5/1/2013 1

Aero-engine Services

©2003 Rolls-Royce plc

The information in this document is the property of Rolls-Royce plc and may not be used for any purpose other than that for which it is supplied

without the express written consent of Rolls-Royce plc.

This information is given in good faith based upon the latest information available to Rolls-Royce plc, no warranty or representation is given

concerning such information, which must not be taken as establishing any contractual or other commitment binding upon Rolls-Royce plc or any of

its subsidiary or associated companies.

The Next Generation

Michael Davies

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Heavy Maintenance

Environment

Operating

Environment

Line Maintenance

Environment

Supply Chain

Environment

Life Cycle

Optimisation

OEM knowledge and analysis

Fleet

operations

data

MR&O

knowledge

…adding value throughout the product life cycle

Future development of TotalCare…

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In-Service Support Technical assistance Spare engines Line inventory

Inventory Management Engine transport Logistics Stock management

Off-Wing Support Engine Repair & Overhaul Vendor management

Information Management Eng.Health Monitoring Eng. Management Plan Technical records TotalCare prog. mgt

Development Road Map

TotalCare Services Today

Airline Logistics

Airline Inventory

Airline Planning/Scheduling

Airline Technical Publications

Airline Technical Records

Powerplant Administration

Powerplant Shop Support

Powerplant Plant Line

Airline Line Support

Airline Line Maintenance

Services 2005

TotalCare

On-Wing Care

Component

Care

Engineering

Care

Engineering

Care

Enhanced Service Solutions

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Component Care Overview

Value to Customer Scope of Service

• “Total Asset Management” for RR powerplant LRUs

• Repair Loop Management

• Transportation and Tracking

• Forecasting Inventory Requirements

• Integrated System Software

• Supply/Distribution of Assets

• Vendor Management

• Asset Pooling/Financing

• Maintain/ improve customer’s aircraft

maintenance dispatch reliability

• Increase revenue

• Reduce cost of ownership

• Improve quality of non-core business

competencies

• Reduce vendor management

responsibilities

• Share business risk

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Component Care Scope CUSTOMER Hub

CUSTOMER

Outstations

RR Program

Manager

Repair Vendors

CUSTOMER prepares

unserviceable units for

shipment.

CUSTOMER prepares

unserviceable units for

shipment.

RR

RR

RR Serviceable unit

returned in <21

days or required

service level met.

Invoice for

repair

charges sent

to RR.

CUSTOMER

Daily report of

units removed

sent to RR.

CUSTOMER Serviceable

units

distributed.

RR

Spares

Support

RR provides AOG

support when stock falls

to zero.

RR

REPAIR

VENDOR

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• Savings in:

- Inventory / inventory management infrastructure

- Repair costs

- Transportation / logistics (costs and administration)

- Administration / vendor management

• Reduction of:

- Cost of asset ownership

- Risk and Responsibility of fleet management

- Maintenance dispatch unreliability and disruption

• Focus on:

- Simplified infrastructure (more effective use of resource)

- Concentrate on core business

Component Care Benefits

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Engineering Care Overview

Value to Customer Scope of Service

• Manage Powerplant/Technical Services activity (both RR Powerplants and APUs) on behalf of Customers

• “Bundled Service Elements” include:

- Powerplant Engineering

- Technical Publications

- Technical Records

- Planning & Scheduling

• Improve aircraft maintenance dispatch reliability and availability

• Improve service through sharing of full fleet experience

• More comprehensive service using OEM expertise and tools

• Reduce cost of ownership

- More cost effective than having own Powerplant Group

• Increase revenue

• Improve non-core business competencies

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Powerplant Engineering Roles

Administrative

-Reliability management

-Pubs updates

-Tech records

-Planning / Scheduling

-EO, SB management

-EHM

Shop Support

-Troubleshooting

-Sourcing alternative parts, expediting

-Workscopes

-Repair approvals

-Vendor management

-Spare engine

Line

-Troubleshooting

-Workscopes

-Repair approvals

- AOG support

-Aircraft availability

-Spare engine

TCP Airline

Engineering Care Service Concept

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Repair & Overhaul

Directed by TCA

And

Eng Care

Operation Centers

North America

Europe

Asia

Rolls-Royce Regional

Operation Centers

Indianapolis Repair Facilities

Primary Interface:

