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September 2013 | neosperience.com | [email protected] Customer Experience
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First class customers all over the world
Fashion & Luxury
Financial Services, Transportation, and Public Sector Consumer Goods & Distribution
Communications, Media and Services
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Demo and selected case studies
http://vimeo.com/neosperience/showcaseNeosperience demo
Selected case studies
illy iMisaIndicod-ECR_GS1 MattelMinistero_Affari_Esteri
Acqua&SaponeAuchanBenettonBenetton_Art_ExperienceBrescia_TrasportiBSI!
Caisse_d_Epargne Carrefour EgeaENIEurop_Assistance!!
Reed_ExhibitionsRicordiSAFUBI_BancaVersaceZegna
Flexform GiviGranitiFiandre_e_IrisGruppo_L'EspressoH3G
Miu_MiuMontblancPaniniPradaProsciutto di Parma
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How Business benefit
Benefits
Improve customer satisfactionDeliver amazing experiences
to wow your customer at every moment of truth
Enhance conversion rate and revenue
Increase brand awareness
Deepen engagement to attract,acquire and retain customers faster
and at lower cost
Blend top creative design with top innovation technology
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StrategyCustomer
Engagement
Design
Measurement
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GovernanceCreativity, business vision,
technical capability.
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Zero Moment of Truth:Consideration
First Moment of Truth: Purchase
Engagementand Discovery
Second Moment of Truth:Product use, recommend,
upselling, cross-selling
Every customer experience is a brand moment of truth
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Neosperience provides best-in-class features for empowering your customer experience
Real-time Profiler
Gamification Shopping Cart& Payment
AnalyticsConfiguratorAugmented Reality
CustomerAttractor
Beacon
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Assistant 3D Store & Showroom
Smart Promotion& Loyalty
Customer DB Extender
Customer Attractor
Reach your current and potential customers with the right message, at the right time, in the right context, on all devices and form factors to create new revenue streams, increase conversion and reduce churn.
Real-TimeProfiler
Wow your customers with an exact choice of relevant products and services, fitting precisely with their interests and passions, and turn optimized customer experiences into massive business results.
Customer DB Extender
Unlock the hidden value of your customer database by discovering insights at the intersection between customer profile, location, identity, relationships, context, purchase intentions, and the features of your brand.
Neosperience features
Bring the richest possible customer experience to retail customers: increase store traffic and prompt customers in-store with promotions, personalized messages and products based on their current location and context.
Beacon
Neosperience features
Incorporate game-playing techniques to increase engagement and leverage people’s natural desires for competition, achievement, status and self-expression; 40+ techniques include: points, levels, leaderboards, challenges.
Deliver amazing 3D environments on all devices where customers can discover your brand and products in a triple-A gaming framework: gravity, topography, locomotion and social communication, turning likes into purchases.
3D Store & Showroom
Gamification
AssistantDeliver a red carpet experience by allowing customers to book visits in-store, get the products and services they need and always have a trusted source for advice and inspiration. The module can optionally include a virtual entity (humanoid).
Smart Promotion& Loyalty
Reward customers when they make decisions that increase revenue growth and profitability. Create an immediate call to action that results in instant gratification. Give samples, gift cards and discounts to engage customers more effectively.
Neosperience features
ConfiguratorProvide superior product and service information: interactive video and image galleries to support customers in product configuration, and sales teams in prospecting, building new accounts and winning challenging sales.
Shopping Cart & Payment
Deliver a best-in-class shopping experience that includes research, browsing, adding to cart, check-out and payment, easily pluggable to mainstreame-commerce platforms.
Analytics Measure, analyze, and optimize your customer experience in real-time and turn customer interactions into actionable insights.
Take advantage of the kinesthetic learning that takes place while users discover and experience your products, living the most powerful and engaging exposure ever achieved on any media.
Augmented Reality
http://vimeo.com/neosperience/engage (English)
http://youtu.be/VHoZon6N6Lw (Italian)
