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25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
SIX SIGMA IS FOR THOSE WHO CARE ABOUT AND DESIGN FOR
THEIR CUSTOMERS
25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Customization matters more than ever before. It’s what a third of marketers have pinpointed as the wave of the future. Put simply, if you have customers, you need to keep things personal. The only way to do so is by really understanding and caring about your customer base in the first place. Once you know who you’re working for, you’ll be able to design the products and services they’re looking for.
“25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
If you’re wondering where Six Sigma comes in, keep reading.
25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Follow the Customer-Centric Approach
Six Sigma has been used to quantify the qualitative aspects of customer servicefor better results. However, the methodology works just as well for industries outside of customer service. Regardless of your field, if you’re producing a product or service, there is one group of people who will determine if your output is worth the purchase (and re-purchase): your customers.
What makes Six Sigma different from other methods of process development and improvement is that its core is customer-centric. You’ve likely heard that the true goal of Six Sigma is to eliminate defects and get as close to perfection as possible with production. The why behind this quest for perfection is even simpler. It improves the customer experience and in turn, profits.
This distinction provides businesses with an edge on their competition as they analyze what the customer is looking for and determine how to produce it. It’s a difference that today’s customer base seeks out over and over again.
“25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Wondering how to better reach your target customer base? Then, it’s time to add a Six Sigma belt to your professional wardrobe.
25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Of course, caring about your customers means designing with them in mind. It’s impossible to truly improve existing processes and build new ones without identifying the wants of your customers. The same logic applies to designing new products.
The Design for Six Sigma framework uses measurements much like the traditional Six Sigma approach. However, the emphasis is on taking those rich customer insights and using them to create a rock-solid point of reference. The data ascertained from voice of customer analysis guides each step of the design-related decision process.
Design for Customers with Rich Insights
“25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Problems are bound to occur as you make changes to your business’s operations. Solve them with structured and effective methods through our Systematic Problem Solving course.
25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
Reach and Surpass Customer Quality TargetsExecuting a product or service that meets customer quality standards begins internally. Rather than estimating what you believe will satisfy customers, Six Sigma helps you to determine what truly matters to customers and how to reach them.
By the same token, this standardization of processes leaves room for growth and efficiency. Non-value-added tasks and cumbersome operations are removed. In the end, the potential for innovation soars as there’s no longer a need to constantly redesign processes and put out metaphorical fires. An emphasis on excellence and the steps it takes to achieve it revolutionize business operations and results.
“25 NW 23rd Pl, Suite 6 PMB 381 Portland, OR 97210Website: www.NWCPE.comPhone: +1 (503)-610-3166
To enhance your understanding of statistically based process control systems and pass related audits, sign up for our aptly-named Statistical Process Control certification program.
