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CAN SOCIAL MEDIA BE OUTSOURCED?

LSS'11: Can Social Media Be Outsourced?

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Can Social Media Be Outsourced?The starting point of the debate will be from the perspective of the small and medium sized local business. The questions we will explore include:Is it effective for a local business to outsource some or all of its social media activity?Does it scale?Is it even ethical?What process should a local business use to decide the strategy on in-house vs. outsource?What criteria should they use to choose the right supplier/partner?

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Page 1: LSS'11: Can Social Media Be Outsourced?

CAN SOCIAL MEDIA BE OUTSOURCED?

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FIRST, SOME CALIBRATION DATA

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Years Of Experience

Hou

rs P

er W

eek

“Almost two-thirds or people with 3 or more

years of experience spend 10+ hours a week

doing social media activities”

Years of experience and time commitment

are proportional

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IS OUTSOURCING RISINGBECAUSE

TRUST IS DECLINING ?

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THE WIDENING TRUST GAP

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OR ARE WE MAKINGOUR OWN HOMEWORK?

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I tweet Therefore I am

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3TRADE-OFFSTO CONSIDER

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AUTHENTICVOICE VS CONSISTENT

MESSAGE

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MESSAGECONTROL VS CONTROL

FREAK

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EMPOWEREMPLOYEES VS UNLEASH

HOUNDS

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3TRADE-OFFS

40MINUTES

5EXPERTS

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Simon Baptist, European Directories Eric Partaker, Co-Founder ChilangoSeb Provencher, Founder NediumJustin Sanger, Founder JoinHere

Dennis Yu CEO Blitz Local

CAN SOCIAL MEDIA BE OUTSOURCED?