Performance Update

Quarterly Performance Indicators

Update Report 2006 – 2007 (April – December)

PageKey Performance Indicators at a glance 2004 – 2007 3

Your Council’s Performance Indicators (April to December 2006)

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Access and Affordable Housing 6 Building Corporate Capacity 8 Community 10 Economy 13 Environment 15 Learning and Knowledge 18 Safety and Health 19

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For further information, please contact:

David TrotterPerformance and Review Policy Officer North Dorset District CouncilNordonBlandford ForumDT11 7LL

Telephone: 01258 484056E-mail: [email protected]

Appendix A

Introduction

This document presents information on North Dorset District Council’s Key Performance Indicators for the financial year 2006 - 2007. It also provides a visual indication of the Council’s performance against the targets it set itself in the Corporate Plan for Improvement 2006 – 2009. The Corporate Plan for Improvement was produced on 30 June and copies are available from the Performance and Review Policy Officer and the Council web site.

Purpose

The purpose of the document is to provide our current performance against our performance indicators together with our key performance indicators at a glance. The report summarises our performance across a range of performance measures, for example, Performance Indicators, Staff Statistics, Customer Contract, Freedom of Information Statistics together with Revenues and Benefits.

The information will be made available to the Senior Management Team, Team Leaders, Members and the general public. The report can also be viewed on the Council website together with the performance information notice board.

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Quarterly Performance Indicators 2006 - 2007

Key Performance Indicators at a glance 2004 – 2007

PI No. Description2004 – 2005

Outturn

2004 – 2005 Quartile

2005 – 2006 Outturn


2006 – 2007 Target

Current Performance as at 31 Dec

2006

Are we on track to hit

target?

HOUSING

183a Average length of stay in bed & breakfast 8 wkBest: 1 wk

Median: 3 wkWorst: 5 wk

3.5 wkBest: 1.35 wkMedian: 3 wk

Worst: 4.95 wk6 wk 2.94 wk

183b Average length of stay in hostels 0 wkBest: 0 wk

Median: 8 wkWorst: 18 wk

0 wkBest: 0 wk

Median: 6.84 wkWorst: 5 wk

0 wk 0 wk

203Change in families placed in temporary accommodation 18.2%

Best: 6.31%Median: 9.4%Worst: 25.2%

0%Best: -17.82%Median: 1.05%Worst: 22.22%

0% 0%

ENVIRONMENT

84 Household waste collected393.67

kgs

Best: 380.8 kgsMedian: 411 kgsWorst: 443 kgs

374.22 kgs

Best: 381 kgsMedian: 409 kgsWorst: 443 kgs

389.18 kgs

Annual

91 Pop served by a kerbside collection of recyclables 87%Best: 100%

Median: 97.7%Worst: 89.8%

92.18%Best: 100%

Median: 99.4%Worst: 94%

93% Annual

106 New homes on brown field sites 31.38%Best: 100%


38.3%Best: 89.36%Median: 75%

Worst: 57.36%34% Annual

109a Major planning applications in 13 weeks 42%Best: 71.25%Median: 59%

Worst: 46.87%68.57%


60% 78%

109b Minor planning applications in 8 weeks 55%Best: 75.33%


80.45%Best: 80.39%


65% 85%

109c Other planning applications in 8 weeks 79%Best: 88.03%


92.76%Best: 91.61%


80% 87%

204 Planning appeals allowed against decision to refuse 15% Not ranked 33% Not ranked 30% 30%

205 Score against quality of planning checklist 67%Best: 88.9%


72%Best: 94.4%Median: 94%Worst: 83.3%

72% 83%

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Outturn


2005 – 2006 Outturn

2005 – 2006

Quartile2006 – 2007

Target


2006


target?

