisco Certified Network Associate (CCNA)640-861 Designing for Cisco Internetwork Solutions (DESGN)642-502 Securing Networks with Cisco Routers and Switches (SNRS)642-812 Building Converged Cisco Multilayer Switched Networks (BCMSN)Certified Information Systems Security Professional (CISSP)Systems Security Certified Practitioner (SSCP)642-901 Building Scalable Cisco Internetworks (BSCI)642-825 Implementing Secure Converged WANs (ISCW)

Express GuidesCisco Express Guide Series

Securing Hosts Using Cisco Security Agent v2.0 (Exam 642-513) Express Guide

Implementing Cisco Quality of Service exam v2.1 (Exam 642-642) Express Guide

Installation and Maintenance of Cisco Routers v11.3a Express GuideImplementing Cisco Multicast v1.0 Express GuideAdvanced MPLS VPN Solutions v1.0 Express Guide

Interconnecting Cisco Networking Devices v2.2 (Exam 640-811) Express Guide

Configuring BGP on Cisco Routers v3.1 (Exam 642 661) Express GuideSecuring Cisco IOS Networks v1.1 (Exam 642 501) Express GuideIP Telephony Troubleshooting v4.0 (Exam 642 424) Express Guide

Designing for Cisco Internetwork Solutions v1.2 (Exam 640 861) Express Guide

mnte20001mntik0002mntn10003mntsy0101

mntsscpmnt1d0470mnt156215mnt640801mnt640811mnt640821mnt640861

mnt642502

mnt642812

mnt642901Mentoring 70-526 C# - TS: Microsoft .NET Framework 2.0 - Windows-Based Client Development mnt70526cs

Mentoring 70-526 VB - TS: Microsoft .NET Framework 2.0 - Windows-Based Client Development mnt70526vb

Mentoring 70-529 C# - TS: Microsoft .NET Framework 2.0 - Distributed Application Development mnt70529cs

Mentoring 70-529 VB - TS: Microsoft .NET Framework 2.0 - Distributed Application Development mnt70529vb

mnt642825

mnt642845

TPE20001_ENGTPIK0002_ENGTPN10003_ENGTPSY0101_ENGTP1D0470_ENGTP156215_ENGTP640821_ENGTP640811_ENGTP640801_ENGTP640861_ENGTP642502_ENGTP642812_ENGTPCISSP_ENGTPSSCP_ENG

TP642901_engTP642825_ENG

_pc_eg_444485

_pc_eg_444484

_pc_eg_111111_pc_eg_222222_pc_eg_333333

_pc_eg_444441

_pc_eg_444456_pc_eg_444448_pc_eg_444457

_pc_eg_444459

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http://library.skillport.com/coursedesc/mntsy0101/summary.htm

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http://library.skillport.com/coursedesc/TPSY0101_ENG/summary.htm

http://library.skillport.com/coursedesc/TP1D0470_ENG/summary.htm








http://library.skillport.com/coursedesc/TPCISSP_ENG/summary.htm

http://library.skillport.com/coursedesc/TPSSCP_ENG/summary.htm

http://library.skillport.com/coursedesc/TP642901_eng/summary.htm












Page 42 of 63

IT Courseware


Cisco Secure Virtual Private Networks v4.0 (Exam 642 511) Express Guide

Designing Cisco network Service Architectures v1.2 (Exam 642-871) Express Guide

Cisco Internetwork Troubleshooting Support v5.2 (Exam 642-831) Express Guide

Cisco SAFE Implementation v2.1 (Exam 642-541) Express GuideSecuring Networks with Cisco Routers and Switches 1.0 (Exam 642-50)Securing Networks with PIX and ASA v4.0 (Exam 642-522) Express Guide

Implementing Intrusion Prevention Systems v5.0 (Exam 642-532) Express Guide

Cisco IP Telephony v4.1 (Exam 642-444) Express GuideCisco Secure Virtual Private Networks v4.7 (Exam 642-511) Express GuideCisco IP Telephony Part 2 v4.1 (Exam 642 444) Express Guide

Introduction to Cisco Networking Technologies v2.1 (Exam 640-821) Express Guide

Configuring BGP on Cisco Routers v3.2 (Exam 642-661) Express GuideCisco Voice Over IP v5.0 (Exam 642-432) Express Guide

Interconnecting Cisco Networking Devices v2.3 (Exam 640-811) Express Guide

Securing Hosts Using Cisco Security Agent v3.0 (Exam 642-513) Express Guide

Implementing Cisco QoS v2.2 (Exam 642-642) Express GuideBuilding Scalable Cisco Internetworks v3.0 (Exam 642-901) Express Guide

Building Cisco Multilayer Switched Networks v3.0 (Exam 642-812) Express Guide

Optimizing Converged Cisco Networks v1.0 (Exam 642-845) Express GuideImplementing Cisco MPLS v2.2 (Exam 642 611) Express GuideSecuring Cisco Network Devices v2.0 (Exam 642-552) Express GuideCisco IP Telephony Part 1 v5.0 (Exam 642 445) Express GuideCisco IP Telephony Part 2 v5.0 (Exam 642 445) Express Guide

Designing for Cisco Internet Solutions v2.0 (Exam 640-863) Express Guide

Aironet WLAN Fundamentals and Site Survey AWFSS 6.0 Express Guide 0.5

MDS 9000 Configuration and Troubleshooting v2.2 (Exam 642-354) Express Guide 0.5

Cisco Wireless LAN Advanced Topics v1.0 (Exam 642-586, 642-587) Express Guide 0.5

_pc_eg_444451

_pc_eg_444460

_pc_eg_444463

_pc_eg_444464_pc_eg_444465_pc_eg_444466

_pc_eg_444467

_pc_eg_444473_pc_eg_444474_pc_eg_444481

_pc_eg_444486

_pc_eg_444487_pc_eg_444488

_pc_eg_444489

_pc_eg_444490

_pc_eg_444491_pc_eg_444492

_pc_eg_444493

Implementing Secure Converged Wide Area Networks v1.0 (Exam 642-825) Express Guide _pc_eg_444494

_pc_eg_444495_pc_eg_444496_pc_eg_444499_pc_eg_444101_pc_eg_444100

Implementing Cisco Voice Gateways and Gatekeepers v2.0 (Exam 642-453) Express Guide _pc_eg_444102

_pc_eg_444104Securing Networks with Cisco Routers and Switches v2.0 (Exam 642-503) Express Guide _pc_eg_444105

_pc_eg_444106

_pc_eg_444107

_pc_eg_444108































Page 43 of 63

IT Courseware


ENTERPRISE DATABASE SYSTEMS

Oracle 11iOracle 11i E-Business Suite: Essentials for Implementers

Oracle 11i E-Business Suite: Introduction 2Oracle 11i E-Business Suite: Multi-Org 1.25Oracle 11i E-Business Suite: Flexfields 2Oracle 11i E-Business Suite: System Administration 1.75Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence 2.5

Oracle 11i E-Business Suite: System Administrator FundamentalsOracle 11i: Function Security and Data Security 2.75Oracle 11i: Roles, Delegated Administration, Registration, and Auditing 3.25Oracle 11i: Concurrent Elements 3Oracle 11i: Profile Options, DBA Duties, and Printer Management 1.5Oracle 11i: Personalization of Forms and OA Framework Pages 2.5Oracle 11i: Oracle Workflow 1.25Oracle 11i: System Monitoring and Troubleshooting in OAM 2.25

Oracle 11i: Project Foundation FundamentalsOracle 11i: Project Management and Projects Integration 2Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects 2Oracle 11i: Resource and Role Management 1.75Oracle 11i: Oracle Projects Security Model and Page Layouts 2Oracle 11i: Oracle Projects and Task Definition I 2Oracle 11i: Oracle Projects and Task Definition II 1.75Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization 2.5Oracle 11i: Organization Forecasting and Integration 2

