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Developing a drug & alcohol policy and communicating it to staff Accommodation issues surrounding addictions in the workplace Dealing with addiction-related misconduct Drug and alcohol testing in the workplace Recognition, intervention, and support: employee, employer, and community involvement in rehabilitation, recovery, and the reintegration process
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Managing Addictions in the Workplace
Dec 5 2:50 pm Infonex Whitehorse
Chris Hylton, MACG Hylton & Inc.
800 449-5866 [email protected]
Agenda
• Developing a drug & alcohol policy and communicating it to staff
• Accommodation issues surrounding addictions in the workplace
• Dealing with addiction-related misconduct• Drug and alcohol testing in the workplace• Recognition, intervention, and support:
employee, employer, and community involvement in rehabilitation, recovery, and the reintegration process
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Do you have any workplace issues we can try and solve for you in this session?
Types of mental health : Addictions
Definition: being abnormally tolerant to and dependent on something that is psychologically or physically habit-forming
Examples: alcohol, drugs, gambling, shopping, eating, etc
What is Mental Health?
• World Health Organization defines mental health as "a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community”
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What is Mental Health?
People learning and able to cope with:
Stress– Changes in life and the workplace– Demands in the workplace– Home life – Work life
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What is this?
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Freud
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Love and work are the
cornerstones of our humanness
http://www.freud.org.uk/
and you wonder why we work?
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• “No other technique for the conduct of life attaches the individual so firmly to reality as
the emphasis on work; for his
• work at least gives him a secure place
in a portion of reality,
in the human community”
“Therein we have one of the fundamental paradoxes we face today:
Work is good for your mental health and work can make you crazy”
Out of the Shadows at Last: Transforming Mental Health, Mental Illness and Addiction Services in Canada (2006), Standing Senate Committee on Social Affairs, Science and Technology, Honourable Michael J. L. Kirby, Chair
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Presenteeism
Absenteeism
Extended Health Claims
Disability Claims
Lost Productivity
Effect at work
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Mental Health – Overlapped by Addictions
25% of adults in a year have anxiety, phobias, panic attacks,
depression, bipolar/manic depression, OCD, ADHD,
schizophrenia, or suicide, with half having multiple MH
conditions at same time
45% of mental health cases also have medical conditions –
pain, heart disease, COPD, diabetes, asthma, hypertension,
cancer, sleep problems 1 in 3 mental health cases also have substance or other
addiction problems at the same time
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Abusers in Past Year as Percentage of Adults (Canada)
20 19 15 14 2
Alcohol Tobacco Medications Marijuana Illicit Drugs
Source: Attridge & Wallace (2009), MacMillan et al. (2009)13
Behavioural Addictions Increasing
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Addiction Rate in Adult Population
Historical Trend
Gambling 5% problem; 2% pathological
Increasing
Sex 3% to 6% Increasing
Food / Eating 5% women, <1% men Increasing
Internet Use 1% unknown Increasing
Workaholism 1% unknown Increasing
Addictions are in the Workplace
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Most people with addictions have jobs and are actively in the workforce
Alcohol and drug use tends to be higher among smaller size employers and in certain industries: ◦ construction and oil/gas mining◦ transportation ◦ installation, maintenance and repair◦ arts, entertainment and recreation◦ accommodations and food services◦ retail service occupations
Workplace Demographics
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It Starts Young. Younger age workers are most at risk for
developing mental health and substance abuse problems,
as these often start in the teens and early adulthood. This
age group is most relevant for prevention activities, early
screening and brief interventions.
It Gets Complicated. Older age workers may experience
declining health status due to the cumulative effects from
undertreated mental health and addiction problems. This
age group is most relevant to integrated care approaches.
Alcohol and Drug Addictions Costs to Society: Canada
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Combined costs of: health care law enforcement work productivity disability premature death
Average $1,267 per every citizen
Source: Single et al (1996); Rehm et al (2006)
Other Workplace Consequences
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Majority of all addiction related costs (61%) are in area of diminished on-the job work productivity and unscheduled work absence.
Addictions also are also associated with higher health care costs, worker injuries, disability claims, workgroup morale problems, job turnover, and company risks for safe work environments, equipment loss and lawsuits.
Source: Attridge (2008), Attridge (2009)
Why is the problem to difficult and complicated?
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ANY IDEA WHAT CAUSES ADDICTIONS?