ENVIRONMENTAL HEALTH

166 Environmental health checklist 90%Best: 93.4%


83.3%Best: 98.7%Median: 90%Worst: 80%

95% Annual

TRANSACTIONS

8 Invoices paid on time 85%Best: 97%


87%Best: 97.3%Median: 95%Worst: 92.2%

90% 96.17%

9 Council Tax collected 98.46%Best: 98.5%Median: 98%

Worst: 97.31%98.13%

Best: 98.53%Median: 98.11%

Worst: 97.4%98.2% Annual

10 NNDR collected 98.33%Best: 99.2%


98.08%Best: 99.3%Median: 99%Worst: 98.4%

98.5% Annual

157 Types of interactions delivered electronically 56%Best: 84.69%Median: 75%

Worst: 64.27%100%

Best: 100%Median: 99.45%Worst: 97.01%

100% 100%

PEOPLE

11a Top 5% earners women 36%Best: 28.93%


34%Best: 31.25%Median: 25%

Worst: 18.79%30% 30%

11b Top 5% earners from ethnic minorities 0%Best: 1.98%Median: 0%Worst: 0%

0%Best: 3.37%Median: 0%Worst: 0%

0% 0%

12 Staff sickness 9.8 daysBest:8.48 days

Median:9.6 daysWorst:11.10days

9.05 daysBest: 8.29days

Median: 9.5daysWorst: 10.9days

8.7 days 6.68 days

14 Early retirements 0%Best: 0%


0%Best: 0%


0% .34%

15 Ill health retirements 0%Best: 0%


0%Best: 0%


0.33% Annual

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Outturn


2005 – 2006 Outturn

2005 – 2006

Quartile2006 – 2007

Target


2006


target?

16a Staff with disabilities 2.97%Best: 4.10%


3%Best: 4.37%


3% 3.8%

17a Staff from ethnic minorities 0.33%Best: 2.5%


0.67%Best: 2.7%


0.66% 0.69%

HOUSING BENEFIT

78a Average time new benefit claim 31.42 days

Best: 28 daysMedian: 33 daysWorst: 40.6 days

34.68 days

Best: 25.5 daysMedian: 31 daysWorst: 37.8days

32 days 18.87 days

78b Average time change in circumstances for benefit claims

12.10 days

Best: 6.8 daysMedian: 8.8daysWorst: 12.4days

15.98 days

Best: 8.5 daysMedian: 12daysWorst: 16.7%

20 days 10.03 days

79a Benefit cases processed correctly 97.6%Best: 99%

Median: 98%Worst: 96.8%

95.2%Best: 99%


97% 96%

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Your Council’s Performance Indicators

Indicators prefixed with ‘BV’ are statutory national performance indicators set by the Government.

Indicators prefixed with ‘LP’ are local (non-statutory) performance indicators set by North Dorset District Council.

Quartile 2005/06Best: Performance falls within the top quartile (25%) of the benchmark.

Worst: Performance falls within the bottom quartile (75%) of the benchmark.

Access and Affordable Housing:

Ref: Indicator Actual2005/06

Quartile2005/06

Target2006/07

Performance as at 31 Dec 2006

On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV64 How many private sector vacant dwellings became occupied or were demolished during the financial year as a direct result of our action?

7Best: 38

Median: 13Worst: 4

7 Annual 8 9

BV157 The number of types of interactions that are enabled for electronic delivery as a percentage of the types of interactions that are legally permissible for electronic delivery.

100%Best: 100%


100% 100% 100%100%

BV183a The average length of stay in B&B accommodation of households with dependent children or a pregnant woman and which are unintentionally homeless and in priority need?

3.5 weeks

Best: 1.35 week Median: 3 weeks

Worst: 4.95 weeks6 weeks 2.94 weeks 6 weeks

6 weeks

BV183b The average length of stay in hostel accommodation of households with dependent children or a pregnant woman and which are unintentionally homeless and in priority need?

0 weeksBest: 0 weeks

Median 6.84 weeksWorst: 18.48 weeks

0 weeks 0 weeks 0 weeks 0 weeks

BV202 The number of people sleeping rough on a single night within the area of the local authority. 2

Best: 0Median: 1Worst: 4

<10 Annual < 10 < 10

BV203 The percentage increase in the average number of families placed in temporary accommodation. 0%

Best: -17.82%Median: 1.05%Worst: 22.22%

0% 0% 0% 0%

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Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV213 Number of households who considered themselves as homeless, who approached the local housing authority’s housing advice service(s), and for whom housing advice casework intervention resolved their situation.

16

Best: 5Median: 2Worst: 1 17 Annual 18 19

BV214 Proportion of households accepted as statutorily homeless who were accepted as statutorily homeless by the same Authority within the last two years.

6.25%Best: 0%


<10% Annual <10% <10%


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

LP1 What percentage of telephone calls did we answer within target? (15 seconds)

90% Not ranked 90% 80% 92% 94%

LP2 How many new homes were affordable dwellings? 123 Not ranked 90 Annual 90 90

LP3 What was the average time we took to decide whether to accept people as homeless? 21 days Not ranked 30 days 33 days

30 days30 days

LP4 How many social housing dwellings were let to people with a local connection? 85.4%

Not ranked90%

Annual90% 90%

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Building Corporate Capacity:


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV3 The percentage of people satisfied with the overall service provided by the Council? - - 61% Tri Annual

BV4 The percentage of those making complaints satisfied with the handling of those complaints? - - 37% Tri Annual

BV8 The percentage of invoices for commercial goods and services paid by us within 30 days of receipt or within the agreed payment terms?

87%%Best: 97.3%


90% 96.17% 95% 100%

BV9 What percentage of Council Tax did we collect? 98.13%

Best: 98.53%Median: 98.11%

Worst: 97.4%98.2% Annual 98.4% 98.6%

BV10 What percentage of business rates did we collect?98.08%

Best: 99.3%Median: 99%Worst: 98.4%

98.5% Annual98.7%

98.9%

BV11a What percentage of our top 5% earners are women? 34%

Best: 31.25%Median: 25%

Worst: 18.79%30% 30% 30%

30%

BV11b What percentage of our top 5% earners are from black and ethnic minority communities? 0%

Best: 3.37%Median: 0%Worst: 0%

0% 0% 6%6%

BV11c What percentage of the top paid 5% of staff have a disability. 0%

Best :5.91%Median: 2.09%

Worst: 0%6% Annual 9% 9%

BV12 How many working days/shifts were lost due to sickness absence? 9.5 days

Best: 8.29 daysMedian: 9.54 daysWorst: 10.92 days

8.7days

6.68 days 8.6 days8.4 days

BV14 How many early retirements were there as a percentage of our total workforce? 0%


0% Annual0.33

0.33%

BV15 What percentage of all employees retired on grounds of ill health? 0%


0.33% Annual0.33%

0.33%

BV16a What percentage of staff met the Disability Discrimination Act 1995 disability definition? 2.35%


3% Annual3%

3%

BV16b What percentage of North Dorset people aged 18 – 65 years were disabled people? 12.2% Not ranked - Annual - -

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Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV17a What percentage of staff were from minority ethnic communities? 0.67%


0.66% Annual0.66%

1%

BV17b What percentage of North Dorset people aged 18 – 65 years were from ethnic minority communities? 1.42% Not ranked - Annual

-- -


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

LP5 What percentage of electoral registration forms completed at annual canvass. 92% Not ranked 93% Annual 93% 94%

LP6 The percentage of our BVPIs in the top two quartiles. 46% Not ranked 50% Annual 50% 55%

LP7 When did we close our accounts?30 June Not ranked 30 June Annual 30 June 30 June

LP8 What percentages of staff performance reviews were completed by 10 weeks of target date? 88% Not ranked 80% Annual 80% 80%

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Community:


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV2a The level of the Equality Standard for local government to which the Authority conforms in respect of gender, race and disability?

Level 2 Not ranked Level 2 Annual Level 3 Level 3

BV2b The quality of an Authority’s Race Equality Scheme (RES) and the improvements resulting from its application?

