Embed Size (px)
Citation preview
July 2014
SABPP HR STANDARD AUDIT : The Telesure Experience
About Telesure
• Telesure Investment Holdings (Pty) Ltd (Telesure) established in 1998.
• Group owns and operates several of South Africa’s leading insurance brands.
• Companies in the Telesure group target different segments of the insuring public.
• The Company is geared to assess the needs of the market we service.
• Provide products and distribuIon channels to best suit customer needs.
Telesure Brands
Audit Process PreparaIon
• Senior Leadership buy-‐in • HR Team buy-‐in • MeeIng with Lead Auditor & HR Team • Audit Captain • HR Team Audit Planning Session • HR Team Work Groups
HR Standard Assessment Elements 1. Strategic HR Management 2. Talent Management 3. HR Risk Management 4. Workforce Planning 5. Learning & Development 6. Performance Management 7. Reward & RecogniIon 8. Wellness 9. Employee RelaIons Management 10. OrganizaIon Development 11. HR Service Delivery 12. HR Technology 13. HR Measurement
Audit Day
• Senior Leadership involvement • HR Leadership team • Team Commitment to process • Stakeholder Engagement
Audit Agenda HR STANDARD ELEMENT SUGGESTED INTERVIEWEES AUDIT TEAM TIME
1: Strategic HR Management Kholeka Ngubeni-‐Henderson Dawid Swart & team 9:00 – 10:00
2: Talent Management Employees part of the Talent Forum process & managers. GM: Human Capital Development
Leané Breedt-‐Maree 10:15 – 11:15
3: HR Risk Management Andre Coetzer Sivaan Marie 10:15 – 11:15
5: Learning & Development Nerisha Cheay: GM Group of employees that recently aaended training Marius Jacobs 10:15 – 11:15
8: Employee Wellness Employees who aaended the recent Wellness day Maphuta Diaz 10:15 – 11:15
6: Performance Management
Nineae de Buys – Performance management specialist Employees (5) as we recently did performance reviews
Sivaan Marie 11:30 – 12:30
9: Employment RelaIons Management Nerisha Cheay the GM of ER Gerhard Koen ER Specialist Maphuta Diaz 11:30 – 12:30
12: HR Technology Natasha Carstens/Talitha Muller Marius Jacobs 11:30 – 12:30
4: Workforce Planning Andre Coetzer Leané Breedt-‐Maree 11:30 – 12:30
5: Reward & RecogniIon Romaine Dorman – Rem & Benefit specialist Leané Breedt-‐Maree 13:30 – 14:30
10: OrganisaIon Development GM: Human Capital Development Sivaan Marie 13:30 – 14:30
11: HR Service Delivery HRBP : Simone Voster (senior HRBP) Maphuta Diaz 13:30 – 14:30
13: HR Measurement Talitha Muller – responsible for analyIcs Marius Jacobs 13:30 – 14:30
Report wriIng and close-‐out All 14:30 -‐ 16:00
Audit Learnings & Key Take-‐outs
• Keep localised evidence centrally accessible to Audit/Survey Project Team.
• CollaboraIon between HR & Business is criIcal to facilitate survey/audit.
• Share Corporate Memory in a visible format (make available the “unwriaen” knowledge/ processes/procedures).
• Inform Project Team about Corporate History.
Audit Learnings & Key Take-‐outs (conInued)
• HR Strategy is aligned to the overall strategic objecIves of the organisaIon.
• HR structure and resources are aligned and can deliver on the requirements of the organisaIon.
• Policies and pracIces are in line with legal requirements and best pracIces.
• IdenIfied gaps in our systems and processes.
Audit Learnings & Key Take-‐outs (conInued)
• IdenIfied gaps in the HR process efficiency • Gained an understanding of the strengths and
weaknesses of the HR funcIon and where improvements can be made.
• Gained feedback on how our internal customers feel about our service offering.
Way Forward
• AcIon plans • Focus on CriIcal Areas • Work Groups per AcIon Item • Encourage Cross FuncIonal Teams
The Way Forward
•
QUESTIONS
THANK YOU
