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Mind D Gap - Cross Cultural

Communication Training Workshop (Half – Day)

Proctra adopts an experiential approach to training and will focus on practical issues .The workshops are designed with more emphasis on scenario, simulations, role-plays and case studies.

Case Studies

Simulation

Role Plays

Scenarios

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Culture – The Big Picture

Understanding US IT Organizations

At the Work Place

Living in the US

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Getting Started

Introductions Structure of Training Goals & Objectives Check your CQ – Quiz

Big Picture

What is Culture ? High Costs of not knowing the Culture Benefits of knowing the culture Case Study

Understanding US IT Organizations Structure of US IT Organization Typical Roles Key Differences between Indian and US IT Organizations Similarities

At the Work Place ( Do’s and Don’ts)

Client Manager / Subordinates Personal Space 1-1 Communication Meetings Presentations Email Etiquette Telephone Etiquette Non Verbal Gestures Dress and Appearance Lets go for Lunch Gifts Topics to avoid Twenty “Never”

Living in US

Role Play

Summary

• Participants learn the following skills which lead them to – Develop cross cultural competence

– Communicate confidently with client team

– Learn how to handle difficult situations arising out of cultural difference in an international environment

– Effectively pick up non verbal clues and avoid cross cultural conflicts

– Understand the management styles and navigate the cross cultural minefields.

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Balaji has over 18 years of consulting and training experience and currently works as a DirectorConsulting Services in Proctra, specializing in Business Process Consulting, Training and ChangeManagement. Balaji brings in a rich blend of practical hands-on and consulting experience.

Prior to this, Balaji was with Infosys Process Consulting group for 12 years and has been involved withvarious clients in Australia, Canada and United States of America. He has consulted large Fortune 100clients in US.

Balaji has a Post Graduate Degree in Quality Management from Anna University, India and a Degree inElectronics & Communication Engineering from the University of Madras, India.

Balaji has been trained and certified as a Qualified Lead Auditor by the British Standards Institution(BSI), London for ISO 9001 and ISO 27001 certifications.

Balaji completed his Project Management Professional (PMP) certification from Project ManagementInstitute (PMI) and Certified Quality Manager (CQM) certification from American Society for Quality(ASQ).

Balaji has also successfully completed the Certified Information Systems Auditor ( CISA) conducted byInformation Systems Audit and Control Association (ISACA) .

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Proctra Consulting Services LLP is a firm specializing in InformationTechnology process definition, process training and processimplementation. Our consultants work as a strategic partner forclients in building and improving their business processes to delivertangible and significant results. Proctra provides practical advice tocomplex process implementation issues. Our uniqueness comesfrom our ability to look beyond standard solutions to develop newprocess solutions that provide superior operational improvementand lasting competitive advantage.

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For more information, please contact us .

Thank You.Mind D Gap