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HOWWECANMEASUREKEYCOLLABORATINGBEHAVIORS
CHRISTIANCARLSSON(@CHRIS_CARLSSON)GRUNDFOSGLOBALWORKINGCULTURE
GlobalWorkingCulture 2020Strategy&MustWinBattle5
“Todrivebusinessgrowth, innovation,andstrategy
execution,bymakingitnormaltoengageopenlyinthe
globallyconnectedGrundfos– internallyandexternally
– withasincereintentofleveragingopportunitiesand
ideas,collaboratingeffectively,orreducinginefficiencies.”
PERSONALCONTRIBUTION
EXTERNAL
INTERNAL
OFFLINE ONLINE INDIVIDUAL
TEAM
NETWORK
@chris_carlsson
EXAMPLESOFKEYCOLLABORATINGBEHAVIOR @chris_carlsson
AndStefanthenrepliesback
PEOPLE&DATADRIVENCOREBEHAVIOREVALUATION*
INDIVIDUAL
TEAM
NETWORK
LOW HIGH
LOW HIGH
LOW HIGH
YOUSelfAssessment
TEAM/NETWORKSelfAssessment
MANAGERSelfAssessment
DATAEnterprise&CommunityNetworkContribution
@chris_carlsson
*Partoftheongoing PerformanceReview
MEASSURINGKEYCOLLABORATINGBEHAVIOR @chris_carlsson
THE(CURRENT)INDIVIDUALEQUATION @chris_carlsson
INDIVIDUALACTIVITYPOINTS
§ Post,1p§ Reply,1p§ Like,1p
§ Praise,1p
INDIVIDUALCOLLABORATIONPOINTS
§ Replytoquestion, 1p
§ Tag,1p§ @-mention,3p§ Share,3p§ Praisepost,5p§ Outsidenetwork
conversation,2p
§ …
INDIVIDUALACTIVITYSCORE(60dayAverage)§ Super-Active,101-§ Active,21- 100§ Learner,6- 20§ Inactive,upto5
INDIVIDUALCOLLABORATIONSCORE(60dayAverage)§ Super-Collaborator, 101-§ Collaborator,21- 100§ Learner,6- 20§ Inactive,upto5
EXAMPLE:PERSONALDASHBOARD @chris_carlsson
EXAMPLE:PERSONALDASHBOARD @chris_carlsson
EXAMPLE:FORSCALING @chris_carlsson
THE(CURRENT)COMMUNITYEQUATION @chris_carlsson
COMMUNITYACTIVITYPOINTS
§ Post,1p§ Reply,1p§ Like,1p
§ Praise,1p
COMMUNITYCOLLABORATIONPOINTS
§ Questionsanswered§ @-mention inreply§ @-mention inpost§ Reactionratio§ Tags/Topics§ Praise§ Activityscoreby
totalmembers§ …
COMMUNITYACTIVITYSCORE(60daydata)§ Super-Active,101-§ Active,21- 100§ Learner,6- 20§ Inactive,upto5
COMMUNITYCOLLABORATIONSCORE(60daydata)§ Super-Collaborator, 101-§ Collaborator,21- 100§ Learner,6- 20§ Inactive,upto5
THE(CURRENT)COMMUNITYEQUATION @chris_carlsson
Activity Calculation Points
Questionsanswered (Answeredquestions/Totalquestions)=XX%
Thehigher%,thebetter,themorepoints.
(Consider theconflict:thosewithoutquestionsgetlesspointsthenothers)
ROUND(XX%*0.1,0)=XXp
@-mention inreply Count 3p
@-mention inpost Count 1p
Reactionratio (Replies +Likes/Posts)x5 XXp
Tags/Topics Count 1p
Praise Count 5p
Activityscorebytotalmembers Activityscore/Totalgroupmembersx10 XXp
(In-share, notavailableyet) Countofsharesintothecommunity 3p
EXAMPLES @chris_carlsson
Super-Active
Active
Learner
Inactive
Super-Collaborative
Collaborative
Learner
Inactive
CommunityVirtualLeadership&Collaboration (training)
NOTES§ Highactivityscore(few
members,veryactive)§ Highscoreforanswered
questions§ Highreactionscore
CommunityVoiceoftheCustomer
Super-Active
Active
Learner
Inactive
Super-Collaborative
Collaborative
Learner
Inactive
NOTES§ Lowactivityscore(lots of
members,fewactive)
CommunityGlobalProcessSupportWorkspace
Super-Active
Active
Learner
Inactive
Super-Collaborative
Collaborative
Learner
Inactive
NOTES§ Mediumscoresbothon
activity,questions, andreaction
CommunityMads’ blog (CEOblog)
Super-Active
Active
Learner
Inactive
Super-Collaborative
Collaborative
Learner
Inactive
NOTES§ Lowactivityscore(lots of
members,fewactive)§ Highscoreforanswered
questions§ Hugereactionscore
TYPE:COMMUNICATION &COLLABORATION
TYPE:COMMUNICATION TYPE:WORKORPROJECT(TEAMCOLLABORATION)
Communityclassifications:CommunicationorCollaboration
Time:ShorttermorlongtermGeography:Localvs.Global
Publicvs.Private
@chris_carlsson
VADHETERGUMPEN/RUMPANPÅENEKORRE?
NØDUTGÅNG!
Visitusatthesocialbusinessjourney.com blog
ThomasAsger HansenHeadofGrundfosGlobalWorking Culture&SocialBusiness@thomasasger
ChristianCarlssonSocialBusiness&Collaboration LeadConsultant@chris_carlsson
@chris_carlssonTHANKYOU!