Oracle 11i: Navigate Oracle ApplicationsOracle 11i: Using the Navigator, Forms, and Online Help 1.5Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms 2

Oracle 10gOracle Database 10g: Administration Workshop I

Oracle Database 10g: Installing Oracle Database 10g 2.25Oracle Database 10g: Creating Databases 2.25Oracle Database 10g: Database Interfaces 3Oracle Database 10g: Database Control and Storage Structures 2.25Oracle Database 10g: Users and Security 3.25Oracle Database 10g: Managing Schema Objects and Data 3Oracle Database 10g: The SQL* Loader and PL/SQL 2Oracle Database 10g: Oracle Net Services and Shared Servers 2.75Oracle Database 10g: Monitoring and Maintenance 2.75Oracle Database 10g: Managing Undo Data and Lock Conflicts 1.75Oracle Database 10g: Managing Backup and Recovery 3.75

Oracle Database 10g: Administration Workshop IIUsing Flashback Technology in Oracle 10g 2.75Performing and Managing Backups in Oracle 10g 2Advanced Database Recovery and Repair in Oracle 10g 2.25

Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g 2.25

Using Globalization Support in Oracle 10g 2.25Optimizing Database Performance in Oracle 10g 2.25Managing Storage and System Resources in Oracle 10g 2.25Using the Scheduler to Automate Tasks in Oracle 10g 2.25Using Advanced Features in Oracle 10g 1.25

Oracle Database 10g: SQL Fundamentals I and IIIntroduction to Oracle and SQL in Oracle Database 10g 3.25SQL Functions in Oracle Database 10g 3

Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g 2.25




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IT Courseware


Group and Datetime Functions in Oracle Database 10g 3.25Subqueries and Hierarchical Queries in Oracle Database 10g 2.25Regular Expressions and User Access in Oracle Database 10g 2Creating and Managing Tables and Constraints in Oracle Database 10g 2Database Objects in Oracle Database 10g 2Managing Database Objects in Oracle Database 10g 2Manipulating Data in Oracle Database 10g 2.75

Oracle Database 10g: Programming with PL/SQL IIntroduction to PL/SQL 2.25Using PL/SQL with an Oracle Server 2Using Control Structures 2Using Composite Data Types 2Explicit Cursors and Exception Errors 3Creating Stored Procedures and Functions 2.75

Oracle Database 10g: Developing PL/SQL Program UnitsPL/SQL Packages 2.75Oracle-Supplied Packages and DBMS_SCHEDULER 2.75Managing Dependencies 1.5Manipulating Large Objects in PL/SQL 2PL/SQL Triggers 4Dynamic SQL and Metadata 2.25

Oracle Database 10g: New FeaturesOracle Database 10g: New Installation and Configuration Features 2.25Oracle Database 10g: New Data Loading Features 2Oracle Database 10g: New Automatic Management Features 3.25

Oracle Database 10g: New Resource, Scheduling, and Task-Management Features 3.25

Oracle Database 10g: New Space Management Features 2.25Oracle Database 10g: New Storage Features 3

Oracle Database 10g: New Tuning, Performance-monitoring, and Analysis Features 3

Oracle Database 10g: New Backup and Recovery Features 2.25Oracle Database 10g: Using Flashback 2.25Oracle Database 10g: New Features in Security and Software Maintenance 2.75Oracle Database 10g: New Features in VLDB Support 2Oracle Database 10g: Miscellaneous New Features 2.25

Oracle Database 10g: Administration Workshop I Release 2Oracle Database 10g: Installing Oracle Database 10g Release 2 2.5Oracle Database 10g: Creating Databases Release 2 2.5Oracle Database 10g: Database Interfaces Release 2 3Oracle Database 10g: Database Control and Storage Structures Release 2 2.5Oracle Database 10g: Users and Security Release 2 3.5Oracle Database 10g: Managing Schema Objects and Data Release 2 3Oracle Database 10g: The SQL*Loader and PL/SQL Release 2 2Oracle Database 10g: Oracle Net Services and Shared Servers Release 2 2.5Oracle Database 10g: Monitoring and Maintenance Release 2 2.75Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2 2Oracle Database 10g: Managing Backup and Recovery Release 2 4

Oracle 9iOracle9i Database Fundamentals: Architecture and Management

Architecture and Administration Tools in Oracle9i 3Database and Instance Management in Oracle9i 2Database Structures in Oracle9i 2

Oracle9i Database Fundamentals: Backup and RecoveryBackup and Recovery Overview and Configuration in Oracle9i 5User-Managed and RMAN Backup and Recovery in Oracle9i 7Recovery Manager Maintenance in Oracle9i 2




210040_ENG210050_ENG210057_ENG

210074_ENG

210086_ENG210095_ENG

220637_ENG



58265_ENG58268_ENG58271_ENG

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IT Courseware


Transporting and Loading Data in Oracle9i 2Oracle9i Database Fundamentals: Managing Data Storage

Data Storage in Oracle9i 3Tables and Indexes in Oracle9i 3Data Integrity in Oracle9i 1

Oracle9i Database Fundamentals: Managing Database AccessUsers and Profiles in Oracle9i 3Privileges and Roles in Oracle9i 2Globalization and Auditing in Oracle9i 2

Oracle9i Database Fundamentals: Network AdministrationNetworking Overview for Oracle9i Administrators 2Oracle Network Configuration in Oracle9i 4

Oracle9i Database: Introduction to SQLIntroduction to Oracle and SQL in Oracle 9i 3.25SQL Functions in Oracle 9i 5Subqueries, Reporting, and User-Access Control in Oracle 9i 2.5Defining and Manipulating Data in Oracle 9i 3.5

Oracle9i Database: New Features IIntroducing Oracle9i Database 2Manageability Enhancements in Oracle9i 5

Oracle9i Database: New Features IIAvailability Features in Oracle9i 5Scalability and Performance in Oracle9i 5Development Platform in Oracle9i 3Security Overview for Oracle9i Administrators 1

Oracle9i Database: Performance TuningPerformance Tuning Methodology and Tools in Oracle9i 1Tuning Memory Structures in Oracle9i 3Tuning Database Structures in Oracle9i 3Tuning Systems and Applications in Oracle9i 3

Oracle Database SystemsOracle Application Server 10g: Administration I

Oracle Application Server 10g: Introduction 1.25Oracle Application Server 10g: Infrastructure and Middle Tier Installation 2.75

Oracle Application Server 10g: Management Tools and Oracle Internet Directory 2.75

4

Oracle Application Server 10g: OracleAS Web Cache 2.25Oracle Application Server 10g: OracleAS Portal 3

Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers 2

Oracle Application Server 10g: Application Management and Deployment 2.5

1.5

Oracle Application Server 10g: DAS and SSO 3Oracle Application Server 10g: Component Security with SSL 2.25Oracle Application Server 10g: Oracle Certificate Authority Management 1.5

Systems and Database DesignDatabase Design

An Overview of Database Design 1The Database Design Methodology 4

Database FundamentalsAn Introduction to Database Systems 3Relational Databases 3Database Data Management 2

66140_ENG

59293_ENG59296_ENG59299_ENG

61604_ENG61608_ENG61611_ENG

66078_ENG66079_ENG

66155_ENG66472_ENG66925_ENG67002_ENG

39812_ENG39816_ENG

58171_ENG58176_ENG58181_ENG58184_ENG

70121_ENG70125_ENG70130_ENG70135_ENG

216868_ENG216879_ENG

216889_ENG

Oracle Application Server 10g: General Management and Directives for the HTTP Server 216903_ENG

216940_ENG216964_ENG

224535_ENG

224536_ENG

Oracle Application Server 10g: Component Administration in Oracle Internet Directory 224537_ENG

224538_ENG224539_ENG224540_ENG

78565_ENG78580_ENG

80740_ENG80751_ENG80761_ENG









































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IT Courseware


Microsoft SQL Server 2000Microsoft SQL Server 2000 Database Administration I

Overview of SQL Server 2000 2Installing, Configuring, and Upgrading SQL Server 2000 2

Microsoft SQL Server 2000 Database Administration IISQL Server 2000 Databases 2Transferring and Transforming Data in SQL Server 2000 1Security in a Microsoft SQL Server 2000 Environment 2Managing SQL Server 2000 Databases 2

Microsoft SQL Server 2000 Database Administration IIIBacking Up SQL Server 2000 Databases 2Restoring SQL Server 2000 Databases 2SQL Server 2000 Replication 2Monitoring SQL Server 2000 Performance 2SQL Server 2000 High Availability 1SQL Server 2000, XML, and the Web 2

Microsoft SQL Server 2000 Database ImplementationOverview of SQL Server 2000 2SQL Server 2000 Databases 2Transferring and Transforming Data in SQL Server 2000 1SQL Server 2000, XML, and the Web 2Designing and Implementing Security in SQL Server 2000 1The SQL Server 2000 Logical Data Model 2Using T-SQL in SQL Server 2000 3SQL Server 2000 Indexes 2SQL Server 2000 Programming Business Logic 3SQL Server 2000 Transactions and Distributed Data 2Analyzing and Optimizing SQL Server 2000 Queries 2

IBM & Lotus - Enterprise Database SystemsIBM DB2 Universal Database V8.1 Database Administration

Monitoring a DB2UDB 2.5Utilizing DB2 UDB Utilities 1.25Managing Disaster Recovery in a DB2 UDB Database 1.5Managing Database Access in a DB2 UDB 2.5Managing a DB2 UDB Server 2.75Administering Data Placement in a DB2 UDB 2.75

IBM DB2 Universal Database V8.1 FundamentalsPlanning and Securing a DB2 UDB Database 2.25Accessing Data and Manipulating DB2 UDB Database Objects 2.75Manipulating Data with DB2 UDB 2.75Maintaining DB2 UDB Data Consistency 1


Mentoring 70-431 TS: Microsoft SQL Server 2005 - Implementation and Maintenance

Mentoring 1Z0-007 Introduction to Oracle9i: SQLMentoring 1Z0-030 Oracle9i Database: New Features for AdministratorsMentoring 1Z0-031 Oracle9i Database: Fundamentals IMentoring 1Z0-032 Oracle9i: Fundamentals IIMentoring 1Z0-033 Oracle9i Database: Performance Tuning

31478_ENG31489_ENG

31493_ENG31496_ENG31499_ENG31552_ENG




209548_ENG209551_ENG209552_ENG209553_ENG

Mentoring 70-228 Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition mnt70228

Mentoring 70-229 Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition mnt70229

mnt70431

Mentoring 70-443 PRO: Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005 mnt70443

Mentoring 70-444 PRO: Optimizing and Maintaining a Database Administration Solution by Using Microsoft SQL Server 2005 mnt70444

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IT Courseware


Mentoring 1Z0-040 Oracle Database 10g: New Features for AdministratorsMentoring 1Z0-042 Oracle Database 10g: Administration IMentoring 1Z0-043 Oracle Database 10g: Administration II


1Z0-007 Introduction to Oracle9i: SQL1Z0-031 Oracle9i Database: Fundamentals I1Z0-032 Oracle9i Database: Fundamentals II1Z0-033 Oracle9i Database: Performance Tuning

1Z0-040 Oracle Database 10g: New Features for Administrators1Z0-042 Oracle Database 10g: Administration I1Z0-043 Oracle Database 10g: Administration II70-431 TS: Microsoft SQL Server 2005 - Implementation and Maintenance

Express GuidesOracle Express Guide Series

Oracle 11i Order to Cash Fundamentals Express Guide Volume IOracle 11i/2.6 Implement Oracle Workflow Express Guide Volume IOracle 11i Order to Cash Fundamentals Express Guide Volume IIOracle 11i Order to Cash Fundamentals Express Guide Volume IIIOracle 11i/2.6 Implement Oracle Workflow Express Guide Volume IIOracle 11i Project Foundation Fundamentals Express Guide Volume IOracle 11i System Administrator Fundamentals Express Guide Volume IOracle 11i Project Foundation Fundamentals Express Guide Volume IIOracle 11i System Administrator Fundamentals Express Guide Volume IIOracle Database 10g: New Features Overview Express GuideOracle Database 10g: 2 Day DBA Express GuideOracle Database 10g: SQL Fundamentals I Express GuideOracle Database 10g: SQL Fundamentals II Express Guide

Oracle Database 10g: Administration Workshop II Express Guide

Oracle Application Server 10g: New Features for Administrators Express Guide

OracleAS Discoverer 10g: Create Quearies and Reports Express GuideOracle Application Server 10g: Administration I Express Guide Volume IOracleAS 10g: Enterprise Identity Management Express Guide Volume IOracleAS Portal 10g: Build Corporate Portals Express Guide Volume IOracleAS Portal 10g: Build Portlets with PL/SQL Express Guide Volume IOracle Application Server 10g: Administration I Express Guide Volume IIOracle Application Server 10g: Administration I Express Guide Volume IIIOracle Application Server 10g: Administration I Express Guide Volume IVOracleAS 10g: Enterprise Identity Management Express Guide Volume IIOracleAS 10g: Enterprise Identity Management Express Guide Volume IIIOracleAS Portal 10g: Build Corporate Portals Express Guide Volume IIOracleAS Portal 10g: Build Portlets with PL/SQL Express Guide Volume IIOracle Discoverer Administrator 10g: Develop an EUL Express Guide Volume I

Oracle Discoverer Administrator 10g: Develop an EUL Express Guide Volume II

Microsoft SQL Server 2005Microsoft SQL Server 2005: Implementation and Maintenance

Installing SQL Server 2005 3Configuring SQL Server 2005 3Creating and Implementing Database Objects in SQL Server 2005 3

mnt1z0040mnt1z0042mnt1z0043

TP1Z0007_ENGTP1Z0031_ENGTP1Z0032_ENGTP1Z0033_ENG

70-228 Installing, Configuring, and Administering Microsoft SQL Server Enterprise Edition TP70228_ENG

70-229 Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition TP70229_ENG

TP1Z0040_ENGTP1Z0042_ENGTP1Z0043_ENGTP70431_ENG

TestPrep 70-443 PRO: Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005 TP70443_ENG

_pc_eg_444471_pc_eg_444472_pc_eg_444478_pc_eg_444479_pc_eg_444480_pc_eg_444469_pc_eg_444470_pc_eg_444476_pc_eg_444477_pc_eg_orc001_pc_eg_orc002_pc_eg_orc003_pc_eg_orc004

Oracle Database 10g: Oracle Database 10g: New Features for Administrators Express Guide _pc_eg_orc005

_pc_eg_orc007

_pc_eg_orc008

_pc_eg_orc012_pc_eg_orc009_pc_eg_orc011_pc_eg_orc013_pc_eg_orc014_pc_eg_orc015_pc_eg_orc016_pc_eg_orc017_pc_eg_orc019_pc_eg_orc020_pc_eg_orc021_pc_eg_orc022_pc_eg_orc010

_pc_eg_orc018

234620_ENG234633_ENG234647_ENG




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Retrieving Data and Running Queries in SQL Server 2005 3SQL Server 2005 Messaging and Querying Tools 2Managing and Maintaining SQL Server 2005 Databases 3SQL Server 2005 Database Performance and Optimization 2.75Monitoring and Diagnosing Database Problems in SQL Server 2005 1.25SQL Server 2005 High Availability and Disaster Recovery 3SQL Server 2005 Backup and Restores 1.75

Microsoft SQL Server 2005: Infrastructure DesignDesigning a Database Server Infrastructure for SQL Server 2005 2.25Designing Security for a Database Server Infrastructure for SQL Server 2005 3Designing the Physical Database for SQL Server 2005 2.75Designing a Database Server High Availability Solution for SQL Server 2005 2Designing a Database Failover Solution for SQL Server 2005 2.25Designing a Database Server Data Recovery Solution for SQL Server 2005 2.5

