Lean Management by Bearing Point

Confidential. © 2010 BearingPoint France SAS

Lean Management, an Engine for

Improving Performance and Consistency

Lean by BearingPoint

General presentation, 2010

Confidential. © 2010 BearingPoint France SAS Lean Management by BearingPoint Feb 5, 2010 2

•BearingPointTo get there. Together

We are an independent firm with European roots and a global reach

We deliver Business Consulting with Management & Technology Capabilities

As our client’s trusted advisor for many years, we define where to go and how to get there

3 200 consultants in Europe

900 employeesin France, Belgium, and the Netherlands

2/3 of Eurostoxx 50’ companies

and public sector organizations

are clients

500 M€ Revenue

A unique position: Business Consulting Our difference

We are committed to deliver value to our clients, because in today’s world, we are convinced that Expertise is not

enough:

We are focused on measurable, sustainable business results

We develop teaming approaches with our clients, from strategy through to implementation

With our entrepreneurial and independent mindset, we tailor our recommendations and deliverables to your specific

needs


•We deliver Business Consulting with Management & Technology Capabilities

Industry and functional experts

Industry Segments

Commercial & Industrial

Public Sector, Defense &

Infrastructure

Communication, Media, Energy

& Utilities

Financial Services

Enterprise Strategy and Transformation

Customer Relationship Management

Finance

Technology

Supply Chain

Human Resources

Co

mp

ete

ncy C

en

tres

From strategy to operational and technical project delivery

Technology

Design

Implementation

Strategy andorganisation

Architecture and specifications

Operational Assistance

Systems Integration and Project Advisory

Management


Lean Management by BearingPoint Expertise across Europe

4

France Industry

BearingPoint Europe

80+ Managers et

Senior Managers en Europe


Lean Management by BearingPoint

1950Social & financial

crisis

2000

1902 Toyoda Automatic

Loom Works

1937 Toyota Motor

Company

1950

1985“Lean Production”

concept

1900

1961Total Quality

Control

1970Toyota

Production System

1995“Lean Product Development”

« Lean is realizing maximum performances from excellent processes run by normal persons, while others often realize normal performances from not

adequate processes run by excellent persons »



BearingPoint organizes events and knowledge platforms to facilitate Lean promotion

Lean Engineering with Medici club (nov 2009)

« Velocity » by Goldrattpublished on March 20, 2010

Astrium Management conference

BearingPoint accumulated experience and knowledge. We develop and support Lean programs that provide value

Manufacturing

Product Development or Engineering

Offices

Services

BearingPoint deploys Lean Programs for European companies

More than 80 Senior Managers and Managers handle Lean programs in 16 countries in Europe

More than 200 consultants have been implementing Lean tools

BearingPoint works at

developing Lean Awareness

BearingPoint delivers Lean

solutions to its customers

BearingPoint provides

support and expertise to

companies all over Europe



Transversal

Processes management

Contribution to global value

Efficiency at interfaces

Adherence

Human centric approach

Sense and simplicity

Transformation not revolution

Performance

New potentials for improvements

Sustainable results

Efficiency

Expectations about Lean by industrial and service companies


BearingPoint vision of Lean Management

•Lean Management is the combination of 7 factors aggregated into a system based not only on technical aspect but also on human aspect:

These 7 items are detailed in appendix#2

FlowMindset1 2

PDCA

Value

HU

MA

N S

CO

PE

TEC

HN

IC

AL S

CO

PE

Skills

PLAN DO

CHECKACT

3

Interface, Leadership

Integration

Best practices, solutions

Expertise, Talent

Standardization

4

5 6

7

Customer, Enterprise



1. Mindset: focus Lean management system on people. Give priority to BOTTOM-UP approaches … still

maintain a TOP-DOWN framework

2. Flow: stand back, look at flows objectively and consider them in their entirety. Materialize flows to

help measures and optimize them

3. Value: understand what value means for the client (assess needs according to quality, cost and time

criteria to separate added value and wastes) and for the company (remember that all services have to

contribute to company objective: make benefits)

4. Skills: sustain Lean system by managing competences, knowledge and talents development

5. Integration: manage and make smoother organizational interfaces (between departments, projects,

support function, suppliers, clients, …) to ensure leadership, limit complexity and malfunctioning

6. Standardization: establish standards based on experience and results obtained, PDCA will contribute

to standards too

7. PDCA: perform PDCA (Plan Do Check Act) to ensure continuous improvement



•From experience, we have developed a set of principles to design and deploy Lean systems:

•From Gemba to Model … bottom-up approach

Rather than reengineering processes into a new model, Lean is about practical problem solving ,

on-the-job with team members, identifying best practices and building model from proven

standards

•PDCA concerns every management level

Top, middle and operational management are involved in continuous improvement workshops

Management supports and spreads Lean initiative, initiate mindset change

•Structure Lean initiative

Lean implementation starts with a pilot demonstration then is extended through on the job

training and coaching

The more complex the organization, the more important Lean managers’ workshops are

Formalized tools and standard best practices contribute to Lean system construction

•Include change management into the Lean workstream

Workshops with operating people, on the job training, games and simulation

Communication


Lean Management by BearingPoint Service and offers

Lean

Manaufc

atu

ring

« Lean 2.0 »: Implement Lean mindset and not only Lean tools. Seminars, training, coaching and workshops to develop Lean awareness in management and sustain Lean actions. Change management style, behaviour, attitudes.

« System deployment »: Define a Lean system and deploy a Lean model through large organizations, with equivalent maturity, and consistency. Train, coach, assess and formalize

« Lean Initiatives alignment »: Transform support functions - Quality, Procurement, Logistics – to align their organization and operations on Lean guidelines. Define new operating model, new tools, new management standards

Lean

Engin

eeri

ng

« Assess »: Understand what are Lean Management Guidelines. Assess lean maturity level, define program, train managers and directors. Drive and assist pilot implementations

« Prove »: Apply Lean approach on a limited but consistent perimeter: a design unit, a research center. Prove with results

« Systemize »: Define a Lean Engineering System based on common and standard processes, proven best practices. Align pilot R&D units and adjust the core model. Deploy the Lean System through the entire engineering organization with equivalent maturity, and consistency. Train, coach, assess and formalize


Lean Management by BearingPoint Service and offers

Lean O

ffic

e

« Assess »: Understand what are Lean Management Guidelines. Assess lean maturity level, define program, train managers and directors. Drive and assist pilot implementations

« Solve »: Transform an internal support process or a customer service process to reduce lead time and rise reliability. Facilitate process ownership after process reeginiering -shared services – through kaizen appoach. Solve leadtime and cost issues and enhance business process management

« Systemize »: Define a Lean Enterprise System based on common and standard processes, proven best practices. Align processes and adjust the core model. Deploy the Lean System through the organization with equivalent maturity, and consistency. Set a Lean Academy, train, coach, assess and formalize. Drive pilot Lean workshops
