Class HC12BMyKitten Bakery and Drinks

Đặng Võ Kim Hiếu (VP) #332982

Phạm Hưng Thịnh #332959

Trần Phương Nam #332968

Nhữ Đình Hoàng Nam #332958

Nguyễn Thái Khánh Ngọc #332950

Nguyễn Quốc Phi Khanh #332947

Team members

Role of each member

Gantt chart & AON

The requirement

The quantitative measures

Process Flow Chart

Team contributed to the company

Time log

Contributing of each member

Outline

Đặng Võ Kim Hiếu Leader, assign tasks to membersTake feedbacks and communicate with sales and marketing teamMake tiramisu cakeTake the responsibilities as supporting others to work on the Show

Phạm Hưng Thịnh Make tiramisu cakeTake the responsibilities as supporting others to work on the ShowCollecting feedbacksShipping

Trần Phương Nam Collecting feedbacksReceiving feedbacksGive feedbacks to the other teamsSelling at campusMini show back up teamManaging the sound system of the coffee shop

Nguyễn Quốc Phi Khanh Design Customer surveyGet ordersGet feedbacks Resolve inquiries, complaintsDiscuss next project with classEdit Project, take feedbacks

Nguyễn Thái Khánh Ngọc Sell drinks and food of the project companyReport Customer Feedback Assessment to Team Vice PresidentRun minishow

Nhữ Đình Hoàng Nam Buy materialsShipping drinks & taking feedbacksShipping drinksSell drinks on 3rd floorSell drinks inside the university's yardCamera man

Gantt chart

AON

The first project:

Support sales team. Collect feedback. Make tiramisu.

The second project: General responsibilities.

The requirement

The first period:

Collect feedback. Gather and analyze information. Give report to other teams.

The second period: Get feedback. Prepare for the second show. Support the show.

The measurement

Flow Chart

How the Customer Support team

contributed to the success of company ?

Take customer reviews to improve service and

product quality.

Answer questions from customers (company,

information and quality of products and

services).

Support sale team (take orders, sale, delivery,

take reviews ).

Introduce mini show to friends and customers

Guiding customers at the show.

Time log

Đặng Võ Kim Hiếu

What I have learned: How to work with a team as a leader. Understand how the operation works. How to satisfy the customer. Have more confident.

What I would do in a future project: Improve leadership skill. Have more confident.

What I have learned:

Work as a team. Experience from reality and knowledge from book is very different.

What I would do in a future project: Be more cooperative. Do more research. Spend more time with other teams.

Phạm Hưng Thịnh

What I have learned:

How to work in a team and how to communicate with the customers. Improve the confident.

What I would do in a future project: Gain information more quickly. Less argument and more focus on collect feedbacks. Working with Sales and Marketing team.

Trần Phương Nam

What I have learned:

Work in team. Work under high pressure. Improve my communication skills. Time management skills.

What I would do in a future project: Being more well-prepared. Find more ways to approach the customers.

Nhữ Đình Hoàng Nam

What I have learned:

Understand how a company works. Every team needs to help each other. Experience from reality is more practical than lessons from the book.

What I would do in a future project: Be more dynamic. Understood each team has its own responsibilities and duties.

Nguyễn Thái Khánh Ngọc

Nguyễn Quốc Phi Khanh

What I have learned :

How to communicate with customers .

The importance of cooperating with other teams .

The importance of Customer support in business .

What I would do in a future project :

Create online survey.

Spend more time to work with the sale and marketing team .