Various Theories
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Moral Model – only a “bad person” gets addicted and can’t quit
Disease Model – what are the genetic and neurobiological factors involved?
Behavioural Model – what is rewarding to the person about their addiction?
Early Environment Stress – what kinds of toxic stress (abuse, trauma, low SES) was experienced as a youth or in past?
How does someone get addicted
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Traditional Continuum Model of Progression Toward Substance Abuse (Alcohol/Drug):
Source: Attridge & Wallace (2010)
Epigenetic Neuroscience Research
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• “This is an extraordinary moment in the science of mental disorders. The intellectual basis of psychiatry is shifting, from reliance on psychological principles and theory to research findings and understanding the brain through neuroscience.”
Dr. Thomas Insel, Director of the National Institutes of Health (NIH – US) (Journal of Clinical Investigations, 2009)
New Research - Epigenetics
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Links Addictions to a Combination of Genetic and Biological Factors that Interact with Early Child Development Experiences
The Greek prefix epi- in epigenetics implies features that are "on top of" or "in addition to" genetics; thus epigenetic traits exist on top of or in addition to the traditional molecular basis for inheritance.
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development in utero and in childhood, environmental chemicals, drugs and pharmaceuticals, aging, and diet
Results in cancer, autoimmune disease, mental disorders, or diabetes among other illnesses. National Institute of Health
Source Wikipedia: National Institute of Health
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Care and Prevention
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• Can the problem be treated or prevented?
Range of Treatments
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self-help (often many failed attempts) = weak group-based peer-support programs (AA) = modesttalk therapy - cognitive behavioral therapy (CBT) =
best evidencebrief residential detox with counseling = good
evidence for severe casesRx medications and general medical care = mixed
evidenceharm avoidance programs = emerging good evidenceScreening and Brief Intervention = best evidence
What Treatments are you Familiar With?
• Have they worked?• What is the cost?• What about the relapse?• How was the return to work monitored?
Addiction is a Life-long Condition
Source: Cleck & Blendy (2008)
The Addiction Cycle Often Repeats Over Time, Even with Treatment and Can Worsen
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Solution
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• Screening• Brief intervention• Referral for treatment• Study by Institute for Health Economics
and Alberta Health last year• Organizational Interventions for the
prevention of Workplace Stress Jan 2009 http://www.ihe.ca/documents/Interventions_for_prevention_of_workplace_stress.pdf
Overview from “35,000 Feet”
Alcohol Screening, Brief Intervention and referral to Treatment (SBIRT) is the leading way to help employees and businesses to
reduce the impact of unhealthy alcohol use.
Screenings
Brief Intervention
Referral to Treatment and Follow-Up
SBIRTScreeningUse a valid, brief (5 minutes or less)
standardized questionnaire about quantity,frequency and consequences of alcohol use.
Referral to Treatment and Follow-up Linking your client to specialized
addiction treatment and staying with the client to support sustained success.
Brief Intervention A behavior change strategy focused
on helping your client reduce or stop unhealthy drinking.
Four Patterns of Alcohol Use
5%
20%
35%
40%
High Risk
Low Risk
Moderate Risk
No Risk
No Risk:Those who never drink alcohol.
Moderate Risk:Those who regularly exceed one of the recommended daily, weekly or occasion limits for alcohol consumption.
Low Risk:Drinkers who never exceed the recommended daily, weekly and occasion limits for alcohol consumption.
High Risk:Those who regularly exceed 2 or more of the recommended daily, weekly or occasion limits for alcohol consumption.
High Risk5%
20%Moderate Risk
35%Low Risk
40%No Risk
*Backgrounder | 2008 | The Case for Low-Risk Drinking Guidelines for BC | www.heretohelp.bc.ca
How do you know you are an alcoholic?
• Any ideas?
Alcoholism, also known as alcoholdependence, is a disease with four
primary symptoms:
• Craving − A strong need or compulsion to drink.• Loss of control − The inability to limit one’s drinking on
any given occasion.• Physical dependence − Withdrawal symptoms, such as
nausea, sweating, shakiness, and anxiety occur when alcohol use is stopped after a period of heavy drinking.
• Tolerance − The need to drink greater amounts of alcohol over time in order to get the desired effect.
