VALUE REPORTING PROCESS

STEP-BY-STEP INSTRUCTIONS

It is not necessary to email Customer Service to enter the price you paid for most

packages.

The MyUS.com Value Reporting Process Saves You Time

Our system lets you enter the price you paid for your merchandise right from your

Inbox, saving you time.

In the unlikely event you need to file an insurance claim, entering the price you

paid for your merchandise ensures you will receive appropriate compensation.

Improper or incorrect export paperwork can cause delays at Customs; our process

lets you enter exactly what you paid, getting your package to you faster.

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Icons in Your Inbox Help You See Which Packages Need Values

You will see icons in your inbox that help you quickly see information about the package. Here are what these icons mean:

MERCHANT INVOICE

This icon indicates that we received a merchant

invoice, but it did not show the price you paid.

You will need to enter the price you paid before

you can ship this package. You can click the

icon to view the merchant invoice.

MERCHANT INVOICE SHOWING PRICES

When you see this icon, we have already

entered the price you paid and the package is

ready to ship. You can click the icon to view the

merchant invoice.

NO MERCHANT INVOICE

This icon indicates that we did not receive a

merchant invoice with your package. You will

need to enter the price you paid for items in this

package before you can add it to a ship

request.

PHOTOS OF CONTENTS

This icon will appear when we have a photo of

the package you received. You can click the

icon to view the photo for $2.

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If a package in your inbox requires you to enter the price you paid, you will see a red link to “Enter Values.” Note that you will not be able to ship these packages until you have entered the price you paid.

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For all items that do not show a price, but that you would like to include in a Ship Request, simply enter the price you paid for the item in the “Price” box. Be sure to enter the price in U.S. dollars ($). The system will multiply the quantity (Qty) by the price to calculate the total.

Click “Save and Continue” to move to the next step. 5

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Confirm that the prices you entered are correct. If you made a mistake, click “Go Back” to correct the value. If all prices are correct, check the box next to the acknowledgement statement and click “Confirm” to go to the next step.

Note: Only packages for which you entered a value for all items will display in this step. If you need to enter additional values, click “Go Back” to the Enter Prices step.

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After confirming your values, the system will perform a review for potential purchase price issues. If our system identifies a potential problem with the price you entered, this symbol ( ) and a message will appear. If you see this message, it will be necessary to submit a merchant invoice or payment receipt confirming the price you paid for this item.

Click “Summary” to view a final report of all your packages and next steps. 7

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Review a summary of all packages in your Inbox as well as quick links for next steps.

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NEED

ASSISTANCE?Your dedicated account manager is available via email and Live Chat seven

days per week. For assistance with entering the price you paid, please

email the payment receipt to your account manager or use the “Contact Us

” form on our website.