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RESULT BASED MEASURABLE KPIs
This interventions helps in cascading organization strategic goals and business objectives to employees performance management
systems for verifiable business outcomes
Performance effectiveness and outcome is usually
ignored
Except for sales and operations, all other employees have blurred line of sight between
organizational and employees’ Objectives
No “passing score” or objective decision criterion to validate employee performance against organization performance
Performance based on Subjective trite phrases , rather than OUTCOMES
Excessive focus on measuring the “job activities” and “attributes” rather than “IMPACT”.
Why Result Based Measurable KPIs
Resentment and frustration by employees, resulting in degradation in organization morale, employees' grievance and loss of key talent
Blame game between line and HR on performance rating and reward
Paper centric appraisal with no effective tools with line managers to distinguish between stellar performers and dead wood
Overly inflated appraisal bell curve, not corresponding with achievement of business targets
Consequences of Traditional KPIs
What do we do?Ensure verifiable performance line of sight between organization and employee KPIs
Board
KPIs
Management KPIs
Employees KPIs
We use globally tested and provenperformance alignment framework
Business KPIs
Employee KPIs
Coachingand support
Performancereview
Performanceappraisal
Performancedevelopment
Strategic Goals
Organization & Individuals
Performance Measurement Areas (KPIs)
Business Impact
Volume
Cost
Turnaround TimeQuality
User Satisfaction
EfficiencyVolume
TimeCost
EffectivenessQuality
User Satisfaction
OutcomeFinancial Impact
Employees objectives are generally skewed towards measuring efficiency, whereas organization is interested in OUTCOME.
We make sure that employee and organization KPIs have same line of sight
Employees' KPIs
Organization KPIs
Employees Department Organization
HR Metrics has facilitated following organizations for performance alignment
Ernst & Young Ford Rhodes Sidat Hyder
Mr. Salim Chinoy, CEO and Country Managing Partner with Service Line Leaders
Directors and Heads
Engineering Ltd
Abdul Razak Dawood , Chairman Descon Engineering Limited
(Former Minister of Commerce)
Leasing Ltd
CEO Teizoon Kisat & C Suite Executives
Pakistan Poverty Alleviation Fund
Qazi Azmat Isa , CEO Pakistan Poverty Alleviation Fund with GMs
Pharma Pakistan
C Suite Executives
If you can’t measure it, you can’t manage it
• We encourage Chinese philosophy “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”.
• We can groom a team of your cross functional experts to develop their KPIs and then they will be expected to develop KPIs for their dependent departments through a progressive handholding method.
www.thehrmetrics.com Provides human capital measurement solutions to optimize
workforce productivity and organizational performance. Sole education partner of SHRM USA in Pakistan for SHRM-
CP & SCP certifications & recertification credit hours.
About HR Metrics
Our Vision“Optimize industrial productivity through fact based analytical
frameworks in workforce management decisions”Mission
We provide customized human capital measurement, benchmarking and action planning solutions to leverage workforce
productivity for sustainable organization and employees' growthCore Values
• Focus on HR effectiveness and visible impact on bottom line.• Use cutting edge people performance optimization tools.• High level of data integrity backed by industry research.
• Zahid Mubarik SHRM-SCP, SPHRi, GPHR is CEO HR Metrics and the founder leader SHRM www.shrm.org Forum Pakistan. He has honour of being the only HR professionals from South Asia, who became member of ISO Geneva Technical Committee 260 for developing global HR standards. Zahid represented Pakistan in ISO HR Standards meetings at Washington during 2011, Melbourne 2012 and Amsterdam 2013, Paris 2014, Texas 2015 and Singapore 2016. He and played leading role in designing Human Capital Measurement Metrics for global HR standards.
• A strong proponent of measurement and evidence based management; he introduced Human Capital Measurement Metrics in business industry in south Asia. An internationally acclaimed thinker, writer and speaker, Zahid has spoken extensively at national and international conferences. His analytical HR papers and expert talks have been featured by international and national media including Microfinance Gateway World Bank Washington, CNBC, Daily Dawn and Business Recorder.
Chief Consultant
For assistance, please contact
• [email protected]• Telephone: +92- 51-4939069• Mobile: +92-342-5579160• www.thehrmetrics.com