Maria javedMba IT

TOPIC

Quality planning and control

Main headings:

Introduction to the topic

Important sub-topics

Practical study of the organization

Swot analysis

Conclusion

recommendation

Introduction to the topic

◦ Quality planning: Identifying which quality standards are relevant to the project and how to satisfy them.

◦ Quality control: Monitoring specific project results to ensure that they comply with the relevant quality standards.

Quality Control

The main outputs of quality control are:◦ Acceptance decisions

◦ Rework

◦ Process adjustments

Some tools and techniques include:◦ Pareto analysis

◦ Statistical sampling

◦ Six Sigma

◦ Quality control charts

Organisational Quality Plan Content

An organisational quality plan is typically prepared by the Quality Manager and covers the following issues:

Quality objectives and goalsThe overall objectives of the quality management programme together with measurable goals to be achieved

Quality management system scopeWho and what will be impacted by the quality management system. For example: process scope, product scope, organisational scope

Organisation & responsibilitiesOrganisational structure, reporting relationships and roles and responsibilities for quality

Contd.... Resource requirements

Identification of the people and resources required to develop, use, maintain and improve the quality management system

Cost benefit analysisA quality program cost benefit analysis addressing issues such as: the cost of poor quality, the cost to improve quality and the cost benefits to be achieved

Activities and deliverablesThe quality management system elements will be produced/improved The quality management system development activities required

ScheduleThe timeframes in which the work will be achieved together with major milestones for quality management system element delivery, review and deployment.

Risk analysisAn analysis of what could go wrong together with strategies for risk reduction

Types of Quality Control

Internal Quality Control:This When a company

institutes protocol to check their system, this is called internal quality control.

External Quality Control:When products or data is

sent to an outside business not affiliated with the company, this is external control.

Proficiency Testing Quality Control:A special

type of quality control often done on a volunteer basis or to

gain accreditation is proficiency testing.

Quality Control Charts

A control chart is a graphic display of data that illustrates the results of a process over time.

The main use of control charts is to prevent defects, rather than to detect or reject them.

Quality control charts allow you to determine whether a process is in control or out of control.

When a process is in control, any variations in the results of the process are created by random events; processes that are in control do not need to be adjusted.

When a process is out of control, variations in the results of the process are caused by non-random events; you need to identify the causes of those non-random events and adjust the process to correct or eliminate them

Practical study of the organization

coca-cola

HIstory

Coca-Cola Enterprises, established in 1986, is a young company by the standards of the Coca-Cola system. Yet each of its franchises has a strong heritage in the traditions of Coca-Cola that is the foundation for this Company.The Coca-Cola Company traces it’s beginning to 1886, when an Atlantapharmacist, Dr. John Pemberton , began to produce Coca-Cola syrup for sale infountain drinks. Coca-Cola Beverages Sri Lanka Limited (CCBSL) has been honored with the prestigious National Quality Awards 2013, in the ‘Large’ scale manufacturing category.

Mission

To Refresh the World... In body, mind, and spirit

To Inspire Moments of Optimism... Through our brands and our actions

To Create Value and Make a Difference... Every where we engage

Vision

To became a market leader in ready to drink segment while adding best-in-class value to all stakeholders

SAFETY AND QUALITY OF COCA-COLA

We ensure consistent safety and quality through strong governance and compliance to applicable regulations and standards. We manufacture our products following strict policies, requirements and specifications provided through an integrated quality management program that measures all of our operations, systemwide, against the same global standards for production and distribution of our beverages. The program promotes the highest standards in product safety and quality, occupational safety, and health and environmental standards across the entire Coca-Cola system

Four strong strategic elements to increase consumption of the product The quality and the consistency of beverages needs to be

enhanced so that consumers are satisfied and they enjoy consuming beverages.

The credibility and trust needs to be built so that there is a very strong and safe feeling that the consumers have while consuming the beverages.

Consumer education is a must to bring out benefits of beverage consumption whether in terms of health, taste, relaxation,stimulation, refreshment, well-being or prestige relevant to thecategory.

Communication should be relevant and trendy so that consumers are able to find an appeal to go out, purchase and consume.

Quality policy

The Coca-Cola Company exists to benefit and refresh everyone it touches.For us, Quality is more than just something we taste or see or measure. It shows in our every action. We relentlessly strive to exceed the world's ever-changing expectations because keeping our Quality promise in the market place is our highest business objective and our enduring obligation.Consumers across the globe choose our brand of refreshment more than a billion times everyday because Coca-Cola is the saymbol of quality.

Merits

Good quality product are created.

Customer satisfaction is high.

The factory can rework and will be more care full in the future.

You don’t discover quality problems after the goods are delivered.

Demerits

In involve people and money

Sometimes quality control is not 100% efficient.

Include needing more man power to maintain quality control and adding more time to the initial process.

conclusion

We can conclude from this report that Coca Cola Company is meeting all the requirements of quality and is verily certified by it. It is operating using the right procedures and keepinga good control over them to ensure that customer requirements are met properly and wastage is minimum hence involving all the stakeholders in the decision making and continually improving the company’s performance.