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Managing the Business of Training
Key Focus
• Reduce administration costs• Add value to current services • Build a business for the future
Solve Problems
Add Value
Build Future
Software-as-a-Service
Accessed anywhereAnytime
RapidDeployment
Low Risk
No Hardware Purchases No Software Licences
No Technical installation
New features2-4 weeks
REDUCE ADMINISTRATION Single Integrated System
Whiteboard
[Review Current Processes and Systems]
LearningSource
Customer Relationship Management
(CRM)
Course Registration
Management
Reporting
Sales & Marketing Tools
Document Management
eLearning
Website
Single Integrated System
Registration(s): Felicity Merrington (DesignQ)
Growing Your Business in Tough Times12-Dec-09 9:00AM
OrderORD-23
Order Management
WWW
Course Registration& Payment
Creates a new Order
Order Approval Confirmation
Including address, directions, parking, mapCourse Instructions
Order Confirmation
Course Reminder (email)
Course Reminder (Text)
Course Feedback Survey
Access to Course Resources (CourseSpace)
Post Course Deliver
Approved
Future Contacts
Builds & Maintains Customer Database Automatically
WWW
Automatically Creates
New Contact
Contacts OrdersDetails
DesignQ
Address Bay Plaza Complex (Level 1)40-44 Oriental ParadeWellington, New Zealand
Phone +64 4 586 4565
Course Registration (New Order)
Course 101
CoursesDetails Notes Communication
Order ORD-23
NewOrganisatio
nLink
Future Orders
Phone +64 4 586 4565Mobile +64 27 25 64 500Email [email protected] DesignQ
Felicity Merrington
Future Courses
Contact Details
LearningSource In Action …
Public WebsiteManagement Platform
Go to 6 Support 6 | Feedback | Signed in as John Mitchell 6
Management PlatformSettings |6Dashboard Orders Reports |6Courses Calendar FeedbackContacts |6
PeopleDashboard
New Contact
8 View Current Courses People 8 View Contacts
New Organisation
Contacts 349 Organisations 62 Users 10 Current Registrations 24Business Process ImprovementMon 8:30 AM (Wellington)
Cross Cultural Implications in International Tues 2:00 AM (Wellington)
Registrations 3 / 10
Course Full 10 / 10
Today
Diploma in Project ManagementMon 9:30 AM (Wellington)
Successful CommunicatorMon 3:45 AM (Wellington)
No Registrations 0 / 10
Registrations 5 / 10
Later this week
Marketing ManagementFri 9:30 AM (Wellington)
Registrations 8 / 20
Registrations 4 / 6
8 View Current Courses
Smart Concepts Ltd (Presenter: Phil Hartwick)Mon 3:45 AM (Wellington)
Onsite Training
Courses scheduled to be presented.
Current Course Schedule 8 View Current Courses
Schedule Existing Course Show all (30) 6
New course Schedule Existing Course
John Thomas (ORD 245) $399.00
Smart Concepts Ltd (ORD 245) Free
Smart Concepts Ltd (ORD 245) $995.00
NZ Traders Ltd (ORD 345) $1,235.00
Bigtime Productions (ORD 345) $1,235.00
New Order
Billed To Value (excl. GST) Submitted
Orders currently awaiting approval 5
8 View Current Courses Orders Awaiting Approval 8 View Orders
Tom Mitchell Mon 12-Mar
Gregg Cooper Fri 9:43 AM
Felicity Scott Thu 6:00 PMTom ScottSuccessful Communicator12-Apr 9:30 AM (Wellington)
Sally AndrewsDiploma in Project Management 12-Mar
8 View Current Courses Platform Activity 8 View Contacts
Recent Registrations Recent Logins
12-Mar
Marketing ManagementFri 9:30 AM (Wellington)
Registrations 8 / 20
Registrations 4 / 6
Smart Concepts Ltd (Presenter: Phil Hartwick)Mon 3:45 AM (Wellington)
Onsite Training
Registrations 8 / 20Smart Concepts Ltd (Presenter: Phil Harwick)Mon 3:45 AM (Wellington)
Onsite Training
Future
Marketing ManagementFri 9:30 AM (Wellington)
Registrations 4 / 6
Registrations 8 / 20Smart Concepts Ltd (Presenter: Phil Harwick)Mon 3:45 AM (Wellington)
Onsite Training
Mon 12-Mar
9-Mar
3:20 PM
Fri 6:34 PM
7-Mar
New Order
New Registration
Integrate Solution
….live demo
Client Management
Course Management
Contact Management
ADD VALUE TO CURRENT SERVICES Learning Beyond the Classroom…
Extend the ClassroomCourseSpace provide a secure website to host course resources
Links to useful websites
Access to Course Resources
Forums,Wiki, blog
Continual Growth of Course Content..but is has to be easy
News articlesAnnouncements
CourseSpaces
Blended Learning Programmes
Week1
IntroductionWorkshop
Week 2
Live Online
Week 3
Discussion & Assignment
Week 4
Self-paced online resource
Week 5
ConclusionWorkshop
“.. one-day programme is not enough to cement the good management behaviours. The art of management is a skill, rather than knowledge that
can be learned in one day. It takes practice and reflection... “
Involves multiple deliver methods to support a dynamic and rich learning experience
Improve Customer Experience
Email & Text Reminders
Google Maps Calendar Appointments
(iCal)
My Account
BUILD A BUSINESS FOR THE FUTURELearning Beyond the Classroom…
Reports, Reports, ..Reports
Course 1 Course 2 Course 3 Course 4
Course 1 Course 2 Course 3 Course 4
IncreaseRevenue
Increase Bookings
Consistently High
Attendance
Trainer Performance
Course Performance
Resource Utilisation
Booking Capacity
Trainer Utilisation
Training MaterialObjectives MeetEngagement/Motivation Interactivity Trainer
Read Comments----------------------------------------------------
HamiltonAucklandWellingtonChristchurc
h
Low Attendance
Reduce Bookings
ReduceCosts
Key Performance Indicators
• Who has completed Management 101 so I can target them for 201? • Who is the top performing presenter..who isn’t?• Why is that course receiving poor feedback? let’s take a closer look.
Capture Efficiently - Display Effectively
Take your business information online…Intranet, Knowledge Base, …..
SharePoint
23
Partnering Through NetworksCompany Intranet
Examples 1. Aggregate Course Portal2. Local Presence 3. In-company Training Portal
1) Aggregated Course Portal
Community and Adult Learning Portal
Automatically updated
Example 2) Local Presence
Vision Manawatu
Local Business Hub
Example 3) In-company Training Portal
Training ProviderTraining Provider
Training Provider
Courses
Intranet
Training Provider
End of PresentationShort break & then a Live
Demo
www.learningsource.co.nz0800 890 888
