MASS NOTIFICATION SYSTEMS

Open Forum PresentationSponsored by LATTC Technology Enhancement CommitteeThursday, Jan 21, 2010

WELCOME AND INTRODUCTIONS

Sang Baik, co-chair, Tech Enhancement Committee

Patrick Reed, co-chair, Tech Enhancement Committee

Dr. Mary Gallagher, VP Administration Mark Berg, IT consultant, PlanNet Jim Black, security consultant, TRC

OVERVIEW OF NEW TECHNOLOGIES

Overhead paging Visual paging and digital signage Broadcast notifications via multiple

modalities Email Text message (SMS) Voice message

EMERGENCY NOTIFICATIONS

Communication is a priority in time of crisis or emergency

Email and text messaging seem obvious but turnover and volume can be problematic

Campus trends are for robust, multi-modal systems (high-tech, low-tech and no-tech)

LEVERAGING THE PLATFORM

Message from college president Registration reminders Class cancellations/relocations Program-specific

notifications/announcements Marketing communications

KEYS TO SUCCESS

High capture rate during info gathering or opt-in mechanisms

Respectful nature of the communications Awareness of inundating across multiple

modalities Integration between systems and to

external systems Process for broadcast composition and

approvals

OPEN FORUM

Gather input today Ongoing refinement and feedback

through Technology Enhancement Committee baiks@lattc.edu reedpw@lattc.edu

Discussion/Q&A