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KM Practices and Learning Organization

Presented by:

Anu DamodaranMBA(G) 2nd Semester

AUD

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• Conglomerates of UAE• 25 group companies • SEVEN INDUSTRY SECTORS• Middle East and North Africa• Indian sub-continent to Europe • SERVE INTERNATIONAL CORPORATIONS

- BUSINESS AND BRANDING NEEDS• MANUFACTURES INTERNATIONAL

BRANDS ON BEHALF OF THEIR PARTNERS

• CREATES ITS OWN BRANDS

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The Group Represents

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• IN 1999 AL BATHA GROUP IMPLEMENTED SAP ERP AS ITS INFORMATION BACKBONE.

• IN 2010 THEY DEPLOYED A CUSTOMER FACING PORTAL FOR THE PHARMACEUTICAL DIVISION WHERE CUSTOMERS [PHARMACIES] CAN VIEW PRODUCT INFORMATION AND PLACE ORDERS.

• BUSINESS INTELLIGENCE EVENTUALLY BECAME MORE IMPORTANT IN THE ORGANIZATION.

• MORE OBVIOUS DURING THE ECONOMIC SLOWDOWN.

• MANAGERS BEGAN LOOKING FOR BETTER WAYS TO UNDERSTAND WHAT IS GOING ON WITH THEIR BUSINESS.

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al batha retail group gains a positive competitive advantage with sap® point-

of-sale

Challenges and Opportunities

Streamline warehousing processes Improve visibility into store operations Support different models of retail business, including

franchises

Objectives

Adopt a scalable solution that can support multiple stores

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Benefits

• Eliminated data duplication and data inconsistencies

• Increased employees’ overall efficiency

• Improved cash tracking and stock and replenishment planning with near real-time data updates from stores to office

• Achieved faster returns processing

• Improved customer service by using mobile POS

• Standardized business processes based on industry best practices

• Achieved real-time data consistency and accuracy for reporting with “one view” data integration across all departments

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SAP software – streamlined

The purchasing needs of both the head office and the stores

Providing business intelligence

Customer relationship management

Planning tools

Mobile solutions

Enable E-City to achieve its business goals

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Creating a great first impression

SAP E-Recruiting to create a faster, more intuitive experience for applicants and HR users.

HR can spend less time and money on each application, and applicants are much happier with the process.

The usability issues reported by the HR team and the applicants provided an ideal opportunity to partner with SAP through SAP Enterprise Support services.

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The new UxPO User experience driven productivity optimization

The approach employed three phases:

1. Discovery of issues from business users themselves – including HR team members

2. Working with experts from the SAP Active Global Support (SAP AGS) to analyze the user issues and then evaluate and choose the right solution

3. Deployed the solution

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Learning Organization

Highlights:

February 2013 5000 employees 25 group companies 3 days 130 sessions Safety, creativity and innovation, management and

leadership programs covering all levels of employees different languages

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• The continuous learning develops Skills and career of people

• Improves quality of products and services for customers

• Makes contributing members for the society

• Al Batha’s mission : To improve the quality of life for our people, customers and society

• In addition to knowledge transfer, the training includes courses in ethical conduct and living the core values.

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“Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.” –Peter Senge