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Good relationships can be the difference between outstanding success and dismal failure. It’s about getting people to trust you so that they will deliver what you need at the right time in the right way. This presentation goes beyond classrooms and books—the mechanics of project management—to explore the varied and diverse makeup of relationships—the foundation of project success. Our journey begins with setting expectations upfront with your team by Establishing a Relationship Culture. We’ll then move onto Getting Personal and learning the importance of building true interest in people. We’ll then stop to focus on Power of Networking and the tools available to help you build and maintain a strong, long-term network of relationships with others. Finally, we’ll pull it all together and examine the truth behind Good Relationships Are Key to Success.
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RelationshipsThe Foundation of Project Success June 18, 2009
Presented by Raymond Grogan
Project
Management
Community
Of
Practice
Raymond Grogan – Wachovia Settlement Services, VP and Senior Supplier Manager
Joined Wachovia in 1997 after 20 years of honorable service in the US Air Force. He has extensive knowledge and application of Vendor Management programs, Project Management Methodology, Risk Management and Business Processes Improvement. He earned his B.S. in Professional Aeronautics from Embry-Riddle Aeronautical University.
Guest Speaker
2
Establish a Relationship Culture Getting Personal Power of Networking Good Relationships are Key
Purpose and Objectives
“…everybody can be a project manager. The ones with good people skills will do better for sure” – Jack Turchish
3
What do you think of most when you hear the term: “Relationship Culture?”
A. Holistic life style point of view—based on learned ways of acting, feeling and thinking
B. Getting to know what we have in common, how much we are unlike and appreciate diversity
C. Healthy Group Norm established up-front with feedback from team
Poll #1: Relationship Culture
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RELATIONSHIP
CULTURE
What is a Relationship Culture? Healthy Group Norm established up-front
with feedback from team What is the value to the team?
Solidifies core values Builds respect and trust Develops sense of community Useful in winning hearts & minds Edge in performance and attracting
members
Value of Relationship Culture
5
RELATIONSHIP
CULTURE
A healthy culture includes (often unspoken) expectations about how things are done How members respond to inquiries How they greet each other How they behave when the pressure is on
It's about respect and listening May not agree, but shows respect of their right
to think differently & express personal views
Expectations
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RELATIONSHIP
CULTURE
Cultures need leaders to set expectations and offer guidance on what's important
Be aware that people are watching you for clues as to how to behave Actions always speak louder than words
How do we (as leaders) create a culture for playing well with others?
Leader Role
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RELATIONSHIP
CULTURE
Persons appear to us according to the light we throw upon them from our own minds.- Laura Ingalls Wilder, 1867-1957, American author of the "Little House" books
1. Bring suggested solutions to the table2. Don’t play the blame game3. Pay attention to verbal and non-verbal4. Be transparent—never blind side5. Keep commitments6. Share credit where credit is deserved7. Help others find their greatness8. Encourage meaningful conflict—fight for
what’s right
Playing Well—Eight Rules
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RELATIONSHIP
CULTURE
If you want to learn to love better, you should start with a friend who you hate.- Nikka - age 6
1. Create an environment where healthy conflict is encouraged through clear expectations
2. Reward, recognize and thank people who take a stand
3. Expect people to back up their opinions with data and facts
Meaningful Conflict—6 Tips
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RELATIONSHIP
CULTURE
In fighting and in everyday life you should be determined though calm. Meet the situation without tenseness yet not recklessly, your spirit settled yet unbiased...An elevated spirit is weak and a low spirit is weak. Do not let the enemy see your spirit.- Miyamoto Musashi, 1584-1645, Japanese swordsman
4. Create a group norm—conflict is expected; personal attacks are not tolerated
5. Look for signs where things are getting out of hand
6. If you are using all of the first 5 tips, and healthy work conflict is not occurring ...
Meaningful Conflict—6 Tips
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RELATIONSHIP
CULTURE
When two elephants fight it is the grass that gets trampled.- African proverb
When faced with conflict, how do you tend to respond?
A. Ignore it in the hopes the conflict goes away
B. Spend hours lying in bed at night having conversations with people causing the conflict
C. Immediately respond to the conflict by addressing the issue upfront with the person
Poll #2: Conflict
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RELATIONSHIP
CULTURE
How to hold a real & necessary conflict or confrontation1. Prepare to confront -- practice
stating the issue in one (or two), non-emotional, factual based sentences using “I” language
2. Make initial statement and stop talking
3. Avoid arguing during the confrontation
4. Focus on the real issue of conflict
Overcoming Fear of Conflict
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RELATIONSHIP
CULTURE
Many people consider strong personal relationships unimportant in the workplace
The Gallup Management Journal’s (GMJ) 2006 semi-annual Employee Engagement Index (EEI) suggests: Relationships hold a key to employee
engagement Negative work relationships = less
engagement
Getting Personal
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GETTING
PERSONAL
“I’ve come to the realization there are zombies– actual, soulless zombies—lurking around my office”Kings of Infinite Space – James Hynes
Negative workplace relationships may be a big part of why so many employees are not engaged
Engagement is Key
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GETTING
PERSONAL
● GMJ EEI suggests: 29% feel truly engaged 54% falls into not
engaged 17% are actively
disengaged● How do we help our people feel more truly
engaged and ultimately successful?
