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Media Convergence - Customer Behaviour

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(2014 Oct, updated) On an escape-to-nowhere frame where the fragmentation media consumption draws the current path, only one direction can be clear for brands and advertsing agencies: Less interruption, more conversation Video links: "The Last Advertising Agency On Earth" http://vimeo.com/10251808 "Wonderbra Decoder | Uncover Adriana Cernanova's secrets" http://www.youtube.com/watch?v=dLBFkC2qvl0 "WWF Siberian Tiger" http://www.youtube.com/watch?v=0ZO4mkTbaj0 "eMart Shadow-Activated QR Code Korean Supermarket Campaign" http://www.youtube.com/watch?v=1N6EdgN3FUU "TAT The Future of Screen Technology 2014" http://www.youtube.com/watch?v=g7_mOdi3O5E "The incredible world of Diminished Reality" http://www.youtube.com/watch?v=FgTq-AgYlTE "Sight" http://vimeo.com/46304267

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space used to deliver data

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space used to deliver data

(between people)

advertising media

broadcast media

digital media

electronicmedia

hypermedia

massmedia

multimedia

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technological | digital | media

technological convergence

tendency

different technological systems

evolve toward

performing similar tasks

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technological | digital | media

digital convergence

previously separate technologies

voice (telephony), data (productivity

applications), video

share resources

synergic interaction

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technological | digital | media

media convergence

merging of mass communication outlets

print, television, radio, the internet along

portable & interactive technologies

digital media platforms

story line | leitmotiv

interacting levels

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#lessinterruption

@mandomandoArmando “Mando” Liussi Depaoli This work is under a Creative Commons licence

Armando ‘Mando’ Liussi Depaoli+15 years CMO & Creative Director

Advertising & Marketing | LatAm & Europa

2shareworld | Founder partner & CD

Corporate Social Media Advisor

SMM Program Director at Inesdi.

Chairing on CMUA, Esei, iiR Spain, Esade Creapolis

Speaker on Mobile, Branding and CC management

Blogger at mandomando.com, 2blog, Orange | Live

Motto:

Helping leaders make the shift to social.

Branding, Art & design, Media, Entertainment,

Business, Economy,

Technology, Internet/

Hi!

I am Mando

mandomando.com

Page 27: Media Convergence - Customer Behaviour

armando ‘mando’ liussi depaoli+15 years as creative director & cmo

marketing & advertising | latam & europa

the digital signage club | co founder & cd

digital signage certified expert (dseg)

digital communications senior consultant.

digital marketing program director (inesdi).

professor. speaker.

blogger en mandomando.com, 2blog, orange | live

my motto: helping leaders make the shift to social.

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#lessinterruption

armando

mando

mandomando

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#lessinterruption

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#lessinterruption

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#lessinterruption

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puerto rico

mandomando = passing ball game?

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philippines

mandomando = hi!

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singapore

mandomando = hide and seek

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#lessinterruption

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media

convergence

needs media

monitoring

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..but

monitoring is

research without

trash

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…and

content varies

from media to

media, as well

perception

does...

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current scenario: data, facts and quotes

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Carat 2008 | 2012 | 2020

escape to

nowhere fragmentation

media

consumption

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social media

usage is

multiplatform

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Medios tradicionales

fragmentacion

mobile world rules

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changing behaviors

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http://www.thinkroth.com/ | Whitepaper | http://www.thinkroth.com/QR-Code-Whitepaper.pdf

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The CluetrainLost

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fact: we lost

the captive

audience

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fact:

companies do not

still have enough

digital culture in

media

communication

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fact:

companies do not

still have enough

digital culture in

media

communication

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the key to survive is

less interruption

(focusing on insights profiles,

media behaviors)

going to more, better, efficient

conversation to gain

interactions

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Mobile Ads Sucks : Steve Jobs en Business Week

Enero 2010 / Affaire Adidas

Bloomberg Businessweek

“mobile ads sucks”

steve jobs / business week

january 2010 / affaire adidas

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#lessinterruption

the key to survive is less

interruption but more

conversation (screens,

prevailed!)

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nomophobia… ok?

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nomophobia… ok?

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…back to the cluetrain lost

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The first advertisement and the others

Lay preachers & criers

(Paris, France) | 1269

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Until …… Gutemberg (1450)

…"Societé Géneérale des Annonces“ (1845)

… Mad Men (1950)

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why ads have

worked in the

past?

Your

Ad

here

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1. Close to the media owners

2. Public reach controlled

3. Real-world motivational actions

4. Share involvement with the client's

timescale

You

r Ad

here

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1. Close to the media owners

2. Public reach controlled

3. Real-world motivational actions

4. Share involvement with the client's

timescale

5. And interruption was fine

You

r Ad

here

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What change

our attitude

to Ads?

Your

Ad

here

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back to business

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back to business

from event sponsoring to active conversation

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back to business

from event sponsoring to active conversation

from super-bowl big

screen to twitter-

intimacy-screen

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Who moved

my cheese?

Consumer behavior?

What́ s that?

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audience = mediawhere “convergence+ consumer behavior” means

1. creation

(multi-media stories, co-creation& crowdsourcing, mixed productionprocess)

2. distribution

(mobile first, mobileeverywhere)

3. consumption

(no limits, no barriers, no segmentation)http://www.slideshare.net/matthewbuckland

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corporate communications based on customer behaviors

the convergence of paid, owned & earned media

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Majority of our daily media

interactions are screen based

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Context drives device choice

Today consumers own multiple devices

and move seamlessly between them

throughout the day

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Computers keep us productive

and informed

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Smartphones keep us

connected

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Tablets keep us entertained

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TV no longer commands our full

attention

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video cases

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case study

the last advertising agency on earth

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1. ad agencies lost public connection

2. they underestimated people opinion

3. they forget to talk

4. they lost the cluetrain

what really

happened?

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1. brands needs

advertising

2. advertisers need to

understand

customer behavior

changes

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Ad Agencies

reborn as

digital

agencies

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and

convergence

conversation

happens.

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case studywonderbra

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media

convergence goes

about individuals

context, so a new

kind of creativity must

push the limits

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case study

digital signage:

don’t interrupt me…

unless you can

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solomo for ads means “don't

interrupt their entertainment,

unless you can be part of it”

solomo: social, local, mobile

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as consumer

media habits

shift, brand

requires media

ubiquity

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brands turn into a media, and

media recreate themselves as

context related provider

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Aplicaciones contextuales

Interactive contextual Apps

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SoLoMo > Publicidad localizada > mCommerce

Useful branded data turn into business

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Videogame gadgets into shopperception

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…and thinking on profiles instead of segmentation

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diminished reality

erased stuff as kpis (people,

objects, brand exposition)

Brand services

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Mobile culture is not

about a media, neither

smartphones but about

prosumers behavior

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#lessinterruption

@mandomandoArmando “Mando” Liussi Depaoli This work is under a Creative Commons licence

Armando ‘Mando’ Liussi Depaoli+15 years CMO & Creative Director

Advertising & Marketing | LatAm & Europa

2shareworld | Founder partner & CD

Corporate Social Media Advisor

SMM Program Director at Inesdi.

Chairing on CMUA, Esei, iiR Spain, Esade Creapolis

Speaker on Mobile, Branding and CC management

Blogger at mandomando.com, 2blog, Orange | Live

Motto:

Helping leaders make the shift to social.

Branding, Art & design, Media, Entertainment,

Business, Economy,

Technology, Internet/

Thank you!

Let́ s keep in touch

mandomando.com