Source: US Nat’al Institute on Alcohol Abuse & Alcoholism
Workplace Solutions - Morale
• Make the work place a positive place!– Celebrate birthdays– Celebrate holidays– Team building exercises: staff day at the
movies, staff day in the park, etc
• Sit fighting co-workers down and help solve the issues between them
• Teambuilding workshops• Have a zero tolerance policy
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• Performance Appraisal• Make it employee focused• Career path• Training• Tools they need• Job description updated
Workplace Solutions – HR Forms
• NO BULLYING!
• Bullying any co-worker on or off the workplace is still an offense
• Creates low self-esteem and toxic work environment
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Workplace Solutions – HR Policies
• Absenteeism Management
• Establish average absentee rate
• Place those x% above, in an Absenteeism Management Program
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Workplace Solutions – HR Policies
Policies are only as good as their communication
Managers need support on how to act and react
Workplace Solutions: Manager Training Agenda
What do substances look like? What do they do?
Enabling, Privacy, Rights
ER and EE Obligations
Treatment, Support, Accommodation
Performance Management
Prevention, Recognition, Response Skills
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What is an “Employer of Choice”?
• Any employer of any size in the public, private or not-for-profit sector that attracts, optimizes and retains top talent… because the employees choose to be there
Work Life Balance
• It is important to find the balance in life: family, work, school, and any other side projects or important aspects of your life
• Canadian workers spend about 60% of their waking hours at work
Workplace Wellness
“Research shows that most employees believe the workplace is an appropriate and effective place to promote health and well-being
issues.”
Solution: Prevention!
Planned action to stop the development of addictive behaviours, and promote health enhancing behaviours
Physical Solutions
• Prevent physical illnesses by offering employees time to stretch, walk, exercise, etc
– For example: offer gym memberships
• If one person is sick in the office, send them home! One person sick is better than everyone being sick.
Workplace Solutions
• Make the work place a positive place!– Celebrate birthdays– Celebrate holidays– Team building exercises: staff day at the movies,
staff day in the park, etc
• Sit fighting co-workers down and help solve the issues between them
• Have a zero tolerance policy
Management Support
• Wellness programs
• Have an open door policy
• Listen to your staff and make sure they’re happy where they are
Workplace Wellness
• Does anyone have any programs they wish to talk about please?
Trend #2 - Health and Wellness Programs
48CG Hylton 48
Why? Employee Productivity
• Absenteeism• Presenteeism• Stress• Chronic Disease
CG Hylton 49
Common Chronic Disease Risk Factors
High Blood Pressure
Type 2 Diabetes
High Cholesterol
COPDLung
Cancer
Respiratory Disease
Cancer of Pancreas, Bladder, Kidney
Colon Cancer Breast
Cancer
ProstateCancer
Cancer of mouth, pharynx,
larynx, esophagus, liver
Heart Diseas
eMental
Disorders
Overweight/ Obesity
TobaccoSmoking
Unhealthy Diet
Physical Inactivity
AlcoholConsumption
Musculoskeletal
Renal Disease
Source: Ontario Ministry of Health and Long-term Care
CG Hylton 50
Employee Health Today
Most individuals are stuck in the “pre or contemplation” stage, High risk individuals will change health behaviors given the right coaching. Challenge for Employers: Engage employees who want to make this change
ContemplationPreparation
ActionMaintenance
Completion
Pre-contemplation
Risky Behavior
Permanent Behavior Change
Source: Mike Humphrey and Erika Van Flein of the University of Alaska.
51CG Hylton 51
What is an EAP?
• Mental health assistance for EEs and their families
• So EEs may concentrate on work• Short service model• Coordinates response to critical incidents
in the workplace• Deals tangentially with addictions
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Typical Reasons for Calls to EAP
Substance Abuse
Family
Stress
Depression
Alcohol
Workplace
25%
22%
25%
18% 8%
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Reasonable Cost
• EAP costs fraction of average medical or dental plan
• $200 per ee per mo for Dental insurance• $5 per ee per mo for EAP
What Price?
