Project management meets Web 2.02009 Henk-Jan van der Klis & Rick Mans Capgemini

Introduction

2009 Capgemini

Architect / Social Media StrategistF66 Business Analysis - SAP - Data Centric

Services & Testingwith Capgemini since 1/4/2007

Rick Mans

Engagement manager B52 Insurance & Pensions

with Capgemini since 1/1/1999

Henk-Jan van der Klis

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

TechnoVision 2012: The YOU experience

iPodification Rich Internet applications

Mashup applications

Role-based user portals

•New generation of user interface technologies and Internet-based collaboration platforms•A customized experience for users allowing them to connect freely to the outside world to act, interact, collaborate, co-create, learn and share knowledge•A new generation of technology with a myriad of features that will change the habits of buying and communication

Characteristics

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

TechnoVision 2012: From transaction to interaction

•Organisations and individuals in a continuous cycle of learning, creating and collaborating•Creating additional value through business innovation with markets, players and consumers constantly shifting position•Global ‘open’ markets where information on available products and vendors vastly increases the competition compared to the levels of existing localised ‘closed’ markets

Characteristics

Social collaboration tools / Wiki-nomics

Free agents nation 

Smart business networks

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Máxime Verhagen - Twitter en TwitPic live vanuit de Trêveszaal

• @maximeverhagen biedt inkijkje, maar• Hij wordt wel berispt door Balkenende

Transparency rules?

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Twitter among surgeons – offshore communications

•For the second known time, surgeons "Twittered" last week during surgery•Doctors used social-networking site Twitter to give updates about the procedure•Following along online were other doctors, medical students and the merely curious•Surgeons hope twittering will help educate other doctors and the public

Story Highlights (February 17, 2009)

Web 2.0, when used in the context of analysis and promotion of web technology, refers to a perceived second generation of web-based communities and hosted services — such as social-networking sites, wikis and folksonomies — which aim tofacilitate collaboration and sharing among users.

Technovision definition

Web 2.0 is a term describing the changing trends in the use of World Wide Web technology and web design that aim to enhance creativity, communications, secure information sharing, collaboration and functionality of the web.

Wikipedia definition

Web 2.0: Community, Communications, Collaboration and Creativity

Web2.0 defined

2009 Capgemini

2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Trustworthy information: share with and use from others

•Where do you search for information?•What’s a trustworthy source of information for you?•Are you a ‘newsmaker’, ‘aggregator’ or source of information to others?•Do you agree with ‘Knowledge is power, sharing knowledge is more powerful’?

Some questions

Project Management 2.0 (social project management) is the natural evolution of project management practices brought by Web 2.0 technologies. This second-generation Web environment has imposed itself by virtue of new Web services and applications, which quickly replace traditional project management software. Such applications include: blogs, wikis, collaborative software, etc. With broadband as the new utility, virtual teams now can work together much more efficiently by utilizing the new-generation, Web-based project management tools.

These tools challenge the original definition of project management. Project Management 2.0 represents a dramatic shift toward having collaboration as the heart of project management. The transformation appears in the role of the project manager and in the interaction with clients.

Wikipedia definition

Project management 2.0?

2009 Capgemini

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IPMA Projectie december 2008

Project management, tools and collaboration illustrated

2009 Capgemini

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IPMA Projectmanagement Parade april 2009

•Projectmanagement wiki (Capgemini / IPMA-NL)•Confluence wiki at Achmea projects

Wiki for communication and knowlegdge sharing

Project management meets web 2.0 illustrated

2009 Capgemini

• LinkedIn• Plaxo

Profile, resume for hiring

• Basecamp• Comindwork

Web-based project management

•Remember the Milk•GTD Inbox for Gmail (Firefox add-on)

Getting things done

• Project Management Groep Nederland (@ LinkedIn)• IPMA-NL (@ LinkedIn)• PPMNG• Ikdoeprojecten.nl (@ Ning)

• Project Management Groep Nederland (@ LinkedIn)• IPMA-NL (@ LinkedIn)• PPMNG• Ikdoeprojecten.nl (@ Ning)

Social networks on project management

Project management meets web 2.0 illustrated

2009 Capgemini

• Sander Hoogendoorn • Henk-Jan van der Klis• Melle de Vries

Bloggers on project management (related topics)

• Capping IT Off • Mark Nankman• Nikhil Nulkar• Rick Mans• Lee Provoost

Bloggers on IT trends

Web 2.0 comes to Microsoft Outlook

2009 Capgemini

Wait a minute! Web 2.0 -> Collaboration as the heart of project management

2009 Capgemini

Consequences of Web 2.0

2009 Capgemini

Joining the Web 2.0 experience has a positive impact

Use LinkedIn and Plaxo to evaluate new hiresNew hires often participate in various online profile sites. Use it to your advantage!

