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Power SectorGroup -1 Group -1
Anima Roy Anima Roy N-11N-11J.K. VashishthJ.K. Vashishth N-29N-29Kapeesh RastogiKapeesh Rastogi N-31N-31Kavita SharmaKavita Sharma N-33N-33Kinshook ChaturvediKinshook Chaturvedi N-35N-35Mayank SwamiMayank Swami N-42N-42Nitin MarjaraNitin Marjara N-47N-47Zia Al Nasir KhanZia Al Nasir Khan N-86N-86
Power Sector
• Generation
• Transmission
• Distribution
Best In Class Companies
(i)Generation • Ontario Power Generation• National Thermal Power Corporation
(ii)Transmission• Power Grid Corporation
(ii)Distribution• Baltimore Gas and Electric Company• Torrent Power
4
An Organization in the IndustryNorth Delhi Power Limited
• NDPL is a Joint Venture between Tata and Govt. of NCT as a result of the privatization of electricity distribution in Delhi.
• Tata Power Company Ltd. – 49 %, Tata Sons – 2 %, GoNCTD – 49 %
• Distributing power to 510 Sq. Kms. area of Delhi since July’2002
• Covers a population of 4.5 Million and 9,10,000 consumer base
• Having a Annual Load Growth of 7-10%
Geographic Description
NDPL
BSES Rajdhani
BSES Yamuna
NDMCMES
6
Vision & Mission for IT
Vision:To make NDPL’s IT environment a benchmark in Power Distribution
Business that accelerates business innovation and empowers users to exceed customer expectations
Mission:• Implement Integrated, Best in class, Secured systems in all
functions of NDPL • Facilitate Sharing and Spreading of knowledge by using IT
offerings• Enable statutory compliant systems and processes• Provide IT enabled environment to encourage learning, innovation
and collaboration• Adapt environment friendly IT Infrastructure• Evaluate Technology and adapt them to keep systems current with
business needs and directions
7
Penetration of IT • Implementation of applications
• SAP ERP• DEBS, BBS, SUGAM, SHAKSHAT, AMR• SAMBANDH Consumer Care Module, Connection
Management, Meter Management, Enforcement Modules, Record Management System.
• KM Portal-SANCHAY, NDPLoPEDIA• BW Portal for reporting• BSC through SAP-SEM• Exchange
• Integration with SCADA and GIS• Primary Data Center• Secured Enterprise network• ISO 9001 & ISO 27001• Enlightened & Trained Users• FM / Application Outsourcing
Disaster Recovery & Business Continuity
88
• Compliance to Backup Schedule• Tape based backup recovery system• Tape shipped offsite to 3 locations
CMC Office – DailyCivil Lines office - Daily TPC Mumbai – Monthly
• Tapes restored time to time to check consistency of backed up data
• PC user Data backup at central location using IBM Tivoli CDP• E-mail archival for NDPL employees up to Manager level using
EMC LEGATO Email Extender • Critical servers (SAP & SAMBANDH) are in cluster mode,
backup servers for other important applications.• Redundant UPS, DG set – Power from two different feeders
9
Quality Assurance
• Received ISO 9001:2000 accreditation for IT
• Quality assurance through ISO procedures for Software Development & Maintenance Facility Management
• Payment through Web site (SUGAM) VeriSign Ver 3.0 certified
• Audit of major applications, servers & network through external agencies
• Continuous improvement in security features.
10
Road Ahead• Co-locating of Data Centre for BCP • ISO 27001 (BS 7799) Accreditation• SAP Billing Solutions (ISU)• SAP up grade• DEBS up grade• Pull SMS Services• Request lodging & tracking on Web site• Network/system monitoring tool• Infrastructure augmentation• Enterprise Integration• Identity Management System for
User provisioning and de-provisioning Employee self services for role requests and password resets Single sign on Two factor authentication for critical applications
11
SAP Competency Centre
• Developed SCC (SAP Competency Center)
• SAP Certified Consultants – 15
• Assignments for external trainings & consultancy 2 with SAP India Ltd.
10 with Siemens
12
Integration of Application's
Management of Improvements
IT Initiatives
17
100
142
82 2 80 0 0
51
93
47
17 17
38
10
716
8 125
86
101520
9
020406080
100120140160
2002 2003 2004 2005 2006 2007 2008
Year
Num
ber
of In
itiat
ives
Software Initiatives
Hardware Initiatives
Network Initiatives
Operational Initiatives
15
Conforming to Expectations
Quality and Cost effective Electricity• Automatic Meter Reading (AMR) • Geographic Information System (GIS) • Supervisory Control And Data Acquisition (SCADA)
Excellence in Consumer Care• All Consumer Care Centers are fully networked with
availability of total consumer records thru online databases for improved consumer care.
