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Management Process

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Management process is important in running a long-term business. It includes 4 components which are plan, lead, organize and control.

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Page 1: Management Process

PET

GROOMING

HOTEL

Page 2: Management Process

PET GAGA

Page 3: Management Process

BUSINESS PLAN

- GOAL – CELEBRITIES’ FAVOURITE PET SHOP IN MALAYSIA

- STRATEGY – PROVIDE HIGH CLASS SERVICES

- TACTICS – SPA , GROOMING AND SALON SERVICE, ENTERTAINMENT PLAYGROUND FOR PETS, BUFFETS FOR PETS, MATCH MAKING

Page 4: Management Process

ORGANIZERS

• CREATOR : LEONG CHEE MUN

• MANAGER : LEE PEI GIE

• MARKETING MANAGER :AMANDA

• WAITRESS: JULIE HOW

• SECURITY : KIMBERLY

• MAID : THE XX

Page 5: Management Process

HOW WOULD LEADER MOTIVATE WORKERS TO WORK BETTER

• PROVIDE BONUS FOR WORKERS

• WORKERS ARE ABLE TO GET 50% DISCOUNT FOR THEIR PETS TO GET THE SERVICE.

• SHOPPING VOUCHER FOR PET’S ACCESSORIES

• PROVIDE MEMBERSHIP FOR WORKERS

• WORKERS’ PET BIRTHDAY PARTY

*TERMS AND CONDITION APPLY

Page 6: Management Process

HOW WE CONTROL THE BUSINESS

• PLAN BUSINESS SCHEDULE ANUALLY

• ADVERTISE OUR HOTEL NATIONWIDE

• MONEY INCOME TARGET

• ALLOWANCE FOR WORKERS WHEN THEY HIT TARGET

Page 7: Management Process

BACKUP PLAN

• PROMOTION FOR MEMBERS

• CUT DOWN SOME SERVICES THAT ARE NOT WELCOMED

• E-MAIL CUSTOMERS FOR EVERY COMING EVENTS AND PROMOTIONS