for systemizing people operations

What is a Process & Procedure System?

123

COMPROSE everyone knows what to do

COMPROSE © Copyright © 2013

It’s your operational roadmap

Procedures

Detailed

Tasks Policies

Process

Business Goal

A GOOD system answers these key questions…

What is the expected result?

How do we get there? (How?) What

are the “best practices”? (Nuances)

Who does what when?

(Accountability)

What do we do if something goes

wrong? (Contingencies)

How can we improve?

Procedures

Detailed

Tasks Policies

Process

Business Goal

for systemizing people operations

Let’s look at some examples

Procedures

Detailed

Tasks Policies

Process

Business Goal

Goal:

Compliance, Standardized Training

Banking Client Example

New

Depository

Accounts

After auditors identified

weaknesses in the bank’s controls

and a lack of clear procedures, we

helped them create an easy-to-use

“system” for New Accounts.

Next up: Teller Operations and

Lending.

Goal:

Reduce Backlogs, Improve Service

IT Client Example

Application

Support &

Change

Management

The IT support staff of a large non-

profit organization was experiencing

backlogs and getting complaints from

end users. We helped them break

down their process into a system of

SOPs and set guidelines. This helped

them streamline the process and

ensure that change requests were

always handled in a standardized

manner.

Goal:

Reduce errors, decrease new-hire ramp up time.

Retail Client Example

Order

Fulfillment

After a national parts supplier

experienced a sharp decline in their

customer satisfaction rating due to

transaction errors, their CEO became

concerned. Due to fast growth, training

became haphazard. Using our Zavanta

software and method they were able

to create a rock-solid “Customer

Service System” for training new hires

and that enabled them to standardize

operations across store locations.

Operations Mapping™

Method

Process & SOP Software

ZAVANTA®

Process & SOP

Software

Learn more: comprose.com 123

everyone knows what to do

We help organizations design

Process & Procedure systems

that they can manage with, train from

and that regulators LOVE.

FDIC Toyota UCLA Clorox First Bank

Complete Nutrition Ecolab Wellpoint

Petro Valdez Refinery Fiserv Kansas Medical Center

AFBA Gannett Premera Blue Cross Blue Shield

Affinity Federal Credit Union Boston Private Bank

Florida’s Natural Growers City of Fresno

Peoples United Bank Sudarshan Eye Experts

VCU Health Systems/MCV Hospitals First Bank

COMPROSE 1-800-719-8964