Chapter 10

Scorecard and Other Performance

Measurement Tools

Maulia Jayantina Islami(23510095)

maulia@students.itb.ac.id

Presented on IT Strategic Planning Class-MCIO ITB 2011

Balance Scorecard Software Utilization Survey(Lawson, Stratton, Hatch, 2004)

70 %

31 %Off-the-shelf

27 % both

43 % developed in-house

Tools Overview1 DoD Performance Assessment Guide

2 Aha! Executive Decision Support System (Balance Scorecard Application)

3 The Performance Organizer

4 Microsoft Balance Scorecard Framework

5 Corvu 5

6 SAS Strategic Performance Management

7 ActiveStrategy Enterprise

8 QPR 7 Collaborative Management Software Suite

9 QPR Scorecard Software

10 Healthwise Balance ScorecardTM

1 DoD Performance Assessment Guide

Company : GovernmentWebsite : http://www.dtic.mil/performance/paguide.html#overviewCost : Free

• Module 1Quality and Productivity Self-Assessment Guide

1 DoD Performance Assessment Guide (contd.)

Questions about performance improvement topic

Identify existing organizational culture & management style,

Targetting Change Process + establish the baseline for progress measurement

• Module 2Setting Customer Service Standard Guide

1 DoD Performance Assessment Guide (contd.)

Use sample or create customer satisfaction survey

Quickly enter and consolidate survey result

View Printout Result (weekly, monthly, quarterly, annually)

• Module 3Developing Performance Measures Guide

1 DoD Performance Assessment Guide (contd.)

Links performance measures to specific business area

Select or develop own set of performance measures

Display + print report (statistical graph)

2 Aha! Executive Decision Support System (Balance Scorecard Application)

Company : Chinook SolutionWebsite : http://www.chinooksolution.com

2 Aha! Executive Decision Support System (Balance Scorecard Application) (contd.)

Traffic Light Scorecard (visualized fit againts “ideal”) Workshop facilitation screen

Strategy formulation & mapping,

BSC development, implementation, automation, auditing,

Strategic initiative prioritization,

project portfolio management.

3 The Performance Organizer

Company : JIT Software Limited, UK. Website : http://www.jit-software.com

KPI Prototyping Tool “scores on the Doors” based on BSC

Mapping Strategy tools interface

Support EFQM, Balridge, ISO 9000, etc. Analysis

Full-featured modelling, organization charting facilities

3 The Performance Organizer (contd.)

4 Microsoft Balance Scorecard Framework

Company : Microsoft CorporationWebsite : http://www.microsoft.com/office/previous/xp/business/intelligence/scorecard/framework.asp

4 Microsoft Balance Scorecard Framework (contd.)

Personalized portal

Best Practice

Business Intelligence

Actionable and operational tools

Knowledge Management

5 Corvu 5 (CorVu Corporation, US)

www.corvu.com

6 SAS Strategic Performance Management (SAS Institute Inc.)

Monitor Key Activities

Business Intelligence

http://www.sas.com/solutions/bsc/

7 Active Strategy Enterprise (ActiveStrategy, US)

www.activestrategy.com

8 QPR 7 Collaborative Management Software Suite (QPR Software Plc)

QPR ScoreCard QPR ProcessGuide QPR Collaboration Portal

http://www.qpr.com

9 QPR Software Suite (Visum Solution, Inc.)

QPR ScoreCard QPR Process Guide QPR CostControl Strategy Map

www.visumsolutions.com

10 Healthwise Balanced ScorecardTM

www.practicingsmarter.netCompany : PracticingSmarter, Inc.

Thankyou