Microsoft SQL Server 2005: Database MaintenanceOptimizing SQL Server 2005 Performance 3Optimizing a Database Data Recovery Plan for SQL Server 2005 2Monitoring and Maintaining a Database in SQL Server 2005 3Managing Data Between Servers and Databases 2.5Managing and Maintaining Database Security in SQL Server 2005 2.5Managing Database Data in a SQL Server 2005 Environment 3.25

ENTERPRISE RESOURCE PLANNING SYSTEMS

Oracle 11iOracle 11i E-Business Suite: Essentials for Implementers

Oracle 11i E-Business Suite: Introduction 2Oracle 11i E-Business Suite: Multi-Org 1.25Oracle 11i E-Business Suite: Flexfields 2Oracle 11i E-Business Suite: System Administration 1.75Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence 2.5

Oracle 11i E-Business Suite: System Administrator FundamentalsOracle 11i: Function Security and Data Security 2.75Oracle 11i: Roles, Delegated Administration, Registration, and Auditing 3.25Oracle 11i: Concurrent Elements 3Oracle 11i: Profile Options, DBA Duties, and Printer Management 1.5Oracle 11i: Personalization of Forms and OA Framework Pages 2.5Oracle 11i: Oracle Workflow 1.25Oracle 11i: System Monitoring and Troubleshooting in OAM 2.25

Oracle 11i: Project Foundation FundamentalsOracle 11i: Project Management and Projects Integration 2Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects 2Oracle 11i: Resource and Role Management 1.75Oracle 11i: Oracle Projects Security Model and Page Layouts 2Oracle 11i: Oracle Projects and Task Definition I 2Oracle 11i: Oracle Projects and Task Definition II 1.75Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization 2.5Oracle 11i: Organization Forecasting and Integration 2

Oracle 11i: Navigate Oracle ApplicationsOracle 11i: Using the Navigator, Forms, and Online Help 1.5Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms 2

SAP R/3 Release 4.6Moving to SAP R/3 Release 4.6

Navigating SAP R/3 Release 4.6 2Using SAP R/3 Release 4.6 2

Overview of SAP R/3 Release 4.6SAP R/3 Release 4.6 Fundamentals 2







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SAP Overview for Project TeamsSAP Overview 2.5mySAP Finance Modules 1.75mySAP Logistics Modules 2.75mySAP ERP Architecture 1.75SAP R/3 Administration 2.75Planning and Implementing SAP Projects 2.25SAP NetWeaver 1.75

SAP ABAP Programming FundamentalsABAP Fundamentals 2.5ABAP Programming I 3.5ABAP Programming II 2.75

Express GuidesOracle Express Guide Series

Oracle Application Server 10g R2: Administration I Express Guide Volume IOracle Application Server 10g R2: Administration I Express Guide Volume II

WEB DESIGN

Web Site Design - PrinciplesWeb Site Design - Principles

Design Concepts for Web Sites 3Advanced HTML Design Elements 3Advanced Technology Concepts for Web Designers 4

Web Authoring Tools & LanguagesWeb Services

Emerging Web Service Standards 2.5Web Services and Service-oriented Architecture 1.75Using SOAP 1.75Using WSDL 2.75Using UDDI 1.75Web Services Security 1.5

MacromediaMacromedia Dreamweaver MX 2004: Website Development

Setting up a site and adding content in Dreamweaver MX 2004 3.5Adding Links, Images, and Flash Objects in Dreamweaver MX 2004 3Adding Tables in Dreamweaver MX 2004 1.5Reusing Content in Dreamweaver MX 2004 2.75Creating Interactive Web Pages in Dreamweaver MX 2004 3Working with Cascading Style Sheets in Dreamweaver MX 2004 2.75Site Testing and Maintenance in Dreamweaver MX 2004 1.75

Macromedia Dreamweaver MX: Foundation IUsing Basic Dreamweaver MX Tools 5Structuring Web Pages with Macromedia Dreamweaver MX 3

Macromedia Dreamweaver MX: Foundation IIUsing Advanced Dreamweaver MX Tools 8

Macromedia Dreamweaver MX for ASP.NETIntroducing Dreamweaver MX and ASP.NET 4Using Dreamweaver MX to Develop ASP.NET Applications 4

Macromedia Flash MX 2004: Media DesignIntroduction to Creating Graphics in Flash MX 2004 4Using Text in Flash MX 2004 2.5Animation, Sound, and Video in Flash MX 2004 Movies 3Introduction to ActionScript in Flash MX 2004 3Navigation and Movie Publishing Flash MX 2004 2.5

Macromedia Flash MX: FoundationBasic Animation in Macromedia Flash MX 4Increased Application of Macromedia Flash MX 4


235539_ENG235540_ENG235541_ENG

_pc_eg_444497_pc_eg_444498

31587_ENG31592_ENG31607_ENG



72415_ENG76138_ENG

75830_ENG

81394_ENG81395_ENG


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Macromedia Flash MX ActionScript For Developers: ExperiencedUsing ActionScript in Flash MX 7Objects, Functions, and Components in Flash MX 5

Macromedia Flash MX Design Techniques: ExperiencedBasic Design Functionality of Macromedia Flash MX 6Advanced Design Functionality of Macromedia Flash MX 3

Macromedia Fireworks MX: FoundationUsing Fireworks MX with Dreamweaver MX and Flash MX 2Working with Images in Macromedia Fireworks MX 4Adding Interactive Objects in Macromedia Fireworks MX 2

Macromedia ColdFusion MX: FoundationGetting Started with ColdFusion MX 6Data Retrieval and Manipulation in Macromedia ColdFusion MX 4

Macromedia Coldfusion MX: ExperiencedWorking with Complex Data in ColdFusion MX 4Working with Persistent Data in ColdFusion MX 2Creating Reusable ColdFusion MX Code 4Enhancing ColdFusion MX Applications 4

Developing Macromedia ColdFusion MX Applications with Dreamweaver MX: ExperiencedUsing the Dreamweaver MX Development Environment 5Using Dreamweaver MX to Develop ColdFusion MX Applications 4

Macromedia Freehand 10: FoundationBasic Concepts of FreeHand 10 4Documents in FreeHand 10 1Objects in FreeHand 10 2

Macromedia FreeHand 10: Getting StartedGetting Started with FreeHand 10 2

Macromedia Freehand 10: Moving OnMoving on with FreeHand 10 2

Macromedia FreeHand 10: Up and RunningUp and Running with Freehand 10 2

Macromedia Flash 8Introduction to the features of Flash 8 3.75Using Text and Components in Flash 8 2Animation in Flash 8 1.75ActionScript, Sound, and Video in Flash 8 2Workflow, Navigation, and Publishing in Flash 8 3

Macromedia Dreamweaver 8: Website DevelopmentSetting up a Site and Adding Content in Dreamweaver 8 3Adding Links, Images, and Flash Objects in Dreamweaver 8 3Tables, Accessibility, and Standards in Dreamweaver 8 2Reusing Content in Dreamweaver 8 2Creating Interactive Web Pages in Dreamweaver 8 3Working with Cascading Style Sheets in Dreamweaver 8 2.5Site Testing and Maintenance in Dreamweaver 8 2.5

Microsoft FrontPageMicrosoft Office 2000: FrontPage 2000

Microsoft Office 2000 - Beginning FrontPage 4.5Microsoft Office 2000 - Advanced FrontPage 4.5

Microsoft Office XP: Beginning FrontPage 2002FrontPage 2002 Basics 4Enhancing and Managing Web Sites with FrontPage 2002 3

