Whirlpool

Findlay Division

Samantha Stone

Table of Contents Whirlpool’s History Company Mission and Terminal Values

• Key Terminal Values Policies and Procedures

• Reinforcement Theory Employee Needs

• ERG Theory Teamwork at Whirlpool

• Types of Teams Dependent Variables Questions Sources

Whirlpool’s HistoryBegan in

1911

Mission and Terminal Values

MISSION VALUES

Everyone, Passionately Creating Loyal Customers for Life

Respect

Integrity

Diversity and Inclusion

Teamwork

Spirit of Winning

Whirlpool’s Terminal vs. Instrumental Values

TERMINAL INSTRUMENTAL Respect Integrity Diversity & Inclusion Teamwork Spirit of Winning

Being Honest Being Honorable Being Helpful Being Responsible Being Capable Being Dependable Being Courageous

Policies and Procedures

•Code of Ethics•Equal Employment Opportunity•Harassment•Hostile Work Environment•Sexual Harassment•Open Door Policy•Peer Resolution Procedure•Communications•Electronic Communication Policy•Personal Electronic Device Policy•Information Stations•Badges•Parking•Visitors•Hours of Work•Attendance Policy•Disciplinary Stacking Process

ReinforcementsPOSITIVE REINFORCEMENT

Attendance RecognitionOn a point system;

employees are rewarded extra vacation days for perfect attendance.

• GoalShare Achievement Award• A quarterly cash payout

for people who meet or exceed Consumer Centered Manufacturing goals.

…ReinforcementsPUNISHMENT PREVENTING EXTINCTION

Disciplinary Stacking System• 2 points for every day

missed.• Suspension depending

on severity of situations• Verbal Warnings• Written Warnings

Meetings Training Evaluations Signs Logging and Tracking Communication

Employee Needs All employees have

needs! ERG Theory applies

to Findlay’s Division plant workers.

Recap on ERG Theory

Existence

Relatedness

Growth

Employee NeedsERG Theory at Whirlpool

Existence Relatedness Growth

•Paycheck•401K Plan•Bereavement•Health Care Coverage•Safety•Retirement Benefits•Disability Coverage•Worker’s Comp•Rebates & Discounts

•Breaks•Parking•Paid Vacation•Communications•Health Center•Attendance Recognition•Employee Assistance

•Tuition •Reimbursement•Safety Gear Reimbursement•Job Bidding•GoalShare Achievement•Special Recognition Awards•Cross Training•Job Training

Teamwork at Whirlpool

Findlay Division Teamwork

Types of Teamwork Departmental

Management Teams

Virtual Teams

Consumer Centered Manufacturing Team

Consumer Centered

Manufacturing Team(CCM

Technicians)

Consumer Centered Manufacturing Team

Whirlpool Production System (WPS) Build and Deliver To Demand (BDD) Rapid Innovation To Market (RIM)

Dependent Variables Absenteeism

• Attendance Policy• Disciplinary Stacking

Process

Turnover• 9.6% Rate

Conclusion to Organizational Behavior at Whirlpool

Sources Interview with Kandy Stone,

Employee Employee Handbook Company Website

• www.whirlpoolcorp.com