52.5% Not ranked 60% Annual 70% 75%

BV76a The number of housing benefit claimants in the local authority area visited, per 1,000 caseload. 145.66 Not ranked 193 Annual 193 193

BV76b The number of fraud investigators employed by the Local Authority, per 1,000 caseload. 0.17 Not ranked 0.4 Annual 0.4 0.4

BV76c The number of housing benefit and council tax benefit (HB/CTB) fraud investigations carried out by the Local Authority per year, per 1,000 caseload.

19.11 Not ranked 29 Annual 31 33

BV76d The number of housing benefit and council tax benefit (HB/CTB) prosecutions and sanctions, per year, per 1,000 caseload, in the Local Authority Area.

1.94 Not ranked 4 Annual 4 4

BV78a Speed of processing: What is the average time we take to process new benefit claims (calendar days)?

34.68 days

Best: 25.5 daysMedian: 31 daysWorst: 37.8 days

32 days 18.87 days 31 days29 days

BV78b What is the average time we take to process notifications of changes of circumstances (calendar days)?

16.27 days

Best: 8.5 daysMedian:11.9 days

Worst: 16.7 days20 days 10.03 days 19 days 18 days

BV79a In what percentage of cases did we correctly calculate the amount of benefit due, based on the information available?

95.2%Best: 99%


97% 96% 98% 99%

10


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV79b(i)

The amount of Housing Benefit overpayments (HB) recovered during the period on as a percentage of HB deemed recoverable overpayments during that period.

81.3%Best: 79.46%


83% Annual 85% 87%

BV79b(ii)

HB overpayments recovered during the period as a percentage of the total amount of HB overpayments debt outstanding at the start of the period plus amount of HB overpayments identified during the period.

47%Best: 41.22%

Median: 34.11%Worst: 28.35% 49%

Annual50% 51%

BV79b(iii)

Housing Benefit (HB) overpayments written off during the period as a percentage of the total amount of HB overpayment debt outstanding at the start of the period, plus amount of HB overpayments identified during the period.

5.37% Not ranked 10%Annual

9% 8%

BV80 User satisfaction survey covering issues of accessibility, staffing issues, helpfulness, communication and information. A. Satisfaction with the facilities to get in touch with the benefits office.

B. Satisfaction with the service in the actual office.

C. Satisfaction with the telephone service.

D. Satisfaction with staff in the benefits office.

E. Satisfaction with clarity and understandability of the forms, leaflets and letters.

F. Satisfaction with the amount of time it took us to tell them whether their claim was successful.

G. Overall satisfaction with the Benefits service.

-

-

-

-

-

-

-

-

-

-

-

-

-

-

84%

86%

80%

86%

67.5%

76%

84%

Tri Annual

-

-

-

-

-

-

-

BV156 The percentage of our buildings open to the public in which all public areas are suitable for and accessible to disabled people?

67%Best: 87.5%

Median 72.87%Worst: 53.81%

83% Annual 83% 83%

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Quartile2005/06

Target2006/07


On Target?

/

Target2007/08

Target2008/09

Target2009/10

BV174 How many racial incidents did we record per 100,000 population? 0 Not ranked 1.6 Annual 1.6 1.6

BV175 What percentage of these racial incidents resulted in further action? 100%

Best: 100%Median: 100%Worst: 100%

100% Annual 100% 100%

BV226a Total amount spent by the Local Authority on Advice and Guidance services provided by external organisations.

£94,000 Not ranked £87,000 Annual £87,000 £87,000

BV226b Percentage of monies spent on advice and guidance services provision which was given to organisations holding the CVLS Quality Mark at ‘General Help’ level and above.

96% Not ranked 98% Annual 100% 100%

BV226c Total amount spent on Advice and Guidance in the areas of housing, welfare benefits and consumer matters which is provided directly by the authority to the public.

