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Managing Your Board: It is not Rocket Science
Dutta Satadip
Hemophilia Foundation of Northern California
where
is your organization
headed?
determined by the
strategic plan
strategic plan showstruenorth
strategic plan
people
finance
marketingprograms
legal
strategic plan components
board compositionstrategic plan
needs alignment with
members independents medical
3. encourage inclusion
1. diversity ratio should reflect goals2. plan board recruitment pipeline
board focus on finance
oversightallocationfundraising
fund-rais ing∙grants
business
community
needsstrategy
al∙lo∙ca∙tion= spending ratios
o∙ver∙sightmeans checks &
balances
by boardmarketingoutreach
connections
outreach using social media requires participation
so much to do yet so little
time
focus measure tune
programsmarketing development
people
programs
marketing
development
focus makes tomorrow possible
no measurement =
no progress
360 scorecard
3. awareness metrics
1. spending metrics2. community satisfaction metrics
spending metrics
expense to reserve ratios
fundraiser ROIadministrative cost ratios
satisfaction metrics
net promoter scoresoverall satisfaction %
awareness metrics
volunteer rateswebsite traffic
giving rates
social media conversation counts
periodicallytune
remember 2 S’
strategic plan &scorecard
www.linkedin.com/in/duttas
thank you
Resource URL
Net Promoter Calculator
http://www.netpromoter.com/np/calculate.jsp
Survey with NPS Template
http://www.zoomerang.com/
Social Media Monitoring
http://ww.socialmention.com/
How to measure anything
http://www.howtomeasureanything.com/