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Victory Management System
Visioning - Creates a Common Focus
Involving Everyone - Establishes a Team-Based Organization
Continuously Improving - Achieves Excellence
Training, Educating, etc. - Develops Learning Culture
Owning the Work Process - Fosters Empowerment
Recognizing and Rewarding - Builds High Performance
Yearning for VICTORY - Ensures Success
Customer’s Drive VICTORYProgressive Leadership Guides VICTORY
Customer Drive VICTORY
Can make or break an organization
Unique needs and expectations
Set total customer satisfaction targets
Treat customers as special
Orient everyone with a customer focus
Make getting and keeping customers the goal
Encourage the “voice” of the customer in design
Relate to customers as long-term partners
VisioningEstablishes a Common Focus
Focus on the future with a vision
Orient everyone toward common mission
Communicate principles with value statement
Use a strategic planning process
Seek specific action goals
Involving Everyone Creates a Team-Based Organization
Include everyone
Nurture a team-based organizational structure
Visualize perfect synergy as the target
Open and share information
Launch teams throughout the organization
Verify teamwork regularly
Energize the organization/team constantly
Continuously ImprovingAchieves Excellence
Establish organizational excellence policy
Xpect continuous improvement
Create process orientation
Establish improvement methodology
Learn improvement tools
Training, Educating. Coaching, Mentoring
Develops Learning Culture
Launch the learning organization
Establish a learning system
Allow self-development
Record development activities
Name development achievements
Owning the Work ProcessFosters Empowerment
Organize for ownership
Walk the walk of empowerment
Nurture pride
Recognizing and Rewarding
Builds High Performance Satisfy people with organizational environment
Act to create a recognition system
Take time for praise
Institutionalize celebrations
Systemize rewards
Foster rewards for teams
Yield high performance
Yearning for VICTORYEnsures Success
Support change
Use passion
Choose to deal with difficult issues
Create progressive thinking
Encourage calculated risks
Study and learn from success and failure
Seek optimum technology
Progressive Leaders Guide VICTORY
• Lead others by example• Establish a common purpose• Act to build a superior organization• Drive excellence• Enhance others• Reinforce progress