Sas slides v1 - en

APRIL 11, 2023 | SLIDE 1

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Business – IT Alignment


CEO

CIO CFO COO

Staff

FASES IN ORGANIZATIONAL DEVELOPMENT

Services

Needs

Needs

Services through Network

Services through Direction

Services through Delegation

Services through Coordination

Services through Collaboration

Challenge of Leadership

Challenge of Autonomy

Challenge of Control

Challenge of Bureaucracy

BU MissionBU Vision

BU Strategy

IT MissionIT Vision

IT Strategy

BU MissionBU Vision

BU StrategyICT BUBU

ICT

BU

BU

Fases Challenges


Enterprise Governance of IT

MissionVision

Enterprise Strategy

RD’S APPROACH TO STRATEGIC ALIGNMENT SERVICES

Enterprise Governance

IT Governance

Business – IT alignment

YEAR +X

IT Governance

IT Transformations

Operational IT Service Mgmt

BU MissionBU Vision

BU Strategy

Operational IT Service mgt

Projects

Services

YEAR

Conformance/Performance

IT MissionIT Vision

IT Strategy

BU MissionBU Vision

BU Strategy

Enterprise Architecture

Needs

NeedsProject Portfolio

Masterplan

Project Management

Program Management

Service Portfolio

Strategic Service mgt

When absentOpening for: chaos in IT services

Firefighting & Ad-Hoc solutionsInsufficient alignment with the Business,

Blame culture within ITIn short: We don’t know why it goes wrong

When absentPossible higher Risk

Less potentiality on Value creationBad communication, Business - IT

The value of IT is questioned

When absent IT has no affinity with the needs of the business

Large investments failBusiness is unhappy

Large complexity (processes, applications, infrastr.)

Objectives are not attainedFocus on TCO & ROI instead of on Value creation

OfferingIT Governance

Update ICT Strategy & MasterplanStrategic Business – IT AlignmentClear direction and scope within IT

ICT maturity assessmentICT Sourcing strategy

Service Portfolio (o.a. SLA’s)

Offering Business Governance on

IT Colaboration structures

Define directionDefine IT Mission & VisionRisk & Value management

Service Portfolio (o.a. SLA’s)

OfferingStrategic Service Management

Demand management Actualisation of the service portfolio

Enterprise architecture & Program Mgt.

Management of change, Limit complexity, Encourage re-use

Realise the objectivesProject Portfolio mgmt: enterprise wide management

When absentBusiness Questions the value of IT

IT Cost & value is unknownKPI’s do not drive desirable behaviour

No TransparancyNot compliant with external regulations

OfferingIT Governance

Install accountability – goals & metricsGuard conformity with strategy (KPI’s)

IT scorecard, Balanced Score CardKPI’s that drive desirable behaviour

Services Compliancy with external regulation


RD’S APPROACH TO BUSINESS – IT ALIGNMENT

Enterprise Governance of IT

Business – IT alignment

YEAR +X

MissionVision

Enterprise Strategy

BU MissionBU Vision

BU Strategy

Operational IT Service Management

Projects

Services

YEAR

Conformance/Performance

IT MissionIT Vision

IT Strategy

BU MissionBU Vision

BU Strategy

Needs

NeedsProject Portfolio

Masterplan

Project Management

Service Portfolio

BIA EnablersStructures

Relation managementGuidelines & Agreements

Strategic BIAInsights

Strategy & MasterplanIT Landscapes

Operational BIARequirements

DesignBuild

Implement

Enterprise Governance

IT Governance

IT Governance

IT Transformations

Operational IT Service mmt

Enterprise ArchitectureProgram ManagementStrategic Service mgt


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RD’S APPROACH: INSIGHTS TO BUILD A SERVICE PORTFOLIO

MissionVision

Enterprise Strategy

Life

cycl

e m

anagem

ent BU Mission

BU VisionBU Strategy

IT MissionIT Vision

IT Strategy

BU MissionBU Vision

BU StrategyOrganisation

Business process

Information

Application

Technology

Infrastructure

Regulation

Conformity

Risk

Innovation

En

terp

ris

e A

rch

itec

ture

Bus

ines

s –

IT a

lignm

ent

IT S

erv

ice &

Pro

ject

Port

folio

IT Strateg

y

Business needs & Objectives


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SERVICE PORTFOLIO

Service Portfoli

o

0.5 1 1.5 2 2.5 30

0.5

1

1.5

2

2.5

3

3.5

Risk

Value


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SAS, WAAR STAAT HET VOOR?


