Embed Size (px)
DESCRIPTION
Presentation given by Ria Breuer, Global Intranet Manager, and Jan van Veen, Manager Internal Communications at Océ, during the social intranets webinar 2010 on 9 June 2010, organized by Prescient Digital Media (Toby Ward).
Citation preview
Intranet 2.0 on a budget @ Océ
Ria Breuer, Global Intranet Manager
Jan van Veen, Manager Internal Communications
2
Corporate Profile
Océ today:
21,500 people worldwide
Annual revenue 2009:
€ 2,648 Billion
Net Income 2009:
€ - 47,134 Million
Worldwide distribution in 90 countries
Direct sales and services in 30 countries
10 R&D-sites in 9 countries
3
Document Printing
Office Systems
Printroom Systems
Océ Product & Services
Production Printing
TransPromo Systems
Graphic Arts Systems
Wide FormatPrinting Systems
Imaging Supplies
Technical Document Systems
Display Graphics Systems
OcéBusiness Services
4
Employees
23%
20%
30%
7%
10%
10%
5
Océ around the world
6
It all started with our Intranet
In 2004: many local intranets, diversity in look and feel not connected, URL unknown, no global search locally supported
So no corporate messaging, nor sharing of information
“If Océ only knew what Océ knows”
7
The future as seen then
One intranet for all
1. start with uniform design and navigation and get rid of all the local ones
2. next versions to deal with global document management, workflows and collaboration
8
Our intranet – step 1
From local to global
9
Life before the crisis
Roll out to other countries Changes and improvements in the current version Requirements for next version Set up project management organization for the
intranet (hiring experts) Set up business, technical and
support teams ….
10
Crisis!
Decline in sales USA from September 2007 First lay-offs Q1 2008 Full crisis hits NL September 2008 Total headcount reduction 2.350 Severe cost cutting measures Intranet budget down from €350.000 in 2007 to €0 in
2008 Business and technical staff down from 8 to 2,2 FTE Intranet in maintenance mode - development and roll
out stopped!
11
Life after the crisis
All we had left was our creativity
How to reach everyone?
How to prepare for the external social media revolution?
Our decision: use social media for internal communications
12
What did we introduce?
Improved news service on our intranet Rumorbuster Wikis Blogging Idea Management Microblogging (Yammer) Social bookmarking OcéTV (now also on YouTube) Intranet as starting point
13
Improved news service intranet
14
Rumorbuster
15
Wikis
16
Blogs
17
Idea Management
18
Microblogging
19
Océ TV
20
Social Bookmarking
21
Our results
Interactive digital communication tools successfully implemented
Employees value our quarterly results communication Rumors connected to crisis successfully busted Over 60 moneysaving ideas generated, one of which had a
business case of € 800,000 Creativity, engagement and collaboration boosted - asking
questions and getting answers from colleagues all over the world is great
Around 20,000 Euros saved on video production in the first half year of use alone
Integrated, cross-media communication
22
Lessons Learned
Money is not the issue Organization is the issue! You can start bottom-up Consumerization of IT Cross-functional approach (Communications, IT & IM) Where do I share and store my info?
Did we teach people to be a knowledge worker? Culture > Ask questions Social Media Guidelines Security Social media lab
23
Additional information
Bill Ives: Article on microblogging, Article on Sharepoint implementation, Article on wiki implementation
The Economist: The Economist on social networking (including Océ) Jacob Morgan, Implementing Enterprise 2.0 at Océ:
Part 1-Business drivers, Part 2-Making the push, Part 3-Change management, Part 4-Operational and financial impact, Part 5-Lessons learned and future plans
Toby Ward: Intranet 2.0 case study: Océ YouTube: OcéTV
[email protected] riabreuer [email protected] janvanveen
Océ social computing guidelines
24
