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Platform Online MagazineThe Importance of Social Media in Professional Fields
®Jessica Ayers | Jacob Summers | Molly McPherson
INTRODUCTION
®Jessica Ayers | Jacob Summers | Molly McPherson
DEFINING SOCIAL MEDIA
®Jessica Ayers | Jacob Summers | Molly McPherson
A category of online tools that is based on user participation and user-generated content.
DEFINING SOCIAL MEDIA
Online tools range in size, scope and function,
according to target audience.
Tools General Use Web Sites
Blogs
Social Bookmarks
Social Networks
Newsfeed Generators
Status Updaters
Gaming
®Jessica Ayers | Jacob Summers | Molly McPherson
DEFINING SOCIAL MEDIA
Simplified, most tools fall into one of these
categories.
Categories Social Networking
Social Bookmarking
Social Notification
Social Event & Planning
Social Communication
Social Gaming
®Jessica Ayers | Jacob Summers | Molly McPherson
DEFINING SOCIAL MEDIAExamples of Social Media
®Jessica Ayers | Jacob Summers | Molly McPherson
DEFINING SOCIAL MEDIAWhy social media?
®Jessica Ayers | Jacob Summers | Molly McPherson
For Consumers
To get a large scope of information, such as news
To reach friends and family large distances away
For quality diversified entertainment
To work away from the office
DEFINING SOCIAL MEDIAWhy social media?
®Jessica Ayers | Jacob Summers | Molly McPherson
For Producers
To gather a large scope of information from users
To gauge perception and popularity
To correct misconceptions
To interact with customers
To reach target audiences otherwise not readily reachable
DEFINING SOCIAL MEDIA
®Jessica Ayers | Jacob Summers | Molly McPherson
As a business, these sites serve…
…to add new professional tools.
…to help you gain a better understanding of the constantly changing national and global environment.
DEFINING SOCIAL MEDIA
®Jessica Ayers | Jacob Summers | Molly McPherson
As a business, these sites serve…
…to help you understand your users, consumers and newcomers.
…to keep your perception fresh and vital to our economy – social media is a rapidly growing, evolving tool built for our rapidly growing, evolving communities.
DEFINING SOCIAL MEDIA
®Jessica Ayers | Jacob Summers | Molly McPherson
The Beauty to Users
For any individual need, there is a compliant social media tool – each individual can have their own
specialized social tool to sort through information however they want. This eliminates the trouble of
matching IM clients, emails and websites. All of these still exist, but the individual – professional or personal –
no longer has to deal with the trouble.
DEFINING SOCIAL MEDIA
®Jessica Ayers | Jacob Summers | Molly McPherson
The Beauty to You
As a professional, this allows you to develop a tool to your specifications to gain access to thousands of users or more, and directly contact them on their terms and
yours.
THE INDUSTRY
®Jessica Ayers | Jacob Summers | Molly McPherson
• PR & Media History
• Why Move To Social Media?
• What Does Social Media Do For PR?
• What Are The Dangers Of Not Moving To Social Media?
• Who Is Moving To Social Media?
PR & Media HistoryPre-18th Century
1425: Gutenberg printing press
1620: First newspaper printed in Amsterdam
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media HistoryLate 1700s
Books, newspapers and magazines
Ben Franklin’s “Silence Dogood” letters to achieve social change
Federalist Papers printed serially in magazines and newspapers
Media was untimely, inaccessible and effective only in educated circles
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History19th Century
1830: Telegraph
1852: First compulsory education act in Massachussetts
1876: Telephone
1890: Telephone wires installed in Manhattan
1897: Marconi invents wireless telegraph
Media moved toward timeliness and accessibility
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History20th Century
1912: Air mail
1916: Tunable radios
1920: First commercial radio station in Pittsburgh
1927: First electronic television
1933: FM Radio
1935: First telephone call made around the world
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History 1938: War of the Worlds radio broadcast causes mass chaos
1939: Coast-to-coast fax service
1939: Regular television broadcast begins
1940: First commercial television station
1948: Cable television becomes available in the US
1951: First color televisions go on sale
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History 1962: Telstar satellite transmits image across the Atlantic
1963: Audio cassette invented
1965: Vietnam War first war to be televised
1967: Newspapers & magazines begin to digitize production
1970s: ARPANET, precursor to the internet developed
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History 1973: VCR
1975: First desktop computer
1979: First mobile phone service
1980: New York Times, WSJ and Dow Jones put news databases online
1985: CD-ROMs and first laptop computer
1991: World Wide Web
1993: WWW made available for free, first ads appear on the internet
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History 1993: Brian Solis coins the term “PR 2.0” to describe the convergence of traditional
and social media in PR
1997: Nokia Communicator smartphone
1998: First downloadable content for mobile phones
1999: Napster
2004: Howard Dean is first presidential candidate to create a blog
Jessica Ayers | Jacob Summers | Molly McPherson
PR & Media History 2007-2008: Barack Obama makes history using social media in his presidential
campaign
Jessica Ayers | Jacob Summers | Molly McPherson
Why Move to Social Media?
