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Bart De Moor
Europe's leading provider of Enterprise FeedBack Management
Headquarter Norway (Oslo)
17 offices through Europe
+ 300 Employees
+ 27.000 Users
+ 5.000 Companies
92% Happy Customers
Who are we?
Web-based services for relationship development through the collection, analysis and follow-up of business critical information.
First you Ask and then you Act – Ask & Act™.
Our customers achieve better financial performance through increasing the satisfaction and loyalty among their customers and employees.
What is EFM?
How does QuestBack works with you?
Unlimited support & quality control
Unlimited use
Brand made look & feel
Collect FeedBack via
Easy to use reports, analyze and Follow-Up functions
95% of all organizations collect feedback regularly from their relations (Ask)
35% actually act upon it / make changes!
only 10% inform the respondents regarding “what happens now” (ACT)
Gartner Group Research indicate that:
“Use the data, or don’t bother surveying the customer”
Gartner, May 2009
Gartner is the world’s leading information technology research and advisory company.
• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality
• E-Newsletter tailored to customers’ needs
• Internal notification to Key Account Manager (KAM)
• KAM email or call-back to customer
• Positive customer experience resulting in increased customer satisfaction
Ability to Act An example
“Automated email alerts work” Gartner, May 2009
Enterprise Feedback Management
Our USP’S
Easy to useFollow-up (with minimum of workload)Unlimited useUnlimited supportUnlimited quality control
One fix fee / year
Contact:Bart De MoorSales [email protected] 699 008