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E. Sustaining Team Momentum
Reduction Team Conflict
• Team Bonding• Conflict resolution• Grey Areas• Resource allocation• Development
MANAGING CONFLICT
Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Conflict can be negative. However, constructive, or functional, conflict benefits the main purposes of the organization and serves its interests. Too little conflict can lead to indolence; too much conflict can lead to warfare.
SEVEN CAUSES OF CONFLICT ARE
(1) competition for scarce resources,
(2) time pressure,
(3) inconsistent goals or reward systems,
(4) ambiguous jurisdictions,
(5) status differences,
(6) personality clashes, and
(7) communication failures.
STAGES OF GROUP & TEAM DEVELOPMENT
A group may evolve into a team through five stages.
(1) Forming is the process of getting oriented and getting acquainted.
(2) Storming is characterized by the emergence of individual personalities and roles and conflicts within the group.
(3) In norming, conflicts are resolved, close relationships develop, and unity and harmony emerge.
(4) In performing, members concentrate on solving problems and completing the assigned task.
(5) In adjourning, members prepare for disbandment.
E. Sustaining Team Momentum
Team Bonding
• Team Expectations
Expectations
Do, More, Stop
• Team Bonding
TEAM BONDING
Hope for the Company future
Personal Level
a. Background
b. Achievements – Personal/Work
c. Strengths
Department Level
a. Achievement
b. Structure
TEAM BONDING
Corporate Level
a. Behaviours
b. Positive
c. Wish List
TEAM EXPECTATIONS
1. Your three expectations
2. My Three expectations
TEAM FEEDBACK
You commented on Yourself
You share your
Strength and Potentials
Your partner feedback on
Your strength and potentials
TEAM FEEDBACK- GAMESThe Speed of Trust, you and your team should perform the “Continue/Stop/Start” inquiry. To do so, plan a meeting in a meeting room equipped with a flip chart or white board to write down team comments as the meeting progresses. Before you begin any meeting, start with a prayer for guidance and direction. Then, ask these three questions, one at a time, and encourage input from all members of the team.
1. What is the one thing we are doing that you think we should CONTINUE doing?
2. What is the one thing we are now doing that you think we should STOP doing?
3. What is the one thing we are not doing that you think we should START doing?
RULES FOR THE MEETING1. I may disagree, but I will not be disagreeable.
In conflict, when people become disagreeable the situation gets personal and the problem can’t be resolved. Acknowledge the other person’s concerns, without agreeing with them.
2. I will treat others as I want them to treat me.
Treat others as you would like to be treated and stay focused on the problem. Speak to the other person, maintain eye contact and speak in a tone of acceptance and tolerance.
3. I will remain true to my convictions and beliefs.
You don’t have to change your fundamental beliefs to solve the problem. Treat each other with respect and acceptance.
4. I will actively listen to my fellow team members.
Active listening promotes better communication and has a calming effect in emotional situations.
A FEW TEAM TIPS:
Create a team where members know it is safe to make mistakes. Encourage others to take appropriate risks and to learn from failure so you create a team with high trust, high synergy and productivity. Develop a system where team members feel safe to give feedback.
Separate the people from the problem. If you focus on the person, they may feel guilty. If you focus on the problem, the person can be objective about their own responsibility.
Attempt to understand the other person first before being understood. It builds trust.
Elect the best idea to resolve the problem. The solution must meet the goals of the team and the parish, school or agency. Stay on track and focused on the goal.
Watch for patterns in communication. Shouting, avoiding, changing the subject, rolling eyes and giving ultimatums are disruptive and can pull the focus off of the goal of solving the conflict.
E. Sustaining Team Momentum
Reduction Team Conflict
•Conflict resolution with AI Method
WORKSCOPE Discover
Share with the team of the moments you have felt most engaged, most alive and most excited?
Share with the team of your three achievement s at work?
Team Planning
WORKSCOPE
Dream/Desirable future state
What is your desirable future for the team?
Team Planning
WORKSCOPEDesign
Choose three of the dreams.
Develop the action plan for
each dream
Present your process of achieving the
dream.
Invite feedback from the audience
Team Planning
WORKSCOPE
Destiny
Who do what by when
Set the date for review
Team Planning
GREY AREAS
Employees Role Employees Role Grey Areas Potential Conflict
Solution
KS Chew Training Admin
Ros OperatorTraining
Staff recertification records
Date of submission to synchronize LMS system
Collect data a week early
Hand shake both software
GREY AREASEmployees Role Employees Role Grey Areas Potential
ConflictSolution
RESOURCE ALLOCATION
Conflicts over staplers, copier use, computer access, and room temperature seem minor, consider the implications.
Employee Department Current Resources Needs
Future Resources Needs (1-2 years)
Karimuddin OTG LMS
Multimedia Upgrade – 3 unit computers
LMS learning Module
LM Ho Technical Training Recruit 4 Technical Trainers
Cubicle for 3 technical trainers
2 Technical Center Set up RM 100K each
RESOURCE ALLOCATION
Conflicts over staplers, copier use, computer access, and room temperature seem minor, consider the implications.
Employee Department Current Resources Needs
Future Resources Needs (1-2 years)
DEVELOPMENT
Teach and encourage better communication
Employees learn to express their thoughts and feelings in ways that resolve conflicts rather than escalate them.
Job Rotation (6 months to 1 year) and Job Shadowing ( 2 weeks)
Change and vary team job assignments to increase understanding
Profiling to understand areas strengths and developmentMBTI, Personality Plus, DISC
LEADERSHIP BEHAVIOURS
1. Be Fair
2. Share info to all parties
3. Spend time with your employees