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Raising all the ships on the sea
David GurteenGurteen Knowledge
The future of learning and collaborative work
Future of learning & collaborative work
Sharing
Learning
Collaboration
Autonomy
Sharing
Tragedy of the commons
Depletion comes with use
Cornucopia of the commons
Abundance comes with use
If I have seen further than others,
it is by standing upon the shoulders of giants.
Sir Isaac Newton
Standing upon the shoulders of giants
We all need to raise the ships on the sea
By contributing to the commons: blog, tweet, wikipedia, quora, articles, forums, talks
Learning
Kindling the fire
The mind isn’t a vessel to be filled, it’s a fire to be kindled.
Plutarch
Conversation is the most powerful learning
technology ever invented.
Jay Cross, Informal Learning
Conversation is a powerful learning tool
For all our knowledge, we have no idea what we're talking about.
We don't understand what's going on in our business, our market, and our world.
KM shouldn’t be about helping us to know more. It should be about helping us to
understand.
So, how do we understand things? It's through stories that we understand how the world
works.
David WeinbergerThe Cluetrain Manifesto
We understand the world through conversation
Collaboration
Doing things to people
How do we make people share? How do we incentivise people? How do we motivate people? How do we get people to engage? How do we make people use the
system?
An innovative, healthy organization requires
that we work with people rather than do
things to them.
Alfie Kohn
We need to work together
Rewards
Research shows that giving rewards (even praise) actually results in worse performance and undermines intrinsic motivation.
To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of
work as a result of any reward system.
Alfie Kohn
Punished by rewards
Rewards punish Rewards rupture relations Rewards ignore reasons Rewards deter risk taking Rewards undermine interest
Credit: Alfie Kohn, Punished by Rewards
If we don’t reward what do we do?
Alfie Kohn
Pay people well Pay people fairly Then do everything possible to make
money (rewards) off people’s minds
Incentives, bonuses, pay-for-performance-plans and other reward
systems violate this last principle by their very nature!
Bob Buckman
Our approach to KM is far more than stick or carrot.
"Knowledge Sharing is your job. Do it!"
As a reward you may keep your job.
Daniel Pink
Drive: The surprising truth about what motivates us
Provide opportunities for Autonomy Mastery Purpose
Love what you do
Loving what you do is a more powerful
motivator than any goody including
money.
Alfie Kohn
Autonomy
The Power of Positive Deviance
Positive Deviance is an approach to instigating behavioral and social change
The Vietnam Story
At the start of the pilot 64% of children in the pilot villages were malnourished.
At the end of the two year pilot, malnutrition fell by 85%.
Credit: Flickr Sondra Stewart
Principles
Avoid grandiose aims.
Start with the problem.
Participants are not coerced.
The facilitators only teach and support the process.
All stakeholders are encouraged to be involved.
The community discovers the solution for itself.
If solution repeated - start again.
Key success factor is OWNERSHIP of the problem and the solution.
Best practice is avoided.
Credit: Flickr Sondra Stewart
Autonomy
Google AMP DSE And others
The Future
The best way to predict the future is to create it.
Peter Drucker
David GURTEEN Gurteen Knowledge Fleet, United Kingdom
Tel: +44 7774 178 650 Email: [email protected]
www.gurteen.com
Licence
You may use these slides under the following Creative Commons Licence
Attribution-Share Alike 2.0
http://creativecommons.org/licenses/by-sa/2.0/uk/