Flight Operations

Airline Management

Maintenance Operations

and

Rolls-Royce Eng Care Centre

Co-ordination

with TCA Managers

And R & O facilities

DS&S

Airlines

On-Site RR Powerplant

Engineer

Derby

Dahlewitz

Enablers

TCA Manager &

Customer Business Teams

Engineering Care Operations Model

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Engineering Care Benefits • Enhanced Service Level

- Improved service through sharing full RR fleet data

- More comprehensive service by use of OEM expertise and tools

• Improved Management

- Integrated streamlined engine fleet management

- Cost effective support of airline Powerplant Group

• Healthier Bottom Line

- Maximise aircraft availability (increase revenue)

- Concentrate on core business

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Value to Customer Scope of Service

On-Wing Care Overview

• On and off-wing maintenance

support at strategic locations

worldwide

• Applications of the latest

diagnostic equipment

• OEM skilled resources

• Auxiliary maintenance support

• JAA / FAA accreditation for On

and Off-Wing activities

• On site technical variance DER

capability

• Reduce cost of ownership

- Spare engines

- Transportation costs

• Faster, more responsive, localized service

• Increase asset utilisation

- Routine activity done away from main base-optimizing a/c downtime

- Reduced TAT in shop and increased time between shop visits

• Enhance operational reliability of RR powerplants

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On and Off-wing Maintenance Support

• Non routine work / troubleshooting

• Check and repair capability outside of main

overhaul base

• Module changes - including on-wing change

capability for fan and gearbox modules

• Non module Service Bulletin implementation

• LRU replacements

OEM Local Skilled Resource Providing:

• Remote site capability - “have toolbox will

travel”

• 24/7 immediate support

• Local diagnostic support

• Line maintenance resources with Airside

Access

Auxiliary Maintenance Support

• EBU, TRU removal and installation

capability - overhead cranes, fixtures, tooling,

storage

• Access to test cell using latest diagnostic

tools

• Module and LRU pool or access

• Lease / spare engine storage

Application of Latest Diagnostic

Equipment

• In situ borescope blending

• Jetscan - oil debris analysis tool

• On-wing vibration analysis

On-Wing Care Scope of Services

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Ops Room

TCP Manager

Overhaul support

Off-Wing at Airport

C&R

On-Wing at Airport

Customer

Request

C&R

Remote airport

Aeromanager,

Service Rep

or Direct

Overhaul Base

On-Wing Care

On-Wing Care Process Model

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On-Wing Care Benefits

• Bridges the Gap

- Provides both on and off-wing support

- Simplifies maintenance support infrastructure

• Optimises Aircraft Downtime

- Work can be carried out on-wing or at point of removal

- Avoids engines entering main repair shops

- Fast responsive local service with 24/7 technical back up

• Provides Cost Reductions

- Cost of ownership

- Transportation costs

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New Services Summary

• Service Solutions:

- Component Care - Engineering Care - On-Wing Care

• Delivered through:

- Our unique OEM knowledge and expertise

- Partnering world class expertise

- Applying best practice from our experience and knowledge of the aerospace market

• Achieved by:

- Working with our customers through the “Total Solutions Team”

- Providing an optimised Service Solution to satisfy individual requirements

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• Rolls-Royce offers the most extensive range of

powerplant services in the industry through TotalCare

- Program has achieved widespread market acceptance

- Based upon principle of technical risk transfer and financial

predictability

- Over 2500 Rolls-Royce engines are managed by TotalCare

TotalCare Success

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A330

Air Canada

Cathay Pacific

Corsair

Dragonair

Edelweiss

Gamco

Iberworld

Thomas Cook

Lauda Air Italia

Lufthansa

Star

A340-500/600

Cathay Pacific

China Eastern

Iberia

Lufthansa

South African Airways

Virgin

B757

American Airlines

Air2000

ATA

Continental

Condor

Transavia

US Airways

B747

Cargolux

Qantas (and 767)

South African Airways

B777

American Airlines

British Airways

Cathay Pacific

Delta Air Lines

El Al

Kenya

B717/F100

AeBal

AirTran

Hawaiian

Impulse

Midwest Express

TAM

AE3007/AE2100

Air Botnia

Air Caraibes

American Eagle

AVI

BA CitiExpress

Belgium Air Force

Chautauqua

Crossair

ExpressJet

Golden Air

KLM

Lithuanian

Luxair

Mesa

Regional Airlines

Sichuan

Skyways

South African Airlink

Trans States

Worldwide TotalCare Customer Base