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Creating Collaborative Partnerships

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TEAMS, PARTNERSHIPS, AND ALLIANCES

• Organizations create and use teams, partnerships, and alliances to:– Undertake new initiatives– Address both minor and major problems– Capitalize on significant opportunities

• Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations

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TEAMS, PARTNERSHIPS, AND ALLIANCES

• Collaboration system – supports the work of teams by facilitating the sharing and flow of information

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TEAMS, PARTNERSHIPS, AND ALLIANCES

• Organizations form alliances and partnerships with other organizations based on their core competency– Core competency – an organization’s key

strength, a business function that it does better than any of its competitors

– Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

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COLLABORATION SYSTEMS

• Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management

• Collaboration system – an IT-based set of tools that supportsthe work of teams by facilitating the sharing and flow of information

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COLLABORATION SYSTEMS

• Collaborative business functions

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COLLABORATION SYSTEMS

• Collaboration systems include:– Knowledge management systems– Content management systems– Workflow management systems– Groupware systems

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KNOWLEDGE MANAGEMENT SYSTEMS

• Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

• Knowledge management system – supports the capturing and use of an organization’s “know-how”

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Explicit and Tacit Knowledge

• Reasons why organizations launch knowledge management programs

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CONTENT MANAGEMENT

• Content management system (CMS) –provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

• CMS marketplace includes:– Document management system (DMS)– Digital asset management system (DAM)– Web content management system (WCM)

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CONTENT MANAGEMENT

• Content management system vendor overview

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WORKFLOW MANAGEMENT SYSTEMS

• Work activities can be performed in series or in parallel that involves people and automated computer systems

• Workflow – defines all the steps or business rules, from beginning to end, required for a business process

• Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process

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GROUPWARE SYSTEMS

• Groupware technologies

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GROUPWARE SYSTEMS

• Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing

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Videoconferencing

• Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously

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Web Conferencing

• Web conferencing -blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected website

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Instant Messaging

• Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic

• Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet