Upload
satishdave
View
189
Download
0
Tags:
Embed Size (px)
Citation preview
1
About MedSolutions:
MedSolutions is a medical cost
management company that generates cost
savings as a consequence of improving the
quality of patient care and outcomes.
More details at www.medsolutions.com
Local and National programs
27+ MM members managed
55 Commercial, Medicare, & Medicaid health plans
1,000 employees, HQ in Nashville TN
7 million interactions per year with physicians and members
2
About Me:
Satish Dave, pronounced dặv′-vee
Chief Information Officer, MedSolutions Inc
- 23 years of business and IT experience across multiple industries- Currently leading all strategic and operational technology initiatives
for MedSolutions. Ownership for - information technology - claims operation - healthcare analytics shared service- operational excellence through Lean/Six Sigma
- In past led the information technology function of specialty paper company Appleton Papers Inc, largest manufacturer of carbonless and thermal papers
- Prior to this held various leadership roles with Concentra Inc, Coventry Healthcare, GE, Shop At Home Network, SETA Corporation, and CIL
- Holds Bachelor degrees of Electrical Engineering and Law
3
The world we live in…
4
5
6
Our “demand – supply” is off balance…
7
Larger horse. . . or a lighter cart!
Competing priorities…
8
It is everyday battle for all of us…
9
Who is this guy…
10
Operational EfficiencyInitiatives
Real-time SupportRequests
New ProductDevelopment
Interoperability needs
Speed to Market
Build System/Infrastructurefor growth and new world
Portfolio Management & Governance
Two opposing forces linked together:
IT in the sense of managing technology infrastructure is on the cusp of becoming a critical but nonstrategic asset like electricity.
Generic IT Strategic Value
o Commoditizationo Consolidationo Outsourcingo Cloud and Utility Computing
Today, the CIO is becoming increasingly thought of as a chief innovator, chief strategist, chief process officer, or all three.
o I for Innovation o Disruptive technologies o Postmodern business
Two third of CEOs believe that IT will make a greater contribution
during this decade.
11
Engage and Collaborate:
① Retaining customers with customer delight
② Enable growth through innovation
③ Cost management through better efficiency
④ Building responsive and flexible organization
⑤ Improving decision making through analytics and business
intelligence
⑥ Develop a team is technical smart but thinks like business
⑦ Balanced approach for disruptive technologies
Key business drivers -
Uncouple from past processes and beliefs. Create Measureable and
Auditable Financial Benefits for the Enterprise.
12
Engage and Collaborate:
o IT Strategy o Innovation o Enterprise
Architecture o Business Engagemento Requirements
o Corporate Strategy o Business Process
Design o Information
Management and Analytics
o Development and Maintenance
o Infrastructure Operations
o Vendor Management o User Support
o Corporate Strategy o Business Process
Design o Information
Management and Analytics
In addition IT function assumes a set of central roles that have no natural ownership
Many central roles are now duplicated in Finance, Procurement, Supply Chain, and other functions
IT “doing” roles are being externalized faster than other central “doing” roles.
IT Central
Think
Do
“Thinking” and “doing” roles require different skills, incentives, and business relationship.
13
Increasing collaboration:
14
Discuss IT as a Portfolio of Value and Risk:
15
Your people will make the difference:
① Wanted: Business Skills - IT staff will need business-centric skill
sets and will often have business backgrounds.
② Proactive communication instead of follow-ups
③ Customer focus and service excellence – wow your internal and
external customer
④ Enabler for growth through innovation
⑤ Ability to drive Operation performance and Project performance
Key to success is to have IT leadership who understands and drive the
vision of new IT in their day to day business interaction.
16
Listen to the future:
17
Be strategic.
Be focused.
Be great.
18
Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive BoardAlthough I believe that the information contained in this document has been obtained from reliable sources, but we are notresponsible for any errors or omissions contained herein or for the results obtained from the use of this information.
19