Javier Quintela Bermejo IE Business School

Master in Management

Management and

Leadership

We need to know our company

system:

Superior

Manager (me)

Clients Suppliers Subordinates

Hypothetical situation

You have just participated in an

important meeting with your superior.

How will you ensure that every part of

the instructions you received will properly

reach all subordinates, suppliers and

clients, located in different parts of the

world?

Procedure to follow

Superior Instructions

Study and synthesis Manager (me)

of information

To prepare a Plan To send instructions

Instructions

After the meeting between Superior

(CEO) and manager:

Get the main message

Study all information (and consequences)

To synthesize and to decide what to be sent

Share out orders and information

Establish deadlines for answer to the orders

or petitions

After reviewing the instructions:

Manager

Deliver orders and petitions and establish deadlines for answering

(For example by e-mail or another safe method)

Suppliers Clients Subordinates

Before of the closing date (i)

Manager

Confirmation of receipt – including date Report – when and how they will carrying out

Suppliers Clients Subordinates

Before of the closing date (ii)

Report about confirmation and realization of the orders - information

Acceptance and Deviation of

appropriate realization information

Correction of deviations

Send again the information

Carrying out OK

Conclusion

Manager report with feedback

about the procedures with all indivduals

Send to the Superior

Appropiate recipt of instuccions

Thank you for your attention