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This presentation talks to the challenges faced by sales and marketing executives in energy companies. Power Direct addresses these challenges head by delivering proven inbound and outbound telesales expertise for providers of energy services to Business and Residential customers.
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Inbound and Outbound Telesales in the Energy
Industry
Our Business is Building Your Business4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com
Common ‘Energy Telesales’ Challenges
1. Challenge - Acquiring high quality sales and minimizing ‘breakage’ on new sales.
2. Challenge - Low conversion rates on Inbound and Outbound sales.
3. Challenge - Desire to start telesales campaigns on a small scale, but need to ramp up quickly to acquire more customers at a lower cost per sale.
4. Challenge - Speed to market
5. Challenge - Finding experienced energy industry experts
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4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com
How Power Direct Addresses These Challenges
1. Power Direct has experienced energy sales agents. All calls are 100% digitally recorded. 100% of the sales are verified by our Quality Assurance Department.
2. Power Direct continually has the highest sales conversion rates and revenue per sale than it’s competition.
3. Power Direct has proven experience in ramping from 12 agents to100 within 6 months while reducing cost per sale.
4. Power Direct provides the scalability to penetrate markets with increase meters and revenue. Increase your market share and open up new markets seamlessly.
5. Power Direct has over 10 Years experience in the Energy Industry and maintains a staff of Energy expert agents and managers.
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4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com 4
Who is Power Direct?
Top 50 Largest Call Center in the USStarted in 1997Privately Held3 US Call Center Locations
Cleveland, OH (Pearl Road) - 90 seatsCleveland, OH (Euclid Ave) -140 SeatsElkins, WV - 150 Seats
Clients Range from 10-100 SeatsInbound and Outbound TelesalesInbound and Outbound Customer Service
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com 5
Our Energy Clients and Markets
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: 216.377.2346 • Email: [email protected]
Sample of our Energy Industry Successes
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com
Energy Company: Inbound and Outbound Sales of Gas & Electric
Team of 12 call center agents and then grew the campaign to 100 agents in less than 6 months. Power Direct created the sophisticated sales curriculum,
created a model to determine the best markets to target, and produced more sales than all other vendors.
Energy Company: Outbound Sales to Businesses
Outbound sales of Electric to businesses in NY, IL and CT. Grew to 40 agents dedicated to this client over the past 5
years. Added more than 19,000 new meters.
“Of all our outsourced telemarketing companies, Power Direct meets and exceeds the sales goal on a very difficult presentation at the lowest cost per sale!” – Senior Vice President Sales
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com
Selling to Energy Customers
B2BMore complex sales process
Different buying process
B2CHigh call volume
Personalization around Up-Sell and Offer
Cost conscious
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4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com 8
Experience with Business to Business and Business to Consumer Energy campaigns
Experts in list resources and data segmentation
Quick and sustainable result
We understand best how to navigate regulated markets
Scalability and growth
Fair and competitive pricing
Highest service levels and Highest initial call resolution
Dependable and reliable management team
We produce solid sales with a high activation percentage and low customer churn rate
Zero valid PUC complaints
Why Power Direct for Energy Telesales?
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com 9
What are the Next Steps?
Our Business is Building Your Business
Discussion about your Inbound Outbound Telesales Goals and Objectives
Help identify your targeted markets and revenue potentials
Address what your specific needs and goals may be
Identify the proper solution to meet your goals and objectives
Schedule a Site Visit
4805 Pearl Road • Cleveland, OH 44109 • Phone: 1-888-880-1780 • Website: www.power-direct.com4805 Pearl Road • Cleveland, OH 44109 • Phone: (888) 880-1780 • Email: www.power-direct.com 10
Contact Us
Our Business is Building Your Business
Inbound & Outbound Call Center Solutions
DAN WERNER VP Business Development
4805 Pearl RdCleveland, OH 44109
540-989-1821 Tel.540-588-1829 Cell
[email protected] E-mailwww.power-direct.com Web