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Stitch in time
• If mentally, employees believe “I am disabled” is their natural state = difficult to cure
• “I am temporarily having some difficulties that I with help of the EAP I will be able to overcome!” = easy to cure
• Prevention key
EAP Cost
• Our EAP• No cost to set up• $125 per hour cost
• Less expensive than programs that charge a set amount per ee per month
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Cost Comparison
• 100 ees• 5% use plan• 3 sessions each• 15 sessions x 125 = $1,825
• vs 100 x $4.50 x 12 = $5,400
Case Study - Jack
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Safety-sensitive, oilfield construction
Knee surgery due to work accidentseveral years before
Military Veteran, previous treatment for PTSD
Missing work — leaving early, coming in late, called in sick, spoke to YOU
Expressed suicide wish, disclosed drug use, asked for help
Response to Jack
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Immediate appointment toassess safety and stabilize
Immediate EAP or substance abuse specialist
Employer input to counsellor
• Observations of behaviour• Performance• Previous assessments/testing• Any other pertinent work history
• In cooperation with EAP Program
• Set schedule of counselling appointments over 24 months
• Monitoring of compliance with substance abuse recommendations, e.g. inpatient treatment, abstinence, & 12-step programming
• Regular reporting of attendance
• Option to coordinate on-going substance testing
2 Year Relapse Prevention Program
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Drug & Alcohol Testing
• Discrimination rules• No pre-employment
testing• No random drug
testing• No alcohol testing
for non-safety sensitive positions
• Safety sensitive position is one where impairment due to drug or alcohol use could result in injury to self or others
When Can you Test?
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When can you test?
• Random alcohol testing for safety sensitive positions ok
• Drug or alcohol testing for “reasonable cause” or “post-accident” is ok
How nice should you be?
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Consider: Is it better to fight discrimination suit than injury or death claim caused by a drunk or impaired employee?
Disclaimer: I am not a lawyer
Face to face Therapy
Research conclusively shows that traditional face-to-face (FTF) psychotherapy is generally effective for mental health issues
Mental health and addiction problems are common to the workforce, overlap with many medical conditions and have negative consequences for the person and the company
Source: Lipsey & Wilson (1993), NICE (2008), Seeling & Katon (2008)
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Access not always possible
But, access to and use of FTF treatment is problematic. Less than 1 in 3 people affected get quality care FTF care also is not uniformly effective for
all patients even when received
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•Telephonic therapy for mental health has been tested in more than 30 research studies.
·The general conclusion is that telephonic therapy is effective or at least promising in most of the empirical tests conducted. Cognitive Behavioral Therapy (CBT) has been the most commonly used form of intervention.
·Telephonic therapy services are effective for many conditions: Anxiety, depression, panic disorders, substance abuse, trauma, PTSD, and others.
Summary of Research Internet Counselling
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• Internet-based forms of psychotherapy (e-mail andweb tools) also shows initial support in over 20 research studies; many with RCT study designs.
·Online therapy services and tools appear to work best for certain kinds of patients, when used to support other ongoing therapy, and for use as self-care and relapse prevention.
·Positive clinical outcomes have also been obtained with therapist use of the Internet to interact via e-mail for patients with depression, anxiety, social phobias, PTSD, eating disorders, and panic disorder.
·Source: Griffiths & Christensen (2006), Reger & Gahm (2009)
Summary of Research Internet Counselling
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Conducted in UK by Kessler et al. (Lancet, 2009)
It used an online, real-time CBT intervention for 113 patients, compared to 97 cases with care as usual by a general medical practitioner.
In-person assessment of diagnosis and symptom severity, followed by a series of ten hour-long sessions of online text-based (e-mail) interaction with a mental health therapist.
After treatment, more patients recovered from depression in the online treatment group (38%) than in the control group (23%). This effect also was found at 8-month follow-up (42% and 26%).
Source: Kessler et al. (2009)
What did we miss?
Developing a drug and alcohol policy and communicating it to staff
Accommodation issues surrounding addictions in the workplace
Dealing with addiction-related misconduct
Recognition, intervention, and support: employee, employer, and community involvement in rehabilitation, recovery, and the reintegration process
W75
Thank You!
Questions?
Resources America’s Health Insurance Plans - www.ahiphiwire.org/wellbeing
Centers for Disease Control - www.cdc.gov/nchs/fastats/hinsure.htm
Canadian Institute for Health Information - www.cihi.ca
EASNA www.easna.org/purchasers.php
Gallup-Healthways Well-Being Index™ - www.well-beingindex.com
Health Canada – Healthy Living - www.hc-sc.gc.ca/hl-vs/index-eng.php
Health Promotion Advocates http://healthpromotionadvocates.org/sources_detail_documents.htm
IHPM - Institute for Health and Productivity Management - www.ihpm.org
Mental Health Commission of Canada - www.mentalhealthcommission.ca
National Wellness Institute - www.nationalwellness.org
WorldatWork: global human resources association focused on compensation, benefits, work-life and integrated total rewards - www.worldatwork.org
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