£290,000 Not ranked £284,000 Annual £278,000 £270,000

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Economy:


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV109a Percentage of major planning applications determined within 13 weeks. 68.57%


60% 78% 60% 60%

BV109b Percentage of minor planning applications determined within 8 weeks. 80.45%


65% 85% 65% 65%

BV109c Percentage of other planning applications determined within 8 weeks. 92.76%


80% 87% 80% 80%

BV111 Percentage of applicants and those commenting on planning applications satisfied with the service received.

- - 75% Tri Annual - - -

BV179 What percentage of standard land searches did we carry out within 10 working days? 99%


99% 99% 99% 100%

BV200a Did the local planning authority submit the Local Development Scheme (LDS) by 28 March 2005 and thereafter maintain a 3 year rolling programme?

Yes Not ranked Yes Annual Yes Yes

BV200b Has the local planning authority met the milestones which the current Local Development Scheme (LDS) sets out?

Yes Not ranked Yes Annual Yes Yes

BV200c Did the Local Planning Authority publish an annual monitoring report by December of the last year? Yes Not ranked Yes Annual Yes Yes

BV204 Percentage of planning appeals allowed against the authority’s decision to refuse planning applications.

33% Not ranked 30% 30% 25% 25%

BV205 Planning – Quality of service checklist.72%

Best: 94.4%Median: 94%Worst: 83.3%

72% 83% 88% 94%

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Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

LP9 What percentage of planning decisions were delegated to officers? 93% Not ranked 90% 94% 90% 90%

LP10 What percentage of planning enforcement complaints did we respond to within 15 working days

71% Not ranked 60% 76% 75% 75%

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Environment:


Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV82a(i)

Percentage of household waste arisings which have been sent by the Authority for recycling. 21.26%


23% 24.38% 23% 23%

BV82a(ii)

Total tonnage of household waste arisings have been sent by the Authority for recycling.

5146 tonnes


5736tonnes

4255.09 tonnes

5908tonnes

6085tonnes

BV82b (i)

The percentage of household waste sent by the Authority for composting or treatment by anaerobic digestion.

4.32%%Best: 14.67%


7% 8.51% 7% 7%

BV82b(ii)

The tonnage of household waste sent by the Authority for composting or treatment by anaerobic digestion.

1046.86 tonnes


1746tonnes

1485 tonnes

1798 tonnes

1852tonnes

BV84a How many kilograms of household waste were collected per head of population? 374.22

kgs

Best: 381kgsMedian: 410kgsWorst: 443kgs

385 kgs Annual 297 kgs 408 kgs

BV84b Percentage change from the previous financial year in the number of kilograms of household waste collected per head of the population.

-4.94%Best:-3.22%

Median:-0.44%Worst:2.51%

3% Annual 3% 3%

BV86 What was the cost of waste collection per household? £45.70

Best: £40.28Median: £46.25Worst: £52.61

£45.70 Annual £48.00 £50.50

BV89 The percentage of people satisfied that land is clear of litter and refuse. - - 66% Tri Annual

BV90a Percentage of people expressing satisfaction with Household Waste Collection - - 89% Tri Annual

BV90b Percentage of people expressing satisfaction with Recycling Facilities - - 75% Tri Annual

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Quartile2005/06

Target2006/07


On Target?

/ Target

2007/08Target

2008/09Target

2009/10

BV91a Percentage of the population was served by a kerbside collection of recyclable? 92.18%

Best:100%Median:99.4%

Worst:94%93% Annual

94%95%

BV91b Percentage of the population was served by a kerbside collection of at least two recyclables? 92.18%

Best:100% Median:98.8% Worst:92.3%

93% Annual93%

94%

BV106 Percentage of new homes were built on previously developed land? 38.3%

Best: 89.36%Median: 75%

Worst: 57.36%34% Annual 34% 34%

BV119e Percentage of all residents were satisfied with parks/open spaces? - - 72% Tri Annual - -

BV166 How did we score against a checklist of enforcement best practice for environmental health standards?

83.3%Best: 98.7%Median: 90%Worst: 80%

95% Annual 95% 95%

BV199a The proportion of relevant land and highways (expressed as a percentage) that is assessed as having combined deposits of litter and detritus that fall below an acceptable level.