Because social media is the current step in the evolution of media and PR will be left behind if the industry does
not capitalize on this latest opportunity
Jessica Ayers | Jacob Summers | Molly McPherson
What does social media do for PR? Instant interaction with public
Public has instant interaction with you
Low cost media exposure
With the downturn of economy, companies must rely on brand loyalty - gained through personal relationships with a company - to retain customers
Monitoring of what is being said about your brand or product
A way of staying on top of news and consumer trends
Jessica Ayers | Jacob Summers | Molly McPherson
What are the dangers of not moving to social media? Difficulty of monitoring what is being said about your firm
Loss of competitive edge
It doesn’t take long for the entire Web to be buzzing about something negative
Jessica Ayers | Jacob Summers | Molly McPherson
Motrin Moms
Protest against Motrin ad began with a single “tweet” and escalated into a full scale online riot within hours as Motrin account executives enjoyed their weekend
Jessica Ayers | Jacob Summers | Molly McPherson
www.globeandmail.com
www.twitter.com/jessicagottlieb
Twitter Feed
Jessica Ayers | Jacob Summers | Molly McPherson
Motrin Moms
Embarrassing Apologies
Jessica Ayers | Jacob Summers | Molly McPherson
Who is moving to social media? Most corporations and companies now have blogs posted on their Web site, written
by interns, employees and even CEOs
Many companies also have twitter accounts and MySpace and Facebook pages
Others are capitalizing on the influence of social media users to gain free exposure for their brand or product
Jessica Ayers | Jacob Summers | Molly McPherson
Barack Obama
Jessica Ayers | Jacob Summers | Molly McPherson
Barack Obama
Jessica Ayers | Jacob Summers | Molly McPherson
Pepsi
“Today, I received three separate shipments, about 20 minutes apart delivered by courier service. I got two cases with empty cans showing off previous Pepsi logos and designs, and then finally I got a case with six full Pepsi cans showing the new design. Pepsi wanted me to know that they were doing something with their branding and their entire approach over the coming years. They even sent me a DVD to show me some history.”
“What’s interesting to me is that they reached out to me as one of 25 people to get this news. They presumed (correctly) that I’d blog about it. They figured I’d say something one way or the other.”
Jessica Ayers | Jacob Summers | Molly McPherson
Pepsi
Nike
Jessica Ayers | Jacob Summers | Molly McPherson
Others
Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRHow Social Media Changes PR Practice
• Research– Reading what people blog about your company– Your company’s online identity
• Planning– How to personally reach people with the new market– How to get people to interact online
• Implementation– Twitpitch, Social Media Release– Pitching to bloggers
• Evaluation– Online surveys, 24/7 reactions, immediate feedback
®Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRHow PR Students Should Prepare
Fight fire with fire, do online research Webinars, Web conferences,
Learn from the best Keep up with how businesses are adapting
Read, read, READ! Blogs, online newspapers and twitter feeds
Practice makes perfect Create accounts and experience twitter, blogging and virtual life
®Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRHow Social Media is Taught
Integrating social media into writing courses
Encouraging students to participate in PR social networks and blogs
Conducting research on social media’s effects
Creating online accounts to connect students and teachers
Offering classes like Platform Online Magazine
®Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRHow does Platform fit in with Social Media?
We use multiple social media networks
We cater to an audience adept in social media
We need to use these cutting-edge resources to promote our publication
We would like you to help us fill gaps in our social media use, in our social media promotion and in our fund-raising opportunities through completing a situation analysis
®Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRSituation Analysis
A snapshot view of the company
Elements: Mission/Goals of the company History/timeline Organizational structure Past communication efforts Priority publics Environment the company works in
®Jessica Ayers | Jacob Summers | Molly McPherson
THE SIGNIFICANCE to PRSituation Analysis
SWOT analysis Strengths & Weaknesses Opportunities & Threats
PR problem/opportunity statement Using the problem/opportunity statement, create a plan to implement in response Create measurable, time-specific strategies, objectives and tactics for a
communication plan for the company
®Jessica Ayers | Jacob Summers | Molly McPherson
Thank You.
®Jessica Ayers | Jacob Summers | Molly McPherson