AdobeAdobe Photoshop CS

Photoshop CS Basics 3.25Advanced Tools in Photoshop CS 2.25

73282_ENG73288_ENG

69625_ENG69652_ENG

73661_ENG73662_ENG73728_ENG

75372_ENG75377_ENG

80774_ENG80821_ENG80777_ENG80780_ENG

81241_ENG81927_ENG

69361_ENG69440_ENG69678_ENG

39596_ENG

39822_ENG

39825_ENG



112290_ENG112291_ENG

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Selections and Layers in Photoshop CS 2.75Adobe Illustrator CS

Preparing and Drawing Objects in Adobe Illustrator CS 3.25Using Type and Fills and Importing Artwork in Illustrator CS 4.25Special Effects, Layers, and Styles in Illustrator CS 3.25

Adobe GoLive 5: Getting StartedGetting Started with GoLive 5 2

Adobe GoLive 5: Moving OnMoving On with GoLive 5 2

Adobe GoLive 5: Up and RunningUp and Running with GoLive 5 2

Adobe Illustrator 9.0: Getting StartedGetting Started with Illustrator 9.0 2

Adobe Illustrator 9.0: Up and RunningUp and Running with Illustrator 9.0 2

Scripting and Web LanguagesIntroduction to XML: Language Basics

XML Language Basics 4Style Sheets and Links 5

JavaScript Client-Side ScriptingJavaScript: Language Basics 5JavaScript: Scripting 3

Microsoft VBScript: Language BasicsVBScript - Elements, Arrays, Procedures, and Program Flow 3VBScript- Functions, Core Objects, and Classes 3

DHTML BasicsDHTML and Cascading Style Sheets 3Making Content Dynamic with DHTML 3

Advanced XMLStructuring XML 1.25Advanced Schemas 2.25Transforming and Formatting XML 2.75Querying, Navigating, and Linking XML Data 1.5XML APIs 1.75Extending XML 2.5


Mentoring 502 Macromedia Flash MX 2004 DesignerMentoring 1D0-510 CIW v5 Foundations


1D0-510 CIW v5 Foundations502 Macromedia Flash MX 2004 Designer

IT BUSINESS

IT BusinessStrategic IT Planning

Setting the Stage for IT Success 2.5Strategic Decision Making 1.5IT Challenges: Present and Future 2.5Strategic IT Planning Simulation 0.5

Moving from Technical Professional to ManagementManagement Development for Technical Professionals 3.5Communication Skills for Successful Management 3Process Management Skills 4.5Leadership Development for Technical Professionals 3Strategies for Transitioning into Management 6.5

222585_ENG

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40850_ENG

37606_ENG

39040_ENG

70151_ENG70152_ENG

115406_ENG115427_ENG

116523_ENG116524_ENG

110402_ENG109372_ENG


mnt502mnt1d0510

TP1D0510_ENGTP502_ENG


MGMT0121MGMT0122MGMT0123MGMT0124MGMT0125

























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IT Courseware


Transitioning From Technical Professional to Management 0.5From Technical Professional to Leadership Simulation 0.5

Managing Technical ProfessionalsUnderstanding Technical Professionals 2.5Attracting, Motivating, and Retaining Technical Professionals 3.5Models for Managing Technical Professionals 4.5Developing Career Plans for Your Technical Professionals 3.5

Technical Support Agent SkillsThe Contact Center and Technical Support Agent 4.5Technical Support Essentials 5Assessing Customer Behavior 4.5Technical Support Agent Survival Skills 3.5Technical Support Agent Skills Simulation 0.5

IT Infrastructure Library (ITIL) Foundations V3ITIL V3 - ITIL and the Service Lifecycle 1.5ITIL V3 - Service Strategy Fundamentals 2.5ITIL V3 - Service Strategy Processes 1ITIL V3 - Service Design Fundamentals 2ITIL V3 - Service Design Processes 2.5ITIL V3 - Service Transition Processes and Principles 2.5ITIL V3 - Service Operation Principles and Functions 2ITIL V3 - Service Operation Processes 1.5ITIL V3 - Continual Service Improvement Fundamentals 1.5

HDI - Customer Support Specialist, ProfessionalismThe Customer Support Specialist (CSS) 3.5The Support Center Service 2.5Establishing Team and Customer Relationships 2.5

HDI - Customer Support Specialist, ProcessCustomer Service Procedures 3.5Managing the Quality of the Customer Support Service Center 3.5Management Tools and Metrics 2

HDI - Customer Support SpecialistInteracting with the Customer 3Effective Communication Skills 2.5Managing Conflict, Stress, and Time 2.5

Internal Consulting for the Technical ProfessionalThe Technical Professional as Internal Consultant 4Creating Effective Contracts 3Using Data as a Technical Professional Consultant 4Resistance and Technical Professional Consultants 2.5


HDI Customer Support SpecialistInformation Technology Infrastructure Library Foundations (ITIL v1.0)


Mentoring hdo-400 HDI Customer Support Specialist (CSS)

Mentoring Information Technology Infrastructure Library Foundations (ITIL v1.0)

PROJECT EFFECTIVENESS

Project Management CurriculumProject Management for Non-Project Managers

Project Management Fundamentals 2.5Transitioning into a Project Management Role 3Initiating and Planning a Project 2Managing a Project 2.5

MGMT0120MGMT012S



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IT Courseware


Troubleshooting and Closing the Project 2Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)

An Introduction to Project Management (PMBOK-Third Edition aligned) 2.5Project Lifecycles and Stakeholders 2

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Page 54 of 63

IT Courseware


Introduction to Project Process Groups and Initiating a Project 1.5Project Planning 2.5Executing, Monitoring & Controlling, and Closing a Project 1.5Project Management Essentials Simulation 0.5Project Management Essentials BLTPR051

Project Integration Management (PMBOK® Guide - Third Edition-aligned)Initiating a Project and Preparing the Project Plan 2.5Project Integration: Executing and Completing a Project 2

Project Scope Management (PMBOK® Guide - Third Edition-aligned)Planning Project Scope 1.5Controlling Project Scope 2

Project Time Management (PMBOK® Guide - Third Edition-aligned)Elements of Project Time Management 2.5Project Scheduling 3

Project Cost Management (PMBOK® Guide -Third Edition-aligned)Estimating Activity Costs 1.5Budgeting and Controlling Costs 2

Project Quality Management (PMBOK® Guide - Third Edition-aligned)Planning for Quality 2Performing Quality Assurance and Control 2.5

Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)Elements of Project Human Resource Management 1.5Implementing Project Human Resource Management 3Project Human Resources Management Simulation 0.5

Project Communications Management (PMBOK® Guide - Third Edition-aligned)Communications Planning and Information Distribution 2.5Performance Reporting and Stakeholder Management 2Project Communications Management Simulation 0.5

Project Risk Management (PMBOK® Guide - Third Edition-aligned)Planning and Identifying Project Risk 2.5Analyzing Project Risk 2Responding to and Controlling Project Risk 2.5

Project Procurement Management (PMBOK® Guide - Third Edition-aligned)Planning Project Procurement and Requesting Seller Responses 2.5Choosing Sellers and Administering and Closing Contracts 2.5Project Procurement Management Simulation 0.5

Managing Software Project OutsourcingMaking the Right Outsourcing Decision 2.25Planning the Outsourcing Deal 1.75The Outsourcing Project 3.25Determining Project Quality Standards and Milestones 2.75Measuring Project Outsourcing Success 3

Project Management Professional ResponsibilityEthics and Professional Knowledge (PMBOK aligned) 3Stakeholder Interests and Cultural Diversity (PMBOK aligned) 3

Project Management for IT ProfessionalsIntroduction to IT Project Management 4Functions of IT Project Management 4.5The Life Cycle of an IT Project 5Managing the Execution and Control of IT Projects 5.5Managing Efficiencies of IT Projects 4.5Project IT Management Simulation - The Early Stages 0.5Project IT Management Simulation - Design to Rollout 0.5Final Exam: Project Management for IT Professionals

Strategic Project Management for IT ProjectsStrategic Planning and Positioning for IT Projects 5