Try before you buy

You can always access your e-mail, planning, project documents.

The web is always on

“Opening up” is the thing to do.Be transparent about everything involving your project, and invite participation.Get to know and trust your userbase: integrate their feedback in your iterations.

Transparency

Feed stakeholders. Give your stakeholders a platform for expressing their thoughts.

Communications platform

2009 Capgemini

Ignoring Web 2.0 could potentially bring bad things

Do you have a policy on blogging?Channel the enthusiasm of your blogging project members and stakeholders by either setting clear guidelines, or by fully trusting and allowing everything.

Blogging

Is your communication strategy tuned towards Web 2.0?Embrace the new, unconventional marketing opportunities that Web 2.0 brings!

Communication strategy

Unhappy stakeholders / customers tend to be very vocal!From the outside, no one can see if those unhappy customers represent a minority.

Unhappy customers

2009 Capgemini

Blogging policy extended

Web 2.0 benefits are mainly qualitative in nature

2009 Capgemini

– Increase employee attraction by using talents to participate in innovation.– Capture knowledge more efficiently.– Make data easily available and exchangable between departments.– Increase collaboration.– Be more agile and strategically lined up to target your competitors.

Web 2.0 applications allow you to

innovate

You can’t control conversations

2009 Capgemini

– Reputation is what other make of it. The ‘outside world’ creates and breaks reputations.– If you do not participate in this conversation with the ‘outside world’, the ‘outside world’

will define your reputation.– Texts on internet are always there.– Damage control

You are what others tell about you

Een goede (online) reputatie komt te voet en gaat te paard

What are people telling about you? What are they telling about your project, program, client or Capgemini?

2009 Capgemini

There are many web 2.0 alternatives to a water cooler or coffee machine

Is your project scope unique or do you try to reinvent the wheel?

2009 Capgemini

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Project management knowledge & practices are freely available online

2009 Capgemini

Projectmanagement wiki – PRINCE2

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Deliver – Unified project management

Web 2.0 is about emerging trends. Do experiment just like Capgemini and us

2009 Capgemini

• Follow• Create• Engage

Bottomline

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Slideshare – presentations shared beyond company borders

•292 Capgemini related presentations: projects, research, methods, Capgemini service offerings, etc.•271 Capgemini colleagues are Slideshare users.•Our January 2009 version of Project management meets web 2.0 already got 1,259 views online.

May 2009 figures

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Yammer –Twitter-like microblogging within company borders

•2,211 Capgemini colleagues use Yammer, compared to 100 in January 2009.•16,490 messages•113 groups•Large user groups in the Netherlands, Nordic countries, India, UK•A proven stepping stone for:

•Updates to Cwiki•Questions and answers•Worldwide relationships

May 17, 2009 figures

2009 Rick Mans Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini2009 Rick Mans & Henk-Jan van der Klis Capgemini

Youtube – broadcast yourself

•387 Capgemini videos on service offerings, corporate communications, events, projects, personal experiences.•Upper left: Capgemini ZON (Heerlen)•Upper right: Salil Parekh on Capgemini India operations•Middle left: Capgemini Spain in SecondLife•Middle right: External ad campaign at Schiphol•Lower left: Capgemini BAS 2009 New Year’s event at Dolfinarium•Lower right: a walk at Les Fontaines

May 17, 2009 figures

Project management + web 2.0 = Project management 2.0?

2009 Capgemini

• Another marketing buzz word?• Does web 2.0 change project management or communications paradigms?

Does Wikipedia tell the truth?Traditional Project Management Project Management 2.0

Centralization of control Decentralization of control

Top-down planning Bottom-up planning

Authoritarian environment Collaborative environment

Implied structure Emergent structures

Limited/Restricted Access to the plan

Organized/Unlimited Access to the plan

Local Access to information Global/Live Access to information

Limited Communications within team

Unlimited Communications within team

Separate projects Holistic approach

Overly complex tools Easy to use tools

Rigidity of tools Flexibility of tools

Project management + web 2.0 = Social project management?

2009 Capgemini

• Is Agile project management the way to escape project management 1.0 failures?• Can every project assignment be broken into smaller projects?• What’s new?

Does Slideshare tell the truth?

Your questions & feedback, please (you don’t have to follow us on Twitter)

2009 Capgemini

http://www.capgemini.com/technology-blog/http://twitter.com/rickmans

http://www.linkedin.com/in/rickmans

Rick Mans

http://www.henkjanvanderklis.nl http://twitter.com/hjvanderklis

http://www.linkedin.com/in/henkjanvanderklis

Henk-Jan van der Klis