Building good relationships means being truly interested in people Both from a business and personal view
Start out by finding out something personal Hobbies Special interests Special dates such as birthdays
Be respectful of diverse cultures…
Making a Deeper Connection
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GETTING
PERSONAL
Goodness is the only investment that never fails.- Henry David Thoreau, 1817-1862, American essayist, naturalist, poet
The important thing is what you do with the information Try to mix personal information in the
conversation—it’s not all about business Peel away layers of formality to improve
chances of getting what you need from the interaction
Wells Fargo and Wachovia integration--what can we do right now?
Making a Deeper Connection
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GETTING
PERSONAL You get more than you give when you give more than you get.
- Unknown
The type of networking I use most often is:
A. Face to face; e.g., public gatheringsB. Water cooler anticsC. EmailD. Professional networks; e.g., LinkedIn,
TwitterE. Cubical walk-by
Poll #3: Networking
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POWER
OF
NETWORKING
Make a connection with people on subjects you have a genuine interest It will grow their confidence in you
Use connection to Engage people Ask genuine questions Listen -- they'll tell you what you need to
know Strong bonds will inevitably stem from
commonalities discovered in simple conversation
Power of Networking
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POWER
OF
NETWORKING
Making the Connection Networking requires good skills in creating
rapport and starts with simply listening Wisdom in a nutshell:
Is essential for new jobs & business contacts Helps find hidden opportunities that set you
apart Indirect is better than direct--use a friend to
introduce you to your target contact Helps to overcome natural shyness, fear of
using people, and fear of rejection
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POWER
OF
NETWORKING
Build Your Network Three techniques:
1. Increase your range of contacts constantly
2. Build a network of partners for new opportunities
3. Reach targeted individuals in two ways—directly or indirectly
Build visibility by raising your profile Go to every social gathering you possibly
can Be visible without really trying
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POWER
OF
NETWORKING
Visibility Without Really Trying Ask a question or make a point in a
meeting Write letters to your industry magazine Introduce yourself to lots of people Discuss a book with an industry leader Wear brightly colored clothes Make people laugh Have an opinion, but keep an open mind Most important of all, use the Internet
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POWER
OF
NETWORKING
Mentoring CommunitiesLinkedIn-- Lets you see the whole network of people through trusted friends. If your 20 connections each connected with 20 more of their own, you would be able to make contact with more than 150,000 professionals.
Networking for Professionals -- Designed for professionals from numerous occupations. Build your business, improve your client base, and/or advance your career. First month is free; each month thereafter is fee-based.
iMantri -- Peer-to-peer community site that facilitates connections between mentors and mentees and also provides a framework and tools for fostering mentoring relationships online.
Ecademy.com -- Aims "to build the world's largest trusted business network by connecting people to each other - more than 20,000 members from 120 countries learn, network, and develop their careers together.
MyWorkster.com -- specializes in building exclusive, professional College networks. These networks allow members to brand themselves through professional and social content in an effort to advance their career.
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POWER
OF
NETWORKING
Discussion Groups & BoardsCataList -- the online catalog of groups that operate using LISTSERV software. Browse more than 52,850 public lists on the Internet. A bonus: each list is shown with current number of subscribers.
Google Groups -- enables you to search for discussion groups in your career field by entering a keyword. (Powered by the best search engine on the Web: Google.)
listTool.com -- a free tool that makes the process of subscribing, unsubscribing and sending commands to 878 mailing and discussion lists (in categories such as law, art, music, computers, news, business, humor and more) easy. Search for lists by keyword(s).
Tile.net -- a comprehensive list of Internet-based resources, including discussion and information lists, Usenet groups, and more. Browse by name, description, and domain.
Yahoo Groups -- where you can join or start a group on just about any topic.
Yuku -- (formerly ezboard) offers profiles, image sharing, blogs, and discussion boards all in one place. You can have up to five Yuku profiles.
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POWER
OF
NETWORKING
Relationships really count when a project starts to unravel
The cornerstone for success in any relationship is to: Establish processes to encourage
communication Make expectations clear, up-front
Good Relationships are Key
24
GOOD
RELATIONSHIPS
Resources
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The Best of Effective Networking for Professional Success—About.com.HR Building Relationships in Project Management—Projectsmart.co.uk Work With People: Interpersonal Relationships, Conflict Resolution—
About.com.HR Fight for What's Right: Ten Tips to Encourage Meaningful Conflict—
About.com.HR Training, Development, and Education for Employees—About.com.HR Project Relationship Management and the Stakeholder Circle™—
Mosaicprojects.com Tools for Networking on the Internet—Quintcareers.com Cross-Cultural Collaborations—Wachovia Learning Connection PDEV2230 Valuing Team Diversity—Wachovia Learning Connection PDEV1604 The Empowered Manager: Positive Political Skills at Work –Peter Block Kings of Infinite Space—James Hynes Semi-Annual Employee Engagement Index (EEI) –Gallop Management Journal Effective Networking for Professional Success: Making the Most Your Personal
Contacts (Better Management Skills Series)—Rupert Hart
Establish a Relationship Culture Getting Personal Supplier Relationships Power of Networking Good Relationships are Key
Summary
“…everybody can be a project manager. The ones with good people skills will do better for sure” – Jack Turchish
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