PROJ0513PROJ0514PROJ0515PROJ0510

PROJ0521PROJ0522

PROJ0531PROJ0532

PROJ0541PROJ0542

PROJ0551PROJ0552

PROJ0561PROJ0562






PROJ0041PROJ0042

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IT Courseware


Strategic Approaches to Managing IT Projects 5Estimating the IT Project Work Effort 5.5IT Project Leadership, Authority & Accountability 6Managing Multiple IT Projects 5.5Cost Management and IT Project Trade-offs 4.5Strategic Project Management for IT Projects Simulation 0.5Final Exam: Strategic Project Management for IT Projects

Program Management (PMI Standard-aligned)Introduction to Program Management 2Program Lifecycle and Organization 2.5Program Management Processes and the Initiating Process Group 1.5Program Planning 2.5The Execution Process Group 1.5Monitoring, Controlling, and Closing Programs 2

Portfolio Management (PMI® Standard-aligned)Introduction to Portfolio Management 2Portfolio Management Processes and the Organization 2Portfolio Management Processes 2

Test PrepTestPrep Certified Associate in Project Management (CAPM)Project Management Professional (PMP) PMBOK Guide Third Edition Aligned

Mentoring Assets

Team Building CurriculumCreating High-performance On-site and Virtual Teams

Launching Successful On-site and Virtual Teams 5.5Leading Successful On-site Teams 5Leading Virtual Teams 5Facilitating On-site and Virtual Teams 4.5Creating High-Performance and Virtual Teams Simulation 0.5Leading Virtual Teams Simulation 0.5Creating High-performance On-site and Virtual Teams BLTTE015

Participating in TeamsEffective Team-building Strategies 4Effectively Communicating in Teams 3The Individual's Role in a Team 3.5Participating in Teams Simulation 0.5Participating in Teams BLTTE017

Making Teams Work: Capitalizing on ConflictTeam Conflict: The Seeds of Dissent 3.5Analyzing Workplace War Zones 2.5Getting Past Clashes: Valuing Team Diversity 2.5Conquering Conflict through Communication 3The Path to Peace and Harmony 2.5Manager's Performance Guide - Team Conflict Skills 1.5Making Teams Work (Simulation) 0.5

Business AnalysisCertified Business Analysis Professional (CBAP)

Core Concepts in Business Analysis 1.5Enterprise Analysis and Making a Business Case 2.5Introduction to Requirements Planning 2Requirements Planning and Management 2.5Eliciting Requirements 3.5Validating Requirements 1.5

PROJ0362PROJ0363PROJ0364PROJ0365PROJ0366PROJ0360

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Mentoring Project Management Professional (PMP) PMBOK Guide Third Edition Aligned mntpmp3ed

Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Third Edition Aligned mntcapm3ed

TEAM0151TEAM0152TEAM0153TEAM0154TEAM0150TEAM015S

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Desktop Courseware


DESKTOP COMPUTER SKILLS

AdobeAdobe Reader 6.0

Using Adobe Reader 6.0 2.75Adobe Acrobat 5

Adobe Acrobat 5.0: Getting StartedGetting Started with Adobe Acrobat 5.0 2

Adobe Acrobat 5.0: Up and RunningUp and Running with Adobe Acrobat 5.0 2

Best Practices for Desktop UsersInformation Security Best Practices for Business Users

Introduction to information security 1.75Operational information security 1.5Malicious code and information security 1.75Information security and the Internet 1.5

Microsoft Office 2007Microsoft Office 2007: New Features

New Features for End Users in Microsoft Office 2007 1.5Microsoft Office Excel, PowerPoint, and Outlook 2007 1.5Microsoft Access 2007 and Microsoft Publisher 2007 1Sharing and Collaboration in Microsoft Office Enterprise 2007 2

Microsoft Office 2007: Beginning WordGetting Started with Word 2007 1Working with Text and Paragraphs in Word 2007 1.5Structuring, Editing, Saving, and Opening Documents in Word 2007 1.5Printing, Help, and Automated Formatting in Word 2007 1.5Working with Documents in Word 2007 1.5

Microsoft Office 2007: Advanced WordAdvanced Formatting in Word 2007 1.25Advanced Document Navigation and Document Reviews in Word 2007 1.5Using Tables, Charts, and Graphics in Word 2007 1.5

Microsoft Office 2007: Word for the Power User

Advanced Data Manipulation Features in Word 2007 1Advanced Document Features in Word 2007 1Collaborative Features in Word 2007 1.5

Microsoft Office 2007: Beginning Excel

Getting Started with Excel 2007 1.5Manipulating and Formatting Data and Worksheets 1.5Reviewing and Printing in Excel 2007 3.5Excel 2007 Formulas and Functions 2Excel 2007 Charts, Pictures, Themes, and Styles 1.5

Microsoft Office 2007: Advanced Excel

Advanced Formatting in Excel 2007 2.5Advanced Data Management in Excel 2007 1.5Advanced Customization in Excel 2007 2

Duration (Hours)

221552_ENG

35669_ENG

35672_ENG

216913_ENG217983_ENG217043_ENG216960_ENG

239866_ENG239874_ENG239976_ENG240019_ENG

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Desktop Courseware


Microsoft Office 2007: Excel for the Power User

Analyzing Data in Excel 2007 3.5Protecting and Sharing Excel 2007 Workbooks 2Exchanging Data with Excel 2007 2.5

Microsoft Office 2007: Beginning PowerPoint

Getting Started with PowerPoint 2007 1Adding Graphics to Presentations in PowerPoint 2007 1.5Adding Multimedia and Animations to Presentations 1

Microsoft Office 2007: Advanced PowerPoint

Creating Custom Slide Shows in PowerPoint 2007 0.5Distributing Presentations in PowerPoint 2007 0.5

Microsoft Office 2007: Beginning OutlookGetting Started with Outlook 2007 1.5Formatting and Managing E-mail in Outlook 2007 1.5Using the Calendar in Outlook 2007 1.5Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 2.5Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 1.5

Microsoft Office 2007: Advanced OutlookCustomizing Outlook 2007 and Using the Journal 1.5Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007 1.5Working with SharePoint, Calendars, and Forms in Outlook 2007 1

Microsoft Office 2007: Outlook for the Power UserData Security, Archiving, and Working Offline in Outlook 2007 2.5Instant, Text, and Unified Messaging in Outlook 2007 0.5Business Contact Manager with Outlook 2007 2

Microsoft Office 2007: Beginning AccessGetting Started with Access 2007 1.5Basic Access 2007 Tables 2Basic Access 2007 Forms 1.5Queries and Reports in Access 2007 2.5

Microsoft Office 2007: Advanced Access

Importing and Exporting Data and Data Presentation in Access 2007 1.5Advanced Data Management in Access 2007 2.5

Microsoft Office 2007: Access for the Power User

Programmability and Administration in Access 2007 1.5Database Administration in Access 2007 2.5

Microsoft Office 2007: Beginning ProjectCreating and Designing a project 3.5Specifying and Assigning Resources in Project 2007 2.5Tracking and Reporting Progress 2.75

Microsoft Office 2007: Advanced ProjectAdvanced Customization 2Project Data Management and Performance 3

Microsoft Office 2007: Publisher

Creating Customized Publications with Publisher 2007 2Extending Publisher 2007 Beyond Publications 1.5

Microsoft Office SharePoint Server 2007 End UserSharePoint 2007 Essentials 3Creating and Managing Personal Sites and Searches in SharePoint 2007 2.5

Microsoft Office 2007: Collaborating, Communicating, and Sharing Information

Microsoft Office 2007: Collaborating with Groove and Communicator 2Microsoft Office 2007: Sharing Information with OneNote 2007 0.5

Microsoft Windows Vista for the End UserGetting Started with Windows Vista 1.5Work with Files, Programs and Printing in Windows Vista 2Navigating the Web and System Maintenance with Windows Vista 1.5