• Consumer complaints and grievances are logged through in-house developed CRM software (part of SAMBANDH) available at all locations and transactions are routed thru automated workflow based service handling procedure
• Queue Management Software• E-Kiosk
ConsumersConsumers
16
• Timely and Accurate Bills
100% Consumers bills are generated thru online energy billing system (DEBS and BBS) resulting in to timely and accurate bills delivered to consumers
Timely intimation for dues pending - Red bills where arrears are pending, Disconnection Notices with bills
• Payment Conveniences
All Consumer Care Centers are fully networked with Convenience to customer for making payments through multiple Payments Modes located at 1400+ touch points conveniently located all over Delhi
Payment through Any Time Payment Machines, E Drop Boxes, SUGAM etc
Conforming to ExpectationsConforming to ExpectationsConsumersConsumers
17
• Customer Relationship Management through Web site (SUGAM)
Daily updated Billing Data Energy Consumption Details available for the first time in
India Printing of Duplicate Bill available through Web-site Bill details & Demand Note details through e-mail & SMS Single Window Option for all Services related to Billing Service Forms Available on Web-site (SUGAM)
• Automated & Timely Service handling through CRM of SAMBANDH
• SMS enabled Trouble Call Management System (SANCHAR)
• IVRS
Contd….
Conforming to ExpectationsConforming to Expectations
ConsumersConsumers
18
Conforming to Expectations
• SAKSHAT Single window for complete consumer information comprising of– Connection details– Meter details– Meter readings– Billing – Regular, installment– Payments – Energy, Non-Energy, Theft– Journal Entries
• SARANSH for facilitating printing of consumer friendly ledger
• Centralized data repository by merging 12 application databases and web based interface for– 130 plus ready reports & 1000 plus possibilities– Customized Dash boards– Drill down facility in reports for exhaustive analysis– Online help with search facility
Internal CustomersInternal Customers
19
• Enterprise Resource PlanningSAMANVAY (SAP ECC 6.0) FI, CO/FM, PM, PS, MM, HCM, BW & SEM People Integration – EP/ESS Information Integration – BW
• Workforce Satisfaction Implemented in-house developed workflow based Employee
Help Desk Software for handling all requests and grievances related to IT, Admin, Finance etc. (SARTHI) which is available through Web / Phone
Library Management Software
Contd….
Conforming to ExpectationsConforming to Expectations
Internal CustomersInternal Customers
20
• Total IT enablement of HR and administrative functions including
Payroll Organizational Management Training & event Management Performance Measurement System SAP SEM – Balanced Scorecard SAP – Employee Portal
• Faster and speedier decision making through Generation of daily flash Report for Load Dispatch Centre. MIS Generation at Grid stations SAMIKSHA for Meeting management
Contd….
Conforming to ExpectationsConforming to Expectations
Internal CustomersInternal Customers
21
• Internal Communication Email Share point portal (SANCHAY): Knowledge Management
Site (SANCHAY) Capturing of all office orders & important documents in
NDPLoPedia Compiled Help Module (CHM) : On-line Help Available to
all the Users Administrator mails: To broadcast Circulars within the whole
Organization Broadcast through SMS – Holidays/Outages/blood donation
camps
Contd….
Conforming to ExpectationsConforming to Expectations
Internal CustomersInternal Customers
22
• Macromedia Breeze for Online SurveysOnline Surveys Safety & other QuizzesSafety & other Quizzes E learning Tutorial Using Windows messengerE learning Tutorial Using Windows messenger
• IT Project Repository For Project and Task monitoring For Project and Task monitoring Project approvalsProject approvals Microsoft Visual source safe for source code Microsoft Visual source safe for source code
maintenance of applicationsmaintenance of applications
Contd….
Conforming to ExpectationsConforming to Expectations
Internal CustomersInternal Customers
23
Business Associates Expectations
• Implementation of Bills Inwards Receipt & Dispatch System (BIRD)
To track and monitor the invoices submitted by Business Associates
Inbuilt workflow capabilities Escalation mechanisms Integrated with SAP for vendor information Status of bill payment can be viewed through Web Site
(SUGAM)