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Reliance Retail Reliance Retail
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Top Team Effectiveness Your Handprint
1
Reliance Retail
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Top Team Effectiveness Outstanding leadership teams experience and cascade a
more positive culture
Their teams experience fewer gaps between what they actually experience and what they would like to experience
Their teams are especially satisfied in key areas of
• Clarity
• Standards
• Responsibility
• Team Commitment
Reliance Retail
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The Five Conditions for Team Success
Leadership
Results
Development
Support
Culture
Direction
Structure
People
Leaders of outstanding teams manage 5 conditions for team success
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Outstanding teams succeed because they have:
• A clear and challenging direction
• A well-designed structure (team task and norms)
• Processes that support them
• People with strong interpersonal skills
• Coaching, learning and development opportunities
The Five Conditions for Team Success
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Effective Teams have Interdependent Team Tasks • Direction
– They establish a relatively enduring mission, vision and organisational goals
– Direction should be specific, but also have “fuzz”; balancing between completeness and ambiguity
– They should be able to lead and manage change
• Strategy – They develop and monitor a strategic plan to carry out their mission in
a rapidly changing environment
• Resources – They facilitate the acquisition, allocation, and development of
resources to execute their strategy
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Direction The purpose of the team must be:
• Clear Do we know where we are going?
• Challenging Is the goal challenging, but not impossible?
• Consequential Is the goal meaningful and engaging to us?
• Direction Are we focused?
Direction
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Structure • Well designed team task
Do we have an interdependent goal?
Are we approaching it strategically?
• Optimal Composition Are we the right size?
Do we have the right skill set?
• Norms Do we adhere to effective norms of behaviour in conducting our
business?
• Information Do we have access to information that helps us plan and execute our
work?
Structure
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People Leaders of outstanding teams are Role Models
• Exhibit a broader set of managerial styles; are self aware, have executive maturity, and personal courage
• Rely more on managerial styles that encourage dialogue
• Avoid coercive style that shuts down debate
People
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People Outstanding leadership teams have members who are:
•Smart Analytical Thinking, Conceptual Thinking
•Driven Achievement Orientation, Initiative, Strategic Orientation, Self-
Confidence
•More committed to the team : “Team not me” Executive maturity, Impact and Influence, Teamwork, Team leadership
Strong interpersonal skills and relationships to foster trust
People
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People Interpersonal skills are the key
• The team needs to grow by developing the social processes to carry out the work and learn to work interdependently
• Members who read each others concerns
• Members who “walk the talk” even when it is hard
People People
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Support Outstanding leadership teams have better support systems than typical teams
Their support system allows them to leverage: – Clear direction
– Optimal structure
– The right members
– Accept and assimilate feedback and team learning
– Norms that identify the small handful of things that members must do and those they must never do
– Everyone is helped to achieve good interpersonal skills
Support
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Support • Reward System
Is excellent team performance recognised and reinforced?
• Information system Are the data and forecasts that the team needs to plan its work
available in a useful format?
• Education system Is training, advice or expert consultation available to complement
members’ expertise?
• Adequate material resources Does the team have what it needs to accomplish its task?
Support Support
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Development Outstanding Leadership Teams have more development opportunities
– Motivational sessions to build commitment to the team and its work
– Consultative sessions to assist the team
– Educational sessions to help members learn from their work experiences
– One-to-one and team coaching to “Knit” the team together and provide a development focus
Development
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Leaders of Outstanding Teams Provide Clarity
If you don’t know where you are going you will probably end up somewhere else…