Netwerking Testing Support & Helpdesk Beveiliging Enterprise Application Integration Service Oriented Architecture

Development Outsourcing Managed Services Project Beheer Vormingsdienst Business Process

Management

Professional Services

Turnkey Oplossingen Enterprise Resource

Planning Customer Relationship

Management Business Intelligence ECM/WCM Web Oplossingen

Business Solutions Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems

INTEGRATION IN THE RD-PORTFOLIO

Infrastructure Products Data Center Front-end Netwerking

IP Communications Voice Over IP Beveiliging

Strategic Alignment Services Portfolio Management Business – IT Alignment IT Strategie IT Maturity Assessment

IT Governance Enterprise Architecture Program Management Multiproject Management


SERVICESEnterprise Governance

Project Management

PMO - PSO

pMO - pSO

IT Architecture

Service Management

SMO - SSO

Service desk

Operations Management

OMO - OSO

Infrastructure Management

Tactical Strategic

Bu

sin

ess

IT

IT Organisation Management

Business Service Management

IT GO

Demand Management

Management of change

Risk/value management

IT Governance

Enterprise Architecture IT Strategy

Management

Program Management

Portfolio Management

Innovation Management


• Obtain the Business objectives

• Install and manage the projectportfolio• Manage the program’s

• Enable good governance eg. Gov. Model & structures• Performance – accountability – goals & metrics eg.

BSC• Focus on “doing the right things!” eg. IT strategy

lifecycle• Securing the assets, eg. Disaster recovery

• Business – IT alignment improvement eg. Alignment process

• Service portfolio management eg. Integrated SLA’s

• Set direction eg. Strategy & Masterplan• Conformity eg. Guard the Strategy• IT maturity eg. Maturity assessment & improvement

• Manage changes and the coherence of the services eg. Install Enterprise Architecture Lifecycle, coherence of the masterplan, reduce complexity, stimulate re-use.

OFFERING STRATEGIC ALIGNMENT SERVICES

IT Governance

IT Strategy management

Program & Portfolio

Management

Management of Change

Benefi

tsS

trate

gic

Alig

nm

ent

Serv

ices

Risk & ValueManagement

Demand Management



• Program management bewaakt de doelstellingen en controleert als de baten bereikt werden.

• Clear policy, roles and responsibilities with strong affinity towards the company objectives. To encourage desirable behavior and transparency to the business.

• Creëer Value: “Good things happen!”• Secure Value: “Bad things do not

happen!”

• Align Business and IT to make them comprehend each other and go in the same direction, driven by a joint understanding.

• Goede beslissingen ontstaan slechts indien deze beslissingen goed geïnformeerde beslissingen zijn. Investeringen leveren op wat ervan verwacht wordt. Efficiëntie en effectiviteit.

• Laat de veranderingen op een beheerste manier verlopen en houdt hier voor rekening met mensen, organisatie en cultuur

• E.A. geeft een beschrijving van de actuele situatie, identificeert aandachtspunten en beschrijft een transitie pad naar de toekomst. Beperkt risico’s en complexiteit.

SOME EXAMPLES OF BENEFITS FOR USING SAS

IT Governance

ICT Strategy management

Program & Portfolio

Management

Management of Change

Benefi

tsS

trate

gic

Alig

nm

ent

Serv

ices

Risk & ValueManagement

Demand Management



WHEN STRATEGIC ALIGNMENT SERVICES ?

Strategic Alignment

• Buniness is ontevreden over de geleverde IT diensten• Business begrijpt IT niet• Business wordt niet betrokken bij het IT beleid• Fusie - Overname

Value Delivery

Resource management

• IT kan niet leveren. Te kort aan skills, maturiteit… • Senior Mgt. ziet outsourcing als een quick fix voor IT problemen• IT is enkel brandjes aan’t blussen• Er is een cultuur van “blame” & “doubt” betreffende competenties

Performance Measurement

• IT Value wordt niet gemonitord of gemeten eg. Wat kost een incident?• Scorecards, KPIs & dashboards zijn niet matuur

• Budgetting & planning dienen gezamelijk afgestemd, business en IT

Pain

s &

dri

vers

S

trate

gic

Alig

nm

ent

Serv

ices

• Er is geen transparantie naar investeringen van IT• IT is een kost!• Business stelt de waarde van IT in vraag.• Er wordt overdreven aandacht gespendeerd aan ROI• Er ontbreekt een verband tussen uitgaven op IT resources en

diensten

Risk Management

• IT Risk is niet gealigneerd met business Risk• Major outage• Geen of beperkt zicht op IT gerelateerde risico’s


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