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Desktop Courseware


Microsoft Office XP

Microsoft Office XP - Advanced Access 2002Advanced Database Design in Access 2002 6Advanced Database Features in Access 2002 6

Microsoft Office XP: Advanced Excel 2002

Advanced Data Management in Excel 2002 4.75Advanced Data Manipulation and Analysis in Excel 2002 4

Microsoft Office XP: Advanced FrontPage 2002Building and Modifying Web Sites in FrontPage 2002 5Enhancing and Publishing Web Sites in FrontPage 2002 5

Microsoft Office XP: Advanced Outlook 2002

Managing Outlook 2002 4.75Microsoft Office XP: Advanced PowerPoint 2002

Customizing, Running, and Broadcasting PowerPoint 2002 Presentations 3PowerPoint 2002 Customization and Office XP Integration 2

Microsoft Office XP: Advanced Word 2002Advanced Formatting and Navigation in Word 2002 3Advanced Document Features in Word 2002 4Collaborative Features in Word 2002 3

Microsoft Office XP: Beginning FrontPage 2002FrontPage 2002 Basics 4Enhancing and Managing Web Sites with FrontPage 2002 3

Microsoft Office XP: Beginning Outlook 2002

Introducing Outlook 2002 4Microsoft Office XP: Beginning PowerPoint 2002

Creating Presentations using PowerPoint 2002 5Microsoft Office XP: Beginning Word 2002

Creating Documents in Word 2002 2.75Working with Documents in Word 2002 2

Microsoft Office XP: Common Features Across Office ApplicationsCommon Features in Microsoft Office XP 3

Microsoft Office XP: New Features for Advanced Users

Office XP for the Advanced User 3Microsoft Office XP: Beginning Visio 2002

Creating Diagrams in Visio 2002 3Working with Diagrams in Visio 2002 2

Microsoft Office XP: New Office-wide FeaturesNew Features Review of Microsoft Office XP 2

Microsoft Office XP: New Features for End-UsersNew and Enhanced Features for End-Users in Office XP 4

Microsoft Office XP: Beginning Access 2002Introduction to Access 2002 4.42Intermediate Access 2002 3.75

Microsoft Office XP: Beginning Excel 2002

Basic Features of Excel 2002 3Optimizing Excel 2002 4

Microsoft Windows XP for End UsersMicrosoft Windows XP: Getting Started

Introducing Windows XP 1.25Microsoft Windows XP - New Features

Windows XP: Fundamentals 3.5Windows XP: Advanced 4.5

Microsoft Windows XP for BeginnersGetting Started with Microsoft Windows XP 4.5Up and Running with Microsoft Windows XP 4Microsoft Office 2003: New Features for End Users 2Microsoft Office 2003: New Features for Outlook Users 2

116022_ENG116051_ENG

114461_ENG114635_ENG

115955_ENG115977_ENG

114389_ENG

116195_ENG116211_ENG

114968_ENG114983_ENG115008_ENG

114938_ENG114955_ENG

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115027_ENG

114325_ENG114346_ENG

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Desktop Courseware


Microsoft Office 2003: New Applications 1Microsoft Office 2003: New Features for Advanced Users 4

Microsoft Office 2003: Beginning Word

Getting Started with Word 2003 1Working with text and paragraphs in Word 2003 2Structuring, editing, saving, and opening documents in Word 2003 2Printing, Help, and Automated Formatting in Word 2003 3Working with Documents in Word 2003 2Working with Tables and Media Features in Word 2003 4

Microsoft Office 2003: Advanced WordAdvanced Formatting in Word 2003 2Advanced Document Navigation in Word 2003 1Advanced Data Manipulation Features in Word 2003 2Using Tables, Charts, and Graphs in Word 2003 2Advanced Document Features in Word 2003 2Collaborative Features in Word 2003 4

Microsoft Office 2003: Beginning Excel

Basic Features of Excel 2003 3Printing and Collaborating in Excel 2003 2Excel 2003 Formulas and Functions 3Formatting Data in Excel 2003 2Excel 2003 Chart and Multimedia Features 3

Microsoft Office 2003: Advanced Excel

Advanced Customization in Excel 2003 2.75Advanced formatting in Excel 2003 2Advanced Data Management in Excel 2003 2.25Advanced Data Analysis in Excel 2003 3Advanced Validation and Collaboration in Excel 2003 3Advanced Data Exchange in Excel 2003 4

Microsoft Office 2003: Advanced PowerPointCustomizing PowerPoint 2003 Presentations 2Preparing PowerPoint 2003 Presentations for Effective Delivery 1.75Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations 2.75Settings, Customization, and Office 2003 Integration with PowerPoint 2003 2

Microsoft Office 2003: Beginning AccessGetting Started with Access 2003 3Basic Access 2003 Tables 3Basic Access 2003 Forms 2Using Queries and Reports in Access 2003 3Personalizing and Maintaining Access 2003 1

Microsoft Office 2003: Advanced AccessEnhancing Tables, Forms, and Reports in Access 2003 2.25Advanced Querying in Access 2003 1.75Working with Data and Presentation in Access 2003 2Access 2003 and the Web 1.25Access 2003 Programmability 1.25Database Administration in Access 2003 2

Microsoft Office 2003: Beginning Outlook

Sending and Receiving Messages in Outlook 2003 3Formatting and Managing Messages in Outlook 2003 3Scheduling events, Appointments, and meetings in Outlook 2003 3Using Task Lists, Contact Lists, and Notes in Outlook 2003 2

Microsoft Office 2003: Advanced OutlookCustomizing E-mail, Views, Navigation, and E-mail Accounts in Outlook 2003 3.25Tracking, Categorizing, Searching, and Printing in Outlook 2003 3Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003 2

117531_ENG117530_ENG





121956_ENG125830_ENG124997_ENG121957_ENG



113430_ENG128879_ENG128880_ENG128881_ENG

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Desktop Courseware


Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003 3Microsoft Office 2003: Outlook for the Power User

Data Security in Outlook 2003 2.5Archiving and Storing Data, and Using IRM in Outlook 2003 1.25Working in Outlook 2003 from Multiple Locations 3.25Newsreaders, Online Meetings, Instant Messaging, and Faxing Information in Outlook 2003 2.5Customizing Toolbars and Commands and Creating Forms in Outlook 2003 3.25Outlook 2003 and Business Contact Manager 3.5

Microsoft Office 2003: Getting Started

Introduction to Microsoft Office 2003 3Formatting and printing files in Office 2003 3

Microsoft Office 2003: Beginning Project ProfessionalCreating and Defining a Project 4Specifying and Assigning Resources 2.75Tracking and Reporting Progress 3.25

Microsoft Office 2003: Visio for BeginnersCreating Diagrams with Visio 2003 3.25Developing Diagrams with Visio 2003 3.75Visio 2003 and Other Programs 2

Microsoft Office 2003: Advanced Project ProfessionalAdvanced Customization 2.25Sharing Project Data and Working with Macros 2Organizing and Managing Project Information 3Working Collaboratively 2.25Enterprise Project Management 2Advanced Analysis of your Project 2.75

Microsoft Office 2003: Beginning FrontPage

Getting Started with FrontPage 2003 2Working with graphics, hyperlinks and tables in FrontPage 2003 3Working with Web Sites in FrontPage 2003 2Organizing Content Using Templates and Frames in FrontPage 2003 2Structuring and Publishing Web Sites in FrontPage 2003 2

Microsoft Office 2003: Advanced FrontPageWorking with Code in FrontPage 2003 2.25Importing and Working with Data in FrontPage 2003 4.25Enhancing Web Sites with Advanced FrontPage 2003 Features 3Administering Web Sites in FrontPage 2003 1.75Using Windows SharePoint Services and FrontPage 2003 2.25

Microsoft Office 2003: PublisherGetting Started with Publisher 2003 2.25Working with Text Boxes, Text, and Tables in Publisher 2003 2Printing and Working with Graphics and Objects in Publisher 2003 2.75Working with E-mail and Web Sites in Publisher 2003 2.75Working with Mail and Catalog Merges in Publisher 2003 1Advanced Design Techniques and Printing with Publisher 2003 3.25