Not monitored

BV199b The proportion of relevant land and highways (expressed as a percentage) from which unacceptable levels of graffiti are visible.

Not monitored

BV199c The proportion of relevant land and highways (expressed as a percentage) from which unacceptable levels of fly-posting are visible.

Not monitored

BV199d The year on year reduction in total number of incidents and increase in total number of enforcement actions taken to deal with ‘fly-tipping’.

Not monitored

BV216a Number of ‘sites of potential concern’ (within the local authority area), with respect to land contamination.

742Best: 1198

Median: 697Worst: 323.

- Annual - - -

BV216b Number of sites for which sufficient detailed information is available to decide whether remediation of the land is necessary, as a percentage of all ‘sites of potential concern’.

22.32Best: 8

Median: 3Worst: 1

- Annual - - -

BV217 Percentage of pollution control improvements to existing installations completed on time.

0%Best:100%

Median:94%Worst:85%

67% Annual 85% 90%

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BV218a Percentage of new reports of abandoned vehicles investigated within 24hrs of notification. 89%

Best:96.12%Median:87%

Worst:71.58%96% 98.8% 96%

96%


Quartile2005/06

Target2006/07


Target met?

/ Target

2007/08Target

2008/09Target

2009/10

BV218b Percentage of abandoned vehicles removed with 24 hours from the point at which the Authority is legally entitled to remove the vehicle.

75%Best:93.95%

Median:77.5%Worst:56.53%

80% 87.09% 80%80%

BV219a Total number of conservation areas in the local authority area. 45 Not ranked 45

Annual45 45

BV219b Percentage of conservation areas in the local authority area with an up-to-date character appraisal.

2%Best: 26%


4% Annual 6% 8%

BV219c Percentage of conservation areas with published management proposals. 2%

Best: 5.5%Median: 0%Worst: 0%

4% Annual 6% 8%

Ref: Indicator Actual200506

Quartile2005/06

Target2006/07


Target met?

/ Target

2007/08Target

2008/09Target

2009/10

LP11 What percentage of Pest Control enquiries did we respond to within 3 working days? 98% Not ranked 95% Annual

98%98%

LP12 What percentage of environmental health urgent service requests did we respond to the same or next working day (during office hours).

100% Not ranked 95% 100% 95% 95%

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Learning and Knowledge:


Quartile2005/06

Target2006/07

Actual2006/07

Target met?

/ Target

2007/08Target

2008/09Target

2009/10

BV119a Percentage of residents satisfied with sports and leisure facilities. - - 60% Tri Annual -

18

Safety and Health:


Quartile2005/06

Target2006/07


Target met?

/ Target

2007/08Target

2008/09Target

2009/10

BV126 How many domestic burglaries were there per 1,000 households? 4.8

Best: 5.7Median:7.4Worst: 9.6

4.57 Annual 5.07 5.07

BV127a Violent crime per year, per 1,000 population in the Local Authority area 8.7

Best:11.1 Median:14.5Worst:18.6

7.36 Annual 6.59 6.59

BV127b Robberies per year, per 1,000 population in the Local Authority area 0.1

Best:0.2Median:0.3Worst:0.7

0.08 Annual 0.07 0.07

BV128 The number of vehicle crimes per year, per 1,000 population in the Local Authority Area. 6.1

Best: 6.4Median: 8.3Worst: 10.5

5.4 Annual 5.89 5.89

BV225 Actions Against Domestic Violence: The percentage of questions to which a local authority can answer yes.



Quartile2005/06

Target2006/07


Target met?

/ Target

2007/08Target

2008/09Target

2009/10

LP13 What percentage of residents feels safe after dark? 96% Not ranked 97% Annual 97% 97%

LP14 What percentage of residents feels safe during the day? 99% Not ranked 99% Annual 99% 99%

LP15 How many GP referrals did we manage?518 Not ranked 550 351 600 600

LP16 What percentage of necessary food premises inspections were carried out for High Risk premises?


19

Business

Performance Update