Monitoring Services (NOC, SOC, AOC)

Operate

BuildDesign

Plan Execute Close

SaaS Delivery Process

Plan Execute Close

SaaS Networks Delivery Processes

Design

•Change and Release Management Process• Service Level Agreement Process•Total Cost of Ownership Process•Testing and Quality Management Process•Capacity and Performance Management Process

Build

•Change and Release Management Process• Implementation Management Process•Testing and Quality Management Process•Capacity and Performance Management Process•Design Validation Management Process•Move to Center of Excellence Management Process

Operate

•Change and Release Management Process•Configuration Management Process•Event and Correlation Management Process•Capacity and Performance Management Process

Monitoring Services(NOC, SOC, AOC)

Plan Execute Close

SaaS Networks Assessment Delivery Processes

Plan and Requirement

Validation

• Validating Customer Environment• Scope and Deliverables• Approach and Timeline

Data Collection

• Install Tools (RMC – Tools)• Run for 24 hours• Consolidate Results

Data Analysis

• File System Data Analysis• Storage Consumption• Data Aging• Last Data Accessed, Change Rates

DetailedReport

• Produce Executive Report• Detailed Report• Trending Analysis• Executive Summary 1) Findings 2) Recommendations 3) Next Steps

Strategy Design Transition OperationContinual

Improvement

Business Analytics ServicesClarity

``

Industry & Solutions Focus ServicesExpertise

``

Business Transformation ServicesValue

`` IT Transformation ServicesEfficiency

``

Program, Project Management and Quality AssuranceRisk Management ``

``Custom DevelopmentInnovation

`` SupportContinuous Improvement

``

Education & CertificationRisk Management ``

Strategy Design Transition OperationContinual

Improvement

Business Analytics ServicesClarity

``

Industry & Solutions Focus ServicesExpertise

``

Business Transformation ServicesValue

`` IT Transformation ServicesEfficiency

``

Program, Project Management and Quality AssuranceRisk Management ``

``Custom DevelopmentInnovation

`` SupportContinuous Improvement

``

Education & CertificationRisk Management ``

Monitoring Services (NOC, SOC, AOC)

Stage 3

Stage 2

Stage 1

Customer Relation Management Best Practices

Plan Execute Close

SaaS Networks Security Assessment Processes

Strategy

• Data Classification• Workflow analysis• Policy development• Risk Assessment

Design

• Architecture• Analysis and Design• Operations review• Integration planning

Build

• Install and configure• Scan analysis and tuning• Integration assistance and Product training• Knowledge engineering

Operate

• Remediation assistance• Process improvements• Health check• Custom reporting• User awareness training