Microsoft Office 2003: Beginning PowerPoint

Creating Basic Presentations using PowerPoint 2003 2.75Slide Layout and Design in PowerPoint 2003 1.5Using Visuals in PowerPoint 2003 Presentations 2Finalizing PowerPoint 2003 presentations 2

Microsoft Project 2002 (audio)Microsoft Project 2002: Beginners

Getting Started with Project 2002 1.75Up and Running with Project 2002 2Tracking and Reporting with Project 2002 1.75

Microsoft Project 2002: Advanced

129976_ENG


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Desktop Courseware


Data Sources, Templates, and Customization in Project 2002 3Workgroup, Collaboration, and Advanced Reporting Options in Project 2002 3

Microsoft Office 2000

Microsoft Office 2000: New FeaturesMicrosoft Office 2000 - New Features for Users 4.25Microsoft Office 2000 - New Features for Power Users 3.75

Microsoft Office 2000: Beginning Word 2000

Microsoft Office 2000 - Beginning Word 5Microsoft Office 2000 - Intermediate Word 4

Microsoft Office 2000: Deployment and AdministrationMicrosoft Office 2000 - Deployment and Administration 4

Microsoft Office 2000: Advanced Word 2000Microsoft Office 2000 - Advanced Word 4Microsoft Office 2000 - Word for Power Users 4.5

Microsoft Office 2000: Advanced Excel 2000

Microsoft Office 2000 - Advanced Excel 3.25Microsoft Office 2000 - Excel for Power Users 4.25

Microsoft Office 2000: Beginning Excel 2000Microsoft Office 2000 - Beginning Excel 5Microsoft Office 2000 - Intermediate Excel 4

Microsoft Office 2000: Beginning Project 2000

Microsoft Office 2000 - Beginning Project 5Microsoft Office 2000 - Intermediate Project 2000 4

Microsoft Office 2000: Advanced Project 2000Office 2000 - Advanced Project 5.5

Microsoft Office 2000: Access 2000Microsoft Office 2000 - Beginning Access 4Microsoft Office 2000 - Intermediate Access 5Microsoft Office 2000 - Advanced Access 5

Microsoft Office 2000: PowerPoint 2000Microsoft Office 2000 - Beginning PowerPoint 2000 4Microsoft Office 2000 - Advanced PowerPoint 2000 4

Microsoft Office 2000: Outlook 2000Microsoft Office 2000 - Beginning Outlook 4Microsoft Office 2000 - Advanced Outlook 5

Microsoft Office 2000: FrontPage 2000

Microsoft Office 2000 - Beginning FrontPage 4.5Microsoft Office 2000 - Advanced FrontPage 4.5

Microsoft Visio 2000Microsoft Visio 2000: Getting Started

Getting Started with Visio 2000 2Microsoft Visio 2000: Up and Running

Up and Running with Visio 2000 2ECDL- European Computer Driving License/ICDL - International Computer Driving License

ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT)ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - Computers and IT 2.75ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - IT in Daily Life 2

ECDL/ICDL 4 Module 2: Using the Computer and Managing Files

ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Using Windows XP 2.5ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files and Folders 2ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Customization 2

ECDL/ICDL 4 Module 3: Word Processing with Microsoft Word 2003

ECDL/ICDL 4 Module 3: Word Processing - Formatting and Editing in Word 2003 2.25ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in Word 2003 2.25ECDL/ICDL 4 Module 3: Word Processing - Getting Started with Word 2003 2.25ECDL/ICDL 4 Module 3: Word Processing - Word 2003 Text and Paragraphs 2

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Desktop Courseware


ECDL/ICDL 4 Module 3: Word Processing - Working with Documents in Word 2003 1.25ECDL/ICDL 4 Module 3: Word Processing - Tables and Graphics in Word 2003 2.5

ECDL/ICDL 4 Module 4: Spreadsheets with Microsoft Excel 2003

ECDL/ICDL 4 Module 4: Spreadsheets - Basic Features of Excel 2003 3.25ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 2003 2ECDL/ICDL 4 Module 4: Spreadsheets - Printing and Using Charts in Excel 2003 3ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel 2003 2.25

ECDL/ICDL 4 Module 5: Database with Microsoft Access 2003ECDL/ICDL 4 Module 5: Database - Getting Started with Access 2003 2.75ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Tables 3.25ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Forms 2.25ECDL/ICDL 4 Module 5: Database - Access 2003 Queries and Reports 2.5

ECDL/ICDL 4 Module 6: Presentations with Microsoft PowerPoint 2003

ECDL/ICDL 4 Module 6: Presentation - Introducing PowerPoint 2003 2.75ECDL/ICDL 4 Module 6: Presentation - Slide Layout and Design in PowerPoint 2003 2.5ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in PowerPoint 2003 1.5ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in PowerPoint 2003 2.25

ECDL/ICDL 4 Module 7: Information and CommunicationECDL/ICDL 4 Module 7: Information and Communication - Using IE 6 3.25ECDL/ICDL 4 Module 7: Information and Communication - Using Web Sites in IE 6 2.25ECDL/ICDL 4 Module 7: Information and Communication - Introducing Outlook 2003 2.25ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 E-mail 2.75ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 Messages 2

Lotus Notes 7Lotus Notes 7: End User

Getting Started with Lotus Notes 7 and Mail 2.25Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7 2.75Working with Databases, the Calendar, and the To Do List in Lotus Notes 7 3Using Lotus Notes 7 Remotely 1.5

Lotus Notes 6Lotus Notes 6: End User

Lotus Notes 6 End User: Using Notes and Notes Mail 3Lotus Notes 6 End User: Using the Calendar and To Do List Features and TeamRoom Collaboratio 2Lotus Notes 6 End User: Personalizing Notes 6 Features 2Lotus Notes 6 End User: Using Notes 6 Mail Remotely 1Lotus Notes 6 End User: iNotes 1

Microsoft Internet Explorer 6Microsoft Internet Explorer 6

Fundamentals of Internet Explorer 6 3.25Moving on with Internet Explorer 6 2.75

Microsoft Internet Explorer 5.5Internet Explorer 5.5: Getting Started

Getting Started with Internet Explorer 5.5 2NetScape 6.2

Netscape 6.2: Getting StartedIntroduction to Netscape 6.2 2

NetScape 6Netscape 6 - Getting Started

Introduction to Netscape 6 2PDAs

Palm OSGetting Started with a Palm Handheld Device 2

Pocket PC 2002Getting Started with Pocket PC 2002 2Reporting Basics with Crystal Reports XI 3Managing Data and Distributing Reports with Crystal Reports XI 3

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Desktop Courseware


Home and Personal

Home Networking with Microsoft Windows XPHome Networking with Microsoft Windows XP 1

Microsoft Windows VistaMicrosoft Windows Vista: New Features for End Users

Windows Vista User Experience 2Windows Vista Security and Performance Improvements 1.75


Mentoring Word 2000Mentoring Excel 2000Mentoring Access 2000Mentoring Outlook 2000Mentoring PowerPoint 2000Mentoring Excel 2000 ExpertMentoring Word 2000 ExpertMentoring Word 2002Mentoring Excel 2002Mentoring Access 2002Mentoring Outlook 2002Mentoring PowerPoint 2002Mentoring Word 2002 ExpertMentoring Excel 2002 ExpertMentoring Word 2003Mentoring Microsoft Project 2000 CoreMentoring Microsoft Project 2002 ComprehensiveMentoring Word 2003 ExpertMentoring Excel 2003 ExpertMentoring Excel 2003Mentoring Access 2003Mentoring European and International Computer Driving Licence (ECDL/ICDL v4.0)Mentoring PowerPoint 2003Mentoring Outlook 2003Mentoring Word 2007Mentoring Excel 2007

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